Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • James335
  • Casual Listener
  • 60460 Views
  • 78 replies
  • 27 likes
  • 60460 Views
  • 78 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 83500 Views
  • 278 replies
  • 22 likes
  • 83500 Views
  • 278 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5968 Views
  • 1 replies
  • 6 likes
  • 5968 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146220 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146220 Views
  • 0 replies
  • 26 likes

Superuser Contribution Unable to login into desktop app

The other day, all of a sudden, on my Spotify Windows App, all the tracks turned grey, and the same song kept playing in a loop. I thought it was an Internet issue and changed my network, but no change. I logged out and tried to log back in, but it d...

  • Visitor
  • The other day, all of a sudden, on my Spotify Windows App, all the tracks turned grey, and the same song kept playing in a loop. I thought it was an Internet issue and changed my network, but no chan...
  • andreasbb
  • Casual Listener
  • 2929 Views
  • 13 replies
  • 3 likes
  • 2929 Views
  • 13 replies
  • 3 likes

Superuser Contribution "Couldn't find that playlist" keeps happening when I click on the Daily Wellness playlist

PlanPremiumCountryUSA DeviceLaptop (CHROME)Operating SystemWindows 10 My Question or IssueWhen I try to open the Daily Wellness podcast on the web player on Chrome, it keeps saying "Couldn't find that playlist.". It was working fine earlier this morn...

  • Regular
  • Plan Premium Country USA   Device Laptop (CHROME) Operating System Windows 10   My Question or Issue When I try to open the Daily Wellness podcast on the web player on Chrome, it...
  • coolsptifylistner
  • Visitor
  • 7094 Views
  • 14 replies
  • 2 likes
  • 7094 Views
  • 14 replies
  • 2 likes

Solved!!Superuser Contribution Windows 10, Song is playing, PC has sound, but Spotify doesn't. (until I [...] every time)

PlanFreeCountryJapanDeviceLaptopOperating SystemWindows 10 My Question or IssueHi, after last week's Windows 10 Update or so, I've been unable to play any song on Spotify on my laptop, other apps have sound and when I play it from my cellphone it pla...

  • Regular
  • Plan Free Country Japan Device Laptop Operating System Windows 10   My Question or Issue Hi, after last week's Windows 10 Update or so, I've been unable to play any song on Spotify on ...
  • fefe1920
  • Regular
  • 546 Views
  • 12 replies
  • 1 likes
  • 546 Views
  • 12 replies
  • 1 likes

Superuser Contribution Sound cracking using 7.1 surround sound

PlanPremiumCountryThe NetherlandsDeviceSpotify for Windows (64 bit)1.2.51.345.gcc39d911Operating SystemWindows 11 Pro My Question or IssueWhen I open spotify with 7.1 surround sound on the sound glitches + you hear cracking sounds. When I disable sur...

  • Newbie
  • Plan Premium Country The Netherlands Device Spotify for Windows (64 bit) 1.2.51.345.gcc39d911 Operating System Windows 11 Pro   My Question or Issue When I open spotify with 7.1 surro...
  • MueroMe
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Volume automatically adjusted to max on desktop

DevicePCOperating SystemWindows 11 My Question or IssueI recently got a new desktop computer installed with Windows 11. I found the system volume always adjusted automatically up to the max (100) every time I switch to Spotify from other programs. An...

  • Casual Listener
  • Device PC Operating System Windows 11   My Question or Issue I recently got a new desktop computer installed with Windows 11. I found the system volume always adjusted automatically up to ...
  • 31onctcw2jyo3pqz4hj4
  • Casual Listener
  • 3393 Views
  • 16 replies
  • 0 likes
  • 3393 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Spotify can't play this right now

PlanPremiumCountryNetherlands DeviceLenovo ThinkpadOperating SystemWindows 10 ProVersion 10.0.19044 Build 19044 My Question or IssueSince last tuesday 2023/07/18 I keep getting "Spotify can't play this right now" messages whenever I attempt to play a...

  • Casual Listener
  • Plan Premium Country Netherlands   Device Lenovo Thinkpad Operating System Windows 10 Pro Version 10.0.19044 Build 19044   My Question or Issue Since last tuesday 2023/07/18 I k...
  • mbread
  • Casual Listener
  • 29615 Views
  • 24 replies
  • 0 likes
  • 29615 Views
  • 24 replies
  • 0 likes

Superuser Contribution Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar.   Together, the individually customiz...
  • rednblu
  • Roadie
  • 83500 Views
  • 278 replies
  • 22 likes
  • 83500 Views
  • 278 replies
  • 22 likes

Superuser Contribution Playlists showing which songs are already added

The mobile app will show if you already have a song added to it, but the desktop version doesnt do that. It only tells you it is already on a playlist after you try adding it. Feel like it would be a nice quality of life change. Thank you for your ti...

  • Casual Listener
  • The mobile app will show if you already have a song added to it, but the desktop version doesnt do that. It only tells you it is already on a playlist after you try adding it. Feel like it would be a...
  • Joan
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvas feature doesn't work

PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Windows 11) My Question or Issue:While browsing Spotify on my computer, I noticed the canvas feature. Unfortunately, even though it is available, the ca...

  • Casual Listener
  • Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Windows 11)   My Question or Issue: While browsing Spotify on my computer, I no...
  • Zitoka
  • Visitor
  • 1352 Views
  • 15 replies
  • 1 likes
  • 1352 Views
  • 15 replies
  • 1 likes

Superuser Contribution Volume rises when connecting headphones/ speakers

Plan Premium Country US Device PC Operating System Windows 11 My Question or Issue Volume issues began 10/12/24. My volume becomes much louder when I plug my earphones in while music is playing. Have to adjust the volume slider to get it back to norm...

  • Regular
  • Plan Premium Country US Device PC Operating System Windows 11   My Question or Issue Volume issues began 10/12/24. My volume becomes much louder when I plug my earphones in w...
  • KattKartel
  • Newbie
  • 924 Views
  • 15 replies
  • 7 likes
  • 924 Views
  • 15 replies
  • 7 likes

Superuser Contribution Stop the sync between devices

I want to prevent Spotify synchronizing between the devices I use. When I'm in the office of in the car I like to listen to certain songs, but while I'm at home on my desktop I want to listen to different sort of music.Please do not suggest use playl...

  • Visitor
  • I want to prevent Spotify synchronizing between the devices I use. When I'm in the office of in the car I like to listen to certain songs, but while I'm at home on my desktop I want to listen to diff...
  • CharlieGull
  • Casual Listener
  • 18149 Views
  • 46 replies
  • 66 likes
  • 18149 Views
  • 46 replies
  • 66 likes

Solved!!Superuser Contribution SPOTIFY keeps playing songs that are not on my playlist.

PlanPremiumCountry DeviceSamsung A52/ PCOperating SystemAndroid latest, Windows 10 My Question or IssueThis has been happening for long time, but after being on premium for long time I think I have a right to complain.Spotify keeps playing songs that...

  • Gig Goer
  • Plan Premium Country   Device Samsung A52/ PC Operating System Android latest, Windows 10   My Question or Issue This has been happening for long time, but after being on premium ...
  • Yordan
  • Moderator
  • 170321 Views
  • 48 replies
  • 9 likes
  • bug
  • 170321 Views
  • 48 replies
  • 9 likes

Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

  • Casual Listener
  • Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue When I try to play a song I get the following error message "Spotify can't play this right now...
  • LBDuck
  • Regular
  • 353213 Views
  • 173 replies
  • 27 likes
  • 353213 Views
  • 173 replies
  • 27 likes

Superuser Contribution Web player pausing songs

I've been experiencing issues with web player it keeps pausing the song on its own with no effective solution in sight. Anyone facing the same issue and know what to do? PlanFree and PremiumCountryBrazilOperating SystemWindows Google Chrome 64 bits v...

  • Casual Listener
  • I've been experiencing issues with web player it keeps pausing the song on its own with no effective solution in sight.  Anyone facing the same issue and know what to do?   Plan Free and...
  • Yaguix
  • Visitor
  • 4026 Views
  • 9 replies
  • 5 likes
  • 4026 Views
  • 9 replies
  • 5 likes

Superuser Contribution audio gets lowered whenever i change volume

Im on windows 11, and I wasn't sure if it's my iems dying on me or the app messing up my audio. My Spotify volume whenever i touch the volume slider whether its increasing or decreasing the volume, automatically get significantly quiet. It doesn't af...

  • Newbie
  • Im on windows 11, and I wasn't sure if it's my iems dying on me or the app messing up my audio.  My Spotify volume whenever i touch the volume slider whether its increasing or decreasing the vo...
  • Susan_GP
  • Moderator
  • 342 Views
  • 6 replies
  • 1 likes
  • 342 Views
  • 6 replies
  • 1 likes

PC client does not remember previous volume setting after shutting down and turning on

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 11 My Question or IssueIf my Spotify volume is 50%, and I increase it to 100% and then turn off my PC and turn it on again, Spotify will reopen with a volume of 50%. It seems to not store the vo...

  • Regular
  • Plan Premium Country Sweden Device PC Operating System Windows 11   My Question or Issue If my Spotify volume is 50%, and I increase it to 100% and then turn off my PC and turn it on a...
  • Maarwiebenik1
  • Visitor
  • 255 Views
  • 2 replies
  • 1 likes
  • 255 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify broken, loads home but can't play

Suddenly the Windows desktop app is broken. First all songs turned gray. I restarted and the home page loads, I see my playlists, recommended stations, etc, but the library on the left is empty. Clicking a playlist from home (my own or recommended) s...

  • Casual Listener
  • Suddenly the Windows desktop app is broken. First all songs turned gray. I restarted and the home page loads, I see my playlists, recommended stations, etc, but the library on the left is empty. Clic...
  • Dessi
  • Moderator
  • 270 Views
  • 4 replies
  • 0 likes
  • 270 Views
  • 4 replies
  • 0 likes

Superuser Contribution Massive Input Delay/Lag and Song Transition Lag

Plan: PremiumCountry: USADevice: Acer Nitro 5OS: Win 11The issue is as follows: Every time I use Spotify specifically on this Windows 11 laptop, I receive massive input delay and song transition lag. Let me elaborate further. When using playback cont...

  • Casual Listener
  • Plan: Premium Country: USA Device: Acer Nitro 5 OS: Win 11 The issue is as follows: Every time I use Spotify specifically on this Windows 11 laptop, I receive massive input delay and song tra...
  • UncleBenZ13
  • Newbie
  • 993 Views
  • 6 replies
  • 4 likes
  • 993 Views
  • 6 replies
  • 4 likes