Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3422 Views
  • 1 replies
  • 0 likes
  • 3422 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5702 Views
  • 1 replies
  • 0 likes
  • 5702 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3898 Views
  • 1 replies
  • 3 likes
  • 3898 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 40287 Views
  • 19 replies
  • 1 likes
  • music stops
  • 40287 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165919 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165919 Views
  • 0 replies
  • 35 likes

Solved!! Why is the app querying DNS for xpui?

I have a Family Premium plan in the USA. I'm running the Spotify app version 1.1.63.568.gda8cb5ac-a on a MacBook Pro (13-inch, 2017) running macOS Big Sur 11.4. The gateway is a Ubiquiti ER-6P running v2.0.9-hotfix.2 with dnsmasq v2.85. The gateway u...

  • Casual Listener
  • I have a Family Premium plan in the USA. I'm running the Spotify app version  1.1.63.568.gda8cb5ac-a on a MacBook Pro (13-inch, 2017) running macOS Big Sur 11.4. The gateway is a Ubiquiti ER-6P...
  • Qarma
  • Casual Listener
  • 17811 Views
  • 8 replies
  • 0 likes
  • 17811 Views
  • 8 replies
  • 0 likes

Superuser Contribution album & playlist covers way too small, bug thats been going on for ~4mo now

PlanPremium IndividualCountryUSDeviceMacBook Pro 14" (early 2023, apple silicon m2 pro chip [16gigs of ram, 1tb storage])Operating SystemmacOS 14.4.1 (23E224)Spotify for macOS (Apple Silicon)1.2.35.663.gb699649eMy Question or Issuehi all. ive reporte...

  • Regular
  • Plan Premium Individual Country US Device MacBook Pro 14" (early 2023, apple silicon m2 pro chip [16gigs of ram, 1tb storage]) Operating System macOS 14.4.1 (23E224) Spotify for macOS (Apple ...
  • ComfortableMilk4454
  • Regular
  • 399 Views
  • 6 replies
  • 0 likes
  • 399 Views
  • 6 replies
  • 0 likes

Superuser Contribution Synced local files not available in playlist across devices

PlanPremiumCountrySwitzerlandDeviceMacBook Pro 2021Operating SystemMacOS 14.2.1 (23C71) My Question or IssueHi, I'm having some problems with syncing between mac and iphone. I have some songs stored as local files on my mac, and I created a playlist ...

lololol12321_0-1722603792835.png lololol12321_2-1722604112320.jpeg
  • Casual Listener
  • Plan Premium Country Switzerland Device MacBook Pro 2021 Operating System MacOS 14.2.1 (23C71)   My Question or Issue Hi, I'm having some problems with syncing between mac and iph...
  • lololol12321
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Spotify volume is suddenly really quiet

PlanPremiumCountry AustriaDeviceMacbook ProOperating SystemiOS 10 My Question or Issue I have had Spotify on my Mac for months but suddenly the volume is really really quiet although the volume is completely turned on. The volume on my Mac does work ...

  • Newbie
  • Plan Premium Country  Austria Device Macbook Pro Operating System iOS 10   My Question or Issue  I have had Spotify on my Mac for months but suddenly the volume is really rea...
  • Zychuu
  • Visitor
  • 16227 Views
  • 4 replies
  • 0 likes
  • 16227 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts keep glitching and pausing/playing

Hello! Issue explained: 1) Podcasts are randomly pausing and staying paused in the middle of podcasts - happens irregularly and effects the experience.2) Applicable to any podcast I play.3) Happens irrespective if the video is on or off.4) Applicable...

  • Newbie
  •   Hello!   Issue explained:  1) Podcasts are randomly pausing and staying paused in the middle of podcasts - happens irregularly and effects the experience. 2) Applicable to any p...
  • whoshero88
  • Visitor
  • 2998 Views
  • 11 replies
  • 0 likes
  • browser
    bug
    Desktop
    Podcast issue
  • 2998 Views
  • 11 replies
  • 0 likes

Superuser Contribution Error "Network Connection Failed While Playing Content" but I'm online, music won't play

Over the last few days, I've noticed an increasing issue where the music stops playing mid song and I have a lot of trouble getting any music to start again. Eventually I've succeeded to get something to play again until now.Now I can't get any music...

