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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29660 Views

56 replies

9 likes

  • 29660 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17349 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153626 Views

12 replies

25 likes

  • 153626 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137726 Views

47 replies

20 likes

  • 137726 Views
  • 47 replies
  • 20 likes

Solved!! Spotify pre save? How to undo?

I signed up for presave on the Calvin Harris track 'One Kiss' before it came out. Now, i get every single remix of this song added to my playlist automatically too. Also a dj called R3hab's tracks automatically appear in the same playlist, which is a...

Casual Listener

  I signed up for presave on the Calvin Harris track 'One Kiss' before it came out. Now, i get every single remix of this song added to my playlist automatically too. Also a dj called R3hab's t...

FREElimz

Visitor

40420 Views

9 replies

1 likes

  • 40420 Views
  • 9 replies
  • 1 likes

Solved!! "Songs" under "Your Library" do not show up on MacBook Pro Spotify App

PlanPremiumCountry USADeviceMacBook Pro 13-inch, 2016, 4 thunderbolt portsOperating SystemiOS 10.12.6 My Question or Issue I deleted the whole song list on Saved Songs under Your Library after putting them all over to a playlist. Ever since then, aft...

Newbie

Plan Premium Country  USA Device MacBook Pro 13-inch, 2016, 4 thunderbolt ports Operating System iOS 10.12.6   My Question or Issue  I deleted the whole song list on Saved So...

Loxer

Community Legend

3039 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify won't open anymore | Macbook Air

EDIT: I updated my Mac to OS X High Sierra (version 10.13.5). Spotify still doesn't work.Device: Macbook Air 11" Mid 2012I've had Spotify on my laptop for six years, but last week it just didn't want to open anymore. I've tried deleting the entire ap...

Regular

EDIT: I updated my Mac to OS X High Sierra (version 10.13.5). Spotify still doesn't work. Device: Macbook Air 11" Mid 2012 I've had Spotify on my laptop for six years, but last week it just di...

Grifffx

Regular

48027 Views

9 replies

5 likes

app crashes
app not working
App shuts down
Re-install
Spotify Connect Desktop
Spotify crash
Spotify Doesn't Work
Spotify Premium crash
  • 48027 Views
  • 9 replies
  • 5 likes

Solved!! Download does nothing on OSX

Running OSX 10.10.5.Downloaded SpotifyInstalled itWhen I run it I get a black screen with a menu bar at the top. The majority of the menu options are greyed-out.Can't do anything.

Regular

 Running OSX 10.10.5. Downloaded Spotify Installed it When I run it I get a black screen with a menu bar at the top. The majority of the menu options are greyed-out. Can't do anything.

Loxer

Community Legend

1320 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

can i use spotify songs in a photo album

My Question or Issuecan i use spotify downloaded songs in a mac Photos photo album

Newbie

    My Question or Issue can i use spotify downloaded songs in a mac Photos photo album

Loxer

Community Legend

4116 Views

1 replies

0 likes

  • 4116 Views
  • 1 replies
  • 0 likes

Log in Proxy problem

hey everyone. I'm really struggling with loggin in my account. It says that there is a firewall blocking spotif, and to change the proxy settings, and there's nothing i can do to log in.. I'm using a macbook idk can someone help!?!?

Newbie

hey everyone. I'm really struggling with loggin in my account. It says that there is a firewall blocking spotif, and to change the proxy settings, and there's nothing i can do to log in.. I'm using a...

uomobaakknhtf07

Newbie

24334 Views

12 replies

2 likes

  • 24334 Views
  • 12 replies
  • 2 likes

Solved!! Spotify on Mac OS 10.13.5 freezes constantly

PlanPremiumCountryUnited Kingdom. DeviceMacBook Air (13-inch, Early 2015)Operating SystemMac OS High Sierra 10.13.5. Well, I was listening to some songs at first and everything was ok then I went to change track and it was stuck on the track I was li...

