Spotify Community

Schnoogemetzger · 2015-10-12

Hi,

after upgrading from 1.0.14.124.g4dfabc5 [1] to 1.0.15.137.gbdf68615 [2] all seems fine, except a major problem, I don't hear a darn thing 😉

My songs are playing, but I can't hear the music. After downgrading to 1.0.14.124.g4dfabc5 I hear the music again.

I'm using your "testing" Debian repository [3] and my operating system is a Debian Testing.

If I start spotify from a terminal, I can't see a explicit error about a sound issue.

Can you please investigate?

[1]

$ spotify --version

[2]

$ spotify --version
Spotify version 1.0.15.137.gbdf68615, Copyright (c) 2015, Spotify Ltd

[3] deb http://repository.spotify.com testing non-free

jooon · 2015-10-28

Can you try version 1.0.17 that was just released and see if it works. Pulseaudio is not a required dependency. This is just a case of bad programming and testing.

View solution in original post

Dreadlord · 2015-10-12

Hello @Schnoogemetzger,

Please note that the version you are using is non-stable.

However, it sounds like Spotify is using the wrong output channel ( common issue with Debian ).

You can play around with the sound manager and see on which channel Spotify is working. ( If there is no channel available Spotify will start skipping songs. )

Schnoogemetzger · 2015-10-13

Hi @Dreadlord,

thx for the help.

> Please note that the version you are using is non-stable.

Jepp, I know. But a problem is a problem and I'll be patient, because it is non-stable 😉

> However, it sounds like Spotify is using the wrong output channel ( common issue with Debian ).

I unmuted several channels, but no luck so far. Is there a config file to adjust the channel output? Or at least, can I see in the log file, which channel is used?

> ( If there is no channel available Spotify will start skipping songs. )

Ahh, after 30-40 sec. the song skips to the next one. So, it seems to me, spotify doesn't find the right channel.

Dreadlord · 2015-10-13

Hello @Schnoogemetzger,

I would suggest you to use PulseAudio as sound manager in Debian 🙂

If you still have issues with the sound, please give me the output of the following commands:

lsof /dev/snd/*
fuser -v /dev/snd/*

Schnoogemetzger · 2015-10-13

>I would suggest you to use PulseAudio as sound manager in Debian 🙂

Hmm, I don't know. I'm considering. PulseAudio isn't a requirement, so far? I mean, you can only help further, if I use PulseAudio?

I will test spotify on another box.

In the meantime, my output from lsof and fuser about the sound devices:

Output without spotify running:
$ lsof /dev/snd/*
COMMAND     PID  USER   FD   TYPE DEVICE SIZE/OFF  NODE NAME
xfce4-vol 12190 <USER>  9u   CHR  116,2      0t0 17199 /dev/snd/controlC0

$ fuser -v /dev/snd/*
/dev/snd/controlC0:  <USER>     12190 F.... xfce4-volumed

With spotify 1.0.14:
$ lsof /dev/snd/*
COMMAND     PID  USER   FD   TYPE DEVICE SIZE/OFF  NODE NAME
xfce4-vol 12190 <USER>  9u   CHR  116,2  0t0 17199 /dev/snd/controlC0
spotify   30355 <USER>  mem  CHR  116,3      17489 /dev/snd/pcmC0D0p
spotify   30355 <USER>  96r  CHR  116,33 0t0   317 /dev/snd/timer
spotify   30355 <USER>  97u  CHR  116,3  0t0 17489 /dev/snd/pcmC0D0p
spotify   30355 <USER>  101u CHR  116,2  0t0 17199 /dev/snd/controlC0

$ fuser -v /dev/snd/*
/dev/snd/controlC0:  <USER>     12190 F.... xfce4-volumed
                     <USER>     30355 F.... spotify
/dev/snd/pcmC0D0p:   <USER>     30355 F...m spotify
/dev/snd/timer:      <USER>     30355 f.... spotify

With spotify 1.0.15:
$ lsof /dev/snd/*
COMMAND     PID  USER   FD   TYPE DEVICE SIZE/OFF  NODE NAME
xfce4-vol 12190 <USER>  9u   CHR  116,2  0t0 17199 /dev/snd/controlC0
spotify   31734 <USER>  mem  CHR  116,3      17489 /dev/snd/pcmC0D0p
spotify   31734 <USER>  96r  CHR  116,33 0t0   317 /dev/snd/timer
spotify   31734 <USER>  97u  CHR  116,3  0t0 17489 /dev/snd/pcmC0D0p
spotify   31734 <USER>  98u  CHR  116,2  0t0 17199 /dev/snd/controlC0

$ fuser -v /dev/snd/*
/dev/snd/controlC0:  <USER>     12190 F.... xfce4-volumed
                     <USER>     31734 F.... spotify
/dev/snd/pcmC0D0p:   <USER>     31734 F...m spotify
/dev/snd/timer:      <USER>     31734 f.... spotify

Dreadlord · 2015-10-13

Hey @Schnoogemetzger,

PulseAudio is not mandatory, I will be able to help you in either way.

