"No internet connection detected" on desktop app (Error code: accesspoint: 31)

[Hhhf]

Plan

Premium

Country

Sweden

Device

Macbook Air, M2, 2022

Operating System

Seqouia 15.4.1

My Question or Issue

I had issued with my desktop app not being able to play podcasts - just musics.

I did a complete wipe of cache, still did not work.

Did a complete uninstall and then reinstalled from spotify.com - now I get this error message and I can't log in. Everything works fine in browser and on my iPhone. 

Error message:
"No internet connection detected"  (Error code: accesspoint: 31)

[MihailY]

Hey @Hhhf,

Thanks for reaching out and kudos for the troubleshooting you've done so far.

As a next step, can you please try the following:

• Check your firewall and make sure Spotify is whitelisted.
• Remove all Spotify entries from your hosts file.
• Uninstall any ad-blocker apps.
• If possible, try connecting your laptop to the internet via a mobile hotspot. Should the app work through it, consult with your router's manufacturer.
• If you're on a non-personal device or network (student laptop, student network, corporate laptop, corporate network) get in touch with the administrator for more help.

Let us know how it goes!