Poor sound quality when on phone call

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Poor sound quality when on phone call

LIZZAI
Newbie

 

Whenever I'm on a phone call on Discord,  the sound quality drops significantly. I have the high quality streaming option switched on, so the call must be interfering with spotify somehow. I have a Macbook and premium account.

4 Replies

Re: Poor sound quality when on phone call

PigeonXtreme
Composer

Hey there,

 

I can't say for sure, but my guess is it would be an internet issue, not a Spotify issue. Streaming both the phone call and the music might be to much for your download speed to handle.

 

If that is the issue, I wonder if it would help if you started your phone call, and then started streaming music? Maybe the most recent app opened would experience the least amount of lag or latency. 

 

Let me know what you find out!

Re: Poor sound quality when on phone call

TempiLovingIt
Newbie

I went offline and still had the same problem, definitely a not an internet issue.

Re: Poor sound quality when on phone call

Yeticrossing
Casual Listener

Are you using headphones and/or a headset? I'm pretty sure this is Mac OS or Discord switching that to call mode, which activates the microphone and results in reduced audio quality. The next time this happens, go in to System Preferences -> Sound -> Input, and make sure the input device is set to Internal Microphone (or something similarly named, it should have Type Built-in).

Re: Poor sound quality when on phone call

AeroZ
Composer

Yeticrossing is right. If you have a call the headset switches to another profile. This link is about Windows but the headset works the same way in macOS: https://www.howtogeek.com/354321/why-bluetooth-headsets-are-terrible-on-windows-pcs/

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