Spotify for Mac - can't log in

[woodandrew90]

So I just downloaded the app for Mac OSX.

Can't log in.  Keep getting error message that mail address or password is wrong.

Tried resetting my Spotify password and doing a fresh install - no success.

Does anyone have a solution or suggestions?

[Soundofus]

Hello there and welcome to the community 🙂

Sorry to hear that.

The only thing I can suggest you is to contact support so they can check the problem.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.