Why is my Spotify webplayer just a black screen as soon as I log in?

[Jaystorm]

My webplayer has always worked fine but a few weeks ago, I stopped being able to use it on Safari because as soon as I clicked on the link, it would take me to the webplayer page but it would be black. A few days ago, I got Google Chrome and I've playing the webplayer on that. Yesterday, as I was listening, it stopped playing the song and seemed to be buffering. I reloaded the page and ever since have not been able to play music again because I can't access the webplayer. I assumed the webplayer wasn't working on Safari because my safari browser isn't updated. The Chrome IS updated and it's still not working. On Chrome, the webplayer looks normal until I log in and then it goes black.

[Joan]

Hi @Jaystorm,

Thanks for reaching out. Does it happen on one device only or on others too? If you haven't tried on other devices, please do so. Also consider testing if it works normally in an incognito window and if it does, consider clearing your browser's cache and cookies.

Let us know how it goes.

[Jaystorm]

Previously, it was not working in either normal or incognito windows (on Safari or Chrome). But as of yesterday night, it's working on both incognito and normal windows on Chrome. It still doesn't work on Safari but I'm fine with that as long as it continues working on Chrome. Thanks for reaching out though! 

[ghunki]

Even for me, the screen stays black on Safari browser on Mac. I've tried opening in private/incognito window but does not work in it too. My Spotify player opens on Firefox and Chrome on same Mac, but I always use Safari and want to open on it

[Yordan]

Hey @ghunki,

Could you check if there are any browser updates available? It's also worth temporarily disabling all extensions you have installed to see if that does the trick.

Something else you can try is resetting Safari's settings to the default - just make sure you back them up first.

Cheers!