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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1993 Views

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

149763 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

137030 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11252 Views

1 replies

6 likes

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Playlist won't disappear

So ages ago there was some Summer Hits UK playlist (I think) maintained by Spotify, I had it followed, they removed it, now it shows up in my sidebar as "Loading.... by Spotify". Unfollowing won't make it go away, clicking it opens a blank page. I kn...

Casual Listener

So ages ago there was some Summer Hits UK playlist (I think) maintained by Spotify, I had it followed, they removed it, now it shows up in my sidebar as "Loading.... by Spotify". Unfollowing won't ma...

599 Views

0 replies

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"Can't play the current song."

This morning, songs randomly pause and will not resume. An error bar pops up near the top that states "Can't play the current song.". This has occurred over a dozen times on different songs and artists.

Casual Listener

This morning, songs randomly pause and will not resume.  An error bar pops up near the top that states "Can't play the current song.".   This has occurred over a dozen times on diffe...

user-removed

Not applicable

3227 Views

12 replies

8 likes

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Clicking on Album Art

I, at times, am able to click on the album art and it will direct me to the song in my playlist. This doesn't happen all the time, but when I click on a song right now it takes me to some random song in my playlist.

Newbie

I, at times, am able to click on the album art and it will direct me to the song in my playlist. This doesn't happen all the time, but when I click on a song right now it takes me to some random song...

317 Views

0 replies

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Solved!! Can't Add Songs to Playlist

Using the Spotify app on a Windows 10 laptop. The ability to add songs to a playlist stopped working whether I drag the song to an existing playlist or click on the 3 dots and scroll to "Add to Playlist." I've shut down and reopened Spotify.I've shut...

Regular

Using the Spotify app on a Windows 10 laptop. The ability to add songs to a playlist stopped working whether I drag the song to an existing playlist or click on the 3 dots and scroll to "Add to Playl...

calerobob

Regular

42758 Views

3 replies

3 likes

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Can't listen to music because Spotify freezes playback on ads

Everytime an ad comes up there is no sound and nothing plays. Everytime this happens I have to close Spotify and open it again in order to continue listening to music. It is very annoying.

Casual Listener

Everytime an ad comes up there is no sound and nothing plays. Everytime this happens I have to close Spotify and open it again in order to continue listening to music. It is very annoying.

Nico

Community Legend

343 Views

1 replies

0 likes

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Spotify web stops playing after 30 seconds, every 30 sec

-This is across all platforms-It's connected to my facebook-I don't have premium-It's.... wildly annoying -I have tried clearing cache and logging out across all platforms

Casual Listener

-This is across all platforms -It's connected to my facebook -I don't have premium -It's.... wildly annoying 😞  -I have tried clearing cache and logging out across all platforms

Marigold

Casual Listener

621 Views

1 replies

0 likes

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playlist appearing that I did not make

So this playlist is in my list of playlists and I 100% did not make it, half the artists/songs Ive never even heard of before. The playlist has a name - jj(2) so it cant be accidental and says it was created by me. It is also from only a few months a...

Newbie

So this playlist is in my list of playlists and I 100% did not make it, half the artists/songs Ive never even heard of before. The playlist has a name - jj(2) so it cant be accidental and says i...

Nico

Community Legend

371 Views

1 replies

0 likes

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Solved!! Help I Can't Install Spotify! (Error Code:17)

3 days ago i'm listening music with my Spotify on PC. Spotify every 15-20 secs stopping the song. And i decided to re-install the Spotify then i deleted the Spotify. Aaand when i install again it's showing me the error code. "Spotify couldn't started...

Casual Listener

3 days ago i'm listening music with my Spotify on PC. Spotify every 15-20 secs stopping the song. And i decided to re-install the Spotify then i deleted the Spotify. Aaand when i install again i...

CryticalAce

Spotify Star

9145 Views

3 replies

0 likes

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Solved!! Stops playing after 30 seconds...

Hi!Having huge issues with Spotify on the desktop.Every song stops playing after 30seconds... I have tried reinstalling, log in and out...NOTHING works!

Regular

Hi! Having huge issues with Spotify on the desktop. Every song stops playing after 30seconds...  I have tried reinstalling, log in and out... NOTHING works!

CryticalAce

Spotify Star

28114 Views

6 replies

4 likes

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Spotify Background

CHANGE THE SPOTIFY BACKGROUND!!OR make it an option so we can personalise it ourselves. The black background is so dim & creates no backlight.

Newbie

CHANGE THE SPOTIFY BACKGROUND!! OR make it an option so we can personalise it ourselves.    The black background is so dim & creates no backlight.  

TheBrickSlayer

Roadie

312 Views

1 replies

0 likes

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Solved!! Cancel premium

Hi i have specific problem, because i was had 2 accounts on spotyfiy, 1 normal from mail and second signed in from facebook. On this 2. i activated free month premium. After format and reinstall spotyfiy when i try log in on fb account it switch me o...