Screenshot 2024-07-11 at 1.34.58 PM.png
  • Regular
  • Over the last few days, I've noticed an increasing issue where the music stops playing mid song and I have a lot of trouble getting any music to start again.  Eventually I've succeeded to get so...
  • MihailY
  • Moderator
  • 1038 Views
  • 3 replies
  • 0 likes
  • 1038 Views
  • 3 replies
  • 0 likes

Superuser Contribution Intermittent bug when trying to remove multiple songs at once

PlanPremiumCountrySwedenDeviceMacbook Pro with Apple M2 ProOperating SystemmacOS Sonoma 14.5 (23F79)Spotify versionSpotify for macOS (Apple Silicon) 1.2.42.290.g242057a2 My Question or Issue There is a bug when trying to first select multiple songs a...

  • Newbie
  • Plan Premium Country Sweden Device Macbook Pro with Apple M2 Pro Operating System macOS Sonoma 14.5 (23F79) Spotify version Spotify for macOS (Apple Silicon) 1.2.42.290.g2...
  • Joan
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Installation/Login issues: "firewall may be blocking spotify"/ "downloaded disk spotify image"

PlanPremiumCountry USA DeviceMac ProOperating SystemHigh Sierra (10.13.6) My Question or IssueWhen attempting to log into a new device, Spotify initially refused to recognize my login information through my usual method (Facebook). I reset my passwor...

  • Regular
  •   Plan Premium Country USA   Device Mac Pro Operating System High Sierra (10.13.6)   My Question or Issue When attempting to log into a new device, Spotify initially refus...
  • AAnugrah281
  • Newbie
  • 1354 Views
  • 4 replies
  • 0 likes
  • firewall
    installer error
    Login Errors
  • 1354 Views
  • 4 replies
  • 0 likes

Superuser Contribution No Miniplayer button

PlanPremiumCountrySwedenDeviceMacBook Air 2012Operating SystemMacOS 10.15.7 (Catalina) My Question or IssueI used to have a Miniplayer button, but it disappeared unexpectedly. I am unsure if this is an issue only affecting me or others, which is why ...

  • Music Fan
  • Plan Premium Country Sweden Device MacBook Air 2012 Operating System MacOS 10.15.7 (Catalina)   My Question or Issue I used to have a Miniplayer button, but it disappeared unexpectedly...
  • banankakan
  • Music Fan
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium user can't log in because of error 409

Hi, I'm trying to login to my desktop app (on Macbook) and it says I can't login because "App is restricted to premium users only. Error 409." I am on a family premium account that works fine on my phone. How can I get Spotify back on my computer?

  • Visitor
  • Hi, I'm trying to login to my desktop app (on Macbook) and it says I can't login because "App is restricted to premium users only. Error 409." I am on a family premium account that works fine on my p...
  • AlejaR
  • Moderator
  • 15142 Views
  • 22 replies
  • 1 likes
  • 15142 Views
  • 22 replies
  • 1 likes

Green bubbles on desktop app with helpful tips I don't want or need (Mac user)

longtime userPremiumUSA DeviceMacBook Air M2, 2022Operating SystemSonoma 14.5 My Question or Issue:When I restart my laptop or relaunch Spotify after a period of indeterminate time, the green bubbles tell me what I can do inside the app. It would be ...

  • Casual Listener
  • longtime user Premium USA   Device MacBook Air M2, 2022 Operating System Sonoma 14.5   My Question or Issue: When I restart my laptop or relaunch Spotify after a period of indeter...
  • Luan
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discord Rich Presence Reversed with Spotify Desktop App

PlanPremiumCountryNetherlandsDeviceMacBook Air M2Operating SystemMacOS 13.0.1 Ventura My Question or IssueSpotify's rich presence in Discord only works when the Spotify desktop app is closed. This means when I run discord and stream Spotify music on ...

  • Casual Listener
  • Plan Premium Country Netherlands Device MacBook Air M2 Operating System MacOS 13.0.1 Ventura   My Question or Issue Spotify's rich presence in Discord only works when the Spotify deskt...
  • igoroliveiragg
  • Newbie
  • 2278 Views
  • 8 replies
  • 0 likes
  • 2278 Views
  • 8 replies
  • 0 likes

Superuser Contribution add a second album to the waiting list at the end

Unfortunately I found the interface and navigation in Spotify to be quite annoying and cumbersome often... there does not seem to be organisation featues I would like and some things are missing that I find very basic... Anyway...One thing I would li...

