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Not downloading, zip file corrupted Mac

I just purchased a m4 macbook running 26.2 Tahoe. I tried downloading spotify from Safari and Chrome. Every time I try to open the zip file it says Unable to expand "SpotifyInstaller.zip" into "Desktop". (Error 79 - Inappropriate file type or format....

Casual Listener

zahirramcharan

Visitor

15855 Views

79 replies

9 likes

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Solved!! How to stop Spotify from starting on login on macOS

hi! this is the same question as this one but because it’s marked as solved and the solution doesn’t work for me, I’m posting it again. I’ve double checked:1) I have no “login items” for my user in the Users & Groups pref pane2) when I right click th...

Music Fan

sp0tifyispants

Casual Listener

38808 Views

8 replies

1 likes

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Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

grumotdj

Casual Listener

38325 Views

7 replies

0 likes

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Solved!!Superuser Contribution dowloading spotify onto a new mac

Help. We just got a new mac and wanted to download spotify and all we get is a zip file. We cant open that can anyone help us please

Casual Listener

  Help. We just got a new mac and wanted to download spotify and all we get is a zip file. We cant open that can anyone help us please  

Peter

Spotify Legend

3287 Views

4 replies

0 likes

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Solved!!Superuser Contribution A few problems and missing features

My Question or IssueI'm a long time premium user on mac and iphone. Generally I love the service, but there are some significant issues that do make me sometimes wonder about other services. I've looked for a feedback forum, but don't see where to po...

Music Fan

    My Question or Issue I'm a long time premium user on mac and iphone.   Generally I love the service, but there are some significant issues that do make me sometimes wonder abo...

Jemi

Spotify Legend

2056 Views

3 replies

0 likes

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Solved!! Spotify isn't playing certain songs and albums

PlanPremiumDeviceMacbook Pro 2017Operating SystemiOS 10.14.2 My Question or Issue Every playlist created by spotify and saved album I've tried have worked so far, but some albums (for example Midnight by Set it off) and songs (for example Robin Hood ...

Casual Listener

Plan Premium Device Macbook Pro 2017 Operating System iOS 10.14.2   My Question or Issue  Every playlist created by spotify and saved album I've tried have worked so far, but some a...

kononeko_a

Casual Listener

7115 Views

7 replies

1 likes

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Solved!! I can't upload a cover image for my playlists

My Question or IssueI have a MacBook Pro without a touch bar and Spotify won't let me upload images that are under 300 x 300. I have found heaps of photos above that measurement, but it still doesn't work. I've had Spotify for 3 years now, and on 3 d...

Newbie

  My Question or Issue I have a MacBook Pro without a touch bar and Spotify won't let me upload images that are under 300 x 300. I have found heaps of photos above that measurement, but it sti...

merlijnv2000

Composer

5636 Views

1 replies

0 likes

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Solved!! Genre and mood artwork not showing

The Artwork on my computer is not showing up for genres/moods/playlists. It is not enjoyable to use this service without the graphics. Premium UK Device Mac Pro My Question or Issue

Newbie

  The Artwork on my computer is not showing up for genres/moods/playlists. It is not enjoyable to use this service without the graphics.  Premium  UK   Device Mac Pro &n...

Bittencourt

Spotify Star

1427 Views

1 replies

0 likes

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Solved!! [Desktop] Can't play the current song

PlanPremium CountryUS DeviceMacbook Pro 2017 My Question or Issue Hi guys, like many others. I've gotten the notorious "Can't play the current song" message. I have tried reinstalling, turning off hardware acceleration, turning it back on. Etc you na...

Casual Listener

Plan Premium   Country US   Device Macbook Pro 2017     My Question or Issue  Hi guys, like many others. I've gotten the notorious "Can't play the current song" me...

JThanos

Regular

47148 Views

2 replies

0 likes

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how to unblock a song

My Question or Issue How do you unblock a song that you blocked by mistake. This is extremely annoying. I picked up my device and my thumb hit that stupid block button by mistake now I cannot get back one of my favorite songs. Please fix this! I don'...

Casual Listener

    My Question or Issue   How do you unblock a song that you blocked by mistake.  This is extremely annoying.  I picked up my device and my thumb hit that stupid block b...

Aquipjoe

Casual Listener

46575 Views

3 replies

18 likes

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Solved!! Remving from playlist

PlanPremiumCountryNetherlands DeviceiMac 2012Operating SystemHigh Sierra 10.13.6 My Question or IssueI have an issue removing songs from my playlist. When i remove the song it is gone from the playlist, but it still plays when i let spotify play the ...

Casual Listener

Plan Premium Country Netherlands  Device iMac 2012 Operating System High Sierra 10.13.6   My Question or Issue I have an issue removing songs from my playlist. When i remove the s...

willemvanarkel

Casual Listener

1248 Views

4 replies

0 likes

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Solved!! MacOS error

PlanFree/Country New ZealandDeviceMac desktop OS 10.14.2Operating SystemOS 10.14.2 My Question or Issue The installer in the app download is .exe, which of course doesn't work.And the web player doesn't work on Mac/Safari.

Casual Listener

Plan Free/ Country  New Zealand Device Mac desktop OS 10.14.2 Operating System OS 10.14.2   My Question or Issue  The  installer in the app download is .exe, which ...

Derek21246

Casual Listener

1429 Views

3 replies

0 likes

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Solved!! Unable to right click on Spotify Mac desktop app

The past week I've been unable to righ click songs or playlists in my spotify desktop application about 90% of the time. Clicking the three dots to the right of a song normally to show more options doesn't work either This means I'm unable to in any ...

