All music disappeared after update, reinstalling doesn't help

[Genovee]

So after the update recently all the music in the My Library seems to have become unfavorited. I looked up some of the songs I listen to and none of them are checked.

I've done a lot of the old tips i.e. uninstall and reinstall and log out and try using your actual username rather then the email and vice versa but none of that worked.

[rossi1911 · Accepted solution]

Hey @Genovee,

I think I've found the cause for that.

Maybe you're just using another account. Here's a help site for this

If this still not help here's another tip. 

Reinstall your Client/App. Guide for clean Reinstallation.

Let me know how it goes. 🙂

[Genovee]

I'm embarassed to say I didn't remember that I registered the account on my school email and was using my real email.

[rossi1911]

Hey @Genovee,

Thanks for your response and no need to be embarassed. I'm glad I could help.