Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1314 Views

0 replies

2 likes

  • 1314 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144346 Views

83 replies

27 likes

  • 144346 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129188 Views

294 replies

22 likes

  • 129188 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10862 Views

1 replies

6 likes

  • 10862 Views
  • 1 replies
  • 6 likes

Superuser Contribution How do I hide/dislike/ban specific songs ?

PlanPremiumDeviceAndroid and PC My Question or IssueHow do I hide/dislike/ban specific songs ?Why are we able to like everything so quickly but not able to dislike them ? There is no option to hide/ban the song when I click the 3 dot or right click.I...

Casual Listener

Plan Premium Device Android and PC   My Question or Issue How do I hide/dislike/ban specific songs ? Why are we able to like everything so quickly but not able to dislike them ?   ...

Darkness666

Newbie

9567 Views

15 replies

15 likes

  • 9567 Views
  • 15 replies
  • 15 likes

Superuser Contribution Not sorting podcasts properly

PlanPremiumCountryIrelandDevice(Samsung Galaxy Book Go)Operating System(Windows 11.) My Question or IssueSpotify doesn't properly sort my podcasts by recently added. The one at the end was last uploaded yesterday and one of them in the middle was Mar...

Visitor

  Plan Premium Country Ireland Device (Samsung Galaxy Book Go) Operating System (Windows 11.)   My Question or Issue Spotify doesn't properly sort my podcasts by recently added. ...

Dian

Spotify Legend

364 Views

1 replies

1 likes

  • 364 Views
  • 1 replies
  • 1 likes

Refuses to play any songs on Desktop Win10

PlanPremium FamilyCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWhen I try to open any of my playlists/library/liked songs, it shows a loading icon for ~30 seconds and then "Something went wrong while loading your albums." I can sea...

Casual Listener

Plan Premium Family Country US Device PC Operating System Windows 10   My Question or Issue When I try to open any of my playlists/library/liked songs, it shows a loading icon for ~30 ...

phazeHello

Casual Listener

503 Views

2 replies

1 likes

  • 503 Views
  • 2 replies
  • 1 likes

Solved!! spotify doesnt play music unless its in a playlist

PlanPremiumCountryU.SDevicePCOperating SystemWindows 10 My Question or IssueSpotify doesn't play music unless its in a playlist. I can't just search up a song and listen, I have to add it to a playlist first. It has become very annoying. Is there a f...

Casual Listener

Plan Premium Country U.S Device PC Operating System Windows 10   My Question or Issue Spotify doesn't play music unless its in a playlist. I can't just search up a song and listen, I h...

achitkara

Casual Listener

600 Views

2 replies

0 likes

  • 600 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Why was the playlist manual ordering feature removed?!

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10Today 2023-03-24 I woke up to my spotify meticulously 300+ ordered playlists completely changed.The only ordering options offered are:Recent (the playlists you played recently)Recently AddedAl...

Casual Listener

Plan Premium Country Canada Device PC Operating System Windows 10 Today 2023-03-24 I woke up to my spotify meticulously 300+ ordered playlists completely changed. The only ordering optio...

MattSuda

Spotify Star

1634 Views

2 replies

4 likes

  • 1634 Views
  • 2 replies
  • 4 likes

Superuser Contribution The desktop app lies to you when hiding a song on the release radar

PlanPremiumCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueFor over a year now my release radar has been including unknown artists that I never listen to. So I use the included "hide" feature which displays the following mess...

Casual Listener

Plan Premium Country Canada Device Desktop Operating System Windows 10   My Question or Issue For over a year now my release radar has been including unknown artists that I never liste...

Forbidden-Orc

Casual Listener

1033 Views

7 replies

2 likes

Not functioning as intended
  • 1033 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify keeps increasing the volume of all media open

When I open the Spotify app on my computer, the audio of any media playing from my web browser is doubled. Spotify doesn't change the volume on my computer, it remains at the level I set it at, but is considerably louder without changing the number. ...

Newbie

When I open the Spotify app on my computer, the audio of any media playing from my web browser is doubled. Spotify doesn't change the volume on my computer, it remains at the level I set it at, but i...

Eni

Moderator

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs out of order/missing from Liked Playlist

PlanPremiumCountryUSA DeviceDell LaptopOperating SystemWindows My Question or IssueHi all, The songs in my "Liked Songs" are displayed out of order or missing. When I click on a song to play, it plays the correct song, but when I look at the unshuffl...

Visitor

Plan Premium Country USA   Device Dell Laptop Operating System Windows   My Question or Issue Hi all,   The songs in my "Liked Songs" are displayed out of order or missing...

Lyubka

Moderator

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

app wont work

app keeps saying Spotify can't play this right now if you have the file in your computer you can import it. The app was working perfectly fine yesterday morning then I started it last night and all it does is give me the same message. yes i have unin...