Can you please let me know the output of the following line:

aplay -l

anonimo · 2015-10-13

No audio for me neither. Going back to 1.0.14 solved it. These command outputs are with 1.0.15 running and playing music.

$ lsof /dev/snd/*

COMMAND   PID  USER   FD   TYPE DEVICE SIZE/OFF  NODE NAME
spotify 17173 myuser  mem    CHR  116,3          14531 /dev/snd/pcmC0D0p
spotify 17173 myuser   98r   CHR 116,33      0t0 10011 /dev/snd/timer
spotify 17173 myuser   99u   CHR  116,3      0t0 14531 /dev/snd/pcmC0D0p
spotify 17173 myuser  100u   CHR  116,2      0t0 14530 /dev/snd/controlC0

$ fuser -v /dev/snd/*
                     USER        PID ACCESS COMMAND
/dev/snd/controlC0:  myuser     17173 F.... spotify
/dev/snd/pcmC0D0p:   myuser     17173 F...m spotify
/dev/snd/timer:      myuser     17173 f.... spotify

$ aplay -l

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC892 Analog [ALC892 Analog]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 1: ALC892 Digital [ALC892 Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 7: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 8: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 9: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

momaku · 2015-10-14

Same problem with OpenSuSE Tumbleweed, the others multimedia applications work without problem, except 1.0.15.

I returned to 1.0.14 and it is working well.

Recydywa · 2015-10-14

I'm on Ubuntu 15.10 and I have exactly the same problem.

Today was a new version of Spotify in updates but it diddn't resolve this bug.

$ spotify --version

Also there is one more user with this problem and he posted in this thread:

https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Pulse-Audio/td-p/1221343

deki · 2015-10-15

Since 1.0.15 (and 1.0.16) audio is no longer working for me too (Debian, no Pulseaudio, kernel 4.2).

sintendo · 2015-10-15

I have the same issue with 1.0.15 and 1.0.16 running on Gentoo (4.0.5 kernel) , XFCE, no pulseaudio. Going back to 1.0.14 fixes the problem.

sauronpk · 2015-10-16

Same problem here

Xubuntu 14.04.3

No pulse audio

Please FIX IT!

r4mnes · 2015-10-17

I'm also hit by that same problem on Gentoo, with version 1.0.16.104.g3b776c9e. Like others, I'm using Alsa only.

I made sure to deactivate all my sound cards (with modprobe.d blacklist keyword) except the one I'm actually using, so Spotify couldn't choose the wrong one. Even with only one soundcard, it doesn't change anything.

Spotify output doesn't tell anything interesting except that it's using Alsa, as expected.

Also, I remember that in the past we were able to choose the output channel in the settings, and that's not the case anymore; why?

dvvo · 2015-10-17

Same here, gentoo, alsa, kernel 3.x - now 4.0.5, version 1.0.14 was latest working.

diffin spotify --show-console shows nothing important.

FuxSnow · 2015-10-18

I have the same issue. I have spotify-1.0.16.104 installed, I'm running Arch Linux with kernel 4.2.3, and no sound with ALSA. Using Pulse Audio works just fine, I'd like to know if since latest versions Pulse Audio has become a required dependency. Thanks

nggngg · 2015-10-19

I have the same issue on Gentoo AMD64 with kernel 3.18.16 with no pulseaudio.

Spotify 1.0.15 and 1.0.16 have no sound, 1.0.14 works fine.

Based on ltrace outputs, it seems that spotify starts a new thread that actually plays the music, but it exits with the new version.

aplay -l

**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA Intel HDMI], device 3: ID 2807 Digital [ID 2807 Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 0: ID 887 Analog [ID 887 Analog]
  Subdevices: 0/1
  Subdevice #0: subdevice #0

cat /etc/asound.conf

pcm.!default {
        type plug
        slave.pcm "dmixer"
        ttable.0.0 4.0
        ttable.1.1 4.0
}

pcm.dmixer  {
        type dmix
        ipc_key 1024
        slave {
                pcm "hw:1,0"
                period_time 0
                period_size 1024
                buffer_size 4096
                rate 44100
        }
        bindings {
                0 0
                1 1
        }
}

ctl.!default {
        type hw
        card 1
}

ctl.dmixer {
        type hw
        card 1
}

# version 1.0.16
ltrace -f -e snd_pcm_\* -p 12092

[pid 12111] exe->snd_pcm_sw_params_sizeof(0xf1eb9580, 0xac44, 16, 2) = 136
[pid 12111] exe->snd_pcm_sw_params_sizeof(0xf1eb9580, 0xac44, 0, 2) = 136
[pid 12111] exe->snd_pcm_drop(0xf251d400, 2, 0, 2) = 0
[pid 12111] exe->snd_pcm_close(0xf251d400, 0x54a1, 0, 0) = 0
[pid 12111] exe->snd_pcm_open(0xf1eb95c0, 0x1433481, 0, 0) = 0
[pid 12111] exe->snd_pcm_set_params(0xf251d200, 10, 3, 2) = 0
[pid 12111] exe->snd_pcm_get_params(0xf251d200, 0xf1eb95f0, 0xf1eb95f8, 0) = 0
[pid 12111] exe->snd_pcm_sw_params_current(0xf251d200, 0x3448900, 0, 1024) = 0
[pid 12111] exe->snd_pcm_sw_params_set_start_threshold(0xf251d200, 0x3448900, 0x7fffffff, 1024) = 0
[pid 12111] exe->snd_pcm_sw_params_set_avail_min(0xf251d200, 0x3448900, 1024, 0) = 0
[pid 12111] exe->snd_pcm_sw_params(0xf251d200, 0x3448900, 1024, 0) = 0
[pid 12111] exe->snd_pcm_prepare(0xf251d200, 0x3448900, 0, 0) = 0
[pid 12111] exe->snd_pcm_nonblock(0xf251d200, 1, 0, 0) = 0
[pid 12121] +++ exited (status 0) +++

# version 1.0.14
 ltrace -f -e snd_pcm_\* -p 9889

[pid 9907] exe->snd_pcm_sw_params_sizeof(0x45189140, 0xac44, 16, 2)      = 136
[pid 9907] exe->snd_pcm_sw_params_sizeof(0x45189140, 0xac44, 0, 2)       = 136
[pid 9907] exe->snd_pcm_open(0x45189180, 0x13ced41, 0, 0)                = 0
[pid 9907] exe->snd_pcm_set_params(0x465ad800, 10, 3, 2)                 = 0
[pid 9907] exe->snd_pcm_get_params(0x465ad800, 0x451891b0, 0x451891b8, 0) = 0
[pid 9907] exe->snd_pcm_sw_params_current(0x465ad800, 0xa15f3c70, 0, 1024) = 0
[pid 9907] exe->snd_pcm_sw_params_set_start_threshold(0x465ad800, 0xa15f3c70, 0x7fffffff, 1024) = 0
[pid 9907] exe->snd_pcm_sw_params_set_avail_min(0x465ad800, 0xa15f3c70, 1024, 0) = 0
[pid 9907] exe->snd_pcm_sw_params(0x465ad800, 0xa15f3c70, 1024, 0)       = 0
[pid 9907] exe->snd_pcm_prepare(0x465ad800, 0xa15f3c70, 0, 0)            = 0
[pid 9907] exe->snd_pcm_nonblock(0x465ad800, 1, 0, 0)                    = 0
[pid 10275] exe->snd_pcm_state(0x465ad800, 0x136bab0, 0, 3)              = 2
[pid 10275] exe->snd_pcm_start(0x465ad800, 0, 2, 0)                      = 0
[pid 10275] exe->snd_pcm_wait(0x465ad800, 50, 0, 0x44d3b)                = 1
[pid 10275] exe->snd_pcm_avail(0x465ad800, 0, 1, 0)                      = 4096
[pid 10275] exe->snd_pcm_writei(0x465ad800, 0x46536000, 215, 0xfcb64b3c) = 215
[pid 10275] exe->snd_pcm_state(0x465ad800, 0, 0x45189158, 3)             = 3
[pid 10275] exe->snd_pcm_wait(0x465ad800, 50, 3, 0)                      = 1
[pid 10275] exe->snd_pcm_avail(0x465ad800, 0, 1, 0)                      = 4017
[pid 10275] exe->snd_pcm_writei(0x465ad800, 0x46536000, 2048, 0x14d63e8) = 2048

sauronpk · 2015-10-20

fix please 😞

Poltiser · 2015-10-24

In Xubuntu 15.04 AMD64 (Kernel 4.23) with pulse audio - spotify testing works very well - with web and cache contents; what does not work is player of local mp3, wma itp. (which without any problem I can listen to using VLC player)...

jooon · 2015-10-28

Can you try version 1.0.17 that was just released and see if it works. Pulseaudio is not a required dependency. This is just a case of bad programming and testing.

sauronpk · 2015-10-28

not working here with 1.0.17

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