Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2690 Views
  • 1 replies
  • 0 likes
  • 2690 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5138 Views
  • 1 replies
  • 0 likes
  • 5138 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3688 Views
  • 1 replies
  • 3 likes
  • 3688 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39666 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39666 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165508 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165508 Views
  • 0 replies
  • 35 likes

Solved!!Superuser Contribution Disliked artists appearing in playlists on Desktop app

Using Mac (M1) Desktop app on a premium account in the UK and finding that artists I have successfully disliked/removed on iOS and are not showing up on mobile app are appearing/included and playing in desktop app when playing same playlist. Was conf...

  • Regular
  • Using Mac (M1) Desktop app on a premium account in the UK and finding that artists I have successfully disliked/removed on iOS and are not showing up on mobile app are appearing/included and playing ...
  • aeggerton
  • Regular
  • 830 Views
  • 6 replies
  • 1 likes
  • 830 Views
  • 6 replies
  • 1 likes

Friend Activity not updating

PlanPremiumCountryUSDevice Macbook Pro 2018Operating SystemiOS 10.15.7 My Question or IssueI have realized that some of my friends will update, but others that i know have been listening to music will not. I just want to be able to see all my friends...

  • Casual Listener
  • Plan Premium Country US Device  Macbook Pro 2018 Operating System iOS 10.15.7   My Question or Issue I have realized that some of my friends will update, but others that i know ha...
  • Billy-J
  • Spotify Star
  • 624 Views
  • 3 replies
  • 0 likes
  • 624 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify jumps to top of playlist when I enable VoiceOver on macos

Plan: PremiumCountry: UKDevice: macos big sur My Question or IssueIf I am looking at a Spotify playlist and press Cmd+F5 to enable VoiceOver, the playlist position jumps to the top of the list. (I don't think Spotify even needs to have focus for this...

  • Regular
  • Plan: Premium Country: UK Device: macos big sur   My Question or Issue If I am looking at a Spotify playlist and press Cmd+F5 to enable VoiceOver, the playlist position jumps to the top...
  • Alex
  • Spotify Legend
  • 1461 Views
  • 14 replies
  • 0 likes
  • 1461 Views
  • 14 replies
  • 0 likes

Superuser Contribution The New Update Simplifies the UI at the cost of User Experience

IMPORTANT EDIT:If you yourself have this update, I highly recommend going to this link and upvoting this idea. This new update that I have experienced is a testing roll out that you cannot opt out of and will affect your overall ability to navigate t...

  • Casual Listener
  • IMPORTANT EDIT: If you yourself have this update, I highly recommend going to this link and upvoting this idea. This new update that I have experienced is a testing roll out that you canno...
  • zusman12
  • Casual Listener
  • 6550 Views
  • 11 replies
  • 18 likes
  • 6550 Views
  • 11 replies
  • 18 likes

Superuser Contribution Can't open Spotify on MacBook

PlanPremiumCountryLatviaDeviceMacbook Pro 2019Operating SystemmacOS Big Sur 11.3.1 My Question or IssueHi, for a while now I can't open Spotify on my MacBook. I have deleted and reinstalled the app several times, but nothing helps. I just have black ...

  • Casual Listener
  • Plan Premium Country Latvia Device Macbook Pro 2019 Operating System macOS Big Sur 11.3.1   My Question or Issue Hi, for a while now I can't open Spotify on my MacBook. I have deleted ...
  • Alex
  • Spotify Legend
  • 713 Views
  • 3 replies
  • 0 likes
  • 713 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback won't start after paused - Mac Desktop

Plan: Family PlanFree/Premium: PremiumCountry: USA Device: MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)Operating System: Mac OS Mojave 10.14.6 My Question or Issue: I listen to Spotify all day for work. When I have a call, I pause Spotify. Wh...

  • Newbie
  • Plan: Family Plan Free/Premium: Premium Country: USA   Device: MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) Operating System:  Mac OS Mojave 10.14.6   My Question ...
  • Alex
  • Spotify Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Shared playlist: date added column missing

Premium, Germany, Mac (Big Sur, M1) In shared playlists the date added column is missing and I can't find a way to make it reappear in the new version. Any suggestions are kindly appreciated. Or is this feature now missing? That would be very frustra...

  • Casual Listener
  • Premium, Germany, Mac (Big Sur, M1)   In shared playlists the date added column is missing and I can't find a way to make it reappear in the new version. Any suggestions are kindly appreciat...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Superuser Contribution 'Latest Release' on Artist Page no longer has release date

The old UI showed you what date a new song dropped, why was this removed in the New UI?Please bring it back, there was no reason to remove this feature. Also, the 'Discography' section on the artist page is not in chronglogicial order, which it used ...

  • Visitor
  • The old UI showed you what date a new song dropped, why was this removed in the New UI? Please bring it back, there was no reason to remove this feature.    Also, the 'Discography' secti...
  • Eni
  • Moderator
  • 445 Views
  • 1 replies
  • 1 likes
  • 445 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify stopped working completely on macOS Catalina

PlanPremiumCountryUSDeviceMacBook Pro (16-inch 2019)Operating SystemmacOS 10.15.7 My Question or IssueUntil yesterday, Spotify has been working fine on my MacBook--when I went to launch it, it hung for about 5 seconds, then there was an error that sa...

  • Casual Listener
  • Plan Premium Country US Device MacBook Pro (16-inch 2019) Operating System macOS 10.15.7   My Question or Issue Until yesterday, Spotify has been working fine on my MacBook--when I wen...
  • Eni
  • Moderator
  • 1463 Views
  • 3 replies
  • 2 likes
  • 1463 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution IMAC. Cannot play "downloaded" albums...

PlanPremiumCountryireland Device(iMac)Operating System(macOS Big Sur 11.3.1) My Question or Issue : "available offline". is indicated beside the album and tracks... However if I do go offline, the Tracks , Album are quoted as " Not available off line...

Screenshot 2021-05-19 at 14.04.56.png Screenshot 2021-05-19 at 14.05.39.png
  • Visitor
  •   Plan Premium Country ireland   Device (iMac) Operating System (macOS Big Sur 11.3.1)   My Question or Issue :   "available offline". is indicated beside the album a...
  • Eni
  • Moderator
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I clear 'local files'?

Plan: PremiumCountry: UKDevice: MacBook Air, early 2015Operating System: macOS Big Sur 11.2.2 I added some local files to my spotify a while ago bit have since removed them. I had hoped that removing the source would "refresh" this are and allow me t...

  • Newbie
  •   Plan: Premium Country: UK Device: MacBook Air, early 2015 Operating System: macOS Big Sur 11.2.2   I added some local files to my spotify a while ago bit have since removed the...
  • Eni
  • Moderator
  • 537 Views
  • 1 replies
  • 0 likes
  • Desktop
    local files
    Mac
  • 537 Views
  • 1 replies
  • 0 likes

Remove friends sidebar

How to remove friends (right) side bar?MacBook Pro 2019 16inch 

soloroman_0-1621454006851.png
  • Casual Listener
  • How to remove friends (right) side bar? MacBook Pro 2019 16inch  
  • AdamDamon
  • Spotify Star
  • 1130 Views
  • 1 replies
  • 1 likes
  • 1130 Views
  • 1 replies
  • 1 likes

Superuser Contribution No trace of music that has been removed from my playlist

I like discovering music and spend considerable time finding it and cataloguing it in namely Spotify playlist. Problem I have is when that song or artist is no longer available it simply removed from my playlist without warning. Now before someone sa...

  • Newbie
  • I like discovering music and spend considerable time finding it and cataloguing it in namely Spotify playlist.   Problem I have is when that song or artist is no longer available it ...
  • Alex
  • Spotify Legend
  • 733 Views
  • 2 replies
  • 2 likes
  • 733 Views
  • 2 replies
  • 2 likes

Superuser Contribution Date Ordering

Revert song ordering to when it had date added so that I can order my songs by recently added in each playlist. The recent update has ruined how I use spotify.

  • Newbie
  • Revert song ordering to when it had date added so that I can order my songs by recently added in each playlist. The recent update has ruined how I use spotify. 
  • Jeremy
  • Spotify Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files: how to display Disc no.

PlanPremiumCountryUSDeviceMacbookOperating SystemiOS 11.3.1My Question or IssueHi there! I'm trying to format local files to have Disc numbers included & displayed in Spotify. So far I haven't had any luck. The following format:[Artist name] - [Album...

  • Newbie
  • Plan Premium Country US Device Macbook Operating System iOS 11.3.1 My Question or Issue Hi there! I'm trying to format local files to have Disc numbers included & displayed in Spotify....
  • Jeremy
  • Spotify Legend
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Navigation shortcuts not working since UI update

PlanPremiumCountryUnited StatesDeviceiMac Retina 5K, 27-inch, 2017Operating SystemmacOS Big Sur 11.3.1Spotify Client Version1.1.58.820.g2ae50076-a Ever since I updated to the new UI this past weekend, the back/forward page navigation shortcuts have s...

  • Regular
  • Plan Premium Country United States Device iMac Retina 5K, 27-inch, 2017 Operating System macOS Big Sur 11.3.1 Spotify Client Version 1.1.58.820.g2ae50076-a   Ever since I updated to t...
  • Katerina
  • Spotify Legend
  • 2725 Views
  • 2 replies
  • 0 likes
  • macOS desktop
    navigation issues
    shortcuts
  • 2725 Views
  • 2 replies
  • 0 likes

Give a way for users to roll back versions

I don't like the inefficiency, look or feel of the current version 1.1.58.820.g2ae50076-a Why can't we have things in lists, why is everything in album cover form hidden behind the inefficiency of more clicks? The mobile app is really annoyingly diff...

  • Newbie
  • I don't like the inefficiency, look or feel of the current version 1.1.58.820.g2ae50076-a   Why can't we have things in lists, why is everything in album cover form hidden behind the inef...
  • Billy-J
  • Spotify Star
  • 744 Views
  • 1 replies
  • 2 likes
  • 744 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Songs keeping pausing

Plan Premium DuoCountry Australia DeviceMacbook Air Early 2015Operating SystemMacOS Mojave My Question or IssueWhen I play a song its works fine but when the next song comes on it always stops after 6 seconds of playing.

  • Casual Listener
  • Plan Premium Duo Country Australia   Device Macbook Air Early 2015 Operating System MacOS Mojave   My Question or Issue When I play a song its works fine but when the next song com...
  • Ver
  • Spotify Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop Search Bar Missing

PlanPremiumCountryUK DeviceMacbook Pro late 2016Operating SystemMacOS Catalina My Question or IssueWith the latest update to the Mac desktop client, the search bar was moved from being constantly present at the top to a pinned position in the scroll ...

  • Newbie
  • Plan Premium Country UK    Device Macbook Pro late 2016 Operating System MacOS Catalina   My Question or Issue With the latest update to the Mac desktop client, the search b...
  • CarlosE
  • Moderator
  • 1046 Views
  • 4 replies
  • 0 likes
  • no idea what the difference is between label and tag
    Spotify Features
    Troubleshooting
  • 1046 Views
  • 4 replies
  • 0 likes