Spotify desktop app is completely blank (I see nothing) so I can't close my MacBook

[Lentturttle2042]

Plan

Premium

Country

Canada

Device

Macbook Pro, M1 , 2020 

Operating System

mac OS Sonoma 14.1.1

My Question or Issue

My Spotify desktop app is opened apparently but I can't see it (it's completely transparent) , I can't neither close the application, also I can't close my Mac because the app is weirdly not closing.

[Yordan]

Hi @Lentturttle2042!

I'd recommend force-quitting the app (you'll find a detailed guide on how to do that here) and resetting your preferences by deleting the prefs file located in the Spotify installation folder:

1. Open Finder on your Mac and click Go > Library (if you don't have hidden folders enabled, press the option key first and it should appear).
2. Go to Application Support > Spotify.
3. There you'll find a file called prefs, which holds info about the currently logged in account. Simply delete it.
4. While in the Spotify folder, you'll also find a Users folder. Open it and delete its contents as well.
5. Restart the Spotify app.

Note that you'll be logged out and your settings will be reset, so you'll have to adjust them again. If you had music downloaded for offline listening, you'll have to re-download it as well. Your library, however, will not be affected, so no worries there.

Hope this helps. Let us know how it goes.

Cheers!