Miniplayer Bug

[vanroses]

Plan

Premium

Country

Brazil

Device

iMac

Operating System

Tahoe 26.3

My Question or Issue
Hi! I'm a Premium Duo subscriber, but the miniplayer has stopped working. It keeps asking me to upgrade, even though I already have an active plan. Also, when I click to 'View Plans,' I get an error screen. I updated the app today, and the problem started right after that. Can you help me fix this? 

[waterbottlelover]

Plan

Premium (Family plan)

Country

United Kingdom

Device

Lenovo Yoga 7 2-in-1 

Operating System

Windows 11 Home 24H2

My Question or Issue

In the past when I have shrunk the size of the pop-out player, it has let me do so, however over the last couple of days I have had the message 'You have discovered a premium feature'

When I hit "not now", it resizes the minplayer,

It doesn't let me load the "explore premium" option.

All other premium features are working normally.

I have done a clean re-install of the app, re-logged into my account and done a full restart of my laptop, but this problem persists.

[vanroses]

I'm having the exact same issue.I just updated the app today and now the miniplayer is gone. I'm a Premium Duo subscriber, but it behaves like I'm a free user. Even the 'View Plans' screen is broken for me. It's definitely a bug. So frustrating.

Plan

Premium

Country

Brazil

Device

iMac

Operating System

Tahoe 26.3

My Question or Issue
Hi! I'm a Premium Duo subscriber, but the miniplayer has stopped working. It keeps asking me to upgrade, even though I already have an active plan. Also, when I click to 'View Plans,' I get an error screen. I updated the app today, and the problem started right after that. Can you help me fix this? 

https://community.spotify.com/t5/Desktop-Mac/Miniplayer-Bug/td-p/7351492 

[koorte]

It's the same for me as well.

...

Logging out and then logging back solved it for me.

[Joan · Accepted solution]

Hi folks,

Thanks for all the replies.

We can see there's an influx of reports about this, but we've so far been unable to reproduce this ourselves. To narrow things down, please make sure to try the following steps if you haven't already:

• Logging out and back in.
• Restarting the app.
• Making sure you're using the correct account. Use these steps for reference if necessary.
• Perform a clean reinstall of the app.

If the issue persists, please send us the following info.

• The exact makes, models and OS versions of all your affected devices
• The exact Spotify Versions you use.
• When did this start happening? Did it coincide with any update or anything
• If possible, test on a different device to see if the same happens across both.

Let us know how it goes.

[vanroses]

Fixed it. I just had to fully close and restart the app. The bug happened right after the update, might be a temporary bug in the latest version.

[Eni]

Hey @vanroses, 

Thanks for getting back to us and letting us know. 

Great news! Give us a shout if it starts misbehaving again, we'll be happy to help. 

Cheers!