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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1751 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146457 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131475 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11026 Views

1 replies

6 likes

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Volume help

I am a Spotify Premum user, and whenever I open my playlist it shows the volume bar, but whenever I click on a song it goes blank and I am unable to turn the volume on. All my songs play silent. I have tried clearing cache, restarting, everything..

Regular

I am a Spotify Premum user, and whenever I open my playlist it shows the volume bar, but whenever I click on a song it goes blank and I am unable to turn the volume on. All my songs play silent. I ha...

Preticle

Composer

398 Views

1 replies

0 likes

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Error Code 13 (Windows 10 64-bit)

After an update a few months ago or close to that, my spotify wouldn't start, so i tried to reinstall it but i've had no luck. Suggestions i've tried that haven't worked:1. The alternate SpotifyFullSetup.exe file gets Error Code 13 also.2. Downloadin...

Newbie

 After an update a few months ago or close to that, my spotify wouldn't start, so i tried to reinstall it but i've had no luck.  Suggestions i've tried that haven't worked: 1. The alterna...

Preticle

Composer

2267 Views

1 replies

1 likes

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  • 1 likes

Username is just a bunch of letters & numbers

I originally created my spotify account on my WIN10 Desktop and everything was all fine and dandy. I download the app on my phone and get the free trial for premium (since I bought an itunes card to pay for it) and it changed my username to "991hdr8s...

Newbie

I originally created my spotify account on my WIN10 Desktop and everything was all fine and dandy. I download the app on my phone and get the free trial for premium (since I bought an itunes card to ...

IguanaSetup

Community Legend

3253 Views

2 replies

1 likes

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Removed Artists keeps coming back

So I love using the daily mixes, fantastic way to find a bunch of new artist but also there are just horrible artists. I use the option to remove artist from the daily mixes but then after about 10 mins they pop up in my list again... any ideas?

Casual Listener

So I love using the daily mixes, fantastic way to find a bunch of new artist but also there are just horrible artists. I use the option to remove artist from the daily mixes but then after about 10 m...

287 Views

0 replies

0 likes

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Solved!! Playlist Image has "Unsupported Format"

I wanted to use a .png image for my playlist image, but then it says that it is in an "unsupported format". Why? What format do I use instead?This is the image I want to make my playlist image.< Image Removed >

Casual Listener

I wanted to use a .png image for my playlist image, but then it says that it is in an "unsupported format". Why? What format do I use instead? This is the image I want to make my playlist image. ...

IguanaSetup

Community Legend

10362 Views

1 replies

0 likes

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Song not available - Desktop only

I'm having an issue with being unable to play various songs. I'm getting a "this song is not available" message for a couple of random artists. The songs play fine through the mobile app and I know they are available in my region etc.I am a Spotify p...

Newbie

I'm having an issue with being unable to play various songs. I'm getting a "this song is not available" message for a couple of random artists. The songs play fine through the mobile app and I know t...

241 Views

0 replies

0 likes

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Can't Find Crossfade!

When I access the Spotify Web Player via Replay Music on my desktop pc, I can not find the option for "Crossfade". I open the Spotify Web Player, and there is no "V" to be found even though Spotify says it is in the top-right hand corner - as shown i...

Casual Listener

  When I access the Spotify  Web Player via Replay Music on my desktop pc, I  can not find the option for "Crossfade".  I open the Spotify Web Player, and there is no "V" to...

Sqygle

Casual Listener

5561 Views

4 replies

0 likes

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  • 4 replies
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Radio on other device but not on desktop app?

Apparently I can now use artist radio on android and start radio on web player but not on desktop app? Is this intended? I'm on Spotify Thailand. Kind Regards.

Casual Listener

Apparently I can now use artist radio on android and start radio on web player but not on desktop app? Is this intended?   I'm on Spotify Thailand.   Kind Regards.

dancyfits

Regular

545 Views

3 replies

0 likes

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Spotify Pc automatically changes to Spotify windows 10 store... how do i fix it?

I have problems whit the w10 version of spotify, i want to install the exe archive but it changes automatically to the w10 version

Casual Listener

I have problems whit the w10 version of spotify, i want to install the exe archive but it changes automatically to the w10 version

dancyfits

Regular

1054 Views

3 replies

0 likes

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Spotify Premium - This song isn't available.

Hello,is there a reason why the songs aren't available?I got this problem very often. I'm considering switching to TIDAL. I got "Spotify Premium Family" and it's so annoying.

