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Desktop (Mac)

Discuss Spotify for Mac

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Forum Posts

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

biyju2f63t16mhmzjal

Casual Listener

27567 Views

55 replies

9 likes

  • 27567 Views
  • 55 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

13882 Views

3 replies

0 likes

  • 13882 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

149038 Views

12 replies

25 likes

  • 149038 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

135269 Views

47 replies

20 likes

  • 135269 Views
  • 47 replies
  • 20 likes

Superuser Contribution How to connect Spotify APP on Mac to hearing aids (Tru Hearing)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MihailY

Moderator

1261 Views

1 replies

0 likes

  • 1261 Views
  • 1 replies
  • 0 likes

wifi

PlanPremiumCountry Device Macbook Pro 2020 My Question or IssueI am connected to wifi but my Spotify app won't switch off offline mode. Is this a bug or an easy fix?

Visitor

Plan Premium Country   Device  Macbook Pro 2020       My Question or Issue I am connected to wifi but my Spotify app won't switch off offline mode. Is this a bug or...

Billy-J

Spotify Star

1677 Views

1 replies

0 likes

  • 1677 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video of podcast is not playing

When listening to a podcast, the video is not playing and is showing transparant. When the podcast is paused, there is a still of the video showing but it disappears as soon as the podcast is playing again.

Music Fan

When listening to a podcast, the video is not playing and is showing transparant. When the podcast is paused, there is a still of the video showing but it disappears as soon as the podcast is playing...

Thatoneguyofficial

Visitor

6778 Views

20 replies

0 likes

  • 6778 Views
  • 20 replies
  • 0 likes

Superuser Contribution Spotify appears offline while connected to wifi on MacOS Monterey with M1 Pro chip

Hi. I am running spotify on a MacBook Pro 14" (M1PRO CPU) on Mac OS Monterey. App version: Spotify for MacOS (AppleSilicon) 1.1.81.604.gccacfc8c The issue is that while being connected to wifi, the songs are being displayed inactive (gray), like I wa...

Casual Listener

Hi.    I am running spotify on a MacBook Pro 14" (M1PRO CPU) on Mac OS Monterey. App version: Spotify for MacOS (AppleSilicon) 1.1.81.604.gccacfc8c   The issue is that while b...

Maria

Moderator

5424 Views

4 replies

2 likes

Desktop
M1 PRO
Mac
Monterey
  • 5424 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Spotify App Extremely slow and unresponsive on M1 Mac

PlanPremiumCountryGermany DeviceMacBook Air M1 2020Operating SystemMacOS 14.1.1 (Problem started already on Ventura / before Update to Sonoma) My Question or IssueSince approximately one week the Spotify App on my M1 Mac is extremely unresponsive and...

Casual Listener

Plan Premium Country Germany   Device MacBook Air M1 2020 Operating System MacOS 14.1.1 (Problem started already on Ventura / before Update to Sonoma)   My Question or Issue Sinc...

Demrayhalen

Regular

6910 Views

20 replies

3 likes

apple
m1
performance
  • 6910 Views
  • 20 replies
  • 3 likes

why is Release Radar full of repetition and overlap every week - without fail?

this has been going on for all this year. release radar keeps repeating artists/new albums each week. why?!i follow hundreds of artists and yet it gives me no variety - only repetition. incredibly frustrating, especially considering they removed the ...

Roadie

this has been going on for all this year. release radar keeps repeating artists/new albums each week. why?! i follow hundreds of artists and yet it gives me no variety - only repetition. incredibl...

Malos318

Music Fan

1532 Views

1 replies

3 likes

  • 1532 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Ivelina

Moderator

135269 Views

47 replies

20 likes

  • 135269 Views
  • 47 replies
  • 20 likes

Superuser Contribution Won't play more than two songs

PlanPremium CountryUSA DeviceM4 Macbook Pro Operating SystemMacos My Question or IssueI hit play on a playlist. The first song plays, when it's done, the second song plays, but the now playing still shows the first song with the progress bar at 100%....

Casual Listener

Plan Premium   Country USA   Device M4 Macbook Pro   Operating System Macos   My Question or Issue I hit play on a playlist. The first song plays, when it's done, the...

Eni

Moderator

1968 Views

2 replies

0 likes

  • 1968 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pages not loading "Something went wrong"

DeviceM4 MacBook AirOperating SystemmacOS 15.3.2 My Question or IssueNew install of Spotify desktop app. None of my pages are loading (Home, playlists ...) Can get to Spotify on my phone, and when playing can see what is playing and control on my com...

Regular

Device M4 MacBook Air Operating System macOS 15.3.2   My Question or Issue New install of Spotify desktop app. None of my pages are loading (Home, playlists ...) Can get to Spotify on my p...

OscarDC

Moderator

2655 Views

12 replies

0 likes

  • 2655 Views
  • 12 replies
  • 0 likes

Superuser Contribution Songs immediately pause whenever I hit play

PlanPremiumCountryUSDeviceMacbook ProOperating SystemVentura My Question or IssueRecently after playing a few songs, one song will just immediately pause upon playing, and trying to make it play again makes it pause after half a second. All following...

Regular

Plan Premium Country US Device Macbook Pro Operating System Ventura   My Question or Issue Recently after playing a few songs, one song will just immediately pause upon playing, and tr...

myth1c

Regular

11396 Views

41 replies

9 likes

  • 11396 Views
  • 41 replies
  • 9 likes

Is is possible for AppleScript to get the currently playing song from the Spotify app?

I would love to make applescript that can fetch the current song from the Mac Spotify app and run a google search in my browser for "[song name] lyrics". Is it actually possible to access the currently playing song via an Applescript command? I know ...

