Downloading the Mac App is not possible, due to server not responding

[thrbn]

Hi guys, 

several times I tried to download the Mac App, unfortunately without any success. Although, it is possible to download the .dmg from the website, when I open it, it tells me that the download server is not respoing after trying a couple of seconds.

Please see the screenshots attached for a better understanding.

I don't know if this is an important information but I'm using macOS High Sierra 10.13.4.

Thanks for your help in advance.

Cheers from Germany,

Thorben1. When I try to open the .dmg2. When the server is not responding after a couple of seconds

[Loxer · Accepted solution]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. That way you will clean and remove some leftovers from the failing download process. I'd also recommend upgrading to macOS High Sierra 10.13.6 and maybe try using a different connection 🙂

Hope it helps!

[thrbn]

That worked perfectly fine, thanks 🙂