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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Desktop (Windows)

Discuss Spotify for Windows

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38685 Views
  • 75 replies
  • 25 likes
  • 38685 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66685 Views
  • 265 replies
  • 21 likes
  • 66685 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4675 Views
  • 1 replies
  • 6 likes
  • 4675 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144627 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144627 Views
  • 0 replies
  • 26 likes

Cant login with facebook/standard login

Hi, I'm stucked outside the login page, neither can I login with Facebook or through the Standard 'email' login. What should I do?

  • Casual Listener
  • Hi, I'm stucked outside the login page, neither can I login with Facebook or through the Standard 'email' login. What should I do?
  • Kai_00
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Unavaible in my country

Can someone please tell me when is Spotify going to be avalible in Bosnia and Herzegovina?

  • Newbie
  • Can someone please tell me when is Spotify going to be avalible in Bosnia and Herzegovina?
  • Souliousery
  • Regular
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Some music unavailable via Windows 10

Greetings, I have a Premium Family membership and I'm having problems accessing some of the Spotify catalog through my Windows 10 app. When I attempt to play certain songs on my desktop they simply won't play. The same songs are available and play ju...

  • Newbie
  • Greetings,   I have a Premium Family membership and I'm having problems accessing some of the Spotify catalog through my Windows 10 app. When I attempt to play certain songs on my de...
  • Souliousery
  • Regular
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! "This song isn't available. If the file is on the computer, you can import it."

Hello everybody! I try to listen to few songs but I have this error.. what happened? I like so much this singer :C

  • Casual Listener
  • Hello everybody! I try to listen to few songs but I have this error.. what happened? I like so much this singer :C
  • Souliousery
  • Regular
  • 938 Views
  • 5 replies
  • 1 likes
  • 938 Views
  • 5 replies
  • 1 likes

Bug - Can't rearrange playlists/playlist folders

I noticed this morning that I'm no longer able to rearrange the playlists and playlist folders in the list on the left side of the screen. I assume it's a bug and a temporary issue. Not a huge deal for me although I do like to keep certain playlists ...

  • Roadie
  • I noticed this morning that I'm no longer able to rearrange the playlists and playlist folders in the list on the left side of the screen. I assume it's a bug and a temporary issue. Not a huge deal f...
  • 318 Views
  • 0 replies
  • 3 likes
  • 318 Views
  • 0 replies
  • 3 likes

Speaker doesn't work

Hey people!My problem is since one week that spotify doesn't play with my speaker (ISY) any more - with my phone - yes! I have an extern adapter for my headphones jack (USB). Youtube and everthing works with my speakers - without Spotify - and it's r...

  • Casual Listener
  • Hey people! My problem is since one week that spotify doesn't play with my speaker (ISY) any more - with my phone - yes! I have an extern adapter for my headphones jack (USB). Youtube and everthing ...
  • Preticle
  • Composer
  • 850 Views
  • 2 replies
  • 0 likes
  • Acer
    gm-2080 Sound Card
    ISY
  • 850 Views
  • 2 replies
  • 0 likes

share song with friend

Please tell me that im stupid and I cant find the button on how to share a song with a friend ON SPOTIFY like how we could when this first came out. Please DO NOT tell me spotify is so looser stupid they took that feature out. There is absolutely no ...

  • Newbie
  • Please tell me that im stupid and I cant find the button on how to share a song with a friend ON SPOTIFY like how we could when this first came out.   Please DO NOT tell me spotify is so loose...
  • Preticle
  • Composer
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

[Desktop][Search] CTRL + F

Please implement the functionality to "Find in Page." Too often, I'm browsing on a particular artist or album page and want to find a specific song. However, (1) I don't want to leave the page I'm on by typing the song into the search box and (2) I d...

  • Newbie
  • Please implement the functionality to "Find in Page." Too often, I'm browsing on a particular artist or album page and want to find a specific song. However, (1) I don't want to leave the page I'm on...
  • Preticle
  • Composer
  • 455 Views
  • 1 replies
  • 1 likes
  • Desktop
    Search
  • 455 Views
  • 1 replies
  • 1 likes

Solved!! Can't Login using my credentials.

So I created my account via mobile app and login using facebook. So technically my spotify was linked to my facebook. But when do i try to login my spotify account on desktop(win 7) using the email add of my facebook it's giving me error message. P.S...

  • Newbie
  • So I created my account via mobile app and login using facebook. So technically my spotify was linked to my facebook. But when do i try to login my spotify account on desktop(win 7) using the email a...
  • Preticle
  • Composer
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! Podcasts on desktop?

So i was listening to some podcasts on my phone, but when I'm at home I use Spotify on my computer. I can't seem to find the podcasts that I follow on my computer though. The only way I could do so is starting it on my phone and then connecting it to...

  • Regular
  • So i was listening to some podcasts on my phone, but when I'm at home I use Spotify on my computer. I can't seem to find the podcasts that I follow on my computer though. The only way I could do so i...
  • cchuck
  • Casual Listener
  • 89502 Views
  • 86 replies
  • 77 likes
  • Windows
  • 89502 Views
  • 86 replies
  • 77 likes

Bitlocker and Spotify UWP

I encrypted my drive where are my offline playlists (D:\) and as soon as Windows started (it was not set to automatically unlock) I realized that Spotify does not start (it stays forever loading). Is there a way to solve this without having to downlo...

  • Casual Listener
  • I encrypted my drive where are my offline playlists (D:\) and as soon as Windows started (it was not set to automatically unlock) I realized that Spotify does not start (it stays forever loading...
  • IanSantos
  • Casual Listener
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Spotify Attenuation with Steam notifications - extremely annoying

Exactly as the title says. The volume is lowered with Steam notifications. I can't turn off the Steam notifications because I need them, and as far as I can tell this isn't something on Steam's side. I just noticed it a few days ago, very sure it's a...

  • Newbie
  • Exactly as the title says.  The volume is lowered with Steam notifications.  I can't turn off the Steam notifications because I need them, and as far as I can tell this isn't something on S...
  • 356 Views
  • 0 replies
  • 2 likes
  • 356 Views
  • 0 replies
  • 2 likes

help spotify wont play songs

my spotify wont play any songs but the rest of the ui works

  • Regular
  • my spotify wont play any songs but the rest of the ui works
  • HeyNeedSomeHelp
  • Regular
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Is Spotify made by amateurs?

This is a question I seriously had to ask myself today after trying to recover a hacked account. I recently launched my spotify app and found that I was logged out. I tried to log back in and it woudn't let me so I thought maybe I will recover my acc...

  • Newbie
  • This is a question I seriously had to ask myself today after trying to recover a hacked account. I recently launched my spotify app and found that I was logged out. I tried to log back in and it woud...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Spotify works on every other device except for desktop, including connecting to website

As of late Spotify has been offline on my desktop app.I attempted to reinstall but when I went to spotify.com it said connection timeout. I checked my Windows Firewall, nothing blocked, even made another inbound and outbound rule to allow connections...

  • Casual Listener
  • As of late Spotify has been offline on my desktop app. I attempted to reinstall but when I went to spotify.com it said connection timeout. I checked my Windows Firewall, nothing blocked, even made a...
  • jusTobi
  • Regular
  • 654 Views
  • 6 replies
  • 0 likes
  • 654 Views
  • 6 replies
  • 0 likes

play.spotify.com link doesn't open in the desktop app

If you press on a play.spotify.com link, it doens't open inside the spotify app, it opens in your web browser (e.g. google chrome).There's no way to change the setting. This fix doesn't work anymore: https://community.spotify.com/t5/Desktop-Mac-old/C...

  • Casual Listener
  • If you press on a play.spotify.com link, it doens't open inside the spotify app, it opens in your web browser (e.g. google chrome). There's no way to change the setting.   This fix doesn...
  • Blue02
  • Casual Listener
  • 819 Views
  • 1 replies
  • 1 likes
  • 819 Views
  • 1 replies
  • 1 likes

Installation Path randomness?

So I had this issue for a while now and figured i'd aks here if any other folks have the same problems. After I installed Spotify I just Cut the Spotify Folder from C:\Users\User\AppData\Roaming and paste it on to my Data Drive D:\ . At this point Sp...

  • Casual Listener
  • So I had this issue for a while now and figured i'd aks here if any other folks have the same problems.   After I installed Spotify I just Cut the Spotify Folder from C:\Users\User\AppDat...
  • Vreak
  • Casual Listener
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

why do i have to open spotify twice on pc

Does anyone know why I have to open Spotify twice to get it to work?I'm running Windows 10 and Spotify premium.Each time I load up Spotify it brings up the screen but the menu, search, friends pane only come up when I shut it down and open again.

  • Newbie
  • Does anyone know why I have to open Spotify twice to get it to work? I'm running Windows 10 and Spotify premium. Each time I load up Spotify it brings up the screen but the menu, search, friends pa...
  • 418 Views
  • 0 replies
  • 2 likes
  • 418 Views
  • 0 replies
  • 2 likes

Windows 10 installation NOT from store

I would like to install spotify as a traditional program and NOT from the store. But it just converted himself to a store installation and if I download the installer from the spotify website I still get a store installation. How do I get the origina...

  • Casual Listener
  • I would like to install spotify as a traditional program and NOT from the store. But it just converted himself to a store installation and if I download the installer from the spotify website I still...
  • hoggson
  • Newbie
  • 9442 Views
  • 7 replies
  • 6 likes
  • 9442 Views
  • 7 replies
  • 6 likes