Some song can't playing on my Desktop but playable on my Mobile

[Artrack]

Plan

Premium

Country

 Thailand

Device

(iPhone 7)

Operating System

(iOS 12.1.3 and macOS 10.14.2)

 Spotify on both is updated

My Question or Issue

 Song: No Fun - Golden Features Remix

can't be play on my desktop

but playable on my iPhone

- i am using this two device in the same country, same place

- 2 device is loging in with the same account

- some other song have this issue too

- song is not local. it's spotify.

[Loxer · Accepted solution]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. Could you also try to update to macOS 10.14.3 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[Artrack]

i think this is BUG

because it's heppend everytime cause by these step

1) Save song to library (+) using my phone

2) When open spotify on my mac, song isn't in library and can't find anywhere else even search or playlist that have this song

and this heppend everytime

where i can report this BUG?

[Peter]

Hey @Artrack.

Thanks for getting back to us with that info.

We tried those steps on our end, and everything is working as expected.

Since this is working on your mobile but not on your desktop, we believe there might be something up with your desktop. 

Can you confirm for us that you've updated your macOS to the lastest version?

Let us know - we'll be looking out for your reply in case you need any further help.

[Artrack]

i can confirm that i have update the latest version of macOS and Spotify

and as you tell

i doning those step and first time it's working fine

but second time it's not and...

now the problem is there's no song at all in my saved songs after i've delete spotify app and install again on both windows and macOS but in my phone song still there

what is happening ???

and let me remind the songs is not local

edit: problem sovled i've reset my pc and everything work fine now

[Lorenzo2000]

Spotify non mi riproduce alcune canzoni sul osx mojave mentre sul cellulare si

[Peter]

Hey @Artrack.

Glad to hear that it's all working fine for you now 🙂

@Lorenzo2000 - thanks for reaching out to us about this. We hope you don't mind us replying in English.

Would you mind searching in the Community to see if there isn’t already an existing thread which addresses your issue?

If not, then feel free to create a new one in the help boards by going here and selecting the board which is most relevant to your issue.

That way, other users in the Community who are experiencing the same issue as you can find the thread more easily and help you out if they find a solution to it.

Thanks!