Casual Listener

  Plan Premium Country United Kingdom.  Device MacBook Air (13-inch, Early 2015) Operating System Mac OS High Sierra 10.13.5.   Well, I was listening to some songs at first a...

Stormageddons

Composer

2606 Views

3 replies

3 likes

  • 2606 Views
  • 3 replies
  • 3 likes

tag:new no longer as a valid search query?

PlanPremiumCountryUSADeviceMacBook Pro 2017 or 2018Operating SystemMacOS High Sierra10.13.5 My Question or IssueI'm no longer able to utilize the query of "tag:new" to get all of the new releases.

Regular

Plan Premium Country USA Device MacBook Pro 2017 or 2018 Operating System MacOS High Sierra10.13.5   My Question or Issue I'm no longer able to utilize the query of "tag:new" to get al...

Krousk

Regular

7303 Views

19 replies

4 likes

  • 7303 Views
  • 19 replies
  • 4 likes

Solved!! Album cover not displaying in bottom left

PlanPremiumCountryFrance (language english)DeviceMacbook AirOperating SystemMacOS High Sierra 10.13.5 My Question or IssueThe album covers of the music I'm listening to aren't displaying in the bottom left as they normally would, but they load fine w...

Casual Listener

Plan Premium Country France (language english) Device Macbook Air Operating System MacOS High Sierra 10.13.5   My Question or Issue The album covers of the music I'm listening to aren'...

Loxer

Community Legend

3772 Views

5 replies

1 likes

  • 3772 Views
  • 5 replies
  • 1 likes

Solved!! ERROR CODE 17 ON MAC

Hi everyone, I've been having problems starting using spotify on both of my computers, the same problem: once I've installed the app and it's time to log in, it appears a error code 17, that says: that askme to check out the firewalls or the proxy co...

Newbie

    Hi everyone, I've been having problems starting using spotify on both of my computers, the same problem: once I've installed the app and it's time to log in, it appears a error code 1...

a_girl

Newbie

25233 Views

14 replies

5 likes

  • 25233 Views
  • 14 replies
  • 5 likes

Solved!! How to delete local files?

Hi, I'm using the Desktop version of Spotify on Macbook Pro with Premium in the US. I want to get rid of all my local files as I don't need or want them. I searched this topic and saw many people found a solution in going to the "Spotify" -> "Users" ...

Casual Listener

Hi, I'm using the Desktop version of Spotify on Macbook Pro with Premium in the US. I want to get rid of all my local files as I don't need or want them.     I searched this topic an...

carolinegwils

Casual Listener

1764 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't see artist followers

PlanPremiumCountry USDeviceMacbook ProOperating SystemmacOS High Sierra My Question or IssueOn my Mac I can no longer see how many followers an artist has. Not that big of a deal, but I liked being able to see how popular an artist was or seeing if t...

Newbie

Plan Premium Country  US Device Macbook Pro Operating System macOS High Sierra   My Question or Issue On my Mac I can no longer see how many followers an artist has. Not that big ...

Loxer

Community Legend

33971 Views

1 replies

1 likes

  • 33971 Views
  • 1 replies
  • 1 likes

Confusing Tick Button

Hello, The "add to library" icon is now a tick icon instead of plus button, but it is very confusing. Because the plus button is still used to add a song to the library in playlists/albums (on the main column) but it is different on the left bottom s...

Visitor

Hello,   The "add to library" icon is now a tick icon instead of plus button, but it is very confusing. Because the plus button is still used to add a song to the library in playlists/albums (...

user-removed

Not applicable

6053 Views

2 replies

1 likes

  • 6053 Views
  • 2 replies
  • 1 likes

Solved!! Spotify Playing Wrong Song on Desktop

PlanFreeCountryAustralia DeviceMacbook AirOperating SystemmacOS SierraMy Question or IssueThis problem has happened once before, a song I listen to heaps starts to play another song from the same album. For example, I was listening to 'Reborn' from K...

