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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1802 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146949 Views

83 replies

27 likes

  • 146949 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131918 Views

294 replies

22 likes

  • 131918 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11082 Views

1 replies

6 likes

  • 11082 Views
  • 1 replies
  • 6 likes

Spotify slowing down after every update

Hello everyone ! I had an issue a while back, with my Spotify being very slow on my Windows 10 PC, and at the time it had been solved, it was here :https://community.spotify.com/t5/Desktop-Windows/Why-is-my-Spotify-so-slow/m-p/7001233 But what I've n...

Roadie

Hello everyone !   I had an issue a while back, with my Spotify being very slow on my Windows 10 PC, and at the time it had been solved, it was here : https://community.spotify.com/t5/Desktop...

Grazzt

Roadie

968 Views

3 replies

0 likes

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CTRL + A does not work in the 'Queue' panel?

PlanPremiumCountry DevicePCOperating SystemWindows 10/11 My Question or IssueHi,according to a post here I should be able to use CTRL + A to select all items in the "Queue" panel, to add them to a playlist etc. but it does not work for me. I tried on...

Newbie

  Plan Premium Country   Device PC Operating System Windows 10/11   My Question or Issue Hi, according to a post here I should be able to use CTRL + A to select all items i...

MauriceMV

Spotify Star

871 Views

1 replies

0 likes

Question
queue
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The reason why the desktop app is so slow after a week of usage

PlanFree/Premium Operating SystemWindows 11 My Question or IssueThe desktop app is so slow after a week of usage because it's using the react-query package. I just got tired of uninstalling the app and then installing it, so here I am posting this.Us...

Music Fan

Plan Free/Premium   Operating System Windows 11   My Question or Issue The desktop app is so slow after a week of usage because it's using the react-query package. I just got tired o...

eih5

Casual Listener

944 Views

2 replies

2 likes

  • 944 Views
  • 2 replies
  • 2 likes

trouble with device

i have a headphone and want to play it through the Spotify app in computer but cant by some reason its doesn't play and said if i have a file and import it?but when i play to other output its work like normal and when i went to other place using the ...

Visitor

i have a headphone and want to play it through the Spotify app in computer but cant by some reason its doesn't play and said if i have a file and import it? but when i play to other output its work ...

Billy-J

Spotify Star

763 Views

1 replies

0 likes

  • 763 Views
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  • 0 likes

Why did you remove the ability to move the cache?

PlanFree/PremiumCountry DeviceDesktop ComputerOperating SystemWindows 11 My Question or IssueWhy was the ability to move the cache removed from Spotify for the Win 11 Desktop? I need for this to be reimplemented so I can conserve SSD space.

Casual Listener

Plan Free/Premium Country   Device Desktop Computer Operating System Windows 11   My Question or Issue Why was the ability to move the cache removed from Spotify for the Win 11 De...

Basketball_66

Roadie

792 Views

3 replies

1 likes

  • 792 Views
  • 3 replies
  • 1 likes

Superuser Contribution Web Player constantly freezes

Hello, PlanPremium IndividualCountryPoland DeviceDell Inspiron 15Operating SystemWindows 10 x64 My Question or IssueI have weird problem with Spotify Web Player and haven't found any solution here. The page doesn't always load on first try and I need...

Newbie

Hello,   Plan Premium Individual Country Poland   Device Dell Inspiron 15 Operating System Windows 10 x64   My Question or Issue I have weird problem with Spotify Web Play...

Basketball_66

Roadie

873 Views

3 replies

0 likes

Web player issue
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Superuser Contribution Persistent Gray Screen on External Monitor (Clamshell Mode) Despite Animation Setting Enabled

I am experiencing a persistent and recurring "gray screen" bug with the Spotify desktop application on Windows 11. This issue renders the application completely unusable. The common community-suggested workaround, which is to enable the "Animate cont...

Newbie

I am experiencing a persistent and recurring "gray screen" bug with the Spotify desktop application on Windows 11. This issue renders the application completely unusable. The common community-suggest...

Ivelina

Moderator

1179 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Soptify thinking normal music is a local file

PlanPremium Individual (Spark NZ)CountryNew ZealandDeviceDell Inspiron 2017Operating SystemWindows 10 My Question or IssueWhen clicking play on songs it doesn't play instead it says Local File not found. I have reinstalled spotify multiple times howe...

Visitor

Plan Premium Individual (Spark NZ) Country New Zealand Device Dell Inspiron 2017 Operating System Windows 10   My Question or Issue When clicking play on songs it doesn't play instead ...

Amay

Spotify Star

793 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Admin account install error

Unable to install on an Admin account. Getting the "please install on a normal account" error. This is not and WILL NOT be an option. This is a ridiculous requirement. How do I install like EVERY OTHER APP on the planet? Win10

Casual Listener

Unable to install on an Admin account. Getting the "please install on a normal account" error. This is not and WILL NOT be an option. This is a ridiculous requirement. How do I install like EVERY OTH...

DonnyJames

Casual Listener

945 Views

2 replies

1 likes

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  • 2 replies
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Superuser Contribution Spotify Desktop App Stops Playing Until Force Closed – Multiple Background Processes Detected

Hi Spotify team,I've been experiencing a recurring issue on the Spotify Desktop App (Windows) for several years now, and it's persisted across multiple versions and Windows updates. I’m hoping this post can bring more visibility to the problem and po...

Regular

Hi Spotify team, I've been experiencing a recurring issue on the Spotify Desktop App (Windows) for several years now, and it's persisted across multiple versions and Windows updates. I’m hoping this...

