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Desktop (Mac)

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2690 Views
  • 1 replies
  • 0 likes
  • 2690 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5138 Views
  • 1 replies
  • 0 likes
  • 5138 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3688 Views
  • 1 replies
  • 3 likes
  • 3688 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39666 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39666 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165508 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165508 Views
  • 0 replies
  • 35 likes

Superuser Contribution Can't sign in to Spotify. Error Code: 22. Version 1.0.89.313.g34a58dea

Running on OS X Mavericks. I went to go do something and I came back to my computer and my spotify was logged out and I can't seem to log back in. Is there any sort of backend update that happened recently that would cause this? I would switch to the...

  • Regular
  • Running on OS X Mavericks. I went to go do something and I came back to my computer and my spotify was logged out and I can't seem to log back in. Is there any sort of backend update that happened re...
  • jmeisner88
  • Visitor
  • 50647 Views
  • 153 replies
  • 17 likes
  • 50647 Views
  • 153 replies
  • 17 likes

Radio repeats songs too often and ignores thumbs down

I'm a premium subscriber and have been listening for a couple of months. For the most part the service is very good, however, I have a couple of issues that will make me look elsewhere if I can't find a solution. I use the Radio function almost exclu...

  • Newbie
  • I'm a premium subscriber and have been listening for a couple of months.  For the most part the service is very good, however, I have a couple of issues that will make me look elsewhere if I can...
  • DanaMatthew
  • Visitor
  • 3435 Views
  • 10 replies
  • 15 likes
  • Mac
  • 3435 Views
  • 10 replies
  • 15 likes

Superuser Contribution Importing Local File: Podcast with PLAYBACK SPEED

How can I import podcasts that I have as .mp3 files into spotify's Local Files area?I would like the option to change playback speed as well as the buttons to change from next/previous song to +/- 15s while listening to the podcasts on my iPhone. Add...

  • Newbie
  • How can I import podcasts that I have as .mp3 files into spotify's Local Files area? I would like the option to change playback speed as well as the buttons to change from next/previous song to +/- ...
  • GreenDaycare
  • Visitor
  • 2134 Views
  • 3 replies
  • 3 likes
  • import
    iphone
    Local files for Spotify Mobile
    Playback Error
    playback speed
    podcast
  • 2134 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Spotify Links "open.spotify" don't open in Desktop App OSX/Mac anymore

Premium AccountUSAMac OS Mojave Seems like Spotify keeps pushing this issue aside because not enough people are complaining about it. I've actually seen a good amount of posts on the community boards about it but none of them seem to have gained trac...

  • Regular
  • Premium Account USA Mac OS Mojave    Seems like Spotify keeps pushing this issue aside because not enough people are complaining about it. I've actually seen a good amount of posts on t...
  • seekay243
  • Newbie
  • 61928 Views
  • 63 replies
  • 44 likes
  • Desktop
    desktop app
    macOS
    open.spotify
    sharing
    spotify links
  • 61928 Views
  • 63 replies
  • 44 likes

Solved!! "Something went wrong " Error on Mac version

PlanPremium Student versionCountry: Germany, currently in Iran DeviceMacBook Pro 2019Operating System(iOS 12.3.1) Hi,I've been facing this Error while using Spotify on the Mac platform, but on iPhone, everything is working correctly.I reinstalled com...

  • Casual Listener
  •   Plan Premium Student version Country: Germany, currently in Iran    Device MacBook Pro 2019 Operating System (iOS 12.3.1)   Hi, I've been facing this Error while usin...
  • gwenlynix
  • Newbie
  • 1131 Views
  • 8 replies
  • 0 likes
  • 1131 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Since the latest ios update i can't control spotify on my mac anymore

PlanPremium FamilyCountry DeviceMacbook Pro m1Pro 2021Iphone 15 pro Max My Question or IssueHi, suddenly when i am playing music on mac my spotify on ios doesn't switch to "remote control mode". I actually can play different music on spotify on my ip...

  • Casual Listener
  • Plan Premium Family Country   Device Macbook Pro m1Pro 2021 Iphone 15 pro Max     My Question or Issue Hi, suddenly when i am playing music on mac my spotify on ios doesn't s...
  • Vasil
  • Moderator
  • 655 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
    Mac
  • 655 Views
  • 1 replies
  • 0 likes

Solved!! How do I get (back) to the track that is currently playing?

