Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 54057 Views
  • 46 replies
  • 105 likes
  • 54057 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 248538 Views
  • 2350 replies
  • 1900 likes
  • 248538 Views
  • 2350 replies
  • 1900 likes

Jack Scott album on Jackson Browne page??

HelloI noticed on Spotify that when you go to Jackson Browne’s page there is a new album released on January 22, 2016 with the name “Leroy” by Jack Scott.On the Jack Scott page there is an album released the same day called “Baby Mary” with different...

  • Newbie
  • Hello I noticed on Spotify that when you go to Jackson Browne’s page there is a new album released on January 22, 2016 with the name “Leroy” by Jack Scott. On the Jack Scott page there is an album ...
  • Soundofus
  • Spotify Star
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes

Legal terms Spotify API

Hi,i'm a web developer and i want to use the Spotify API for create a platform like this:http://gaana.com/ In legal terms, as I move? it is legal to create a platform like this? RegardsAlex

  • Music Fan
  • Hi, i'm a web developer and i want to use the Spotify API for create a platform like this: http://gaana.com/   In legal terms, as I move? it is legal to create a platform like this? &nbsp...
  • Soundofus
  • Spotify Star
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

About Rupert Holmes album

My question is why I cannot play partners in crime album on Spotify no longer it's faded out.

  • Newbie
  • My question is why I cannot play partners in crime album on Spotify no longer it's faded out.
  • MattSuda
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Missing Tracks

anyone else find older songs missing? For example "Hadouken - Oxygen" and "Oxygen (Gemini Remix)" are missing also "Jeremih & Shlomo - No more" is no where to be found as well but can be found everywhere else

  • Regular
  • anyone else find older songs missing? For example "Hadouken - Oxygen" and "Oxygen (Gemini Remix)" are missing also "Jeremih & Shlomo - No more" is no where to be found as well but can be found ev...
  • MattSuda
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • missing album
    Missing Music
  • 439 Views
  • 1 replies
  • 0 likes

Solved!! Jimmy Choo-Fetty wap

was loooking for the song Jimmy Choo-Fetty wap couldnt find, hello spotify

  • Newbie
  • was loooking for the song Jimmy Choo-Fetty wap couldnt find, hello spotify
  • MattSuda
  • Spotify Star
  • 606 Views
  • 2 replies
  • 0 likes
  • 606 Views
  • 2 replies
  • 0 likes

Don't Advertise Falsely

Your main pitch for premium is "Perfect moment? Play the perfect song", but how could one do this if Spotify does not offer "Me and My Shadow" By Frank Sinatra and Sammy D Jr? It's an appaling dearth of classic music, especially when you have odd son...

  • Newbie
  • Your main pitch for premium is "Perfect moment? Play the perfect song", but how could one do this if Spotify does not offer "Me and My Shadow" By Frank Sinatra and Sammy D Jr? It's an appaling dearth...
  • MattSuda
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • Song Selection Suggestion
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Album credits incorrect artist

So I've been listening to the new cast recording of Promises, Promises with Kristin Chenoweth and Sean Hayes, and while it credits both artists' names well enough, the Sean Hayes that Spotify links to is not the Sean Hayes featured in the album. Is t...

  • Casual Listener
  • So I've been listening to the new cast recording of Promises, Promises with Kristin Chenoweth and Sean Hayes, and while it credits both artists' names well enough, the Sean Hayes that Spotify li...
  • pakattack461
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Wrong song names

The album ''None'' by the band Meshugga has the wrong song names for the first 3 tracks.Please fix.

  • Casual Listener
  • The album ''None'' by the band Meshugga has the wrong song names for the first 3 tracks.Please fix.
  • user-removed
  • Not applicable
  • 212 Views
  • 1 replies
  • 1 likes
  • 212 Views
  • 1 replies
  • 1 likes

Are Spotify Radio Thumbs Up/Down recommendations kept?

I was listening to Spotify radio and some songs came on that I liked and some came on that I didn't like, so I used the thumbs up/down feature to improve the station. Is the station improved forever, or will the station reset when I close the app? If...

  • Visitor
  • I was listening to Spotify radio and some songs came on that I liked and some came on that I didn't like, so I used the thumbs up/down feature to improve the station. Is the station improved forever,...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Solved!! Premium card doesn't work

Hello I tried to get Spotify premium by filling in the code of a Spotify gift-card. I bought the card today and the website says that this code does not work at all. I paid €30 for this, so I hope someone could help me out with a solution!

  • Newbie
  • Hello   I tried to get Spotify premium by filling in the code of a Spotify gift-card. I bought the card today and the website says that this code does not work at all. I paid €30 for this...
  • kbrooksc
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Can't Upgrade to Premium??