Music Fan

I would love to make applescript that can fetch the current song from the Mac Spotify app and run a google search in my browser for "[song name] lyrics". Is it actually possible to access the current...

aviwad2

Regular

10074 Views

6 replies

0 likes

  • 10074 Views
  • 6 replies
  • 0 likes

Superuser Contribution Add To Playlist Blinking and Can't Select

PlanPremiumCountryUSADeviceMacbook Pro 2020 IntelOperating SystemiOS 14.3.1 My Issue The issue is when I click on the three dots of a song and then select "Add To Playlist" it shows two menus blinking back and forth and I can't select the playlist I ...

Newbie

Plan Premium Country USA Device Macbook Pro 2020 Intel Operating System iOS 14.3.1   My Issue   The issue is when I click on the three dots of a song and then select "Add To Play...

the_epitome

Regular

11317 Views

22 replies

5 likes

  • 11317 Views
  • 22 replies
  • 5 likes

Superuser Contribution Spotify not letting me skip ads on laptop

Spotify isn't letting me skip ads on my laptop, even thought I can skip them just fine when I'm listening to Spotify on my phone. This has been an issue for 2 weeks now.PlanFreeCountryAustralia DeviceMacbook Pro 2020Operating SystemmacOS Big Sur 11.5

Regular

Spotify isn't letting me skip ads on my laptop, even thought I can skip them just fine when I'm listening to Spotify on my phone. This has been an issue for 2 weeks now. Plan Free Country Austral...

bejunior

Casual Listener

11552 Views

21 replies

2 likes

  • 11552 Views
  • 21 replies
  • 2 likes

Can't connect to Apple TV from Spotify apps

I can't connect and play music through Spotify Connect to my Apple TV that I've just set up.I can send audio from MacOS to Apple TV over Airplay with no issue, but I'd like the TV to play, so I can have other sounds play on my devices while listening...

Roadie

I can't connect and play music through Spotify Connect to my Apple TV that I've just set up. I can send audio from MacOS to Apple TV over Airplay with no issue, but I'd like the TV to play, so I c...

ssssaaaa

Roadie

3632 Views

5 replies

2 likes

  • 3632 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Change default speaker on Mac Desktop app

PlanPremiumCountry DeviceiMacOperating SystemMacOS Catalina My Question or IssueUsing the MacOS desktop app of Spotify, is it possible to set the default speaker to Sonos? Today, the Spotify desktop app always launches with the internal speakers of t...

Newbie

Plan Premium Country   Device iMac Operating System MacOS Catalina   My Question or Issue Using the MacOS desktop app of Spotify, is it possible to set the default speaker to Sono...

scubafly

Newbie

2419 Views

2 replies

1 likes

  • 2419 Views
  • 2 replies
  • 1 likes

Superuser Contribution Re: Spotify painfully slow to start up

Please add me to the list for minutes in black waiting for Spotify to boot up.MacOS MontereyVersion 12.7.6Processor 1.4 GHz Dual Core Intel core i5Memory 4 GB 1600 MHz DDR3Software completely up to date I have been waiting in black the entire time it...

Visitor

Please add me to the list for minutes in black waiting for Spotify to boot up. MacOS Monterey Version 12.7.6 Processor 1.4 GHz Dual Core Intel core i5 Memory 4 GB 1600 MHz DDR3 Software comple...

Eni

Moderator

1806 Views

1 replies

0 likes

  • 1806 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Firewall Blocking Spotify Error Code auth:16

PlanFree/PremiumCountryUnited StatesDeviceMacBook Pro, Mid 2012Operating SystemmacOS Mojave My Question or IssueAs I've seen many people posting about here, I too seem to have fallen to the "firewall may be blocking Spotify" problem that many others ...

Regular

Plan Free/Premium Country United States Device MacBook Pro, Mid 2012 Operating System macOS Mojave   My Question or Issue As I've seen many people posting about here, I too seem to hav...

marycottonn

Newbie

86735 Views

52 replies

0 likes

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  • 52 replies
  • 0 likes

Superuser Contribution Playlist sorting and shuffle reset randomly

PlanPremium Operating SystemmacOS Sonoma I noticed on several different macOS devices that the sorting of my playlists as well as my shuffle and repeat settings randomly reset.Instead of sorting by artist (which is my preferred sorting), I find my pl...

Regular

  Plan Premium   Operating System macOS Sonoma   I noticed on several different macOS devices that the sorting of my playlists as well as my shuffle and repeat settings randomly...

Yordan

Moderator

1527 Views

10 replies

0 likes

  • 1527 Views
  • 10 replies
  • 0 likes

Cannot increase volume that is very low. All sound settings are already at

All volume settings already at maximum hight but volume is very low. Cannot fine any workable answers on your site

Visitor

All volume settings already at maximum hight but volume is very low. Cannot fine any workable answers on your site 😞

RayyW0

Spotify Star

1778 Views

1 replies

0 likes

  • 1778 Views
  • 1 replies
  • 0 likes

Alphabetical sorting of playlists - after all this years still impossible?

PlanPremiumCountryUk DeviceMacbook ProOperating SystemYosemite Firstly, pleae do not delete this thread as has been done to my first one. I'm a PAYING CUSTOMER and I have a valide question/issue. Thank you. The following post is borne out of frustrat...

Regular

Plan Premium Country Uk   Device Macbook Pro Operating System Yosemite   Firstly, pleae do not delete this thread as has been done to my first one. I'm a PAYING CUSTOMER an...

Not applicable

3967 Views

7 replies

28 likes

  • 3967 Views
  • 7 replies
  • 28 likes