My Question or IssueSome time ago I only had to click on the album cover at the bottom left - and the song in the playlist where I started it was displayed in the middle. Now the additional album information opens. How do I “find” my current track ag...

  • Casual Listener
  • My Question or Issue Some time ago I only had to click on the album cover at the bottom left - and the song in the playlist where I started it was displayed in the middle. Now the additional album i...
  • MrRobot
  • Newbie
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist auto-naming changed – again?

Like many people I'd like to organize my library with album playlists. The auto-naming of an album saved as a playlists in the format «Artist – Album» was very convenient even though it has to be done on the Mac desktop client, since it wasn't workin...

  • Casual Listener
  • Like many people I'd like to organize my library with album playlists. The auto-naming of an album saved as a playlists in the format «Artist – Album» was very convenient even though it has to be don...
  • secretsubtunes
  • Casual Listener
  • 995 Views
  • 2 replies
  • 1 likes
  • Playlist naming
    Playlists
    Playlists Android App
  • 995 Views
  • 2 replies
  • 1 likes

Superuser Contribution Block an Artist on Mac?

PlanPremiumCountryCanadaDeviceMacbook Air 2015Operating SystemiOS 12.7.1 My Question or IssueIs it possible to block an artist on Spotify on the desktop app? All I've found is that you can block artists on a phone app, but I use my premium account th...

  • Visitor
  • Plan Premium Country Canada Device Macbook Air 2015 Operating System iOS 12.7.1   My Question or Issue Is it possible to block an artist on Spotify on the desktop app? All I've found i...
  • dancingtrout
  • Casual Listener
  • 328 Views
  • 2 replies
  • 3 likes
  • 328 Views
  • 2 replies
  • 3 likes

Solved!! Why is the app querying DNS for xpui?

I have a Family Premium plan in the USA. I'm running the Spotify app version 1.1.63.568.gda8cb5ac-a on a MacBook Pro (13-inch, 2017) running macOS Big Sur 11.4. The gateway is a Ubiquiti ER-6P running v2.0.9-hotfix.2 with dnsmasq v2.85. The gateway u...

  • Casual Listener
  • I have a Family Premium plan in the USA. I'm running the Spotify app version  1.1.63.568.gda8cb5ac-a on a MacBook Pro (13-inch, 2017) running macOS Big Sur 11.4. The gateway is a Ubiquiti ER-6P...
  • Qarma
  • Casual Listener
  • 16879 Views
  • 8 replies
  • 0 likes
  • 16879 Views
  • 8 replies
  • 0 likes

Superuser Contribution album & playlist covers way too small, bug thats been going on for ~4mo now

PlanPremium IndividualCountryUSDeviceMacBook Pro 14" (early 2023, apple silicon m2 pro chip [16gigs of ram, 1tb storage])Operating SystemmacOS 14.4.1 (23E224)Spotify for macOS (Apple Silicon)1.2.35.663.gb699649eMy Question or Issuehi all. ive reporte...

  • Regular
  • Plan Premium Individual Country US Device MacBook Pro 14" (early 2023, apple silicon m2 pro chip [16gigs of ram, 1tb storage]) Operating System macOS 14.4.1 (23E224) Spotify for macOS (Apple ...
  • ComfortableMilk4454
  • Regular
  • 365 Views
  • 6 replies
  • 0 likes
  • 365 Views
  • 6 replies
  • 0 likes

Superuser Contribution Synced local files not available in playlist across devices

PlanPremiumCountrySwitzerlandDeviceMacBook Pro 2021Operating SystemMacOS 14.2.1 (23C71) My Question or IssueHi, I'm having some problems with syncing between mac and iphone. I have some songs stored as local files on my mac, and I created a playlist ...

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  • Casual Listener
  • Plan Premium Country Switzerland Device MacBook Pro 2021 Operating System MacOS 14.2.1 (23C71)   My Question or Issue Hi, I'm having some problems with syncing between mac and iph...
  • lololol12321
  • Casual Listener
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Spotify volume is suddenly really quiet

PlanPremiumCountry AustriaDeviceMacbook ProOperating SystemiOS 10 My Question or Issue I have had Spotify on my Mac for months but suddenly the volume is really really quiet although the volume is completely turned on. The volume on my Mac does work ...

