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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1845 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147571 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132736 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11119 Views

1 replies

6 likes

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Can't arrange song orders in playlist

I have recently had a problem where I can't arrange songs in any order I want in my playlists. I used to just be able to drag them around and change them in which order I wanted but that's not possible anymore. Now when I try draging songs nothing ha...

Casual Listener

I have recently had a problem where I can't arrange songs in any order I want in my playlists. I used to just be able to drag them around and change them in which order I wanted but that's not possib...

ewallin13

Casual Listener

631 Views

1 replies

0 likes

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[Bug] User Name Cutoff After 1.0.75.483.g7ff4a0dc update

The recent Windows Spotify Desktop App update [v1.0.75.483.g7ff4a0dc] has a issue with scaling (NOT the Microsoft Store version). More to the point the Minimize Button cuts off part of the User Name/Little Arrow in the upper right corner. Steps to re...

Newbie

The recent Windows Spotify Desktop App update [v1.0.75.483.g7ff4a0dc] has a issue with scaling (NOT the Microsoft Store version).   More to the point the Minimize Button cuts off part of the U...

Sebasty

Community Legend

1006 Views

4 replies

3 likes

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Superuser Contribution Random music change

Hello,I have a big problem with Spotify. Sometimes it just changes my music to a random one. I know that if the playlist is over, random musics gonna appear, but it's just like someone else using my account. Because the music is still playing, and al...

Newbie

Hello, I have a big problem with Spotify. Sometimes it just changes my music to a random one. I know that if the playlist is over, random musics gonna appear, but it's just like someone else using m...

Alfredo

Roadie

317 Views

1 replies

0 likes

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Import iTunes Playlists

New Spotify user here. I want to import some iTunes playlists. I found lots of instructions for this with a google search, but they all say to open file, import, import playlist. When I go to the file menu, there is no import option. Has Spotify done...

Newbie

New Spotify user here.  I want to import some iTunes playlists.  I found lots of instructions for this with a google search, but they all say to open file, import, import playlist.  Wh...

chandail

Casual Listener

1039 Views

2 replies

2 likes

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Windows 10 instant crash after login

After I login into my spotify account (I do not own premium) it instantly crashes. It just crashes with the programms - Desktop Store App and the other one. Spotify works fine on my handy and in the web player. I googled many solutions but nothing ch...

Newbie

After I login into my spotify account (I do not own premium) it instantly crashes. It just crashes with the programms - Desktop Store App and the other one. Spotify works fine on my handy and in the ...

877 Views

0 replies

1 likes

crash after login
instant crash after login
login crash
Windows 10
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al local in a playlist

Hey guys! Is there a way to put all my local music files in my playlist? The only way I see is to add every song one by one in the list. But... there must be a better way?

Newbie

Hey guys!   Is there a way to put all my local music files in my playlist? The only way I see is to add every song one by one in the list. But... there must be a better way?

339 Views

0 replies

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Impossible to create a shortcut in my Windows menu

HelloAs indicated in the subject, I do not anymore manage since a few days to create a shortcut of Spotify either in my menu to start or in my taskbar. Two days ago, the shortcut of the menu to start suddenly disappeared. I am grateful to cross every...

Newbie

Hello As indicated in the subject, I do not anymore manage since a few days to create a shortcut of Spotify either in my menu to start or in my taskbar. Two days ago, the shortcut of the menu to sta...

488 Views

0 replies

0 likes

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Spotify crashes when removing a playlist picture

When i remove a cover picture I've previously added to a playlist and save without putting up another picture spotify crashes, everytime. My spotify version is 1.0.24.104.g92a22684 and I'm on a 64bit windows 7

Newbie

When i remove a cover picture I've previously added to a playlist and save without putting up another picture spotify crashes, everytime.   My spotify version is 1.0.24.104.g92a22684 and I'm o...

626 Views

0 replies

0 likes

Crash
Playlist Cover
Playlist Cover image change
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desktop app for windows (8) wont uninstall

so a few minutes ago i was on the spotify desktop app and there was a notification, so i clicked on it and it said that there was an update availible so i pressed it to dowload it but then it said i didnt have enough storage. so i decided to uninstal...

Casual Listener

so a few minutes ago i was on the spotify desktop app and there was a notification, so i clicked on it and it said that there was an update availible so i pressed it to dowload it but then it said i ...

495 Views

0 replies

0 likes

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This song is not avaible

Hi I'm here to solve my problem.When i click one of the songs It says This song is not avaible.But it happens every song i clicked.i checked my internet connection.I resetted my ethernet but nothing changed.What should do??

