Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2237 Views
1 replies
0 likes

2237 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
4666 Views
1 replies
0 likes

4666 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3496 Views
1 replies
3 likes

3496 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39210 Views
19 replies
1 likes
music stops

39210 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165240 Views
0 replies
35 likes
Mac

165240 Views
0 replies
35 likes

Solved!!Superuser Contribution Wrong Status Bar display in Traditional Chinese

PlanPremiumCountryTaiwan Device(MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports))Operating System(macOS Catalina 10.15.7) My Question or IssueJust found a small bug in Status Bar section, I think the scenario is like this: - In English, the i18n ...

tvpsh2020
Casual Listener
Plan Premium Country Taiwan Device (MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)) Operating System (macOS Catalina 10.15.7) My Question or Issue Just found a small bu...
2021-05-27 5:19:44 AM
2021-05-29 8:26:40 PM
Novy
Moderator
511 Views
1 replies
0 likes

511 Views
1 replies
0 likes

Superuser Contribution Can't see all my Facebook friends in Friends List on Desktop

PlanPremiumCountryFrance DeviceMacBook Air 2020, Asus rog flow x13Operating SystemWindows 10, macOS 11.3.1 (20E241) My Question or Issue:Hi,I can't see my Friends Activity, but when I click on Connect to Facebook, I can see all my Facebook friend tha...

Sam37120
Newbie
Plan Premium Country France Device MacBook Air 2020, Asus rog flow x13 Operating System Windows 10, macOS 11.3.1 (20E241) My Question or Issue: Hi, I can't see my&...
2021-05-26 6:51:00 PM
2021-05-28 12:06:47 AM
Eni
Moderator
391 Views
1 replies
0 likes

391 Views
1 replies
0 likes

Superuser Contribution Double Clicking Playlist Title Doesn't Choose a New Song

PlanPremiumCountryUSA Device(iMacbook Pro late 2013)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI listen to Spotify on desktop all the time, and a feature I used constantly was double clicking on a playlist title (in t...

Becca_m
Music Fan
Plan Premium Country USA Device (iMacbook Pro late 2013) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I listen to Spotify on desktop all...
2021-05-26 3:29:40 PM
2021-05-27 9:53:16 PM
Eni
Moderator
528 Views
3 replies
2 likes

528 Views
3 replies
2 likes

Solved!! Local files not viewable

PlanPremiumCountryGermanyDeviceMacbook ProOperating SystemMacOS 11.3.1 My Question or IssueHi there,since one of the last updates, my local files are not accessible any more. I activated the feature in the settings like you can see in the attachments...

thowi
Casual Listener
Plan Premium Country Germany Device Macbook Pro Operating System MacOS 11.3.1 My Question or Issue Hi there, since one of the last updates, my local files are not accessible...
2021-05-27 3:19:01 PM
2021-05-27 6:57:52 PM
AeroZ
Composer
662 Views
1 replies
0 likes

662 Views
1 replies
0 likes

Solved!!Superuser Contribution Spotify quit unexpected

When I try to log in to spotify om my computer it says..."spotify quit unexpectedly"....My spotify works on my mobile....How do I solve this problem? Please help me!!!!!

matriks
Newbie
When I try to log in to spotify om my computer it says..."spotify quit unexpectedly"....My spotify works on my mobile....How do I solve this problem? Please help me!!!!!
2013-04-07 7:13:14 PM
2021-05-27 4:01:40 PM
Jeremy
Spotify Legend
3790 Views
13 replies
0 likes

3790 Views
13 replies
0 likes

Superuser Contribution new update on macOS is the worst.

PlanPremiumCountryAustralia DeviceMacbook Pro early 2015Operating SystemMojave 10.14.6 My Question or Issuei have spotify downloaded onto my mac, and i opened it the other day to see a whole new front and a bunch of features that i am always using mi...

luellaa
Newbie
Plan Premium Country Australia Device Macbook Pro early 2015 Operating System Mojave 10.14.6 My Question or Issue i have spotify downloaded onto my mac, and i opened it the o...
2020-05-18 3:42:41 AM
2021-05-27 9:56:31 AM
idlelife
Casual Listener
2009 Views
12 replies
16 likes

2009 Views
12 replies
16 likes

Superuser Contribution Logging in on desktop app & error messages

PlanPremiumCountrySouth Korea DeviceMacbook Pro 2017 My Question or IssueHello!I'm having troubles signing in on my desktop computer app.It logged itself out all of a sudden and it keeps on saying username or password incorrect error code :accesspoin...