Novy

Moderator

870 Views

1 replies

0 likes

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Superuser Contribution [Bug] Single Song Gets Endlessly Added to Queue when Shuffle and Repeat are OFF

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 11 Spotify Version InfoSpotify for Windows (64 bit)1.2.66.447.g4e37e896 My Question or IssueWhen listening to my Liked Songs without shuffle or repeat enabled, one of the songs in the queue wi...

Roadie

Plan Premium Country USA Device Desktop Operating System Windows 11   Spotify Version Info Spotify for Windows (64 bit) 1.2.66.447.g4e37e896   My Question or Issue When listen...

Ivelina

Moderator

854 Views

2 replies

0 likes

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Superuser Contribution "Hide announcements" not working - I am getting banner ads as a premium user

Plan Premium Country UK Device Computer (windows) Operating System Windows 11 Pro My Question or Issue I am getting massive banner ads on my homepage disguised as "announcements" as a premium user, even though I have "announcements" disabled in my ap...

Newbie

  Plan Premium Country UK Device Computer (windows) Operating System Windows 11 Pro   My Question or Issue I am getting massive banner ads on my homepage disguised as ...

Yordan

Moderator

812 Views

1 replies

0 likes

Music
Other
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  • 1 replies
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Superuser Contribution Can you make the repeat button work please?

No matter what I do, it never works. When I looked for advice online it recommended to log off and log in again, but that only served to reset the volume to 100% and nearly blow my eardrums out when I played the first tune. The repeat button still do...

Visitor

No matter what I do, it never works.   When I looked for advice online it recommended to log off and log in again, but that only served to reset the volume to 100% and nearly blow my eardrums ...

Vasil

Moderator

720 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify Web Cannot Play Any Song

PlanFreeCountryUSA DeviceLenovo ThinkcentreOperating SystemWindows 10 64-bit My Question or IssueWhenever I try to play a song on Spotify web on Windows Firefox, the error message "Spotify can't play this right now" pops up and it does not play anyth...

Newbie

Plan Free Country USA   Device Lenovo Thinkcentre Operating System Windows 10 64-bit   My Question or Issue Whenever I try to play a song on Spotify web on Windows Firefox, the e...

Ivelina

Moderator

1366 Views

1 replies

0 likes

Troubleshooting
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Superuser Contribution Music volume keeps lowering

I have had this issue for the past few days for seemingly no reason, however I'm experiencing it on the windows app AND web player. I've re-installed the app, turned off normalize audio, turned off the equalizer. It's not due to low power mode as I a...

Visitor

I have had this issue for the past few days for seemingly no reason, however I'm experiencing it on the windows app AND web player. I've re-installed the app, turned off normalize audio, turned off t...

AlejaR

Moderator

1080 Views

1 replies

0 likes

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New issues with the Add to Liked Songs button

PlanPremiumCountryUnited StatesDeviceSpotify for Windows (64 bit)1.2.66.447.g4e37e896Operating SystemWindows 10 My Question or IssueI have not had this issue before, but if I click on the + button to like a song, it gives me the check mark, showing t...

Casual Listener

Plan Premium Country United States Device Spotify for Windows (64 bit) 1.2.66.447.g4e37e896 Operating System Windows 10   My Question or Issue I have not had this issue before, but if...

ribezaz

Spotify Star

877 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Suddenly multiple songs from album start playing at the same time

PlanPremiumCountryNetherlands Operating Systemwindows 11 My Question or IssueAs I was listening, suddenly multiple songs of the album I was listening to (Moon Music by coldplay) started to play at the same time. The songs that were playing were I thi...

Roadie

Plan Premium Country Netherlands   Operating System windows 11   My Question or Issue As I was listening, suddenly multiple songs of the album I was listening to (Moon Music by col...

Amay

Spotify Star

773 Views

1 replies

0 likes

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Superuser Contribution Issue with Screen Blinking After Closing Spotify URL in Edge or WebView2

PlanFreeCountryUSDeviceany machineOperating SystemWndows 11 24H2 My Question or IssueI'm experiencing an issue when opening the Spotify URL (https://open.spotify.com) in the Edge browser on my system. If I force-close the browser via Task Manager, th...

Regular

Plan Free Country US Device any machine Operating System Wndows 11 24H2   My Question or Issue I'm experiencing an issue when opening the Spotify URL (https://open.spotify.com) in the ...

MihailY

Moderator

1120 Views

8 replies

0 likes

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Superuser Contribution Using multiple accounts on the same PC

I'm using it in Firefox, Win 10. the app is for my wife's Duo, the browser is for mine. Can I install two different instances of the app?

Newbie

I'm using it in Firefox, Win 10. the app is for my wife's Duo, the browser is for mine. Can I install two different instances of the app?  

Bikkerbokker

Newbie

1180 Views

2 replies

1 likes

  • 1180 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Windows 10 App: Keyboard Shortcuts Not Working

Plan: Premium/PaidCountry: USADevice: Desktop (App)Operating System: Windows 10, 64-bit, Home Edition My Issue:Despite trying to use the keyboard shortcuts listed here: Spotify Support Keyboard Shortcuts for App With the exception of the space-bar, n...

Regular

Plan: Premium/Paid Country: USA Device: Desktop (App) Operating System: Windows 10, 64-bit, Home Edition   My Issue: Despite trying to use the keyboard shortcuts listed here:  Spotif...

WillowRaven

Regular

2565 Views

5 replies

0 likes

Help
keyboard shortcuts
not working
Possible Bug
Windows 10
  • 2565 Views
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  • 0 likes