Casual Listener

Hi i have specific problem, because i was had 2 accounts on spotyfiy, 1 normal from mail and second signed in from facebook. On this 2. i activated free month premium. After format and reinstall spot...

CryticalAce

Spotify Star

531 Views

1 replies

0 likes

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Spotify keeps logging me out and I can't login with Facebook

There's always an error (code 1005) when I try to authenticate with Facebook, the only way I can login is putting my email I use on Facebook and my facebook password on fields, but the Desktop App eventually logs me out. Do you guys have the same pro...

Newbie

There's always an error (code 1005) when I try to authenticate with Facebook, the only way I can login is putting my email I use on Facebook and my facebook password on fields, but the Desktop A...

TheBrickSlayer

Roadie

1430 Views

1 replies

0 likes

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Error Code 1005: Facebook and Spotify Linked login

I can only login to my account on the web player if each time before I login I delete the app on Facebook to add it again later.But, I just downloaded the Desktop app because it looks and seems to function better. My memory must be wrong because I ca...

Casual Listener

I can only login to my account on the web player if each time before I login I delete the app on Facebook to add it again later. But, I just downloaded the Desktop app because it looks and...

irgrustam369

Newbie

1738 Views

4 replies

0 likes

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Solved!! My original song sounds different

I'm a songwriter, artist and producer. One of my tracks was recently distributed to all the digital download and streaming platforms. The track quality is great on all the platforms except Spotify. The track sounds very different on Spotify. I don't ...

Casual Listener

I'm a songwriter, artist and producer. One of my tracks was recently distributed to all the digital download and streaming platforms. The track quality is great on all the platforms except Spotify. T...

MattSuda

Spotify Star

14106 Views

5 replies

0 likes

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Songs in playlist not appearing in queue (Spotify free)

I recently saved an album to my library and added it to a playlist. However, no matter how many times I reshuffle the playlist none of the songs appear in the queue. The playlist is on the long side (~480 songs) but the album makes up 6% of all the s...

Newbie

I recently saved an album to my library and added it to a playlist. However, no matter how many times I reshuffle the playlist none of the songs appear in the queue. The playlist is on the long side ...

543 Views

0 replies

1 likes

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Friends activity only shows 3 friends

Hey guys, what's up?So, my "friend activity" bar only shows 3 friends when I am actually following 7 people, and I'm pretty sure they're not on "off-line mode" 24/7. It doesn't even have the option "show more friends", it says "find friends" instead....

Newbie

Hey guys, what's up? So, my "friend activity" bar only shows 3 friends when I am actually following 7 people, and I'm pretty sure they're not on "off-line mode" 24/7. It doesn't even have the option...

melshahat

Visitor

2494 Views

2 replies

1 likes

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Unable to subscribe using PayPal

Hello, I am trying to subscribe to the 60-days valentine's promotion using my PayPal but it is not going through. I believe this has to do with the country settings but i am unable to change the country in my Spotify account. I cannot select my count...

Newbie

Hello,   I am trying to subscribe to the 60-days valentine's promotion using my PayPal but it is not going through. I believe this has to do with the country settings but i am unable to change...

307 Views

0 replies

0 likes

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How can i do play/stop in game with hotkey ?

I don't have keyboard with media keys... Just i have Next,Previous,Volume Up And Volume Down Keys on my keyboard... So how can i start/stop my songs in game ? i don't like AHK... Dont tell me plz

Newbie

I don't have keyboard with media keys... Just i have Next,Previous,Volume Up And Volume Down Keys on my keyboard... So how can i start/stop my songs in game ? i don't like AHK... Dont tell me plz 🙂

Dubbels

Music Fan

2594 Views

1 replies

0 likes

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Resizing the app window

So many updates went through since issue appeared and it is still not fixed for so long.Seriously what's the problem in fixing it?The issue is that resizing makes the window stuck and empty space appears.

Visitor

So many updates went through since issue appeared and it is still not fixed for so long. Seriously what's the problem in fixing it? The issue is that resizing makes the window stuck and empty space...

aeneas1

Music Fan

2906 Views

2 replies

3 likes

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Solved!! Spotify starting automatically

Out of the blue Spotify decided to start automatically when I boot my PC. In the Spotify settings it is NOT set to start after logging in and in my startup settings Spotify is disabled. The Spotifty Windows app is not installed.I already tried reinst...

Music Fan

Out of the blue Spotify decided to start automatically when I boot my PC. In the Spotify settings it is NOT set to start after logging in and in my startup settings Spotify is disabled. The Spotifty ...

Dubbels

Music Fan

35428 Views

10 replies

3 likes

Windows
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