Amy_Go2
Visitor
Plan Premium Country South Korea Device Macbook Pro 2017 My Question or Issue Hello! I'm having troubles signing in on my desktop computer app. It logged itself out all of a su...
2021-05-18 6:10:41 AM
2021-05-27 9:49:55 AM
Alex
Spotify Legend
516 Views
2 replies
0 likes

516 Views
2 replies
0 likes

Superuser Contribution errorcode accesspoint: 19

I changed my billing from the UK to Korea (as Spotify is available in Korea now). However, I got the errorcode accesspoint: 19. I noticed in another thread which said the desktop app (Mac) doesn't work in Korea (ridiculous, by the way). I changed my ...

sam111
Regular
I changed my billing from the UK to Korea (as Spotify is available in Korea now). However, I got the errorcode accesspoint: 19. I noticed in another thread which said the desktop app (Mac) d...
2021-02-05 1:00:30 PM
2021-05-27 9:49:06 AM
Alex
Spotify Legend
2425 Views
2 replies
0 likes

2425 Views
2 replies
0 likes

Superuser Contribution Shuffle is getting worse

Hey, Lately the shuffle on my playlist is driving me crazy. Every time I play a playlist, I always get the same songs in the queue. I tried with a lot of my playlists, I always get the same queue (depending on the playlist of course). I had the same ...

slashjim61
Casual Listener
Hey, Lately the shuffle on my playlist is driving me crazy. Every time I play a playlist, I always get the same songs in the queue. I tried with a lot of my playlists, I always get the same qu...
2021-01-28 10:54:48 PM
2021-05-26 5:58:41 PM
Novy
Moderator
2851 Views
21 replies
4 likes

2851 Views
21 replies
4 likes

Superuser Contribution Discover Weekly on shuffle keeps repeating songs

PlanPremiumCountryUSADeviceMacBook Pro & Tesla Model 3Operating SystemmacOS Catalina; Tesla OSMy Question or Issue I've had frequent issues w/ songs repeating on playlists. None of which are 'my' playlists as I've never made one, I've exclusively use...

appledude9
Roadie
Plan Premium Country USA Device MacBook Pro & Tesla Model 3 Operating System macOS Catalina; Tesla OS My Question or Issue I've had frequent issues w/ songs repeating on playlist...
2021-04-09 5:13:37 PM
2021-05-26 5:27:07 PM
Novy
Moderator
835 Views
4 replies
1 likes

835 Views
4 replies
1 likes

Solved!!Superuser Contribution Disliked artists appearing in playlists on Desktop app

Using Mac (M1) Desktop app on a premium account in the UK and finding that artists I have successfully disliked/removed on iOS and are not showing up on mobile app are appearing/included and playing in desktop app when playing same playlist. Was conf...

aeggerton
Regular
Using Mac (M1) Desktop app on a premium account in the UK and finding that artists I have successfully disliked/removed on iOS and are not showing up on mobile app are appearing/included and playing ...
2021-05-17 11:19:09 AM
2021-05-25 9:37:14 AM
aeggerton
Regular
792 Views
6 replies
1 likes

792 Views
6 replies
1 likes

Friend Activity not updating

PlanPremiumCountryUSDevice Macbook Pro 2018Operating SystemiOS 10.15.7 My Question or IssueI have realized that some of my friends will update, but others that i know have been listening to music will not. I just want to be able to see all my friends...

nicolefaithh
Casual Listener
Plan Premium Country US Device Macbook Pro 2018 Operating System iOS 10.15.7 My Question or Issue I have realized that some of my friends will update, but others that i know ha...
2021-05-16 4:51:56 PM
2021-05-24 6:08:41 PM
Billy-J
Spotify Star
584 Views
3 replies
0 likes

584 Views
3 replies
0 likes

Solved!!Superuser Contribution Spotify jumps to top of playlist when I enable VoiceOver on macos

Plan: PremiumCountry: UKDevice: macos big sur My Question or IssueIf I am looking at a Spotify playlist and press Cmd+F5 to enable VoiceOver, the playlist position jumps to the top of the list. (I don't think Spotify even needs to have focus for this...

mrgrieves
Regular
Plan: Premium Country: UK Device: macos big sur My Question or Issue If I am looking at a Spotify playlist and press Cmd+F5 to enable VoiceOver, the playlist position jumps to the top...
2021-04-04 2:57:50 PM
2021-05-24 3:18:12 PM
Alex
Spotify Legend
1390 Views
14 replies
0 likes

1390 Views
14 replies
0 likes

Superuser Contribution The New Update Simplifies the UI at the cost of User Experience

