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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145200 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129977 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10965 Views

1 replies

6 likes

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Superuser Contribution Sleeptimer

Hi I was wondering if I can use a sleeptimer for spotify on my computer? I like to listen to music before I go to sleep, but I don't want spotify playing all night. My phone is broken, so that is not an option.

Casual Listener

Hi  I was wondering if I can use a sleeptimer for spotify on my computer?  I like to listen to music before I go to sleep, but I don't want spotify playing all night.    My ph...

dtadd

Casual Listener

14945 Views

2 replies

14 likes

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Spotify not playing songs/playlists

I'm on the browser version of Spotify and when I click any song or playlist, it doesn't play. I know it's not a connection or audio issue, because it literally doesn't show as playing on the bottom of the screen. It is also not an issue with the brow...

Newbie

I'm on the browser version of Spotify and when I click any song or playlist, it doesn't play. I know it's not a connection or audio issue, because it literally doesn't show as playing on the bottom o...

356 Views

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Wont launch tv

I have a samsung series 6 tv and now spotify wont launch. Stuck on opening screen with just three dots moving. Have left it on for 20 minutes and has been doing the same thing for 3 weeks. Any solutions. Have deleted and reloaded the app.

Newbie

I have a samsung series 6 tv and now spotify wont launch. Stuck on opening screen with just three dots moving. Have left it on for 20 minutes and has been doing the same thing for 3 weeks. Any soluti...

255 Views

0 replies

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Spotify freezes since windows fall creator update

Since the Windows 10 Fall Creators update both the windows 10 spotify app and the standalone spotify app keep comepletely freezing at random moments. The only way to fix the issue is to stop spotify via the task manager and rebooting spotify just wai...

Casual Listener

Since the Windows 10 Fall Creators update both the windows 10 spotify app and the standalone spotify app keep comepletely freezing at random moments. The only way to fix the issue is to stop spotify ...

411 Views

0 replies

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Nothing plays. This song is not available. If you have the file...message.

I have a new 2TB SSD drive a downloaded Spotify. It worked perfectly for one day. I do not download I listen online? I checked and the offline is not checked. I have read simular issues without sucess. I have removed Spotify and installed it again. N...

Casual Listener

I have a new 2TB SSD drive a downloaded Spotify. It worked perfectly for one day. I do not download I listen online? I checked and the offline is not checked. I have read simular issues without ...

songassistant

Composer

752 Views

7 replies

0 likes

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How do you search for a specific song within a playlist?

So far I find Spotify unintuitive and lacking regarding the most basic features you'd expect from a music player app. By pressing CTRL + F I can only search for a specific artist. I would like to be able to search songs by words in the title. Is this...

Newbie

So far I find Spotify unintuitive and lacking regarding the most basic features you'd expect from a music player app.  By pressing CTRL + F I can only search for a specific artist. I would li...

901 Views

0 replies

0 likes

Search
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A 'newbie' question...

Hi All, My understanding is that Spotify is a 'streaming' App, so even when I choose 'Add to My/Your Library' from the desktop App the music file is not actually present on my HDD - unlike when I 'buy' music from the iTunes Store or Amazon - am I cor...

Newbie

Hi All,   My understanding is that Spotify is a 'streaming' App, so even when I choose 'Add to My/Your Library' from the desktop App the music file is not actually present on my HDD - unlike w...

Bethany_Dawn

Community Legend

377 Views

1 replies

0 likes

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[Windows 10] No Internet Connection (error code:4)

Hey, I've been having an issue for the past few weeks with the Windows 10 application of Spotify exclusively. When I first installed Spotify it was working fine, but for the past few weeks I've been unable to play anything whatsoever or even load the...

Newbie

Hey, I've been having an issue for the past few weeks with the Windows 10 application of Spotify exclusively. When I first installed Spotify it was working fine, but for the past few weeks I've been ...

2857 Views

0 replies

33 likes

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playlist image blank

I have a playlist on spotify but the cover image won't show up on my desktop or mobile version. i have multiple other playlists, some with my own imported images as a cover, and some tiled with the four first album images. i want the tiled album cove...

Newbie

I have a playlist on spotify but the cover image won't show up on my desktop or mobile version. i have multiple other playlists, some with my own imported images as a cover, and some tiled with the f...

Member272

Casual Listener

3593 Views

1 replies

2 likes

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Keyboard shortcuts stopped working properly in new update

After the most recent update my keyboard shortcuts (Fn - play/pause and skip track buttons) don't work unless Spotify app is focused. Please can this be fixed, it used to work so well. Now I'm less efficient at skipping and pausing! EDIT: Todays new ...

Casual Listener

After the most recent update my keyboard shortcuts (Fn - play/pause and skip track buttons) don't work unless Spotify app is focused.   Please can this be fixed, it used to work so well. Now I...

