Can't load find friends on any device

[Pad]

Plan

Premium

Country

 UK

Device

iPhone 6s and HP laptop

Operating System

iOS 10 Windows 10

My Question or Issue

I'm having trouble using the find my friends tab on any system, my windows pc or my iphone. I can load it but whenever I click Find Friends, on my iPhone it just comes up as an empty option screen, on my laptop the circle and dialogue box appears but no options ever load, regardless of how long I leave it.

Any help would be appreciated

[Brunelicia]

Hi there,

I recommend you to check here if you have the option enabled "Process my Facebook Data".

This feature needs Facebook to function, so, your Facebook Account also needs to be connected!

For more information about finding and following friends and artists please check this: https://support.spotify.com/using_spotify/the_basics/how-do-i-follow-unfollow-friends-and-artists-on...

Hope this helps! 🙂

[Pad]

Hi there,

This option has been on but it still doesn't work. Is there any other options or things I could try?

Cheers 

[Brunelicia]

I suggest you to try doing a clean reinstall of the app, if that doesn't work, please, let me know!  🙂