Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Mac
Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...
Newbie
29825 Views
57 replies
9 likes
PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...
Visitor
17538 Views
3 replies
0 likes
How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.
Visitor
153913 Views
12 replies
25 likes
The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.
Moderator
137902 Views
47 replies
20 likes
I want to see if i can download my entire histroical listening history in a csv file to analyse and see patterns. Completely personal use and it is my own data. Is this possible?
I want to see if i can download my entire histroical listening history in a csv file to analyse and see patterns. Completely personal use and it is my own data. Is this possible?
Roadie
40370 Views
2 replies
13 likes
Hi, I saw a couple of questions about the same issue I will describe here in the forum but I could not find a single good answer so let me try to give a few test cases to put a light on the problem: Scenario:I open my Spotify app on my iPhone and cas...
Hi, I saw a couple of questions about the same issue I will describe here in the forum but I could not find a single good answer so let me try to give a few test cases to put a light on the ...
Visitor
8691 Views
6 replies
0 likes
Hi there! I am using Spotify desktop on my MBP. At the office, we use a proxy and I have configured spotify to go through the proxy. At home, I don't use anything. This means that every day, I have to go back to my settings, disable / enable the prox...
Hi there! I am using Spotify desktop on my MBP. At the office, we use a proxy and I have configured spotify to go through the proxy. At home, I don't use anything. Th...
Casual Listener
4820 Views
1 replies
0 likes
Hi, Today my spotify seems to play louder than the others days. I'm a computing science engineer so not a noob in computing...I'm on maxed out macbook pro 2016 on High Sierra 10.13.4. Tried to reinstalled spotify from scratch and download latest vers...
Hi, Today my spotify seems to play louder than the others days. I'm a computing science engineer so not a noob in computing...I'm on maxed out macbook pro 2016 on High Sierra 10.13....
Moderator
5208 Views
4 replies
1 likes
A bit late (and hopefully I used the right location for this), but I'm trying to make the Your Top Songs 2017 playlist public and I'm not given the option to do so. Is it possible to make the playlist public? Thanks!
A bit late (and hopefully I used the right location for this), but I'm trying to make the Your Top Songs 2017 playlist public and I'm not given the option to do so. Is it possible to m...
Not applicable
2620 Views
2 replies
0 likes
Hi, Today I logged in to spotify on my mac and I have 10 new playlists that I follow in my playlist section. The problem is that I didn't follow theese playlists at all. And they are all created by the same user named "thedailyloud".The name of the p...
Hi, Today I logged in to spotify on my mac and I have 10 new playlists that I follow in my playlist section. The problem is that I didn't follow theese playlists at all. And they are all cre...
Community Legend
1329 Views
1 replies
0 likes
Sharing a song through WhatsApp is an option on the Andriod Spotify platform, but not when using Spotify on my Mac desktop computer... so, is there a way I can add WhatsApp on the Mac desktop platform?
Sharing a song through WhatsApp is an option on the Andriod Spotify platform, but not when using Spotify on my Mac desktop computer... so, is there a way I can add WhatsApp on the Mac desktop platfor...
Visitor
5794 Views
4 replies
1 likes
Spotify on my Mac won't play a TON of songs anymore. I get the message "This song is not available. . . ." I CAN play the same songs on my phone to my heart's content. What gives? How do I fix this?
Spotify on my Mac won't play a TON of songs anymore. I get the message "This song is not available. . . ." I CAN play the same songs on my phone to my heart's content. What gives? How do I fix this? ...
Spotify Star
2198 Views
5 replies
0 likes
Hey!Will love to have a button to "Disable Video".I'm using Spotify to hear music in the background. I usually didn't see the video playback, until I hear is some kind of interview... then jump to next song. Will love to have an option to "disable vi...
Hey! Will love to have a button to "Disable Video". I'm using Spotify to hear music in the background. I usually didn't see the video playback, until I hear is some kind of interview... then jump t...
Newbie
1188 Views
3 replies
0 likes
Hi I'm on a 2017 Macbook Pro 15in with the Radeon 560; running MacOS 10.13.3 and the latest version of Spotify avaible today. According to Activity Monitor Spotify is using the discrete GPU. This should really not be happening as Spotify doesn't do a...
Hi I'm on a 2017 Macbook Pro 15in with the Radeon 560; running MacOS 10.13.3 and the latest version of Spotify avaible today. According to Activity Monitor Spotify is using the discrete GPU. This sho...
Roadie
12342 Views
12 replies
2 likes
I am new to spotify (listening mostly on Mac desktop) and was hoping someone could help with a feature I'm missing. I like to listen to music by albums. In the past I have sometimes bought single songs, but I tend to organise them into short (10-20 s...
I am new to spotify (listening mostly on Mac desktop) and was hoping someone could help with a feature I'm missing. I like to listen to music by albums. In the past I have sometimes ...
Casual Listener
847 Views
1 replies
0 likes
Well, Spotify has just been released in Vietnam and it's the hype here. Yesterday, I could still use the lyrics feature, and this morning, my friend can still use it on his Windows laptop. However, I cannot find that feature on my Spotify anymore. I ...
Well, Spotify has just been released in Vietnam and it's the hype here. Yesterday, I could still use the lyrics feature, and this morning, my friend can still use it on his Windows laptop. However, I...
Spotify Legend
34397 Views
7 replies
0 likes
I'm using Spotify on a MacBook Pro, when I type something in the search bar I don't get to see results and I can't search anything. I have the latest version of Spotify. I already restarted the program and my computer. No problems with the mobile app...
I'm using Spotify on a MacBook Pro, when I type something in the search bar I don't get to see results and I can't search anything. I have the latest version of Spotify. I already restarted ...
Casual Listener
12694 Views
2 replies
2 likes
I'm using a MacBook Pro (2016 with touch-bar) running macOS High Sierra (10.13.3). With spotify running in the background, I'm able to see an icon for opening Spotify options (screenshot 1) - but it vanishes sometimes and I have no idea on how to get...
I'm using a MacBook Pro (2016 with touch-bar) running macOS High Sierra (10.13.3). With spotify running in the background, I'm able to see an icon for opening Spotify options (screenshot 1) - but it ...
Casual Listener
8848 Views
2 replies
0 likes
Please read carefully I have a huge amount of MP3s from back in the days. I would like to add those to Spotify BUT not integrating the local files into spotify as a link. So I am not looking for spotify to play my local files. I want spotify to recog...
Please read carefully 😉 I have a huge amount of MP3s from back in the days. I would like to add those to Spotify BUT not integrating the local files into spotify as a link. So I am not look...
Music Fan
83887 Views
2 replies
5 likes
I would like to select multiple songs to put them in a playlist on Spotify. It is about 300 tracks. It's a hard job to do it manually and I was wondering if you could do something alternative to simplify the process.I await a reply,Thank you.
I would like to select multiple songs to put them in a playlist on Spotify. It is about 300 tracks. It's a hard job to do it manually and I was wondering if you could do something alternative to simp...
Community Legend
1714 Views
2 replies
0 likes
Since some days my spotify premium only plays two songs and then stops.After the first song it will play the second song in line while the information bar at the bottom still shows the first song it played, after that song is done it stops playing al...
Since some days my spotify premium only plays two songs and then stops. After the first song it will play the second song in line while the information bar at the bottom still sh...
Regular
2951 Views
5 replies
0 likes
Me and some friends are putting together a playlist, however, a friend of mine without premium isn't able to add any songs. Is there a work around to this?
Me and some friends are putting together a playlist, however, a friend of mine without premium isn't able to add any songs. Is there a work around to this?
Community Legend
49337 Views
2 replies
4 likes
I am trying to install the app on my MacBook Pro to manage my artist account but doesn't work. Tried to reinstall but still not.That's what happens when I open And stays that way endlessly. If I try to close, it freezes and I have to force close.
I am trying to install the app on my MacBook Pro to manage my artist account but doesn't work. Tried to reinstall but still not. That's what happens when I open And stays that way ...
Spotify Star
19128 Views
6 replies
0 likes
I have a macbook pro, and whenever I use the spotify appn I downloaded in full screen mode, it has a grey bar at the top of the screen. It makes it difficult to see the song I am playing along with making it hard to see what I'm typing in the search ...
I have a macbook pro, and whenever I use the spotify appn I downloaded in full screen mode, it has a grey bar at the top of the screen. It makes it difficult to see the song I am playing along with m...
Casual Listener
4402 Views
8 replies
8 likes