Casual Listener

Plan Free Country Australia  Device Macbook Air Operating System macOS Sierra My Question or Issue This problem has happened once before, a song I listen to heaps starts to play another...

ouenb

Newbie

2954 Views

2 replies

0 likes

  • 2954 Views
  • 2 replies
  • 0 likes

Solved!! Latest MacOS client crashes on start-up

PlanPremiumCountryAustraliaDeviceiMac (27-inch, Late 2009)Operating SystemMacOS 10.13.5 High Sierra My Question or IssueOn opening the app a window briefly appears but then disappears. This started happening in the last day or two, coincided with the...

Casual Listener

Plan Premium Country Australia Device iMac (27-inch, Late 2009) Operating System MacOS 10.13.5 High Sierra   My Question or Issue On opening the app a window briefly appears but t...

quantoid-au

Casual Listener

2032 Views

2 replies

0 likes

  • 2032 Views
  • 2 replies
  • 0 likes

Solved!! Local files and playlists

PlanFree/Premium familyCountry UK Deviceiphone 7Operating SystemMac high sierra My Question or Issuei am new to spotify. I apologise if this has been posted, but i cannot find a similar post elsewhere. I have several albums on itunes that are not on ...

Regular

Plan Free/Premium family Country UK   Device iphone 7 Operating System Mac high sierra   My Question or Issue i am new to spotify. I apologise if this has been posted, but i canno...

heshanindra

Regular

1204 Views

2 replies

0 likes

  • 1204 Views
  • 2 replies
  • 0 likes

Solved!! How to go to current song without album artwork?

Updated Spotify today, and it seems they've done away with the album artwork of the currently playing song in the bottom left corner...I see a couple other people have posted about that. Personally, I'll miss having that there, but what actually both...

Casual Listener

Updated Spotify today, and it seems they've done away with the album artwork of the currently playing song in the bottom left corner...I see a couple other people have posted about that. Personally, ...

Jade_H

Newbie

3293 Views

4 replies

2 likes

  • 3293 Views
  • 4 replies
  • 2 likes

Solved!! Editing a playlist on Mac without affecting playlist on iPod touch?

Premium Plan in USA On Macbook Air & iPod TouchI'm new to Spotify and wondering if I can edit a playlist on the mac without affecting what's playing on the other attached device (iPod Touch). Is there any way to do this? Thanks for any pointers.

Casual Listener

  Premium Plan in USA  On Macbook Air & iPod Touch I'm new to Spotify and wondering if I can edit a playlist on the mac without affecting what's playing on the other a...

Bethany_Dawn

Community Legend

1087 Views

4 replies

0 likes

  • 1087 Views
  • 4 replies
  • 0 likes

Solved!! Can't see album artwork after latest update

PlanPremiumCountryCanadaDeviceMacBook Pro (Retina, 13-inch, Early 2015)Operating SystemMacOS 10.13.4My Question or IssueI just updated my spotify and now I can't see the album artwork in the bottom left corner while listening to music. I know it isn'...

Gig Goer

Plan Premium Country Canada Device MacBook Pro (Retina, 13-inch, Early 2015) Operating System MacOS 10.13.4 My Question or Issue I just updated my spotify and now I can't see the album ...

Quart

Casual Listener

17238 Views

4 replies

5 likes

album artwork gone
Mac
  • 17238 Views
  • 4 replies
  • 5 likes

Solved!! [Mac] Spotify crashes on launch - macOS 10.14 Mojave Beta 1

Spotify Mac app is crashing on launch. I tried reinstalling it which allowed it to open, but as soon as I tried to play anything it crashed then continued to crash any subsequent launch. I hope this is a quick fix as I can't listen to music at work n...

Regular

Spotify Mac app is crashing on launch. I tried reinstalling it which allowed it to open, but as soon as I tried to play anything it crashed then continued to crash any subsequent launch. I hope this ...

mchandler

Regular

30949 Views

31 replies

12 likes

10.14
Beta
Crash
macOS
mojave
  • 30949 Views
  • 31 replies
  • 12 likes