Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop not showing album covers

Desktop not showing album covers

 

I tried to expand the little album art thing but it disappeared and now I can't see any of them, I tried resizing and still nothing 

Screen Shot 2018-07-09 at 3.30.38 PM.png
Reply
3 Replies

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

I tried reinstalling it and still didn't work, I attached what I believe is the version I have

Screen Shot 2018-07-09 at 4.17.10 PM.png

Hey @georgiepie

 

Thank you for the information!

Since you said that you already have tried to readjust the left sidebar, have you tried to use Spotify in full screen mode and see if it does apper?

Edit:

Please follow the steps listed below for a more thorough uninstall of Spotify:

  1. Click Spotify in the menu bar then Quit Spotify.
  2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
  3. Open Caches and delete the com.spotify.Client folder.
  4. Click the back arrow.
  5. Open Application Support and delete the Spotify folder.
  6. Download and install Spotify.

Suggested posts