Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Model Identifier: MacBookAir6,2 (Macbook Air 13")
System Version: OS X 10.11 (15A178w)
Kernel Version: Darwin 15.0.0
Processor Name: Intel Core i5
Processor Speed: 1.4 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Exception Name: NSInvalidArgumentException
Description: -[SPMediaKeyTap grab]: unrecognized selector sent to instance 0x7ffd9a609580
User Info: (null)
0 CoreFoundation 0x00007fff89b91b35 __exceptionPreprocess + 165
1 libobjc.A.dylib 0x00007fff8b0fb46a objc_exception_throw + 48
2 CoreFoundation 0x00007fff89b94b1d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
3 CoreFoundation 0x00007fff89ad058a ___forwarding___ + 1002
4 CoreFoundation 0x00007fff89ad0118 _CF_forwarding_prep_0 + 120
5 Spotify 0x0000000103615877 _ZThn56_N5boost16exception_detail19error_info_injectorINS_6system12system_errorEED0Ev + 36359
6 Spotify 0x0000000103615a03 _ZThn56_N5boost16exception_detail19error_info_injectorINS_6system12system_errorEED0Ev + 36755
7 Spotify 0x0000000103615afa _ZThn56_N5boost16exception_detail19error_info_injectorINS_6system12system_errorEED0Ev + 37002
8 Spotify 0x0000000103615240 _ZThn56_N5boost16exception_detail19error_info_injectorINS_6system12system_errorEED0Ev + 34768
9 HIToolbox 0x00007fff98e5377e _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1231
10 HIToolbox 0x00007fff98e52be4 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 404
11 HIToolbox 0x00007fff98e52a43 SendEventToEventTargetWithOptions + 43
12 HIToolbox 0x00007fff98ee313c HIToolboxLSNotificationCallbackAllASNsFunc + 298
13 LaunchServices 0x00007fff8d5df102 ___LSScheduleNotificationFunction_block_invoke_2 + 47
14 CoreFoundation 0x00007fff89aa3f3c __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
15 CoreFoundation 0x00007fff89a969b5 __CFRunLoopDoBlocks + 341
16 CoreFoundation 0x00007fff89a961ae __CFRunLoopRun + 894
17 CoreFoundation 0x00007fff89a95bc8 CFRunLoopRunSpecific + 296
18 HIToolbox 0x00007fff98e7cb4d RunCurrentEventLoopInMode + 235
19 HIToolbox 0x00007fff98e7c8df ReceiveNextEventCommon + 432
20 HIToolbox 0x00007fff98e7c717 _BlockUntilNextEventMatchingListInModeWithFilter + 71
21 AppKit 0x00007fff9056b972 _DPSNextEvent + 927
22 AppKit 0x00007fff9094d234 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 324
23 AppKit 0x00007fff90561297 -[NSApplication run] + 682
24 Chromium Embedded Framework 0x0000000104be3831 cef_time_delta + 359761
25 Chromium Embedded Framework 0x0000000104be300c cef_time_delta + 357676
26 Chromium Embedded Framework 0x0000000104c346b3 cef_time_delta + 691155
27 Chromium Embedded Framework 0x0000000104c212ed cef_time_delta + 612365
28 Spotify 0x0000000103cb1419 _ZNSt3__16vectorI12CefPageRangeNS_9allocatorIS1_EEE21__push_back_slow_pathIS1_EEvOT_ + 40873
29 Spotify 0x0000000103609dce _ZNSt3__18multimapI13CefStringBaseI20CefStringTraitsUTF16ES3_NS_4lessIS3_EENS_9allocatorINS_4pairIKS3_S3_EEEEE16__construct_nodeIRA28_KcRA2_SD_JEEENS_10unique_ptrINS_11__tree_nodeINS_12__value_typeIS3_S3_EEPvEENS_21__map_node_destructorINS6_ISN_EEEEEEOT_OT0_DpOT1_ + 26094
30 Spotify 0x00000001034fab69 Spotify + 27497
31 Spotify 0x00000001034fab54 Spotify + 27476
32 ??? 0x0000000000000001 0x0 + 1
It's been 3 weeks man. They don't have anyone on 10.11? There app is the only one that crashes so much. I get like 10 minutes of use before I get a crash or continue warning. I can continue, but it stops being responsive pretty quickly. So I have to force quick 20-30 times a day.
If you open any app that invoke media keys, such as iTunes, the Spotify.app would crash.
Still getting a crash everytime I open spotify. Tried hard uninstall and reinstall. Still crashing after a few minute open, every time. I can hit continue and it will be unresponive but sitll play music. Anytime I want to click on something I have to restart.
