Spotify gets stuck on songs and ads

[Jaynbee813]

Spotify will continuously stay stuck on one song or ad and will not change until the app is closed and restarted. The progress bar continues until the app is restarted, as in the bar for a 4 minute song will show it's been "playing" for 2 hours and completely ignores the sleep timer that was set for 30 minutes.

It is the free version. I have uninstalled and reinstalled the app twice, cleared all the cache on my phone, logged out and logged in

[RealRedHair]

Streaming through Philips Android TV works perfect. So it has something to do with my BluOS Node2 device I belief. 

[RealRedHair]

Think I solved it. In the BluOS app I removed Spotify as music service. Closed Spotify app, signed out, removed cache and memory, restarted - rebooted phone and Node 2 Bluesound, signed into Spotify app, connected Spotify as music service to BluOS app and it worked again.

[Sifi76]

I'll give that a go with my Sonos, definitely worth a try

[Dian]

Hey there,

Thanks for posting in the Community and for all the troubleshooting tried so far.

We'd like to relay your reports to our tech team for review and see what they have to say about this. Could you provide us the Spotify app versions you're using together with the brand, model and operating system of the device you're using the app on?

Just to make sure it's covered, could you also deactivate any adblockers you might be using?

Keep us posted,

Cheers!

[Sifi76]

Hi Dian,

I'm using a Samsung A52s 5g with all latest Amdroid updates. Spotify version is 8.8.48.523. The Sonos system that I'm using is Sonos one with all drivers and software up to date at the tine of writing.

Hope th

[MihailY]

Hey @Sifi76,

Thanks for providing the details.

We've forwarded this to the relevant team here at Spotify, however, we can't confirm when it will be addressed. In the meantime, please make sure to keep your app up-to-date.

Cheers,

[Sifi76]

 Thanks MihailY, hopefully this can be fixed in the near future

[RealRedHair]

So Spotify fix this PROBLEM! No serious action till now. 

Problem came back. After every second song no more music. 

[RealRedHair]

It has nothing to do with the Spotify app. If I cast Spotify from OSX Mac Application it also stops after two songs. Somehow Spotify stream is losing connection it seems to the Android app or OSX application controlling the stream or some miscommunication happens. Sometimes the stream starts playing music after a while again by itself. 

Has anybody solved this issue permanently?

[RealRedHair]

Finally I had contact via Chat with some people from Spotify and they could reproduce the issue. They are now investigating it and will come back to me via email. I will keep you people updated on possible solutions.

[Sifi76]

That's brilliant that they could reproduce the problem, this means they can fix it. For now what I've been doing is disconnecting from my Sonos, skipping to the next song after the problem occurred and then reconnecting. Once I've done that it seems to be OK.

Also i think it happens when I've gone out of range of my router with my phone and then reconnected. This never used to be a problem, my phone would reconnect and I'd be able to control again.

Hope to hear from you soon when Spotify have fixed the issue.

[RealRedHair]

Now contact with:  My name is .. and I am part of the Escalations Team, which is the highest level of Customer Support in Spotify.

[Patat01]

I am experiencing the EXACT same issue with no real solution from Spotify. It seems as though they are unable to resolve this. 

[Patat01]

Interested to see what the outcome is... as I sit in absolute silence after two songs. 

[RealRedHair]

They asked me to try below actions; no time yet to try it myself. Maybe one of you can do it.

We want to test check if there is some issue with your network. Kindly connect to a different network and if that won't be possible, you can start a hotspot from another phone and have the other devices connected to that network.

By turning on hotspot, your phone becomes a Wi-Fi router where other mobile devices and computers can connect and use it as a regular home network. We can give you the specific steps if necessary. We'll only need the device you'll be using.

Note: To avoid high data usage, please make sure to turn off the hotspot as soon as you're done with testing.

[Sifi76]

Hi RealRedHair,

I've already tried this. I have Sonos on my home network and Sonos on a completely different network in a completely different  location. I get the same issue on both

[Patat01]

Same. it is definitely not a network issue. 

They even replicated the issue; safe to  assume on a different network to you @realredhair.

[RealRedHair]

They merged our case with an existing one. So we will have to wait. For how long? Or quit Spotify?

Thank you for keeping us posted.

With the references you've shared with us, it appears that the issue with Sonos devices is something our Tech team is already looking into. We've also added your case details to the ticket so they can further the investigation. Once we get notable updates from the team, we'll be sure to let you know here and on the Community thread.

Moreover, we strongly recommend keeping your Spotify and Bluesound apps updated as fixes usually come in updates.

Thanks again for your kind cooperation. Should you need help with anything else while we wait, please don't hesitate to ask away.

With the references you've shared with us, it appears that the issue with Sonos devices is something our Tech team is already looking into. We've also added your case details to the ticket so they can further the investigation. Once we get notable updates from the team, we'll be sure to let you know here and on the Community thread.

Moreover, we strongly recommend keeping your Spotify and Bluesound apps updated as fixes usually come in updates.

Thanks again for your kind cooperation. Should you need help with anything else while we wait, please don't hesitate to ask away.

[RealRedHair]

Today I have reset my Node 2 device. Reconnected it to wifi again through Bluetooth - all from the BluOS app and till now no problems any more! Keep fingers crossed.

Also I received reply from BluOS today; did no try yet:

Spotify provided the following regarding similar problems in past cases;
 
1. Go to your Spotify account page via a web browser
2. Log in on your account
3. Disconnect all devices via the account page (this is a special button to do this)
4. Unplug your router(s), unplug the Bluesound device
5. Wait 60 seconds
6. Restart all devices
7. Log in to Spotify on your (mobile) devices
8. Make connection with Bluesound (Spotify connect)
9. Try again
 
Note - through the Music Services section of the BluOS - select Spotify and logout as shown below;
 

 
Furthermore on the above... Spotify has provided these steps recently for Spotify errors that have been reported.
 
Here are the steps you can take for the clean reinstall for Android:
 
1. Go to your phone’s Settings.
2. Select Apps.
3. Select Spotify from the list of apps.
4. Tap Storage / Storage & cache memory.
5. Find and tap Clear storage and Clear cache.
6. Return to the previous screen and tap Uninstall.
7. In the phone's Files (or File Manager, My Files, etc) app:
Go to Internal Storage>Android>data. If you see a com.spotify.music folder, delete it.
If you’re using an SD card, go to SD Card>Android>data. If you see a com.spotify.music folder, delete it.
8. Restart your device.
9. Go to Google Play and install the Spotify app.

[RealRedHair]

The problem comes back once in a couple of days. Anybody else found a solution?