Regular

Hello, is there a reason why the songs aren't available? I got this problem very often. I'm considering switching to TIDAL.   I got "Spotify Premium Family" and it's so annoying.  

dancyfits

Regular

453 Views

1 replies

0 likes

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Pausing Randomly

Hey guys, So, my spotify, which is premium, keeps pausing randomly. I logged out everywhere, and I even changed my password, but it still doing it. Is there a solution that i'm just not seeing or thinking about?

Casual Listener

Hey guys,   So, my spotify, which is premium, keeps pausing randomly. I logged out everywhere, and I even changed my password, but it still doing it.  Is there a solution that i'm just...

caszriel

Composer

440 Views

2 replies

0 likes

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Spotify Plays Local File that's different to the Streamed File

I am a premium user, yet Spotify prevents me from listening to a streamed file, since it believes I have a similar file in my iTunes library. The track in question shares song title and artist name, as well as the track length, yet it is a totally di...

Newbie

I am a premium user, yet Spotify prevents me from listening to a streamed file, since it believes I have a similar file in my iTunes library.  The track in question shares song title and arti...

265 Views

0 replies

0 likes

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Some albums just got suddenly deleted

Hello there, as the title says some albums just disappeared for me. For instance Holy War by Thy Art is Murder, Earthbound by Bury Tomorrow, Repentless by Slayer, Bloodstone & Diamonds by Machine Head... Those are just few I noticed. And not only for...

Casual Listener

Hello there, as the title says some albums just disappeared for me. For instance Holy War by Thy Art is Murder, Earthbound by Bury Tomorrow, Repentless by Slayer, Bloodstone & Diamonds by Machine...

Slayer707

Newbie

3207 Views

7 replies

7 likes

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  • 7 replies
  • 7 likes

Song is not available

Hey guys!I just opened up my laptop to play some music on Spotify, and it keeps giving me the message "This song is not available. If you have the file on your computer you can import it." for every single song that I try to play! I even uninstalled ...

Casual Listener

Hey guys! I just opened up my laptop to play some music on Spotify, and it keeps giving me the message "This song is not available. If you have the file on your computer you can import it." for ever...

245 Views

0 replies

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Popping interference while playing music

Hello,I have Spotify installed on both my Desktop (Windows 10 Home x64) and iPhone 6S Plus (iOS 10.3.3). It is only on my Desktop that I experience these seemingly random popping sounds and it is extremely annoying, I have tried the following, 1 - Tu...

Newbie

Hello, I have Spotify installed on both my Desktop (Windows 10 Home x64) and iPhone 6S Plus (iOS 10.3.3). It is only on my Desktop that I experience these seemingly random popping sounds and it is e...

366 Views

0 replies

1 likes

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Local Files don't show up in search

Hi there!I wanna leave iTunes altogether so I imported all local files. They play and show up well in the "local files" section, but they do not show up if I search for them. Example: When have a **bleep** bootleg of Jefferson Airplane in my local fi...

Newbie

Hi there! I wanna leave iTunes altogether so I imported all local files. They play and show up well in the "local files" section, but they do not show up if I search for them.   Example: Wh...

304 Views

0 replies

3 likes

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Wrong language on invite

I live in Hong Kong with my family. I just subscribed to Spotify for family and although my language selection, preferences, everything are all English when I invite a member of my family into the family group the invite is in Chinese not English. .

Newbie

I live in Hong Kong with my family. I just subscribed to Spotify for family and although my language selection, preferences, everything are all English when I invite a member of my family into the fa...

267 Views

0 replies

0 likes

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Automatic upstart Spotify

I am a bit of a nerd when it comes to apps on PC´s and how to use them. My only question is: how can I make sure Spotify doesn't automatically open as soon as I start up my laptop? I am sure it is probably easily fixed (tried to figure it out myself)...

Casual Listener

I am a bit of a nerd when it comes to apps on PC´s and how to use them. My only question is: how can I make sure Spotify doesn't automatically open as soon as I start up my laptop? I am sure it is pr...

kimmonsma

Casual Listener

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
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Search Function Broken.

Why is the search function broken for Windows Desktop?

Casual Listener

Why is the search function broken for Windows Desktop?

665 Views

0 replies

0 likes

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Spotify download

I got premium so my little boy could download some songs on his mp3 player. Can't figure out how to do it, can you help ?

Newbie

I got premium so my little boy could download some songs on his mp3 player. Can't figure out how to do it, can you help ?

IguanaSetup

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
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