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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39250 Views
  • 75 replies
  • 26 likes
  • 39250 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67328 Views
  • 265 replies
  • 21 likes
  • 67328 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4704 Views
  • 1 replies
  • 6 likes
  • 4704 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144692 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144692 Views
  • 0 replies
  • 26 likes

desktop spotify connect change volume for my phone

my iphone connect pc but dooesnt work change volume in 1 days. (another phone samsung glaxy s4 working good change volume)

  • Casual Listener
  •  my iphone connect pc but dooesnt work change volume in 1 days. (another phone samsung glaxy s4 working good change volume)   <screenshot snipped for security reasons>
  • 413 Views
  • 0 replies
  • 0 likes
  • change volume
  • 413 Views
  • 0 replies
  • 0 likes

Spotify no sound with razer kraken 7.1

Hello I can't hear spotify sound with my headphone and there is no post about it.Please help me ( I try to restart my pc I update everything , my headphone razer surround other... ) I'm in USB ( not in jack )

  • Newbie
  • Hello I can't hear spotify sound with my headphone and there is no post about it. Please help me ( I try to restart my pc I update everything , my headphone razer surround other... ) I'm in USB ( no...
  • Sebasty
  • Community Legend
  • 3109 Views
  • 1 replies
  • 0 likes
  • 3109 Views
  • 1 replies
  • 0 likes

Songs are not playing properly

So Im on my PC and for some reason the songs are playing af if their is a filter that turns the volume low and high really fast and i hear cracking, ive tried to restart my computer but no help, I also have premium, im not sure if thats the reason

  • Newbie
  • So Im on my PC and for some reason the songs are playing af if their is a filter that turns the volume low and high really fast and i hear cracking, ive tried to restart my computer but no help, I al...
  • Erkuspwn
  • Music Fan
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Can't Reinstall/Launch Spotify

I deleted Spotify a day ago, but now I can't seem to reinstall it. Whenever I try to launch the setup.exe, a prompt appears saying "A Windows Store installation of Spotify was found in your system. Please uninstall that version first, or update throu...

  • Newbie
  • I deleted Spotify a day ago, but now I can't seem to reinstall it.    Whenever I try to launch the setup.exe, a prompt appears saying "A Windows Store installation of Spotify was found in...
  • Erkuspwn
  • Music Fan
  • 761 Views
  • 1 replies
  • 0 likes
  • 761 Views
  • 1 replies
  • 0 likes

Login Error: There is an error in logging you into this application. Please try again later.

Premium subscriberHave just written in another thing but can't find it again after I submitted it.I get this error when logging in with facebook, not a computer wizz so any help needs to be easy to understand.many thanks.Dean.

  • Newbie
  • Premium subscriber Have just written in another thing but can't find it again after I submitted it. I get this error when logging in with facebook, not a computer wizz so any help needs to be easy ...
  • Erkuspwn
  • Music Fan
  • 1436 Views
  • 1 replies
  • 0 likes
  • 1436 Views
  • 1 replies
  • 0 likes

Solved!! Spotify is not working at all

Description of the Problem - Hi! I’ve been using Spotify since the beginning of June, I believe, with no problem. But today, when I started to use Spotify, it wouldn’t work. I downloaded the recent update on 7/23/2012. I did do a search of the Window...

  • Casual Listener
  • Description of the Problem - Hi!  I’ve been using Spotify since the beginning of June, I believe, with no problem.  But today, when I started to use Spotify, it wouldn’t work.  I down...
  • mustangfoxbody5
  • Regular
  • 156654 Views
  • 47 replies
  • 5 likes
  • 156654 Views
  • 47 replies
  • 5 likes

Spotify Connect Being Greedy With Two Computers

So this is a small annoyance, but I have two computers that I regularly listen to music to using Spotify on (home and work). Both have the full client installed. Spotify connect is nice because it keeps both synced to what I was listening to so when ...

  • Casual Listener
  • So this is a small annoyance, but I have two computers that I regularly listen to music to using Spotify on (home and work). Both have the full client installed. Spotify connect is nice because it ke...
  • phan_times
  • Community Legend
  • 750 Views
  • 1 replies
  • 0 likes
  • Connect
  • 750 Views
  • 1 replies
  • 0 likes

Playlist won't disappear

So ages ago there was some Summer Hits UK playlist (I think) maintained by Spotify, I had it followed, they removed it, now it shows up in my sidebar as "Loading.... by Spotify". Unfollowing won't make it go away, clicking it opens a blank page. I kn...

  • Casual Listener
  • So ages ago there was some Summer Hits UK playlist (I think) maintained by Spotify, I had it followed, they removed it, now it shows up in my sidebar as "Loading.... by Spotify". Unfollowing won't ma...
  • 469 Views
  • 0 replies
  • 0 likes
  • 469 Views
  • 0 replies
  • 0 likes

Solved!! Stops playing after 30 seconds...

Hi!Having huge issues with Spotify on the desktop.Every song stops playing after 30seconds... I have tried reinstalling, log in and out...NOTHING works!

  • Regular
  • Hi! Having huge issues with Spotify on the desktop. Every song stops playing after 30seconds...  I have tried reinstalling, log in and out... NOTHING works!
  • CryticalAce
  • Community Legend
  • 26709 Views
  • 6 replies
  • 4 likes
  • 26709 Views
  • 6 replies
  • 4 likes

Banner ads playing over music

When in Desktop mode, the rolling banner ads that have sound play over the music. I don't see any way to mute or alter the ads. Pretty much destroys the experience.

