Can't play a certain artist

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Can't play a certain artist

Luanne98
Casual Listener

Plan

Premium

Country

Germany

Device

Acer Spin 1 + Samsung Galaxy Note 4

Operating System

Windows 10, Android 6

 

My Question or Issue

I've been trying to play songs by a certain artist on my laptop. No matter what song I click, I get an error message along the lines of "we can only play this artist if you approve of them in the Spotify app on your phone". When I try to play their songs on my phone, nothing happens. I can tap the song, but it won't start. I cannot even queue it (it says "this content cannot be queued" or something).

 

Am I missing some weird setting? How do I play those songs?

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Can't play a certain artist

Rising Star 19 Emilia_8
Rising Star 19

Hi @Luanne98

 

You must have block this artist on your mobile device. That's why you're not able to play their songs. 

 

To unblock them:

  • Open Spotify on your mobile, 
  • Go to Your Library
  • Scroll all the way down through your Playlists (or Artists, depending on device), 
  • Click Hidden
  • Unblock the artist.
Emilia_8Rising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

4 Replies
Solution!

Re: Can't play a certain artist

Rising Star 19 Emilia_8
Rising Star 19

Hi @Luanne98

 

You must have block this artist on your mobile device. That's why you're not able to play their songs. 

 

To unblock them:

  • Open Spotify on your mobile, 
  • Go to Your Library
  • Scroll all the way down through your Playlists (or Artists, depending on device), 
  • Click Hidden
  • Unblock the artist.
Emilia_8Rising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Can't play a certain artist

Luanne98
Casual Listener

Yep, that was the problem. Thank you so much!

 

Now I seriously wonder how I managed to block them without noticing, lol.

Re: Can't play a certain artist

Rising Star 19 Emilia_8
Rising Star 19

Hi @Luanne98

 

No problem, I'm happy everything worked out for you! 

Emilia_8Rising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't play a certain artist

Luanne98
Casual Listener

I had to restart both app. Thought I might mention this for anyone with the same problem.

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