Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1640 Views

0 replies

2 likes

  • 1640 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145464 Views

83 replies

27 likes

  • 145464 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130370 Views

294 replies

22 likes

  • 130370 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10977 Views

1 replies

6 likes

  • 10977 Views
  • 1 replies
  • 6 likes

Desktop App not working unless logged in with temp password

I have my Spotify account linked to Facebook and typically use that to login. For some reason my desktop app (windows) is saying there is no internet connection when I select Login with Facebook. However, when I receive a text with a password and log...

Visitor

I have my Spotify account linked to Facebook and typically use that to login. For some reason my desktop app (windows) is saying there is no internet connection when I select Login with Facebook. How...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Separate Artist with Same Name

This post perhaps duplicate with https://community.spotify.com/t5/Closed-Ideas/Separate-Artist-with-Same-Name/idi-p/69379 however when I tried to report the same artist name using the link provided (https://community.spotify.com/t5/Staff-Announcement...

Newbie

This post perhaps duplicate with https://community.spotify.com/t5/Closed-Ideas/Separate-Artist-with-Same-Name/idi-p/69379   however when I tried to report the same artist name using the l...

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
  • 0 likes

Saved songs won't play in Chrome

In Spotify online using a chrome browser, my saved songs won't play. If I search for the song, it plays normally as I would expect. Does anyone have any ideas?

Newbie

In Spotify online using a chrome browser, my saved songs won't play. If I search for the song, it plays normally as I would expect. Does anyone have any ideas?

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Spotify won’t open due to device license

Hello there, was just wondering if someone can help me. I just got a new windows computer and have the Spotify app downloaded. It worked perfectly fine but after a few hours it came up with the message “CLiP license device ID does not match the devic...

Casual Listener

Hello there, was just wondering if someone can help me. I just got a new windows computer and have the Spotify app downloaded. It worked perfectly fine but after a few hours it came up with the messa...

Hubo

Community Legend

3730 Views

4 replies

0 likes

  • 3730 Views
  • 4 replies
  • 0 likes

"Following" has Disappeared.

Hi, I was wondering how I can bring back the panel on the right-hand side that shows people I am following and what they last listened to. This has been replaced by the invitation to "find friends". I've already found everyone I need/want to, and wou...

Regular

Hi,  I was wondering how I can bring back the panel on the right-hand side that shows people I am following and what they last listened to. This has been replaced by the invitation to "find f...

Sebasty

Community Legend

1209 Views

8 replies

1 likes

  • 1209 Views
  • 8 replies
  • 1 likes

Solved!! Is Spotify a malware or no?

When I installed Spotify, I checked if it was a virus, and... there are too many posts saying Spotify is a virus, Spotify contains adwares...So I need to know: is Spotify a virus or no? VirusTotal says that Spotify can be a virus (Trojan-GameThief fo...

Casual Listener

When I installed Spotify, I checked if it was a virus, and... there are too many posts saying Spotify is a virus, Spotify contains adwares... So I need to know: is Spotify a virus or no? VirusTotal ...

CreatorMan2006

Casual Listener

19007 Views

5 replies

0 likes

  • 19007 Views
  • 5 replies
  • 0 likes

.

.

Newbie

.

phan_times

Community Legend

814 Views

1 replies

0 likes

  • 814 Views
  • 1 replies
  • 0 likes

Discover Weekly full of old songs

I've noticed of late my Discover Weekly is full of songs which have appeared in previous 'Discover Weekly' lists. Is this a service Spotify is offering to people with dementia? Not there yet Spotify!

Regular

I've noticed of late my Discover Weekly is full of songs which have appeared in previous 'Discover Weekly' lists. Is this a service Spotify is offering to people with dementia? Not there yet Spotify!

mad_prof

Regular

691 Views

2 replies

0 likes

  • 691 Views
  • 2 replies
  • 0 likes

Private Playlist Followers

Hello! I turned my playlist private, but there were people following it prior to me turning it. It still says there are some people following it even after I turned it into a private playlist. Can they still see it even though I turned it on private?

Newbie

Hello!   I turned my playlist private, but there were people following it prior to me turning it. It still says there are some people following it even after I turned it into a priva...

user-removed

Not applicable

2396 Views

2 replies

0 likes

  • 2396 Views
  • 2 replies
  • 0 likes

Daily mix bug

When I play a daily mix playlist, the current song shows at the bottom of the app. If I click the "like" button, the song at the bottom no longer refreshes to the current song being played. When I go in to the queue and manually play the 'current' so...

Casual Listener

When I play a daily mix playlist, the current song shows at the bottom of the app. If I click the "like" button, the song at the bottom no longer refreshes to the current song being played.   ...

641 Views

0 replies

0 likes

bug
  • 641 Views
  • 0 replies
  • 0 likes

Username is bunch of random characters

Username is bunch of random characters. How do I fix it?Edit: I fixed it. After I posted this, it asked me to choose a username. I can't figure how to delete this. Sorry.