Visitor

Hi I'm here to solve my problem.When i click one of the songs It says This song is not avaible.But it happens every song i clicked.i checked my internet connection.I resetted my ethernet but nothing ...

user-removed

Not applicable

623 Views

3 replies

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Another Error Code 4

I have been listening to spotify at work for a while. Just this week I got the error message "No internet connection detected. Spotify will automatically try to reconnect when it detects an internet connection (error code:4)." This issue is specific ...

Newbie

I have been listening to spotify at work for a while. Just this week I got the error message  "No internet connection detected. Spotify will automatically try to reconnect when it detects an in...

JordanCW

Casual Listener

544 Views

1 replies

1 likes

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I cannot find a song

Im trying to find "Heart Behind my eyes" of Joe Thomas. How could I get it?

Newbie

Im trying to find "Heart Behind my eyes" of Joe Thomas. How could I get it?

22lrfuller

Newbie

498 Views

1 replies

0 likes

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recommended songs are displayed in wrong language

On the frontpage of the spotify desktop app it shows a selection of cringy playlists. But even if they are 100% out of tune with my taste it is also in localized language and not in the language i chose in settings (English).How do i either disable t...

Casual Listener

On the frontpage of the spotify desktop app it shows a selection of cringy playlists. But even if they are 100% out of tune with my taste it is also in localized language and not in the language i ch...

432 Views

0 replies

0 likes

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WhatsApp web notifications interrupt songs, put them on pause

If I have WhatsApp web open in my browser (Chrome) at the same time as listening to Spotify on my desktop, every time I get a new Whatsapp notification it pauses the song I'm listening too and says 'Can't play current song'. And sometimes it takes a ...

Newbie

If I have WhatsApp web open in my browser (Chrome) at the same time as listening to Spotify on my desktop, every time I get a new Whatsapp notification it pauses the song I'm listening too and says '...

834 Views

0 replies

1 likes

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Issues with running Spotify on Windows 10

A few weeks back, I could run Spotify with no problems. I'm a premium customer with a family account. All of a sudden, Spotify timed out when I attempted to load the website and the program on my windows 10 PC refused to log me in.Have run multiple d...

Newbie

A few weeks back, I could run Spotify with no problems. I'm a premium customer with a family account. All of a sudden, Spotify timed out when I attempted to load the website and the program on my win...

461 Views

0 replies

0 likes

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Friends do not show on Friend activity unless I unfollow and re-follow them.

Every time I open the desktop version (either win store or standalone), my friends activity is empty, even though I have a few friends that I follow. If I unfollow them and follow them again, they appear on the feed. But when I close and reopen Spoti...

Newbie

Every time I open the desktop version (either win store or standalone), my friends activity is empty, even though I have a few friends that I follow. If I unfollow them and follow them again, they ap...

Jerome_Barnes

Newbie

2439 Views

4 replies

9 likes

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Videos are too loud

I've seen a topic about video ads too loud. This seems to apply to videos in general now when implemented. When listening to playlist with videos the volume (not the control) is way louder than other songs in this playlist.

Regular

I've seen a topic about video ads too loud. This seems to apply to videos in general now when implemented. When listening to playlist with videos the volume (not the control) is way louder than other...

491 Views

0 replies

0 likes

video
volume
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Downloading Local Files to my Desktop

I had some local file songs I'm trying to get onto my phone. I started by adding them to a separate playlist on my computer and trying to download them offline there first. For the last two hours all it says is "Waiting..." and won't download this pl...

Newbie

I had some local file songs I'm trying to get onto my phone. I started by adding them to a separate playlist on my computer and trying to download them offline there first. For the last two hours all...

MikeOrtiz

Newbie

679 Views

1 replies

0 likes

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Superuser Contribution Changing countries, drop down menu

HiI signed up with Spotify while I was in Canada, and now I have moved to South Africa. When I went to change my Country settings, I see that the only option I have in the drop down menu is USA... why? I am not using a VPN... why arent there more cou...

Newbie

Hi I signed up with Spotify while I was in Canada, and now I have moved to South Africa. When I went to change my Country settings, I see that the only option I have in the drop down menu is USA... ...

Alfredo

Roadie

307 Views

1 replies

0 likes

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Application Error (0xc0000001)

Since the most recent update, whenever I shut down my computer, I get this error message appear:"Spotify.exe - Application Error" followed by "The application was unable to start correctly (0xc0000001). Click ok to close the application". I've tried ...

Visitor

Since the most recent update, whenever I shut down my computer, I get this error message appear: "Spotify.exe - Application Error" followed by "The application was unable to start correctly (0xc00...

448 Views

0 replies

0 likes

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