Connect to a device

[RobynK]

Premium Plan, USA, hp pavillion laptop, windows 10

I noticed this problem after the last update. I did a search in the help section and checked in the Ongoing Issues section and could not find a similar situation. I have Spotify on my laptop and I connect to my smart tv in the kitchen when eating dinner. However, lately, the song will play for a few seconds and then stop altogether. On my laptop, it will show the song playing back to the laptop. I am able to restart the playlist on the tv, but this has never happened before until after the last update. I also tried connecting from my laptop to a smart tv in the bedroom and it did the same thing - play for a few seconds and then stop. Any ideas?

[Dessi]

Hi there @RobynK,

Thanks for reaching out!

We haven't seen any similar reports about this recently either, so let's try to isolate the issue and troubleshoot. Can you check if the same thing happens when you use your phone instead of the latop? In case it does, it'd be helpful if you can ask a friend or relative to log in their own account on your phone/laptop to test. This will help us rule out any device- or account-related issues.

We'd also recommend going through the following steps to see if they would help:

• Restart your router and reconnect both devices
• Log out and back in to Spotify on all devices a couple of times in a row to force a sync
• Disable any VPNs or proxy connections on your laptop
• Make sure Spotify is allowed through your firewall/antivirus on your laptop
• Try a different network (e.g., hotspot) to rule out network blocking

We'll be on the lookout for your response.

[RobynK]

I'm so sorry I haven't been able to respond lately. Life keeps getting in the way! The only thing I've been able to try is to reboot the modem, but that didn't solve the problem.  However, I did notice something last night. When I cast Spotify from my laptop to a tv, it asks 'who is listening' then spotify stops playing. This is new. It had not done this before the last update. It happens so quickly I didn't catch it before. I will try your other suggestions soon. Thanks for responding.