My desktop App is frozen

[reza_jl]

I have this problem from yesterday that my desktop app just got frozen and doesn't do anything. i tried to re-install and nothing has changed. even when i press "connect with facebook" nothing pops up!

can you please help me.

thanks

P.S: i'm running on Windows 10

[Sebasty]

Hey @reza_jl

A frozen app is likely caused by either a corrupt Spotify download/update or some general system-related issues as well as network.

I recommend a clean reinstall:

1. Close Spotify and uninstall it.
2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.
3. Restart your computer.
4. Install Spotify from here (online installer). If that still causes this issue, try clean reinstall again and download this one (offline installer).

If the issue persists, please open the Resource Monitor and see if any of the resources are being used a lot while Spotify is freezing. Report back what you see 🙂

I also recommend installing Windows updates. Windows 10 installs driver updates as well.

It could be a network issue too, so you can try restarting the router. Also make sure your antivirus is not blocking Spotify.

Keep me in the loop!

[reza_jl]

Hey man
thanks for your help and greatful tips but... i did all of them and still me app is frozen and doesn't do anything.

i even updated my windows to the latest version which took an hour and still my spotify is frozen!

[Sebasty]

@reza_jl

Strange!

I suggest doing the clean uninstall and trying out the Spotify app on Windows Store. It's called Spotify Music. 🙂

Keep me posted!