  • Newbie
  • When in Desktop mode, the rolling banner ads that have sound play over the music. I don't see any way to mute or alter the ads. Pretty much destroys the experience.
  • ECameo
  • Newbie
  • 2165 Views
  • 11 replies
  • 7 likes
  • 2165 Views
  • 11 replies
  • 7 likes

Clicking on Album Art

I, at times, am able to click on the album art and it will direct me to the song in my playlist. This doesn't happen all the time, but when I click on a song right now it takes me to some random song in my playlist.

  • Newbie
  • I, at times, am able to click on the album art and it will direct me to the song in my playlist. This doesn't happen all the time, but when I click on a song right now it takes me to some random song...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Error Code 1005: Facebook and Spotify Linked login

I can only login to my account on the web player if each time before I login I delete the app on Facebook to add it again later.But, I just downloaded the Desktop app because it looks and seems to function better. My memory must be wrong because I ca...

  • Casual Listener
  • I can only login to my account on the web player if each time before I login I delete the app on Facebook to add it again later. But, I just downloaded the Desktop app because it looks and...
  • irgrustam369
  • Newbie
  • 1582 Views
  • 4 replies
  • 0 likes
  • 1582 Views
  • 4 replies
  • 0 likes

Can't listen to music because Spotify freezes playback on ads

Everytime an ad comes up there is no sound and nothing plays. Everytime this happens I have to close Spotify and open it again in order to continue listening to music. It is very annoying.

  • Casual Listener
  • Everytime an ad comes up there is no sound and nothing plays. Everytime this happens I have to close Spotify and open it again in order to continue listening to music. It is very annoying.
  • Nico
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Spotify web stops playing after 30 seconds, every 30 sec

-This is across all platforms-It's connected to my facebook-I don't have premium-It's.... wildly annoying -I have tried clearing cache and logging out across all platforms

  • Casual Listener
  • -This is across all platforms -It's connected to my facebook -I don't have premium -It's.... wildly annoying 😞  -I have tried clearing cache and logging out across all platforms
  • Marigold
  • Casual Listener
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

playlist appearing that I did not make

So this playlist is in my list of playlists and I 100% did not make it, half the artists/songs Ive never even heard of before. The playlist has a name - jj(2) so it cant be accidental and says it was created by me. It is also from only a few months a...

  • Newbie
  • So this playlist is in my list of playlists and I 100% did not make it, half the artists/songs Ive never even heard of before. The playlist has a name - jj(2) so it cant be accidental and says i...
  • Nico
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Spotify Background

CHANGE THE SPOTIFY BACKGROUND!!OR make it an option so we can personalise it ourselves. The black background is so dim & creates no backlight.

  • Newbie
  • CHANGE THE SPOTIFY BACKGROUND!! OR make it an option so we can personalise it ourselves.    The black background is so dim & creates no backlight.  
  • TheBrickSlayer
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Playing lags every evening

Hi. Each evening around 21:00 +- 15 minutes (UTC+3) playing starts lag. It stops and starts. Spotify shows me blue banner with message 'Can't play song'. At the same time local files can be played without lags. The issue is represantable both on desk...

  • Casual Listener
  • Hi.   Each evening around 21:00 +- 15 minutes (UTC+3) playing starts lag. It stops and starts. Spotify shows me blue banner with message 'Can't play song'. At the same time local files can be ...
  • AndreiShenets
  • Casual Listener
  • 345 Views
  • 2 replies
  • 1 likes
  • 345 Views
  • 2 replies
  • 1 likes

Can't add new songs to my playlists even though I can still see the playlist

For the past week or so, everytime I open Spotify on my Windows computer, I cannot add new songs to my playlists. I can see my playlists on the left-side menu, but don't have the ability to add new songs to them. I figured out a temporary work-around...

  • Newbie
  • For the past week or so, everytime I open Spotify on my Windows computer, I cannot add new songs to my playlists. I can see my playlists on the left-side menu, but don't have the ability to add new s...
  • Berdyon
  • Newbie
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Solved!! Cancel premium

Hi i have specific problem, because i was had 2 accounts on spotyfiy, 1 normal from mail and second signed in from facebook. On this 2. i activated free month premium. After format and reinstall spotyfiy when i try log in on fb account it switch me o...

  • Casual Listener
  • Hi i have specific problem, because i was had 2 accounts on spotyfiy, 1 normal from mail and second signed in from facebook. On this 2. i activated free month premium. After format and reinstall spot...
  • CryticalAce
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

volume changes on desktop app

On my desktop app, the volume and the quality lowers/weakens when Spotify isn't my active window.If I click to another application, the volume lowers and I lose the "richness" of the song; lose the base and mid, like it's being played without the bas...

  • Casual Listener
  • On my desktop app, the volume and the quality lowers/weakens when Spotify isn't my active window. If I click to another application, the volume lowers and I lose the "richness" of the song; los...
  • Goldenprei
  • Casual Listener
  • 1657 Views
  • 3 replies
  • 1 likes
  • 1657 Views
  • 3 replies
  • 1 likes