Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49923 Views
  • 77 replies
  • 27 likes
  • 49923 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75794 Views
  • 271 replies
  • 21 likes
  • 75794 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5311 Views
  • 1 replies
  • 6 likes
  • 5311 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145452 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145452 Views
  • 0 replies
  • 26 likes

Spotify Desktop Visible for all devices in network.

Is it possible to set up a Spotify Client on a PC and let it show up in the Spotify Connect List on other devices in the network? This would be great for a Media PC in the living room, so you dont always have to manually login into your personal acco...

  • Newbie
  • Is it possible to set up a Spotify Client on a PC and let it show up in the Spotify Connect List on other devices in the network? This would be great for a Media PC in the living room, so you dont al...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Songs Skip Immediately

Im using Sopitfy Web Player on Windows 7 with good internet and headphones.I was using Spotify fine w no problem until this morning when it kept skipping songs immediately as soon as I clicked on one until it skips about 5 songs then it plays an Ad j...

  • Newbie
  • Im using Sopitfy Web Player on Windows 7 with good internet and headphones. I was using Spotify fine w no problem until this morning when it kept skipping songs immediately as soon as I clicked on...
  • 431 Views
  • 0 replies
  • 0 likes
  • 431 Views
  • 0 replies
  • 0 likes

2 Moderators for one Playlist

Hey Community, first I'll descripe my situation. We are two People and want to moderate a Playlist with two seperatet Spotify Accounts. The Playlist should be public for a medium big fellowship. The 'problem' is that only me and my friend should be a...

  • Newbie
  • Hey Community,   first I'll descripe my situation.   We are two People and want to moderate a Playlist with two seperatet Spotify Accounts. The Playlist should be public for a medium b...
  • Nightslash360
  • Roadie
  • 909 Views
  • 1 replies
  • 0 likes
  • 909 Views
  • 1 replies
  • 0 likes

import music from windows media player

hi! how can i import my music from windows media player to spotify? please help me!lg stephan

  • Visitor
  • hi!  how can i import my music from windows media player to spotify? please help me! lg stephan
  • Skynny70
  • Newbie
  • 52991 Views
  • 34 replies
  • 5 likes
  • 52991 Views
  • 34 replies
  • 5 likes

Spotify says it's updating but it isn't

The green bar doesn't move. I can fix this by closing Spotify in Task Manager, but I will get a notification (the blue circle) that there is an update available, and the next day Spotify will ask for permission to update when starting it up.

  • Casual Listener
  • The green bar doesn't move. I can fix this by closing Spotify in Task Manager, but I will get a notification (the blue circle) that there is an update available, and the next day Spotify will ask for...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

White bar at the top of spotify?

I recently updated spotify and now there is a white bar at the top. How would I fix this?

help.png
  • Newbie
  • I recently updated spotify and now there is a white bar at the top. How would I fix this?
  • user-removed
  • Not applicable
  • 7131 Views
  • 5 replies
  • 2 likes
  • 7131 Views
  • 5 replies
  • 2 likes

Desktop app under corporate firewall with CNTLM

Hello. I'm successfully using CNTLM as a proxy to install python packages. and other stuff, etc. But, for some reason, Spotify desktop app is not being able to use it and connect. I've tried many variations: HTTP, SOCKS4, ..., adding or not adding my...

  • Regular
  • Hello.  I'm successfully using CNTLM as a proxy to install python packages. and other stuff, etc.   But, for some reason, Spotify desktop app is not being able to use it and connect...
  • seanjseymour
  • Newbie
  • 1047 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1047 Views
  • 1 replies
  • 0 likes

Spotify Crashes Windows 8.1

For the past 3 weeks now, if I have Spotify playing music in the background on my Windows 8.1 laptop, after a random time (could be one song, could be a half days worth), it will at some point freeze where it loops 1second of the song that was playin...

  • Newbie
  • For the past 3 weeks now, if I have Spotify playing music in the background on my Windows 8.1 laptop, after a random time (could be one song, could be a half days worth), it will at some point freeze...
  • CzechFencer
  • Composer
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Start

I have an Argon stream2 streamer. I also have this PC, connected to the same network. Now I try to play spotify on the streamer. It has a place called "Spotify", so I went there, pressed the "select button". It now says "Waiting for users" and there ...

  • Casual Listener
  • I have an Argon stream2 streamer. I also have this PC, connected to the same network. Now I try to play spotify on the streamer. It has a place called "Spotify", so I went there, pressed the "select ...
  • Sebasty
  • Community Legend
  • 1662 Views
  • 3 replies
  • 0 likes
  • 1662 Views
  • 3 replies
  • 0 likes

How to add local file to IOS?

https://scontent-hkg3-1.xx.fbcdn.net/v/t34.0-12/28829548_10156313192011617_342186544_n.jpg?oh=948611846a957f99274f94cfa8e9a6c4&oe=5A9F5200 The same playlists shows nothing in my IPhone, how to fix this, thanks a lot.

  • Casual Listener
  • https://scontent-hkg3-1.xx.fbcdn.net/v/t34.0-12/28829548_10156313192011617_342186544_n.jpg?oh=948611846a957f99274f94cfa8e9a6c4&oe=5A9F5200   The same playlists shows nothing in my IPhone, ...
  • climbk49266
  • Casual Listener
  • 640 Views
  • 2 replies
  • 0 likes
  • 640 Views
  • 2 replies
  • 0 likes

Solved!! Playlists gone

I accidentally disconnected my account from Facebook, and all my playlists disappeared. I reconnected to Facebook, but they're still gone. I tried going to the recover playlists page, which did work. Is there any way to get them back?

  • Newbie
  • I accidentally disconnected my account from Facebook, and all my playlists disappeared. I reconnected to Facebook, but they're still gone. I tried going to the recover playlists page, which did work....
  • TobiasYoung
  • Composer
  • 1337 Views
  • 1 replies
  • 0 likes
  • 1337 Views
  • 1 replies
  • 0 likes

Solved!! Blue screen

Hi guys, every time I try to install Spotify on my computer running windows 10 gives me a Blue Screen of Death, anybody knows why and how to fix it? Thanks in advance.

  • Casual Listener
  • Hi guys,  every time I try to install Spotify on my computer running windows 10 gives me a Blue Screen of Death, anybody knows why and how to fix it? Thanks in advance.
  • CarolDavidson59
  • Newbie
  • 19750 Views
  • 6 replies
  • 0 likes
  • Windows
  • 19750 Views
  • 6 replies
  • 0 likes

Dear Spotify it is 2018. Why is your Windows version still so sluggish?

Hello, my hardware is capable of running modern games with 120fps+ on fullHD. Ryzen 1700x paired with a GTX1080. Yet my computer is struggling to handle Spotify and dont tell me to delete cache files or remove some folders to scan because I already d...

  • Newbie
  • Hello,      my hardware is capable of running modern games with 120fps+ on fullHD. Ryzen 1700x paired with a GTX1080. Yet my computer is struggling to handle Spotify and dont tell m...
  • reeong
  • Regular
  • 798 Views
  • 2 replies
  • 7 likes
  • 798 Views
  • 2 replies
  • 7 likes

Release in Croatia?

Any plans for that? ETA? 

  • Visitor
  • Any plans for that? ETA? 
  • Sebasty
  • Community Legend
  • 9628 Views
  • 2 replies
  • 19 likes
  • 9628 Views
  • 2 replies
  • 19 likes

Solved!! How can I install spotify on a different drive?

I do not want spotify on my C drive, I would like it to install on my E drive. When I install spotify it automatically goes to C drive and does not even give me an option to change this. Is there a way to change it?

  • Regular
  • I do not want spotify on my C drive, I would like it to install on my E drive.  When I install spotify it automatically goes to C drive and does not even give me an option to change this.  ...
  • AJRamos308
  • Newbie
  • 119541 Views
  • 26 replies
  • 6 likes
  • 119541 Views
  • 26 replies
  • 6 likes

[Bug] User Name Cutoff After 1.0.75.483.g7ff4a0dc update

The recent Windows Spotify Desktop App update [v1.0.75.483.g7ff4a0dc] has a issue with scaling (NOT the Microsoft Store version). More to the point the Minimize Button cuts off part of the User Name/Little Arrow in the upper right corner. Steps to re...

  • Newbie
  • The recent Windows Spotify Desktop App update [v1.0.75.483.g7ff4a0dc] has a issue with scaling (NOT the Microsoft Store version).   More to the point the Minimize Button cuts off part of the U...
  • Sebasty
  • Community Legend
  • 834 Views
  • 4 replies
  • 3 likes
  • 834 Views
  • 4 replies
  • 3 likes

Solved!! How Can I Change My Name on Spotify? (Not Username)

I've looked around the spotify community for the answer to this question, and I know that you can't change your username on spotify. But I don't care about that, because my username is some random string of letters and numbers that doesn't show up on...

  • Regular
  • I've looked around the spotify community for the answer to this question, and I know that you can't change your username on spotify. But I don't care about that, because my username is some random st...
  • Maxim
  • Spotify Star
  • 14158 Views
  • 3 replies
  • 0 likes
  • 14158 Views
  • 3 replies
  • 0 likes

Playlist dissapeared in windows desktop app

A colaborative playlist I've made appear on the web version of Spotify, but after I sign the premium, the playlist doesn't appear on desktop app. What can I do?

  • Newbie
  • A colaborative playlist I've made appear on the web version of Spotify, but after I sign the premium, the playlist doesn't appear on desktop app. What can I do?
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Solved!! Spotify desktop fullscreen bug

I'm running a dual monitor setup and noticed that when I move the Spotify app to my main screen and fullscreen it, it cuts off at my friends list and just displays my desktop on the far right of my screen. This also means that it cuts off the volume ...

  • Casual Listener
  • I'm running a dual monitor setup and noticed that when I move the Spotify app to my main screen and fullscreen it, it cuts off at my friends list and just displays my desktop on the far right of my s...
  • SchmooStuff
  • Newbie
  • 12560 Views
  • 7 replies
  • 0 likes
  • 12560 Views
  • 7 replies
  • 0 likes

Spotify plays music on its own.

Cant seem to find a costumer support? My spotify on my phone is playing music by itself. I can see on the recently played list, that it is not my music. Sometimes another device tries to change my playing device, an i have to overule it a couple of t...

  • Newbie
  • Cant seem to find a costumer support? My spotify on my phone is playing music by itself. I can see on the recently played list, that it is not my music. Sometimes another device tries to change my pl...
  • MattSuda
  • Spotify Star
  • 3497 Views
  • 1 replies
  • 2 likes
  • 3497 Views
  • 1 replies
  • 2 likes