  • Newbie
  • Plan Premium Country  Austria Device Macbook Pro Operating System iOS 10   My Question or Issue  I have had Spotify on my Mac for months but suddenly the volume is really rea...
  • Zychuu
  • Visitor
  • 15844 Views
  • 4 replies
  • 0 likes
  • 15844 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts keep glitching and pausing/playing

Hello! Issue explained: 1) Podcasts are randomly pausing and staying paused in the middle of podcasts - happens irregularly and effects the experience.2) Applicable to any podcast I play.3) Happens irrespective if the video is on or off.4) Applicable...

  • Newbie
  •   Hello!   Issue explained:  1) Podcasts are randomly pausing and staying paused in the middle of podcasts - happens irregularly and effects the experience. 2) Applicable to any p...
  • whoshero88
  • Visitor
  • 2639 Views
  • 11 replies
  • 0 likes
  • browser
    bug
    Desktop
    Podcast issue
  • 2639 Views
  • 11 replies
  • 0 likes

Superuser Contribution Error "Network Connection Failed While Playing Content" but I'm online, music won't play

Over the last few days, I've noticed an increasing issue where the music stops playing mid song and I have a lot of trouble getting any music to start again. Eventually I've succeeded to get something to play again until now.Now I can't get any music...

Screenshot 2024-07-11 at 1.34.58 PM.png
  • Regular
  • Over the last few days, I've noticed an increasing issue where the music stops playing mid song and I have a lot of trouble getting any music to start again.  Eventually I've succeeded to get so...
  • MihailY
  • Moderator
  • 647 Views
  • 3 replies
  • 0 likes
  • 647 Views
  • 3 replies
  • 0 likes

Superuser Contribution Intermittent bug when trying to remove multiple songs at once

PlanPremiumCountrySwedenDeviceMacbook Pro with Apple M2 ProOperating SystemmacOS Sonoma 14.5 (23F79)Spotify versionSpotify for macOS (Apple Silicon) 1.2.42.290.g242057a2 My Question or Issue There is a bug when trying to first select multiple songs a...

  • Newbie
  • Plan Premium Country Sweden Device Macbook Pro with Apple M2 Pro Operating System macOS Sonoma 14.5 (23F79) Spotify version Spotify for macOS (Apple Silicon) 1.2.42.290.g2...
  • Joan
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Installation/Login issues: "firewall may be blocking spotify"/ "downloaded disk spotify image"

PlanPremiumCountry USA DeviceMac ProOperating SystemHigh Sierra (10.13.6) My Question or IssueWhen attempting to log into a new device, Spotify initially refused to recognize my login information through my usual method (Facebook). I reset my passwor...

  • Regular
  •   Plan Premium Country USA   Device Mac Pro Operating System High Sierra (10.13.6)   My Question or Issue When attempting to log into a new device, Spotify initially refus...
  • AAnugrah281
  • Newbie
  • 1171 Views
  • 4 replies
  • 0 likes
  • firewall
    installer error
    Login Errors
  • 1171 Views
  • 4 replies
  • 0 likes

Superuser Contribution No Miniplayer button

PlanPremiumCountrySwedenDeviceMacBook Air 2012Operating SystemMacOS 10.15.7 (Catalina) My Question or IssueI used to have a Miniplayer button, but it disappeared unexpectedly. I am unsure if this is an issue only affecting me or others, which is why ...

  • Music Fan
  • Plan Premium Country Sweden Device MacBook Air 2012 Operating System MacOS 10.15.7 (Catalina)   My Question or Issue I used to have a Miniplayer button, but it disappeared unexpectedly...
  • banankakan
  • Music Fan
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium user can't log in because of error 409

Hi, I'm trying to login to my desktop app (on Macbook) and it says I can't login because "App is restricted to premium users only. Error 409." I am on a family premium account that works fine on my phone. How can I get Spotify back on my computer?

  • Visitor
  • Hi, I'm trying to login to my desktop app (on Macbook) and it says I can't login because "App is restricted to premium users only. Error 409." I am on a family premium account that works fine on my p...
  • AlejaR
  • Moderator
  • 14922 Views
  • 22 replies
  • 1 likes
  • 14922 Views
  • 22 replies
  • 1 likes