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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1878 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147948 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

133161 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11148 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

PC not showing podcast episodes after search

Hello everyone. I'm hoping someone can help me figure this out... I searched for a topic on my phone and found an epsiode of a podcast that I really liked. I searched the same way on my desktop but the only result I got was for the actual podcast. I ...

Newbie

Hello everyone. I'm hoping someone can help me figure this out... I searched for a topic on my phone and found an epsiode of a podcast that I really liked. I searched the same way on my desktop but t...

419 Views

0 replies

0 likes

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Spotify pauses on its own

Hi everyone !So I use Spotify on windows 7, i'm using the last version. (My brother's pc is on windows 10, he have the same problem). I use it when I play video games.In the case of listening music and playing at the same time, after ~5 songs, the mu...

Newbie

Hi everyone ! So I use Spotify on windows 7, i'm using the last version. (My brother's pc is on windows 10, he have the same problem). I use it when I play video games. In the case of listening mus...

Sebasty

Community Legend

645 Views

1 replies

0 likes

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desktop spotify connect change volume for my phone

my iphone connect pc but dooesnt work change volume in 1 days. (another phone samsung glaxy s4 working good change volume)

Casual Listener

 my iphone connect pc but dooesnt work change volume in 1 days. (another phone samsung glaxy s4 working good change volume)   <screenshot snipped for security reasons>

505 Views

0 replies

0 likes

change volume
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What's new in 1.0.74.380.g1fcff12a?

Spotify just updated to 1.0.74.380.g1fcff12a. Where is the change log?

Visitor

Spotify just updated to 1.0.74.380.g1fcff12a.   Where is the change log?

user-removed

Not applicable

1273 Views

6 replies

0 likes

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"Can't play the current song" in the middle of a song

I've been a happy Spotify premium user for a couple of years now. Since today, I have some issues with the Windows desktop client on both my tablet as well as my desktop PC. The PC has wired network connectivity and outputs audio through HDMI. The ta...

Casual Listener

I've been a happy Spotify premium user for a couple of years now. Since today, I have some issues with the Windows desktop client on both my tablet as well as my desktop PC. The PC has wired network ...

Cleverbird

Casual Listener

1209 Views

5 replies

4 likes

  • 1209 Views
  • 5 replies
  • 4 likes

Spotify no sound with razer kraken 7.1

Hello I can't hear spotify sound with my headphone and there is no post about it.Please help me ( I try to restart my pc I update everything , my headphone razer surround other... ) I'm in USB ( not in jack )

Newbie

Hello I can't hear spotify sound with my headphone and there is no post about it. Please help me ( I try to restart my pc I update everything , my headphone razer surround other... ) I'm in USB ( no...

Sebasty

Community Legend

3709 Views

1 replies

0 likes

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  • 1 replies
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cant play songs on win desktop

songs only playing on mobile phone, cant get them to play on desktop win 10, it comes up with this song is not available, premium

Casual Listener

songs only playing on mobile phone, cant get them to play on desktop win 10, it comes up with this song is not available, premium

bigdaddy1902

Newbie

578 Views

3 replies

0 likes

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Can't Reinstall/Launch Spotify

I deleted Spotify a day ago, but now I can't seem to reinstall it. Whenever I try to launch the setup.exe, a prompt appears saying "A Windows Store installation of Spotify was found in your system. Please uninstall that version first, or update throu...

Newbie

I deleted Spotify a day ago, but now I can't seem to reinstall it.    Whenever I try to launch the setup.exe, a prompt appears saying "A Windows Store installation of Spotify was found in...

Erkuspwn

Music Fan

903 Views

1 replies

0 likes

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Solved!! Last fm problem

My account on last fm its not being accepted, and I have put my correct password and log in, but it keeps saying that its wrong and just didnt sync.Dont know what to do.

Regular

My account on last fm its not being accepted, and I have put my correct password and log in, but it keeps saying that its wrong and just didnt sync. Dont know what to do.

pedro47

Regular

1243 Views

8 replies

0 likes

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Login Error: There is an error in logging you into this application. Please try again later.

Premium subscriberHave just written in another thing but can't find it again after I submitted it.I get this error when logging in with facebook, not a computer wizz so any help needs to be easy to understand.many thanks.Dean.

Newbie

Premium subscriber Have just written in another thing but can't find it again after I submitted it. I get this error when logging in with facebook, not a computer wizz so any help needs to be easy ...

Erkuspwn

Music Fan

1749 Views

1 replies

0 likes

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Popping/Crackling on All Songs

I've seen this problem posted a lot, but never with any actual solution. I'm hearing random crackling and popping VERY frequently through all songs on desktop spotify whenever I play music through my plug-in speakers. Spotify Web Player does not make...