2965 Views

0 replies

9 likes

Function keys
Keyboard shortcut
Pause Shortcut
Play Shortcut
Skip Track Shortcut
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How do I arrange my playlists in alphabetical order?

Can anyone tell me how to arrange my playlists in alphabetical order? On my desktop that is. On my phone I've figured it out, but the desktop is driving me crazy.Just to be super clear: I do not want to arrange the songs in the playlist in alphabetic...

Newbie

Can anyone tell me how to arrange my playlists in alphabetical order? On my desktop that is. On my phone I've figured it out, but the desktop is driving me crazy. Just to be super clear: I do not wa...

hans-jürgen

Roadie

653 Views

2 replies

0 likes

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Volume help

I am a Spotify Premum user, and whenever I open my playlist it shows the volume bar, but whenever I click on a song it goes blank and I am unable to turn the volume on. All my songs play silent. I have tried clearing cache, restarting, everything..

Regular

I am a Spotify Premum user, and whenever I open my playlist it shows the volume bar, but whenever I click on a song it goes blank and I am unable to turn the volume on. All my songs play silent. I ha...

Preticle

Composer

397 Views

1 replies

0 likes

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Error Code 13 (Windows 10 64-bit)

After an update a few months ago or close to that, my spotify wouldn't start, so i tried to reinstall it but i've had no luck. Suggestions i've tried that haven't worked:1. The alternate SpotifyFullSetup.exe file gets Error Code 13 also.2. Downloadin...

Newbie

 After an update a few months ago or close to that, my spotify wouldn't start, so i tried to reinstall it but i've had no luck.  Suggestions i've tried that haven't worked: 1. The alterna...

Preticle

Composer

2262 Views

1 replies

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Username is just a bunch of letters & numbers

I originally created my spotify account on my WIN10 Desktop and everything was all fine and dandy. I download the app on my phone and get the free trial for premium (since I bought an itunes card to pay for it) and it changed my username to "991hdr8s...

Newbie

I originally created my spotify account on my WIN10 Desktop and everything was all fine and dandy. I download the app on my phone and get the free trial for premium (since I bought an itunes card to ...

IguanaSetup

Community Legend

3252 Views

2 replies

1 likes

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Removed Artists keeps coming back

So I love using the daily mixes, fantastic way to find a bunch of new artist but also there are just horrible artists. I use the option to remove artist from the daily mixes but then after about 10 mins they pop up in my list again... any ideas?

Casual Listener

So I love using the daily mixes, fantastic way to find a bunch of new artist but also there are just horrible artists. I use the option to remove artist from the daily mixes but then after about 10 m...

285 Views

0 replies

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Solved!! Playlist Image has "Unsupported Format"

I wanted to use a .png image for my playlist image, but then it says that it is in an "unsupported format". Why? What format do I use instead?This is the image I want to make my playlist image.< Image Removed >

Casual Listener

I wanted to use a .png image for my playlist image, but then it says that it is in an "unsupported format". Why? What format do I use instead? This is the image I want to make my playlist image. ...

IguanaSetup

Community Legend

10355 Views

1 replies

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Song not available - Desktop only

I'm having an issue with being unable to play various songs. I'm getting a "this song is not available" message for a couple of random artists. The songs play fine through the mobile app and I know they are available in my region etc.I am a Spotify p...

Newbie

I'm having an issue with being unable to play various songs. I'm getting a "this song is not available" message for a couple of random artists. The songs play fine through the mobile app and I know t...

240 Views

0 replies

0 likes

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Can't Find Crossfade!

When I access the Spotify Web Player via Replay Music on my desktop pc, I can not find the option for "Crossfade". I open the Spotify Web Player, and there is no "V" to be found even though Spotify says it is in the top-right hand corner - as shown i...

Casual Listener

  When I access the Spotify  Web Player via Replay Music on my desktop pc, I  can not find the option for "Crossfade".  I open the Spotify Web Player, and there is no "V" to...

Sqygle

Casual Listener

5528 Views

4 replies

0 likes

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Radio on other device but not on desktop app?

Apparently I can now use artist radio on android and start radio on web player but not on desktop app? Is this intended? I'm on Spotify Thailand. Kind Regards.

Casual Listener

Apparently I can now use artist radio on android and start radio on web player but not on desktop app? Is this intended?   I'm on Spotify Thailand.   Kind Regards.

dancyfits

Regular

542 Views

3 replies

0 likes

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Spotify Pc automatically changes to Spotify windows 10 store... how do i fix it?

I have problems whit the w10 version of spotify, i want to install the exe archive but it changes automatically to the w10 version

Casual Listener

I have problems whit the w10 version of spotify, i want to install the exe archive but it changes automatically to the w10 version

dancyfits

Regular

1054 Views

3 replies

0 likes

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