Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
I use a macbook air m2 and I have downloaded Spotify to it. But, when I try to resize my Spotify window, it's a bit laggy. Many suggests that disabling HA works, but when I look for the option HA in the settings, no option/setting is found. I wanna t...
I use a macbook air m2 and I have downloaded Spotify to it. But, when I try to resize my Spotify window, it's a bit laggy. Many suggests that disabling HA works, but when I look for the option HA in ...
Casual Listener
1580 Views
7 replies
0 likes
Currently I use Spotify on Alexa to play sleep music over night, but when I go to my PC and play music on Spotify it blasts the music over to the Alexa device, not my PC. How do I set Spotify to ALWAYS play from the current device, instead of default...
Currently I use Spotify on Alexa to play sleep music over night, but when I go to my PC and play music on Spotify it blasts the music over to the Alexa device, not my PC. How do I set Spotify to ALWA...
Newbie
3218 Views
18 replies
10 likes
Hi GuysI switched on my Windows 10 from the Desktop-Version to the Browser-Version. It works, but now I get/see every time a Mini-Player in the left upper corner for about 5 seconds when I press Pause/Play or e.g. if I change the volume. How can I de...
Hi Guys I switched on my Windows 10 from the Desktop-Version to the Browser-Version. It works, but now I get/see every time a Mini-Player in the left upper corner for about 5 seconds when I pre...
Visitor
2547 Views
7 replies
1 likes
Even though i close the "Now playing view", it annoyingly automatically opens whenever i click to start a new playlist or song.Please make it stop doing this automatically.
Even though i close the "Now playing view", it annoyingly automatically opens whenever i click to start a new playlist or song. Please make it stop doing this automatically.
Casual Listener
2059 Views
5 replies
1 likes
PlanPremium CountryUSA DeviceDesktop Operating SystemWindows 11 My Question or IssueThe music randomly stops playing on my desktop. However, it seems the desktop still thinks it's playing music because the pause button is displayed, not the play butt...
Plan Premium Country USA Device Desktop Operating System Windows 11 My Question or Issue The music randomly stops playing on my desktop. However, it seems the...
Visitor
7423 Views
2 replies
0 likes
I have noticed high CPU usage when the "Now playing view" sidebar is visible, even when no music is actively playing. It is 100% reproducible. Closing the "Now playing view" makes CPU usage go down to 0% while idle.It uses 10% of my CPU (Intel i7-985...
I have noticed high CPU usage when the "Now playing view" sidebar is visible, even when no music is actively playing. It is 100% reproducible. Closing the "Now playing view" makes CPU usage go down t...
Casual Listener
10260 Views
35 replies
10 likes
PlanfreeCountryUKDevicePCOperating SystemWin 10 My Question or IssueHello, I'm experiencing playback issues since last week.When listening to any song I get constant cracking and popping sounds. It happens when listening just on Spotify! All of my wi...
Plan free Country UK Device PC Operating System Win 10 My Question or Issue Hello, I'm experiencing playback issues since last week. When listening to any song I get constant cracki...
Regular
2252 Views
11 replies
0 likes
I uninstalled spotify because of this and when I go to reinstall it says its already installed, but it isnt. I've checked my appdata and apps and features, and there is no sign of spotify, yet it says it is still installed.
I uninstalled spotify because of this and when I go to reinstall it says its already installed, but it isnt. I've checked my appdata and apps and features, and there is no sign of spotify, yet it say...
Visitor
14155 Views
19 replies
4 likes
PlanFamilyCountryGermany DeviceDesktop PCOperating SystemWindows 10 My Question or IssueWhen I start the Spotify-App (either the one from the Windows Store or the regular one) and try to play songs I get the error "Spotify can't play this right now. ...
Plan Family Country Germany Device Desktop PC Operating System Windows 10 My Question or Issue When I start the Spotify-App (either the one from the Windows Store or the regu...
Casual Listener
6453 Views
17 replies
4 likes
PlanPremium FamilyCountryThe NetherlandsDeviceDesktopOperating SystemWindows 11, webplayer, (had the same on windows 10) fast reboot is turned off. My Question or Issue I have the same issue as these post(post 1 and post 2)but it happens on both the ...
Plan Premium Family Country The Netherlands Device Desktop Operating System Windows 11, webplayer, (had the same on windows 10) fast reboot is turned off. My Question or Issue &...
Moderator
1268 Views
6 replies
0 likes
I have a playlist with 10,000 songs and use shuffle to listen to them. What I realized the past weeks is that the same songs are played over and over again - and not because I listen to this playlist 24/7 but because the shuffle mode seems to not pic...
I have a playlist with 10,000 songs and use shuffle to listen to them. What I realized the past weeks is that the same songs are played over and over again - and not because I listen to this playlist...
Roadie
193524 Views
216 replies
147 likes
Spotify for Windows (64 bit)1.2.65.255.g85e641b4Cache was cleared and app was reloaded from troubleshooting menu. App data was also reset and the app restarted from the troubleshooting menu. After Spotify automatically updated to the above version, s...
Spotify for Windows (64 bit) 1.2.65.255.g85e641b4 Cache was cleared and app was reloaded from troubleshooting menu. App data was also reset and the app restarted from the troubleshooting menu. &n...
Visitor
2297 Views
12 replies
1 likes
Windows 11I've never had issues with spotify until recently, not even on Windows 11.Recently I pulled all my liked songs into a playlist, and also added my local songs to the playlist. After a lot of troubleshooting to get my local songs to work, thi...
Windows 11 I've never had issues with spotify until recently, not even on Windows 11. Recently I pulled all my liked songs into a playlist, and also added my local songs to the playlist. After a ...
Casual Listener
85135 Views
53 replies
22 likes
PlanFreeCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueThere are already a lot of threads about this. But this bug is still not fixed yet. Podcasts always play in reverse order. (new to old)But i want to hear them from old to ne...
Plan Free Country Germany Device PC Operating System Windows 10 My Question or Issue There are already a lot of threads about this. But this bug is still not fixed yet. Podcas...
Newbie
51538 Views
101 replies
64 likes
PlanPremium StudentCountryIndiaDeviceDell Latitude 7390 (Laptop)Operating SystemWindows 10 My Question or IssueThe 'Friend Activity' sidebar suddenly went inactive - not an empty list, but rather it shows a dialog instructing me to enable 'Share my l...
Plan Premium Student Country India Device Dell Latitude 7390 (Laptop) Operating System Windows 10 My Question or Issue The 'Friend Activity' sidebar suddenly went inactive - not an e...
Casual Listener
1220 Views
4 replies
1 likes
Device(PC)Operating System(Windows 11) My Question or IssueEvery page I go to in the Spotify app just wont work and say "Something went wrong try reloading the page" but music still plays and I have connection. It's been happening for 3 days. apparen...
Device (PC) Operating System (Windows 11) My Question or Issue Every page I go to in the Spotify app just wont work and say "Something went wrong try reloading the page" but musi...
Visitor
22611 Views
17 replies
1 likes
Whenever i open the desktop app and try to put on some music with my mouse, the screen turns black in 2 seconds. Happens again and again whenever i touch my mouse. It does not happen with any other apps or anything on my pc.
Whenever i open the desktop app and try to put on some music with my mouse, the screen turns black in 2 seconds. Happens again and again whenever i touch my mouse. It does not happen with any other a...
Visitor
309 Views
2 replies
0 likes
Hello everyone ! I had an issue a while back, with my Spotify being very slow on my Windows 10 PC, and at the time it had been solved, it was here :https://community.spotify.com/t5/Desktop-Windows/Why-is-my-Spotify-so-slow/m-p/7001233 But what I've n...
Hello everyone ! I had an issue a while back, with my Spotify being very slow on my Windows 10 PC, and at the time it had been solved, it was here : https://community.spotify.com/t5/Desktop...
Roadie
926 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanPremium studentCountryturkeyDeviceasus zenbookOperating System(iOS 10, Android Oreo, Windows 10,etc.)windows 11My Question or Iss...
None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium student Country turkey Device asus zenbook Operating System ...
Regular
3191 Views
6 replies
0 likes
I was listening to the Spotify app when I wanted to play a song from a custom Spotify playlist. after clicking play on the playlist it froze my app completely. I closed it to try and remedy this issue. When i attempt to reopen the app it just gives m...
I was listening to the Spotify app when I wanted to play a song from a custom Spotify playlist. after clicking play on the playlist it froze my app completely. I closed it to try and remedy this issu...
Newbie
77603 Views
31 replies
3 likes