Casual Listener

I've seen this problem posted a lot, but never with any actual solution. I'm hearing random crackling and popping VERY frequently through all songs on desktop spotify whenever I play music through my...

TheBrickSlayer

Roadie

1237 Views

3 replies

0 likes

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Songs are not playing properly

So Im on my PC and for some reason the songs are playing af if their is a filter that turns the volume low and high really fast and i hear cracking, ive tried to restart my computer but no help, I also have premium, im not sure if thats the reason

Newbie

So Im on my PC and for some reason the songs are playing af if their is a filter that turns the volume low and high really fast and i hear cracking, ive tried to restart my computer but no help, I al...

Erkuspwn

Music Fan

552 Views

1 replies

0 likes

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Can't drag songs to playlist, can't arrange songs in playlist, can't move playlists.

For some reason I can't drag songs to playlist, can't arrange songs in a playlist, can't move playlists. This makes it almost impossible to listen to music on spotify. I'm using Windows 10, have uninstalled and reinstalled, it's not because i clicked...

Newbie

For some reason I can't drag songs to playlist, can't arrange songs in a playlist, can't move playlists. This makes it almost impossible to listen to music on spotify. I'm using Windows 10, have...

z26gtr

Casual Listener

1445 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Spotify Connect Being Greedy With Two Computers

So this is a small annoyance, but I have two computers that I regularly listen to music to using Spotify on (home and work). Both have the full client installed. Spotify connect is nice because it keeps both synced to what I was listening to so when ...

Casual Listener

So this is a small annoyance, but I have two computers that I regularly listen to music to using Spotify on (home and work). Both have the full client installed. Spotify connect is nice because it ke...

phan_times

Community Legend

930 Views

1 replies

0 likes

Connect
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Playlist won't disappear

So ages ago there was some Summer Hits UK playlist (I think) maintained by Spotify, I had it followed, they removed it, now it shows up in my sidebar as "Loading.... by Spotify". Unfollowing won't make it go away, clicking it opens a blank page. I kn...

Casual Listener

So ages ago there was some Summer Hits UK playlist (I think) maintained by Spotify, I had it followed, they removed it, now it shows up in my sidebar as "Loading.... by Spotify". Unfollowing won't ma...

597 Views

0 replies

0 likes

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"Can't play the current song."

This morning, songs randomly pause and will not resume. An error bar pops up near the top that states "Can't play the current song.". This has occurred over a dozen times on different songs and artists.

Casual Listener

This morning, songs randomly pause and will not resume.  An error bar pops up near the top that states "Can't play the current song.".   This has occurred over a dozen times on diffe...

user-removed

Not applicable

3184 Views

12 replies

8 likes

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  • 8 likes

Clicking on Album Art

I, at times, am able to click on the album art and it will direct me to the song in my playlist. This doesn't happen all the time, but when I click on a song right now it takes me to some random song in my playlist.

Newbie

I, at times, am able to click on the album art and it will direct me to the song in my playlist. This doesn't happen all the time, but when I click on a song right now it takes me to some random song...

314 Views

0 replies

0 likes

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Solved!! Can't Add Songs to Playlist

Using the Spotify app on a Windows 10 laptop. The ability to add songs to a playlist stopped working whether I drag the song to an existing playlist or click on the 3 dots and scroll to "Add to Playlist." I've shut down and reopened Spotify.I've shut...

Regular

Using the Spotify app on a Windows 10 laptop. The ability to add songs to a playlist stopped working whether I drag the song to an existing playlist or click on the 3 dots and scroll to "Add to Playl...

calerobob

Regular

42748 Views

3 replies

3 likes

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  • 3 replies
  • 3 likes

Can't listen to music because Spotify freezes playback on ads

Everytime an ad comes up there is no sound and nothing plays. Everytime this happens I have to close Spotify and open it again in order to continue listening to music. It is very annoying.

Casual Listener

Everytime an ad comes up there is no sound and nothing plays. Everytime this happens I have to close Spotify and open it again in order to continue listening to music. It is very annoying.

Nico

Community Legend

336 Views

1 replies

0 likes

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  • 1 replies
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Spotify web stops playing after 30 seconds, every 30 sec

-This is across all platforms-It's connected to my facebook-I don't have premium-It's.... wildly annoying -I have tried clearing cache and logging out across all platforms

Casual Listener

-This is across all platforms -It's connected to my facebook -I don't have premium -It's.... wildly annoying 😞  -I have tried clearing cache and logging out across all platforms

Marigold

Casual Listener

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes