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Song radio not working.

Song radio not working.

Plan

Family 

Country Norway

 

Device

Any

Operating System

Any

 

My Question or Issue

Song radio is not working on all songs. “Playlist not available”

Reply
3 Replies

Hey there @IngeIden

 

Thanks for reaching out about this here in the Community. 

 

Could you give us more info on all of the devices you're using and about the accounts affected by this behavior?

 

On another note, we'd like to know if this started happening after a specific event such as an update. 

 

Lastly, sending us a screenshot of the error message you're getting would come in handy. Make sure not to send any private info. 

 

We'll be on the lookout for your reply. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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It's the same on any device. MAC, iPad, iPhone or PC. My account is a family plan, and it affects all users. It only happens with this one song (my own). I have tried other accounts (other peoples) and it's the same problem.

Hey @IngeIden

 

Thanks for getting back to us. 

 

If you're an artist and want to have an artist radio, we suggest that you follow the steps here

 

In case you need further help with this, we'd recommend you reach out directly to our Artist support team here, so they can take a closer look.

 

If you need a hand with anything else, just let us know. ​​​​​​

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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