Regular

  The past week I've been unable to righ click songs or playlists in my spotify desktop application about 90% of the time. Clicking the three dots to the right of a song normally to s...

Ortenzio

Composer

5534 Views

5 replies

4 likes

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Solved!! Friend feed doesn't show even though I have it set to show

My Question or IssueI have had Spotify free on my MacBook for three or four years and only just discovered that I am supposed to be able to see what my friends are listening to. I have toyed with the settings over and over again, but it doesn't show ...

Casual Listener

      My Question or Issue I have had Spotify free on my MacBook for three or four years and only just discovered that I am supposed to be able to see what my friends are listening...

Violinist14

Casual Listener

2523 Views

6 replies

0 likes

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Solved!! Filtering a Playlist doesn't auto-scroll to results

DeviceMacbook Pro 2017Operating SystemmacOS High Sierra My Question or Issue When filtering a playlist on the Mac Desktop App, the list doesn't auto-scroll to the results, so unless I'm viewing the very top of the playlist, it often looks like there ...

Roadie

   Device Macbook Pro 2017 Operating System macOS High Sierra   My Question or Issue  When filtering a playlist on the Mac Desktop App, the list doesn't auto-scroll to the ...

pnut

Roadie

1622 Views

2 replies

0 likes

bug
filter
UX
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Solved!! I have a very specific problem

FreeUSA Macbook AirOS X El Capitan I know you can't download music unless you have Premium. My brother wanted to see whether if the download button on the playlist I was listening to was toggled on, it would ask you to sign up for Premium. I humored ...

Casual Listener

  Free USA   Macbook Air OS X El Capitan   I know you can't download music unless you have Premium. My brother wanted to see whether if the download button on the playlist I was...

dragonstar81

Casual Listener

1134 Views

2 replies

0 likes

Help
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Solved!! ERROR CODE 17 ON MAC

Hi everyone, I've been having problems starting using spotify on both of my computers, the same problem: once I've installed the app and it's time to log in, it appears a error code 17, that says: that askme to check out the firewalls or the proxy co...

Newbie

    Hi everyone, I've been having problems starting using spotify on both of my computers, the same problem: once I've installed the app and it's time to log in, it appears a error code 1...

a_girl

Newbie

26799 Views

14 replies

5 likes

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  • 14 replies
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Solved!! Song library loaded from drive backup won't update

PlanPremiumCountryCanadaDeviceMacbook Pro late 2017Operating SystemOS Sierra My Question or IssueRecently I had an issue which ended up requiring me to restore my computer from a backup external drive. I had a backup saved from a few months ago that ...

Casual Listener

Plan Premium Country Canada Device Macbook Pro late 2017 Operating System OS Sierra   My Question or Issue Recently I had an issue which ended up requiring me to restore my computer fr...

Maxim

Spotify Star

1466 Views

5 replies

0 likes

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Solved!! Some of my friends don't show in the friend activity box..

Hey, some of my friends don't show in the friend activity box. I'm following about 10 of my friends and only 5 shows? All of them listens frequently.. I'm on a MacBook Pro.

Newbie

  Hey, some of my friends don't show in the friend activity box. I'm following about 10 of my friends and only 5 shows? All of them listens frequently..  I'm on a MacBook P...

ardacebi

Composer

1039 Views

1 replies

0 likes

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Solved!!Superuser Contribution Can't add device on Premium

PlanPremiumCountryAustriaDeviceMacbook Pro My Question or Issue I can't add my MacBook Pro to Spotify Premium. I already have Spotify Premium, for University Students. I currently have two offline-devices. Every time I want to add my MacBook Pro as a...

Visitor

Plan Premium Country Austria Device Macbook Pro   My Question or Issue  I can't add my MacBook Pro to Spotify Premium. I already have Spotify Premium, for University Students. I cur...

Daisy

Spotify Legend

2363 Views

5 replies

0 likes

Offline Devices
Premium
Student
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Solved!! Spotify fails to play the music within the playlist.

I have used Spotify for years. Its been great. Recently, Spotify fails to play the music within the playlist. It plays the songs out of the playlists. Those songs was in the other playlists. After a song is finished, Spotify will skip the sequence of...

Casual Listener

  I have used Spotify for years. Its been great. Recently, Spotify fails to play the music within the playlist. It plays the songs out of the playlists. Those songs was in the other playli...

Loxer

Community Legend

1116 Views

1 replies

0 likes

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Solved!! Album art not showing on bottom left corner next to song (Mac)

PlanPremiumCountry New ZealandDeviceMacbook air 2018Operating SystemiOS 10.14.2 Album art doesn't show up next to the playing song? I tried many different things but this is how I fixed it! Hover your mouse over the bar that separates your playlists ...

Casual Listener

  Plan Premium Country  New Zealand Device Macbook air 2018 Operating System iOS 10.14.2   Album art doesn't show up next to the playing song? I tried many different things b...

JemimaBarr

Casual Listener

3183 Views

1 replies

6 likes

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Solved!!Superuser Contribution Spotify begins playing random music

When listening to one of my own playlists, Spotify begins to play random (usually top hits or hip hop) music instead. I may be mid song and it will change to something completely random, or if I have the music paused it will begin playing again later...

Newbie

When listening to one of my own playlists, Spotify begins to play random (usually top hits or hip hop) music instead. I may be mid song and it will change to something completely random, or if I have...

Jemi

Spotify Legend

161486 Views

5 replies

2 likes

  • 161486 Views
  • 5 replies
  • 2 likes