Exception Name: NSInvalidArgumentException
Description: -[SPMediaKeyTap grab]: unrecognized selector sent to instance 0x7fad20c34ae0
User Info: (null)
0 CoreFoundation 0x00007fff8cf50a55 __exceptionPreprocess + 165
1 libobjc.A.dylib 0x00007fff8bc1813a objc_exception_throw + 48
2 CoreFoundation 0x00007fff8cf53a5d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
3 CoreFoundation 0x00007fff8ce8ef3a ___forwarding___ + 1002
4 CoreFoundation 0x00007fff8ce8eac8 _CF_forwarding_prep_0 + 120
5 Spotify 0x000000010c6ed117 _ZNSt3__18multimapI13CefStringBaseI20CefStringTraitsUTF16ES3_NS_4lessIS3_EENS_9allocatorINS_4pairIKS3_S3_EEEEE16__construct_nodeIRA28_KcRA2_SD_JEEENS_10unique_ptrINS_11__tree_nodeINS_12__value_typeIS3_S3_EEPvEENS_21__map_node_destructorINS6_ISN_EEEEEEOT_OT0_DpOT1_ + 66199
6 Spotify 0x000000010c6ed2a3 _ZNSt3__18multimapI13CefStringBaseI20CefStringTraitsUTF16ES3_NS_4lessIS3_EENS_9allocatorINS_4pairIKS3_S3_EEEEE16__construct_nodeIRA28_KcRA2_SD_JEEENS_10unique_ptrINS_11__tree_nodeINS_12__value_typeIS3_S3_EEPvEENS_21__map_node_destructorINS6_ISN_EEEEEEOT_OT0_DpOT1_ + 66595
7 Spotify 0x000000010c6ed39a _ZNSt3__18multimapI13CefStringBaseI20CefStringTraitsUTF16ES3_NS_4lessIS3_EENS_9allocatorINS_4pairIKS3_S3_EEEEE16__construct_nodeIRA28_KcRA2_SD_JEEENS_10unique_ptrINS_11__tree_nodeINS_12__value_typeIS3_S3_EEPvEENS_21__map_node_destructorINS6_ISN_EEEEEEOT_OT0_DpOT1_ + 66842
8 Spotify 0x000000010c6ecae0 _ZNSt3__18multimapI13CefStringBaseI20CefStringTraitsUTF16ES3_NS_4lessIS3_EENS_9allocatorINS_4pairIKS3_S3_EEEEE16__construct_nodeIRA28_KcRA2_SD_JEEENS_10unique_ptrINS_11__tree_nodeINS_12__value_typeIS3_S3_EEPvEENS_21__map_node_destructorINS6_ISN_EEEEEEOT_OT0_DpOT1_ + 64608
9 HIToolbox 0x00007fff8f1c127e _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1231
10 HIToolbox 0x00007fff8f1c0708 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 404
11 HIToolbox 0x00007fff8f1c056b SendEventToEventTargetWithOptions + 43
12 HIToolbox 0x00007fff8f24ed3c HIToolboxLSNotificationCallbackAllASNsFunc + 298
13 LaunchServices 0x00007fff90141028 ___LSScheduleNotificationFunction_block_invoke_2 + 47
14 CoreFoundation 0x00007fff8ce628dc __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
15 CoreFoundation 0x00007fff8ce553a5 __CFRunLoopDoBlocks + 341
16 CoreFoundation 0x00007fff8ce55102 __CFRunLoopRun + 2274
17 CoreFoundation 0x00007fff8ce545b8 CFRunLoopRunSpecific + 296
18 HIToolbox 0x00007fff8f1e9ce9 RunCurrentEventLoopInMode + 235
19 HIToolbox 0x00007fff8f1e9a7f ReceiveNextEventCommon + 432
20 HIToolbox 0x00007fff8f1e98bf _BlockUntilNextEventMatchingListInModeWithFilter + 71
21 AppKit 0x00007fff9a21f732 _DPSNextEvent + 927
22 AppKit 0x00007fff9a5ecf74 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 324
23 AppKit 0x00007fff9a2156c2 -[NSApplication run] + 682
24 Chromium Embedded Framework 0x000000010dd33831 cef_time_delta + 359761
25 Chromium Embedded Framework 0x000000010dd3300c cef_time_delta + 357676
26 Chromium Embedded Framework 0x000000010dd846b3 cef_time_delta + 691155
27 Chromium Embedded Framework 0x000000010dd712ed cef_time_delta + 612365
28 Spotify 0x000000010cdc83d9 _ZNSt3__16vectorI12CefPageRangeNS_9allocatorIS1_EEE21__push_back_slow_pathIS1_EEvOT_ + 40873
29 Spotify 0x000000010c6e34fe _ZNSt3__18multimapI13CefStringBaseI20CefStringTraitsUTF16ES3_NS_4lessIS3_EENS_9allocatorINS_4pairIKS3_S3_EEEEE16__construct_nodeIRA28_KcRA2_SD_JEEENS_10unique_ptrINS_11__tree_nodeINS_12__value_typeIS3_S3_EEPvEENS_21__map_node_destructorINS6_ISN_EEEEEEOT_OT0_DpOT1_ + 26238
30 Spotify 0x000000010c5c8c49 Spotify + 27721
31 Spotify 0x000000010c5c8c34 Spotify + 27700
i have the same problem!!! any solution?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…