My speakers and computer sound work fine but spotify makes no sound when I press play

[simon30497]

Other programs such as Windows Media Player will play sound when I press play however Spotify won't and I was wondering what was wrong. My speaker and computer sound configuration settings haven't changed but it just stopped working!!!! Help Please.

[spotify4dummies · Accepted solution]

Have you looked to see if you have "Enable Hardware Acceleration" checked in the Spotify preferences? Try unchecking this, applying the change and restarting Spotify and your computer.

[Denven]

Have you looked to see if you have "Enable Hardware Acceleration" checked in the Spotify preferences? Try unchecking this, applying the change and restarting Spotify and your computer.

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I have the exact same problem, everything else just works fine, but when I try to play something in Spotify, it doesn't make any sound! And i disabled the 'enable hardware acceleration' which had no effect to me when i restarted.

[Denven · Accepted solution]

Strange..

But what I did:

- removed Spotify

- Let Ccleaner clean up your computer

- Download Spotify

- Install Spotify

- Launch Spotify

- Make sure in Spotify the sound is not muted

- Right click on your speaker icon next to your time/date in the taskbar and click Open Volumemixer

- There says Spotify, and there I saw it was muted THERE. 

Just look better, that's the only thing I like to say now 😛

[Mike173]

That does it! Thanks!!

[user-removed]

Hey Denven.

Thank you for Sharing this Solution with Community.

[stephridout]

Ive recent;ly changed to Windows 7 and can get no sound on Spotify - Ive tried everything spotify recommend, all the volume setting are on the accelerator is right the firewall is not blocking spotify - Ive uninstalled then reinstalled - interestingly any radio podcast has sound but not my music . Its so so frustrating can anyone help at all or do I have to juist give up?  Steph

[mulysa82]

there seem to be alot of this going on and they are working on it.

[Henkarno]

Ha, nice!

Actually, it wasnt shown to be muted on my comp, but it was when I MUTED and THEN unmuted, when my sound came back xD

Thanks man, was stuck with this for 2 weeks already >_<


FIXED, ty 😄

[Henkarno]

Try muting spotify in vollume mixer and then unmuting. Worked for me.

[ImmyWindom]

I just uninstalled spotify, and then reinstalled; worked instantly! 

[sweetsrt]

Thank you for this info. My speakers stopped working last week and it was driving me CRAZY.. The volume was not muted. But I uninstalled and then went and clicked the mute to on than back off and it woke it up.  I am grateful. Thank you. Working without music is unmotivating .

Thank You 

[monkeymomma05]

Thank you! I had problems after I updated spotify.  I did uninstall everything spotify (even in downloads) and reinstalled set up and all.  Now it is just fine!

[stephridout]

Hasnt worked for me Ive never had any sound on spotify -0 drives me mad......

[paulshinme]

folks

I have the same issue - just got a new Windows 7 PC and Spotify doesn't work - tried the 'enable hardware accelerator'  fix but no joy - was going to try the deinstall option but worried this would lose all my playlists - or am I being dim ? 🙂

[stephridout]

Yes Ive done all that to no avail just cant use spotify.

[stephridout]

Nothing wrong with my eye sight sonny....

[stephridout]

same here I can play radio pods but nothing else Ive tried all the hints and tips given on this site, and uninstalled and re installed, checked and un checked boxes.

[adtrmothatruckr]

Worked for me as well, thanks.

[stephridout]

Sadly not for me - have re installed done everything thats recommended on here, with no luck!