Help - Desktop Windows

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:38:28 PM
2025-03-19 6:29:55 PM
notworking117
Casual Listener
92312 Views
81 replies
27 likes

92312 Views
81 replies
27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

MattSuda
Spotify Star
2023-06-26 8:42:18 AM
3 weeks ago
whatintheworldisthis
Visitor
102927 Views
291 replies
22 likes

102927 Views
291 replies
22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:08:45 PM
2023-04-29 10:41:16 PM
MattSuda
Spotify Star
7475 Views
1 replies
6 likes

7475 Views
1 replies
6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

Goodman
Spotify Legend
2013-09-17 11:47:47 AM
147976 Views
0 replies
26 likes
Mac
Windows

147976 Views
0 replies
26 likes

Spotify Desktop version not letting me login

I try to log in through facebook and it redirects me to a web page , then nothing. No error message I'm on Windows 10 - I've reinsalled and restarted several times . I try log in without Facebook and the app doesn't respond at all- just greys out.

damiengaffney
Newbie
I try to log in through facebook and it redirects me to a web page , then nothing. No error message I'm on Windows 10 - I've reinsalled and restarted several times . I try log in withou...
2018-03-09 5:57:09 PM
449 Views
0 replies
0 likes
Login

449 Views
0 replies
0 likes

Songs not loading

Whenever I first start my computer and open spotify my songs won't load. I usually have to exit and start it back up multiple times before my songs load. No tabs will load and I have to keep exiting and restarting until it comes up. Spotify is up to ...

jmoodie88
Casual Listener
Whenever I first start my computer and open spotify my songs won't load. I usually have to exit and start it back up multiple times before my songs load. No tabs will load and I have to keep exiting ...
2018-03-06 5:15:19 PM
2018-03-09 3:50:15 PM
jmoodie88
Casual Listener
757 Views
3 replies
0 likes

757 Views
3 replies
0 likes

Default OS shortcuts "trapped" in the new Spotify Client

Guys.. Why in **bleep** did you guys choose CTRL + left / right as the shortcut to change tracks in the new Spotify desktop client? Now its impossible to navigate inside text boxes because everytime you press ctrl + left (to skip an entire word insid...

TioSolid
Casual Listener
Guys.. Why in **bleep** did you guys choose CTRL + left / right as the shortcut to change tracks in the new Spotify desktop client? Now its impossible to navigate inside text boxes because everytime ...
2018-03-09 1:51:44 PM
458 Views
0 replies
0 likes
shortcuts

458 Views
0 replies
0 likes

Dual monitor struggles

I have a problem. I use win 7 and two monitors. To have windows bar at the both of them a use program Dual Monitor.Before last update everything works well, but now i can't move open Spotify app to the second monitr. If I need open the Spotify, must ...

Merijel
Casual Listener
I have a problem. I use win 7 and two monitors. To have windows bar at the both of them a use program Dual Monitor. Before last update everything works well, but now i can't move open Spotify app to...
2018-03-06 8:25:39 AM
2018-03-09 1:44:29 PM
Merijel
Casual Listener
4015 Views
2 replies
4 likes

4015 Views
2 replies
4 likes

Desktop web streaming not working

The past two days streaming on my work desktop isn't working. I've tried logging in and out, rebooting, clearing cookies - nothing has helped. I can access my playlist but everytime I hit "play" for a song - nothing happens.

user-removed
Visitor
The past two days streaming on my work desktop isn't working. I've tried logging in and out, rebooting, clearing cookies - nothing has helped. I can access my playlist but everytime I hit...
2018-03-08 9:04:14 PM
2018-03-09 8:02:14 AM
efliq
Newbie
351 Views
2 replies
1 likes

351 Views
2 replies
1 likes

Audio problem on Microsoft Edge

Whenever I use Spotify on Microsoft Edge the volume of the sound keeps lowering itself and always getting on the average volume.What could I do?

gui_loreno
Newbie
Whenever I use Spotify on Microsoft Edge the volume of the sound keeps lowering itself and always getting on the average volume.What could I do?
2018-03-09 3:20:38 AM
461 Views
0 replies
0 likes

461 Views
0 replies
0 likes

Songs keep skipping

Good day guys! I'm currently facing these infuriating issues - songs are skipping at few seconds interval and when I tried to play it individually it says that the song is unavailable and should import it from my files (I've no songs on my laptop btw...

ZJ14
Newbie
Good day guys! I'm currently facing these infuriating issues - songs are skipping at few seconds interval and when I tried to play it individually it says that the song is unavailable and should impo...
2018-03-09 3:13:26 AM
280 Views
0 replies
0 likes

280 Views
0 replies
0 likes

Superuser Contribution re-arrange tracks within a playlist on a PC

Hi This is driving me nuts. I am trying to re-arrange the order of tracks within a saved playlist on a computer (NOT Phone). The tabs at the top are not ticked or highligthed. They will just not move , its a new window 10 laptop , i have tried it in ...

user-removed
Visitor
Hi This is driving me nuts. I am trying to re-arrange the order of tracks within a saved playlist on a computer (NOT Phone). The tabs at the top are not ticked or highligthed....
2018-03-04 10:41:23 AM
2018-03-09 2:56:48 AM
Alfredo
Roadie
851 Views
1 replies
1 likes

851 Views
1 replies
1 likes

Superuser Contribution WIN 8.1 version crashes seconds after hitting play.

I've tried a 'clean reinstall' but the problem still exists; I can launch spotify, click around on account and settings, but as soon as I hit play on anything, it counts to about 0:04 while not playing any sound, freezes, and closes with no explinati...

ZephyrMike
Newbie
I've tried a 'clean reinstall' but the problem still exists; I can launch spotify, click around on account and settings, but as soon as I hit play on anything, it counts to about 0:04 while not playi...
2018-03-03 12:42:03 PM
2018-03-09 2:51:17 AM
Alfredo
Roadie
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

Superuser Contribution Random music change

Hello,I have a big problem with Spotify. Sometimes it just changes my music to a random one. I know that if the playlist is over, random musics gonna appear, but it's just like someone else using my account. Because the music is still playing, and al...

Winthlown
Newbie
Hello, I have a big problem with Spotify. Sometimes it just changes my music to a random one. I know that if the playlist is over, random musics gonna appear, but it's just like someone else using m...
2018-03-01 10:28:32 PM
2018-03-09 2:48:27 AM
Alfredo
Roadie
282 Views
1 replies
0 likes

282 Views
1 replies
0 likes

Superuser Contribution Changing countries, drop down menu

HiI signed up with Spotify while I was in Canada, and now I have moved to South Africa. When I went to change my Country settings, I see that the only option I have in the drop down menu is USA... why? I am not using a VPN... why arent there more cou...

frbng
Newbie
Hi I signed up with Spotify while I was in Canada, and now I have moved to South Africa. When I went to change my Country settings, I see that the only option I have in the drop down menu is USA... ...
2018-03-01 7:06:53 AM
2018-03-09 2:35:15 AM
Alfredo
Roadie
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

Superuser Contribution Spotify won't even start up (acting like image)

Hello everyone, I've been having a very frusturating past few days with my spotify on my computer. It's the only thing I have an issue with. When I click on the Spotify icon on my desktop it acts like an image. No loading, no pop ups nothing. It's li...

Pineberries96
Newbie
Hello everyone, I've been having a very frusturating past few days with my spotify on my computer. It's the only thing I have an issue with. When I click on the Spotify icon on my desktop it acts lik...
2018-02-27 6:27:01 PM
2018-03-09 2:23:15 AM
Alfredo
Roadie
297 Views
1 replies
0 likes

297 Views
1 replies
0 likes

Superuser Contribution Spotify pause/stop in game?

Hello, is here any option how to pause/stop spotify when Iam in the game? Thank you.

Mrca10
Newbie
Hello, is here any option how to pause/stop spotify when Iam in the game? Thank you.
2018-02-27 5:35:19 PM
2018-03-09 2:18:29 AM
Alfredo
Roadie
6662 Views
1 replies
0 likes

6662 Views
1 replies
0 likes

Solved!! Can't log in to my account.

Hey! I've had this problem for 2-3 days where i can't log into my account. I've tried logging in via Facebook but then nothing happens. When i try to log in normally (as seen in the picture i added) It just stands still forever (I've tried waiting fo...

sigurdjohnsen
Casual Listener
Hey! I've had this problem for 2-3 days where i can't log into my account. I've tried logging in via Facebook but then nothing happens. When i try to log in normally (as seen in the picture i added) ...
2018-02-10 5:39:01 AM
2018-03-09 1:22:30 AM
sigurdjohnsen
Casual Listener
3925 Views
5 replies
0 likes
Account
Login

3925 Views
5 replies
0 likes

Solved!! spotify stopped working

constantly says "cannot play song". i am a free user at the moment. have been a premium user but when i had to get a new debit card the payment failed.havent renewed yet.i first tried restarting th app.next my pc. ran anti-virus and malware remover. ...

slimmykun
Casual Listener
constantly says "cannot play song". i am a free user at the moment. have been a premium user but when i had to get a new debit card the payment failed.havent renewed yet.i first tried restarting th a...
2018-03-08 9:03:21 PM
2018-03-08 12:16:47 AM
Sebasty
Community Legend
727 Views
2 replies
0 likes

727 Views
2 replies
0 likes

Re order playlists

I can no longer re order my playlists by just clicking and dragging, or any other method I could think of. Was this ability removed?

yarnsnbarns
Casual Listener
I can no longer re order my playlists by just clicking and dragging, or any other method I could think of. Was this ability removed?
2018-03-08 12:06:37 AM
270 Views
0 replies
0 likes

270 Views
0 replies
0 likes

Local File don't sync on my iPhone

Hi i tried to sync my local file from my pc to my iPhone,I add them to spotify and then to a playlist, but when I go on the iPhone (connected at the same wifi) the playlist is empty and when I add some songs that are on Spotify they appear istantlySo...

FedePaolantonio
Newbie
Hi i tried to sync my local file from my pc to my iPhone, I add them to spotify and then to a playlist, but when I go on the iPhone (connected at the same wifi) the playlist is empty and when I add ...
2018-03-08 11:21:48 PM
342 Views
0 replies
0 likes

342 Views
0 replies
0 likes

Songs disappeared from my library

All the songs in my library have disappeared. I tried logging out and back in, checked on my Android app, and also referenced https://open.spotify.com/collection/tracks but they're gone. Is there any way to get them back?

hman07
Casual Listener
All the songs in my library have disappeared. I tried logging out and back in, checked on my Android app, and also referenced https://open.spotify.com/collection/tracks but they're gone. Is ther...
2018-03-08 3:09:08 AM
2018-03-08 10:25:21 PM
hman07
Casual Listener
403 Views
1 replies
0 likes

403 Views
1 replies
0 likes

Bad display of artists on the start bar

When album has more than one author, Spotify on the application button ('Start' bar in Windows) displays only the first one: E.g. album: Jimmy Page, Robert Plant - No Quarter ( spotify:album:5A0uMtidm2F9js5NHMozM9 https://i.imgur.com/e7oqlyZ.png Jimm...

user-removed
Visitor
When album has more than one author, Spotify on the application button ('Start' bar in Windows) displays only the first one: E.g. album: Jimmy Page, Robert Plant - No Quarter ( spotify:album:5A0uMtid...
2018-02-26 10:59:32 PM
2018-03-08 8:45:46 PM
user-removed
Not applicable
434 Views
2 replies
1 likes

434 Views
2 replies
1 likes

Retrieving local files on desktop app

Hi I recently followed this procedure to delete my local files on my laptop delete "local-files.bnk"and now I need them back but they won't play on my laptop (they are synced to my phone) I've updated my preferences so that the files in the right loc...

karis2799
Casual Listener
Hi I recently followed this procedure to delete my local files on my laptop delete "local-files.bnk" and now I need them back but they won't play on my laptop (they are synced to my...
2018-03-08 8:33:30 PM
397 Views
0 replies
0 likes

397 Views
0 replies
0 likes

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