  • Casual Listener
  • Unfortunately I found the interface and navigation in Spotify to be quite annoying and cumbersome often...   there does not seem to be organisation featues I would like and some things are mis...
  • Yordan
  • Moderator
  • 1676 Views
  • 8 replies
  • 2 likes
  • 1676 Views
  • 8 replies
  • 2 likes

Superuser Contribution Cannot Start a Jam on Mac

I am on the latest version of MacOS and the most updated version of Spotify, and for some reason I still cannot see the option to start a jam. PlanPremiumCountryUnited States DeviceMacBook Air M1 2021Operating SystemMacOS Sonoma 14.5

  • Newbie
  • I am on the latest version of MacOS and the most updated version of Spotify, and for some reason I still cannot see the option to start a jam.    Plan Premium Country United States&nbs...
  • 2fatchiksAbgofchips
  • Newbie
  • 673 Views
  • 2 replies
  • 1 likes
  • 673 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't sort search results?

PlanPremiumCountryUSADeviceMacbook Pro late 2016Operating System(OS 11.1) My Question or IssueHmm, seems this was a feature black in 2014 but why on Earth can I NOT sort my search results? Screenshot attached, and no, no green arrows pop-up upon hove...

  • Casual Listener
  • Plan Premium Country USA Device Macbook Pro late 2016 Operating System (OS 11.1)   My Question or Issue Hmm, seems this was a feature black in 2014 but why on Earth can I NOT sort my s...
  • Morriz
  • Casual Listener
  • 1120 Views
  • 5 replies
  • 2 likes
  • 1120 Views
  • 5 replies
  • 2 likes

Does Spotify get kickbacks from Creedence Clearwater Revival

I cant understand spotify's love for Creedence Clearwater Revival. No matter what radio station i pick, or how many times i thumbs down, I constantly get songs by Creedence. Seriously, on Bo Diddley radio, 6 out of the first 12 songs were Creedence e...

  • Newbie
  • I cant understand spotify's love for Creedence Clearwater Revival.  No matter what radio station i pick, or how many times i thumbs down, I constantly get songs by Creedence.  Seriously, on...
  • Phuckcreedance
  • Newbie
  • 449 Views
  • 1 replies
  • 1 likes
  • Mac
  • 449 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle should not repeat individual songs

In a playlist of mine that is more than 6 hours long, shuffle often plays songs twice or three times within 30 minutes. I know there are a few posts about this already, but there isn't a recent one and this problem still exists. It is obviously not d...

  • Casual Listener
  • In a playlist of mine that is more than 6 hours long, shuffle often plays songs twice or three times within 30 minutes.   I know there are a few posts about this already, but there isn't a rec...
  • fulfowi
  • Casual Listener
  • 12581 Views
  • 11 replies
  • 16 likes
  • shuffle
  • 12581 Views
  • 11 replies
  • 16 likes

Superuser Contribution Spotify always plays the same playlist at the same time everyday

PlanPremiumCountryAusDeviceMacbook Pro 2018Operating SystemOS 10.14.3 My Question or IssueEveryday at 9:20am, if my laptop is on it starts playing a specific playlist, I would love to be able to stop it from doing this. I did once have the app wakefy...

  • Casual Listener
  •   Plan Premium Country Aus Device Macbook Pro 2018 Operating System OS 10.14.3   My Question or Issue Everyday at 9:20am, if my laptop is on it starts playing a specific playlist...
  • Yordan
  • Moderator
  • 3776 Views
  • 10 replies
  • 1 likes
  • 3776 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Please stop showing Pop-ups to remind me upgrading to the latest MacOS when I open it

As an old MacOS(Catalina, 10.15.7) user, I do have reason keeping my system version at 10.15.7 cause My Mac runs on Intel Chip and once it updates to a higher system version it would run slowly, which is also the reason I downgrade it and stay at 10....

  • Casual Listener
  • As an old MacOS(Catalina, 10.15.7) user, I do have reason keeping my system version at 10.15.7 cause My Mac runs on Intel Chip and once it updates to a higher system version it would run slowly, whic...
  • JMSch
  • Casual Listener
  • 965 Views
  • 7 replies
  • 0 likes
  • bug
  • 965 Views
  • 7 replies
  • 0 likes