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Almost all albums are missing in the mac desktop app

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Almost all albums are missing in the mac desktop app

amchap
Visitor

On the iPhone app and web view the albums are still there.

I've cleared the cash files, deleted the app and reinstalled. The only thing that changed is that before I could see all the albums if I changed the sorting to 'Recently Added'. 

 

I have the desktop version 1.1.39.612.g1e7e78a4

Screenshot 2020-08-15 at 18.45.11.png
IMG_2146.PNG
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Re: Almost all albums are missing in the mac desktop app

Elena
Moderator
Moderator

Hey there @amchap!

 

Thanks for reaching out to us and welcome to the Community! We'll be happy to help you sort this out.

 

Just to double check, when you performed the reinstall did you follow the steps here to make sure that all old files that might be causing trouble are gone.

 

Give your device a quick restart before you start the newly installed app.

 

In case the issue persists, could you ask a friend or a family member to log in on your computer and test this out to see if they get the same issue?

 

We'll be on the lookout for your reply.

ElenaModerator
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Solution!

Re: Almost all albums are missing in the mac desktop app

Elena
Moderator
Moderator

Hey there @amchap!

 

Thanks for reaching out to us and welcome to the Community! We'll be happy to help you sort this out.

 

Just to double check, when you performed the reinstall did you follow the steps here to make sure that all old files that might be causing trouble are gone.

 

Give your device a quick restart before you start the newly installed app.

 

In case the issue persists, could you ask a friend or a family member to log in on your computer and test this out to see if they get the same issue?

 

We'll be on the lookout for your reply.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

Re: Almost all albums are missing in the mac desktop app

viebahn
Visitor

I have exactly the same issue. My saved albums are available on all devices except one Desktop mac (macOS Catalina 10.15.5). If I search for an album on that device it does not appear as liked album, whereas on all other devices the album is clearly marked as liked.

Re: Almost all albums are missing in the mac desktop app

Mario
Moderator
Moderator

Hey there @outglot,

 

Thanks for reaching out about this here in the Community!

 

Apologies for the delayed response, we just came across this thread.

 

As we haven’t seen any similar posts about this recently, could you let us know if you’re still having troubles with this?

 

If you do, we’d first recommend following @Elena's suggestions in the above post.

 

Let us know how it goes! We’ll be right here if you still need help.

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
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