Cannot open desktop player

[enabowyer]

Plan

Premium

Country

UK

Device

Macbook Air 13"

Operating System

macOS 15.4.1

My Question or Issue

My Spotify player always opens at login, never had any issues and now I cannot get it to open. Every time I click on the icon, it just tries to open and then closes straight away. I tried restarting my computer and reinstalling the app and this hasn't changed anything. I still cannot open it.

[Eni · Accepted solution]

Hey there @enabowyer, 

Thanks for getting in touch about this and welcome to the Community! 

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

If the issue persists, we suggest that you check the firewall and make sure Spotify is set as an exception. Also, disable any antivirus or ad-blocking software, and turn off any VPNs if in use.

Lastly, could you check if the web player is working as expected? 

We'll be waiting for your reply.

[enabowyer]

Hi Eni, 

I followed the steps of the clean reinstall and it is now up and running again! 

Thank you very much 🙂