I've continually tried to update my monthly subscription, but every time it ends in a pop up saying that something went wrong in my purchase and that I need to try again. All my payment info is correct and I'm lost as to why this keeps happening. Doe...

  • Newbie
  • I've continually tried to update my monthly subscription, but every time it ends in a pop up saying that something went wrong in my purchase and that I need to try again. All my payment info is corre...
  • kbrooksc
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Archivo local

Hola buenas, quería saber si las canciones que tenga en mi archivo local las puedo poner en la lista colaborativa con otras personas y que éstas las puedan escuchar o si solo soy yo quien las puede ver. Gracias

  • Newbie
  • Hola buenas, quería saber si las canciones que tenga en mi archivo local las puedo poner en la lista colaborativa con otras personas y que éstas las puedan escuchar o si solo soy yo quien las puede v...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

ERROR - Mohammed Rafi album

Hi, Track #4 and #5 in Mohammed Rafi Album, Shamm-E-Ghazal (disc 1) have wrong content. The songs have female voice and are not Mohammed Rafi songs as titled. Just wanted to point out from my listening today so someone at Spotify can fix it. Thanks a...

  • Casual Listener
  • Hi,   Track #4 and #5 in Mohammed Rafi Album, Shamm-E-Ghazal (disc 1) have wrong content. The songs have female voice and are not Mohammed Rafi songs as titled.   Just wanted to point o...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

error in song

Gday I don't know in what topic i should place this, but this is about the music, so i'll go with this one. There are (at least) 2 erros in the song WHAT I'VE GOT from VITAMINO FEAT. DA FORCE (7:52) at 1:33 and 2:00 With kind regardsGunther

  • Casual Listener
  • Gday   I don't know in what topic i should place this, but this is about the music, so i'll go with this one.   There are (at least) 2 erros in the song WHAT I'VE GOT from VITAMINO FEAT...
  • kbrooksc
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • music
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Need new Adele and Rihanna!

Wish I could stream 25 by Adele and ANTI by Rihanna but still hasn't been uploaded

  • Newbie
  • Wish I could stream 25 by Adele and ANTI by Rihanna but still hasn't been uploaded 😔
  • Soundofus
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Solved!! Musicals and Show tunes

I would like to find a station that will find show tunes, musicals, movie themes. It was one of the features I liked best with Rdio. Does anyone have ideas where to start?

  • Casual Listener
  • I would like to find a station that will find show tunes, musicals, movie themes.  It was one of the features I liked best with Rdio.  Does anyone have ideas where to start?
  • user-removed
  • Not applicable
  • 1870 Views
  • 3 replies
  • 0 likes
  • 1870 Views
  • 3 replies
  • 0 likes

bad quality of this song

Hi I founded a really good song but when listening from 3.02 there is an issue with the recording I dont know if this is the right forum to get this fixed? Anyhow below is the song with bad sound https://open.spotify.com/track/4PoNaESfq3VkNgJCtGhIrD ...

  • Newbie
  • Hi   I founded a really good song but when listening from 3.02 there is an issue with the recording   I dont know if this is the right forum to get this fixed?   Anyhow belo...
  • 185 Views
  • 0 replies
  • 1 likes
  • 185 Views
  • 0 replies
  • 1 likes

The profile for an artist contains unrelated content from other artists. How can we get this fixed?

Leo Moracchioli (https://open.spotify.com/artist/5KWOCu1saEHAhPiLKlOLIy)Is listed with an incorrect profile picture and his profile includes content from other artists that seem to be mistakingly placed under the same name. What process can we go thr...

  • Newbie
  • Leo Moracchioli (https://open.spotify.com/artist/5KWOCu1saEHAhPiLKlOLIy) Is listed with an incorrect profile picture and his profile includes content from other artists that seem to be m...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Solved!! Faithful by Alessandro Visintainer

Hi There Just been listening to my discover playlist for the week and the track Faithful by Alessandro Visintainer came on but I recognise it as a completely different track called Parting by an artist called Mitis. Alessandro appears to be a brand n...

  • Casual Listener
  •  Hi There   Just been listening to my discover playlist for the week and the track Faithful by Alessandro Visintainer came on but I recognise it as a completely different track called Par...
  • smj022
  • Casual Listener
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

A particular commercial about Spotify Premium

There is a commercial on Spotify Premium that I find is dangerous when listening while driving. While I don't object to the commercials, this particular one starts with cars honking....then fading away to sounds of quiet and music. It is particularly...

  • Casual Listener
  • There is a commercial on Spotify Premium that I find is dangerous when listening while driving. While I don't object to the commercials, this particular one starts with cars honking....then fading aw...
  • 1229021781
  • Casual Listener
  • 592 Views
  • 4 replies
  • 3 likes
  • 592 Views
  • 4 replies
  • 3 likes