Newbie

Username is bunch of random characters. How do I fix it? Edit: I fixed it. After I posted this, it asked me to choose a username. I can't figure how to delete this. Sorry.

Florj

Newbie

54791 Views

233 replies

32 likes

  • 54791 Views
  • 233 replies
  • 32 likes

Login issue on Lenovo Yoga Laptop

For the past two days I have experienced trouble with the "downloaded app" login screen not responding when login email and password are entered. I have uninstalled and reinstalled three times with no luck. The app on my phone works and the website s...

Newbie

For the past two days I have experienced trouble with the "downloaded app" login screen not responding when login email and password are entered. I have uninstalled and reinstalled three times with n...

613 Views

0 replies

0 likes

  • 613 Views
  • 0 replies
  • 0 likes

Local Files with wrong information

Hey there Community, So I have bought some digital albums from shows I've attended from Metallica and Red Hot Chili Peppers from before I started using Spotify. I've used spotify for a while now and only now it occurred to me to add those local files...

Casual Listener

Hey there Community,   So I have bought some digital albums from shows I've attended from Metallica and Red Hot Chili Peppers from before I started using Spotify. I've used spotify for a while...

lucasfmundim

Casual Listener

733 Views

1 replies

0 likes

local files
Wrong Info
  • 733 Views
  • 1 replies
  • 0 likes

Song Perfect Symphony doesn't work

hello everyone, i'm on my windows spotify and i've noticed that the song Perfect Symphony of Ed Sheeran plays the same song as Perfect of the same author and not the one with Andrea Bocelli. i've tryed the same on my phone and it plays it correctly. ...

Newbie

hello everyone,  i'm on my windows spotify and i've noticed that the song Perfect Symphony of Ed Sheeran plays the same song as Perfect of the same author and not the one with Andrea Bocelli.&n...

Sebasty

Community Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Can't listen to Spotify on my bluetooth speaker

Hello everybody, This is the first time I write on this forum, because recently I've been facing some troubles with Spotify. I have a bluetooth speaker (JBL Charge 3) which I always used to listen to music on my computer (windows 10). For several day...

Newbie

Hello everybody,    This is the first time I write on this forum, because recently I've been facing some troubles with Spotify.   I have a bluetooth speaker (JBL Charge 3) which I ...

1612 Views

0 replies

1 likes

  • 1612 Views
  • 0 replies
  • 1 likes

Spotify randomly pauses music, no consistent pattern.

I've noticed that every now and then my music pauses, sometimes it's once a day, sometimes it's multiple times a minute, and it gets very frustrating to try and just listen to music. I've tried reinstalling Spotify, logging Spotify out of all devices...

Newbie

I've noticed that every now and then my music pauses, sometimes it's once a day, sometimes it's multiple times a minute, and it gets very frustrating to try and just listen to music. I've tried reins...

Sebasty

Community Legend

917 Views

1 replies

0 likes

bugs
pausing
Pausing playback
PC
Windows 10
  • 917 Views
  • 1 replies
  • 0 likes

How to uninstall spotify that stuck from Microsoft store

Hi, i installed spotify from microsoft store and I wanted to uninstall it as there is a problem. even tried to shred it but it doesn't help to uninstall it. Anyone has idea how to?

Casual Listener

Hi, i installed spotify from microsoft store and I wanted to uninstall it as there is a problem.  even tried to shred it but it doesn't help to uninstall it. Anyone has idea how to?

IguanaSetup

Community Legend

24152 Views

3 replies

1 likes

  • 24152 Views
  • 3 replies
  • 1 likes

how to minimize spotify for gaming

hey is it possible with Spotify free to minimize so the tray is tiny? or is that a premium only thing

Newbie

hey is it possible with Spotify free to minimize so the tray is tiny? or is that a premium only thing 

phan_times

Community Legend

867 Views

2 replies

0 likes

  • 867 Views
  • 2 replies
  • 0 likes

Spotify Doesn't Load After Login

Hi, I have been using Spotify without any problems for 2 years now, but this newest one is really surprising. Today, I was listening to music, when it said I was offline. All other apps and websited were working fine, so I just logged out of the wind...

Casual Listener

Hi,   I have been using Spotify without any problems for 2 years now, but this newest one is really surprising. Today, I was listening to music, when it said I was offline. All other apps and ...

631 Views

0 replies

0 likes

  • 631 Views
  • 0 replies
  • 0 likes

Friendslist has gone?!

Hey guys, for some time, i'm not able to see my friends(what they're listening to...) in the right column (Desktopversion). or rather i can only see one friend and he is so "half cut"...Any ideas?Would be pretty appreciative!Thx

Newbie

Hey guys,  for some time, i'm not able to see my friends(what they're listening to...) in the right column (Desktopversion). or rather i can only see one friend and he is so "half cut"... Any ...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes