Songs don't play on my Mac

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Songs don't play on my Mac

xmelanielx
Casual Listener

My Spotify on my Macbook Pro will NOT play any songs!! Whether its from my playlist or a song/album i've tried to look up!!  (Photos below) my songs on my playlist also dont show up even though i have them on my phone!! Please help!!
Screen Shot 2019-09-09 at 11.47.43 PM.pngScreen Shot 2019-09-09 at 11.48.04 PM.pngScreen Shot 2019-09-09 at 11.48.19 PM.png

What steps I've tried already:

  1. Click Spotify in the menu bar then Quit Spotify.
  2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
  3. Open Caches and delete the com.spotify.Client folder.
  4. Click the back arrow.
  5. Open Application Support and delete the Spotify folder.
  6. Download and install Spotify!

ABOVE DID NOT WORK FOR ME

I've also tried restarting my macbook many times, and redownload spotify

ive tried using my boyfriends account, still would not play. 

I've tried adjusting all the settings to general, still would not play

 

Your device and operating system: Macbook Pro (2018) Mojave Version 10.14.6

Type of Spotify account you have: Premium 

The app version of Spotify you’re using: 1.1.14.475.g566c8beb

 

 

3 Replies

Re: Songs don't play on my Mac

Rock Star 16
Rock Star 16

Hi there!

Could you try using Sign Out Everywhere and Remove Offline devices options from your Spotify account?

 

If that didn't help could you follow this Spotify Answer?

 

Then try to reinstall again. Just follow these steps.

 

Hope it helps :)

LoxerRock Star 16
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Note: I'm not a Spotify employee.

Re: Songs don't play on my Mac

xmelanielx
Casual Listener

Unfortunately I'm still having the same problem, even if i follow everything step by step :( 

Re: Songs don't play on my Mac

Rock Star 16
Rock Star 16

Hey @xmelanielx,

 

Could you give that a try on another user account in your Mac?

 

Also, does this happen if you try from the web player?

 

Keep me posted :)

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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