IMPORTANT EDIT:If you yourself have this update, I highly recommend going to this link and upvoting this idea. This new update that I have experienced is a testing roll out that you cannot opt out of and will affect your overall ability to navigate t...

michaelhenley
Casual Listener
IMPORTANT EDIT: If you yourself have this update, I highly recommend going to this link and upvoting this idea. This new update that I have experienced is a testing roll out that you canno...
2020-05-12 5:44:04 PM
2021-05-24 2:46:02 AM
zusman12
Casual Listener
6485 Views
11 replies
18 likes

6485 Views
11 replies
18 likes

Superuser Contribution Can't open Spotify on MacBook

PlanPremiumCountryLatviaDeviceMacbook Pro 2019Operating SystemmacOS Big Sur 11.3.1 My Question or IssueHi, for a while now I can't open Spotify on my MacBook. I have deleted and reinstalled the app several times, but nothing helps. I just have black ...

Renars
Casual Listener
Plan Premium Country Latvia Device Macbook Pro 2019 Operating System macOS Big Sur 11.3.1 My Question or Issue Hi, for a while now I can't open Spotify on my MacBook. I have deleted ...
2021-05-21 10:38:43 AM
2021-05-23 3:36:42 PM
Alex
Spotify Legend
683 Views
3 replies
0 likes

683 Views
3 replies
0 likes

Superuser Contribution Playback won't start after paused - Mac Desktop

Plan: Family PlanFree/Premium: PremiumCountry: USA Device: MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)Operating System: Mac OS Mojave 10.14.6 My Question or Issue: I listen to Spotify all day for work. When I have a call, I pause Spotify. Wh...

andydurren
Newbie
Plan: Family Plan Free/Premium: Premium Country: USA Device: MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) Operating System: Mac OS Mojave 10.14.6 My Question ...
2021-05-21 3:47:39 PM
2021-05-23 10:45:04 AM
Alex
Spotify Legend
369 Views
1 replies
0 likes

369 Views
1 replies
0 likes

Shared playlist: date added column missing

Premium, Germany, Mac (Big Sur, M1) In shared playlists the date added column is missing and I can't find a way to make it reappear in the new version. Any suggestions are kindly appreciated. Or is this feature now missing? That would be very frustra...

toooooooooooom
Casual Listener
Premium, Germany, Mac (Big Sur, M1) In shared playlists the date added column is missing and I can't find a way to make it reappear in the new version. Any suggestions are kindly appreciat...
2021-05-23 10:15:58 AM
297 Views
0 replies
0 likes

297 Views
0 replies
0 likes

Superuser Contribution 'Latest Release' on Artist Page no longer has release date

The old UI showed you what date a new song dropped, why was this removed in the New UI?Please bring it back, there was no reason to remove this feature. Also, the 'Discography' section on the artist page is not in chronglogicial order, which it used ...

Tsudonym
Visitor
The old UI showed you what date a new song dropped, why was this removed in the New UI? Please bring it back, there was no reason to remove this feature. Also, the 'Discography' secti...
2021-05-19 9:11:45 PM
2021-05-21 8:44:01 PM
Eni
Moderator
417 Views
1 replies
1 likes

417 Views
1 replies
1 likes

Solved!!Superuser Contribution Spotify stopped working completely on macOS Catalina

PlanPremiumCountryUSDeviceMacBook Pro (16-inch 2019)Operating SystemmacOS 10.15.7 My Question or IssueUntil yesterday, Spotify has been working fine on my MacBook--when I went to launch it, it hung for about 5 seconds, then there was an error that sa...

abwhite57
Casual Listener
Plan Premium Country US Device MacBook Pro (16-inch 2019) Operating System macOS 10.15.7 My Question or Issue Until yesterday, Spotify has been working fine on my MacBook--when I wen...
2021-05-19 11:37:42 PM
2021-05-21 7:45:15 PM
Eni
Moderator
1393 Views
3 replies
2 likes

1393 Views
3 replies
2 likes

Solved!!Superuser Contribution IMAC. Cannot play "downloaded" albums...

PlanPremiumCountryireland Device(iMac)Operating System(macOS Big Sur 11.3.1) My Question or Issue : "available offline". is indicated beside the album and tracks... However if I do go offline, the Tracks , Album are quoted as " Not available off line...

NollaigCeoil
Visitor
Plan Premium Country ireland Device (iMac) Operating System (macOS Big Sur 11.3.1) My Question or Issue : "available offline". is indicated beside the album a...
2021-05-19 3:09:53 PM
2021-05-20 6:23:35 PM
Eni
Moderator
463 Views
1 replies
0 likes

463 Views
1 replies
0 likes

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