Casual Listener

app keeps saying Spotify can't play this right now if you have the file in your computer you can import it. The app was working perfectly fine yesterday morning then I started it last night and all i...

donnalorelei

Casual Listener

686 Views

5 replies

0 likes

  • 686 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify just stops playing my songs

On PC, Spotify just stops playing songs. When pressing play, it starts a random song. It`s been an ongoing issue in resent months. It appears on multiple pc`s not on my mobile app

Visitor

On PC, Spotify just stops playing songs. When pressing play, it starts a random song. It`s been an ongoing issue in resent months. It appears on multiple pc`s not on my mobile app

Vasil

Moderator

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle playlist in the desktop app is broken

Some o the songs in the shuffle playslist aren't there, in its place there a blank song with no name, no artist, no album, no nothing. And when the play list get to that song, spotify just stop playing completely.

Casual Listener

Some o the songs in the shuffle playslist aren't there, in its place there a blank song with no name, no artist, no album, no nothing. And when the play list get to that song, spotify just stop playi...

Dian

Spotify Legend

590 Views

4 replies

0 likes

  • 590 Views
  • 4 replies
  • 0 likes

Windows Desktop Program Won't Play

My desktop app on Windows will not play. It says that I need to turn off "Offline Mode" in order to play a song. However, Offline Mode is already disabled. Separately, when I double click on certain songs, it says "this content is not available". On ...

Visitor

My desktop app on Windows will not play. It says that I need to turn off "Offline Mode" in order to play a song. However, Offline Mode is already disabled. Separately, when I double click on certain ...

kaworu_bloodpaw

Roadie

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Songs don't play from the artist's page/albums on the desktop app (windows)

Hey,If I try to play songs from the artist page/album they won't play. But If I add those songs to a playlist, they work, but only through the specific playlist. This problem appears only on the desktop app.I tried to clear the cache. update and rein...

Newbie

Hey, If I try to play songs from the artist page/album they won't play. But If I add those songs to a playlist, they work, but only through the specific playlist. This problem appears only on th...

kaworu_bloodpaw

Roadie

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Plays through Windows 10 app and phone but not through desktop browser or Roku

Plan--PremiumCountry--USA Devices--Roku, Windows 10 desktop/Windows Spotify app, Pixel 4AOperating System--Windows 10, Android 13 My Question or IssueThis morning, Spotify wouldn't play on the Roku app, so I tried it on my computer going through my b...

Visitor

Plan--Premium Country--USA   Devices--Roku, Windows 10 desktop/Windows Spotify app, Pixel 4A Operating System--Windows 10, Android 13   My Question or Issue This morning, Spotify wou...

kaworu_bloodpaw

Roadie

381 Views

1 replies

1 likes

  • 381 Views
  • 1 replies
  • 1 likes

New update crashes every 5 minutes

PlanPremiumCountryAustraliaDeviceDell inspiron 13 5378Operating SystemWindows 11 My Question or IssueApplication crashes every 5 minutes. When it crashes it becomes an unresponsive black screen.

Newbie

  Plan Premium Country Australia Device Dell inspiron 13 5378 Operating System Windows 11   My Question or Issue Application crashes every 5 minutes. When it crashes it becomes a...

kaworu_bloodpaw

Roadie

1664 Views

1 replies

0 likes

Bug Windows
unresponsive
  • 1664 Views
  • 1 replies
  • 0 likes

Can't download any music in new Desktop App

Hi, when I set a playlist to download, the progress bar just goes to the percentage of already-downloaded songs, and the icon in the playlist list keeps going in a circle. There is no download progress bar appearing in the usual place (below "Create ...

Regular

  Hi,  when I set a playlist to download, the progress bar just goes to the percentage of already-downloaded songs, and the icon in the playlist list keeps going in a circle. There is no ...

saerin

Regular

1785 Views

4 replies

0 likes

  • 1785 Views
  • 4 replies
  • 0 likes

Spotify not downloading

So i recently got a new pc and im downloading all of my apps again and i was trying to download Spotify. I clicked download and it finished so i clicked "open", when i clicked it something popped up saying "Spotify is already installed, would you lik...

Newbie

So i recently got a new pc and im downloading all of my apps again and i was trying to download Spotify.   I clicked download and it finished so i clicked "open", when i clicked it something p...

kaworu_bloodpaw

Roadie

957 Views

1 replies

0 likes

  • 957 Views
  • 1 replies
  • 0 likes

Can't play albums/individual songs on Spotify Windows app

PlanPremiumCountryUKDeviceDesktop PCOperating SystemWindows 10 My Question or IssueHi all, I am unable to play any albums or individual songs, other than in playlists of mine, on the Spotify windows app. Both the direct from Spotify version and on th...

Casual Listener

Plan Premium Country UK Device Desktop PC Operating System Windows 10   My Question or Issue Hi all,   I am unable to play any albums or individual songs, other than in playlist...

kelsh003

Casual Listener

458 Views

2 replies

0 likes

Spotify
Windows
  • 458 Views
  • 2 replies
  • 0 likes