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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39236 Views
  • 75 replies
  • 26 likes
  • 39236 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67307 Views
  • 265 replies
  • 21 likes
  • 67307 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4703 Views
  • 1 replies
  • 6 likes
  • 4703 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144691 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144691 Views
  • 0 replies
  • 26 likes

Solved!!Superuser Contribution Playlist cover art with transparent background color changes to black after restarting the app.

PlanPremium StudentCountryBrazilOperating System(Windows 10, iOS 17.0.3, macOS Sonoma 14.0)My Question or IssueI have customized several cover arts with transparent backgrounds in PNG format, however after applying them to a playlist the background c...

  • Newbie
  • Plan Premium Student Country Brazil Operating System (Windows 10, iOS 17.0.3, macOS Sonoma 14.0) My Question or Issue I have customized several cover arts with transparent backgrounds in PNG...
  • Citorhorts23
  • Casual Listener
  • 1477 Views
  • 2 replies
  • 1 likes
  • 1477 Views
  • 2 replies
  • 1 likes

Superuser Contribution Bring back the option to report explicit content

Plan: FamilyCountry: USADevice: PCOperating System: Windows 10 My Question or Issue: I really don't like having multiple songs dropping F-bombs around my kids, especially when those songs aren't marked "Explicit." There used to be an option to report...

  • Regular
  • Plan: Family Country: USA Device: PC Operating System: Windows 10   My Question or Issue: I really don't like having multiple songs dropping F-bombs around my kids, especially when tho...
  • JoviEdwards
  • Casual Listener
  • 2101 Views
  • 14 replies
  • 22 likes
  • 2101 Views
  • 14 replies
  • 22 likes

Need a button to dismiss content recommendations.

PlanPremiumCountryAustraliaDeviceSurface ProOperating SystemWindows 10 Why can't Spotify let users hide or dismiss content recommendations that we are not interested in!?!?!?It seems like a simple thing to let paying users curate their own home scree...

  • Regular
  • Plan Premium Country Australia Device Surface Pro Operating System Windows 10   Why can't Spotify let users hide or dismiss content recommendations that we are not interested in!?!?!? ...
  • g3r0d3
  • Casual Listener
  • 331 Views
  • 3 replies
  • 3 likes
  • 331 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Viewing Folders as Public

Plan - PremiumCountry - USDevice - PCOperating System - Win10 x64 My Question or Issue: Are playlist folders meant to be visible when viewing the profile of a user that utilizes them?I started sorting my playlists into folders and sub-folders recentl...

  • Newbie
  • ...iew the "Public Playlists" tab under my public profile, or use the Web Player, all playlists are listed individually as if the folder system is gone. I may have a humble 11 followers, but to them my p...
  • stephanie231333
  • Visitor
  • 8081 Views
  • 4 replies
  • 11 likes
  • 8081 Views
  • 4 replies
  • 11 likes

Solved!!Superuser Contribution Desktop clear queue button disappeared?!

My 'clear queue' button has disappeared on desktop – I've updated to the latest version of Spotify. Autoplay is off and I've tried to restart the app. It's a bit frustrating to keep having to skip/change songs with the queue still going every time! A...

  • Visitor
  • My 'clear queue' button has disappeared on desktop – I've updated to the latest version of Spotify. Autoplay is off and I've tried to restart the app. It's a bit frustrating to keep having to skip/ch...
  • StrSte
  • Casual Listener
  • 6425 Views
  • 20 replies
  • 2 likes
  • 6425 Views
  • 20 replies
  • 2 likes

Superuser Contribution How to go back to playlist that is currently playing to know Playlist Name?

PlanFreeCountryPhilippines DeviceLaptop AcerOperating SystemWindows 10 My Question or IssueHow do I go back to the playlist that I am currently playing to view the Playlist Name and Songs available?If you can see the image I attached, clicking the ar...

  • Casual Listener
  • Plan Free Country Philippines   Device Laptop Acer Operating System Windows 10   My Question or Issue How do I go back to the playlist that I am currently playing to view the Pla...
  • Maria
  • Moderator
  • 7336 Views
  • 7 replies
  • 0 likes
  • current
    Windows 10
  • 7336 Views
  • 7 replies
  • 0 likes

Superuser Contribution Error: Spotify no puede reproducir esto en este momento (W10)

Hola, Estaba escuchando Spotify y de repente la canción se ha cortado, ha dejado de sonar y ha aparecido el error:Spotify no puede reproducir esto en este momento. Si tienes el archivo en el ordenador puedes importarlo.He probado a cerrar Spotify, a ...

spotify error.png
  • Newbie
  • Hola,  Estaba escuchando Spotify y de repente la canción se ha cortado, ha dejado de sonar y ha aparecido el error: Spotify no puede reproducir esto en este momento. Si tienes el archivo en el...
  • Nicolaslampart
  • Visitor
  • 96597 Views
  • 27 replies
  • 10 likes
  • 96597 Views
  • 27 replies
  • 10 likes

Superuser Contribution Shuffle mode playing the same songs all the time

I have a playlist with 10,000 songs and use shuffle to listen to them. What I realized the past weeks is that the same songs are played over and over again - and not because I listen to this playlist 24/7 but because the shuffle mode seems to not pic...

  • Music Fan
  • I have a playlist with 10,000 songs and use shuffle to listen to them. What I realized the past weeks is that the same songs are played over and over again - and not because I listen to this playlist...
  • Adzolicious
  • Casual Listener
  • 111354 Views
  • 179 replies
  • 106 likes
  • 111354 Views
  • 179 replies
  • 106 likes

spotify can't play this right now.

Please fix this shitty error, everything works fine... Youtube, Deezer and**bleep** only spotify makes trouble

  • Visitor
  • Please fix this shitty error, everything works fine... Youtube, Deezer and**bleep** only spotify makes trouble      
  • MateusM
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

where is my Jam history stored?

I want to see the list of my songs I played in a jam last night

  • Visitor
  • I want to see the list of my songs I played in a jam last night
  • Was_it_gmac
  • Casual Listener
  • 1191 Views
  • 2 replies
  • 1 likes
  • 1191 Views
  • 2 replies
  • 1 likes

Superuser Contribution Songs no long downloading

Plan:PremiumDevice:PCOperating System:Windows 10 Issue:I have a 3.7k song playlist and songs have stopped downloading for no apparent reason. It is the only playlist marked to download on my PC.

  • Newbie
  • Plan: Premium Device: PC Operating System: Windows 10   Issue: I have a 3.7k song playlist and songs have stopped downloading for no apparent reason. It is the only playlist marked to do...
  • Vasil
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where is the miniplayer button?

I already posted about this, but it got removed because there's apparently a solution. Only problem is that the solution is on Linux. I am on windows. I can't just switch which branch I downloaded on windows. I also can't install the linux version on...

  • Casual Listener
  • I already posted about this, but it got removed because there's apparently a solution. Only problem is that the solution is on Linux. I am on windows. I can't just switch which branch I downloaded on...
  • Yordan
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable updates completely

Hey guys, TLDR: Is it possible to completely disable updates in Spotify? Dear developers, please try to put yourself in the position of an average user. What do you think (s)he wants to do when opening spotify?A) Listening to music or podcastsB) upda...

  • Gig Goer
  • Hey guys,   TLDR: Is it possible to completely disable updates in Spotify?   Dear developers, please try to put yourself in the position of an average user. What do you think (s)he want...
  • 8tyuof8todftudfl
  • Visitor
  • 13091 Views
  • 7 replies
  • 7 likes
  • 13091 Views
  • 7 replies
  • 7 likes

Solved!!Superuser Contribution When family member listens on Echo Dot it stops playing on my device

I have a family plan, and everyone has set up their own accounts which I invited.If I am listening to my account on Windows PC at work or Android phone in car and daughter starts playing music on her account on her Echo Dot it takes control and sound...

  • Casual Listener
  • I have a family plan, and everyone has set up their own accounts which I invited. If I am listening to my account on Windows PC at work or Android phone in car and daughter starts playing music on h...
  • Jsammons1
  • Newbie
  • 12498 Views
  • 10 replies
  • 0 likes
  • 12498 Views
  • 10 replies
  • 0 likes

Superuser Contribution ícones do spotify pc

Alguém sabe como faz para os ícones voltarem para a barra do lado esquerdo, eles foram para a barra de cima e saíram do lado esquerdo

  • Casual Listener
  • Alguém sabe como faz para os ícones voltarem para a barra do lado esquerdo, eles foram para a barra de cima e saíram do lado esquerdo
  • Ivelina
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily mixes inconsistent on different devices

PlanPremiumCountryEnglandDevicePhone 8 PlusChromebook/Web connectionOperating SystemiOS/ChromeOS Chrome Browser My Question or IssueDaily mixes are not showing the same songs on different devices.This has been reported before:https://community.spotif...

  • Casual Listener
  •   Plan Premium Country England Device Phone 8 Plus Chromebook/Web connection Operating System iOS/ChromeOS Chrome Browser   My Question or Issue Daily mixes are not showing the ...
  • Badgersnadgers
  • Casual Listener
  • 2102 Views
  • 21 replies
  • 1 likes
  • 2102 Views
  • 21 replies
  • 1 likes

Superuser Contribution Sudden Static When Playing

PlanPremiumCountryUSADeviceSurface Laptop 2Operating SystemWindows 11 My Question or IssueThis has been occurring on and off for some time. I have contacted Twitter support before, but this might be better. I have again begun experiencing playing for...

  • Regular
  • Plan Premium Country USA Device Surface Laptop 2 Operating System Windows 11   My Question or Issue This has been occurring on and off for some time. I have contacted Twitter support b...
  • Ivelina
  • Moderator
  • 256 Views
  • 7 replies
  • 0 likes
  • Desktop
    please support
    static
    Windows
  • 256 Views
  • 7 replies
  • 0 likes

Superuser Contribution Escritorio y android app no sincronizan

PlanPremiumCountryChile DeviceSamsung Galaxy S7 EdgeOperating SystemWindows 10 Pro My Question or IssueSpotify instalado en el escritorio de mi computador no "sincroniza" con Spotify en mi app y no puedo conectarlo a ningún otro dispositivo en mi hog...

  • Casual Listener
  • Plan Premium Country Chile   Device Samsung Galaxy S7 Edge Operating System Windows 10 Pro   My Question or Issue Spotify instalado en el escritorio de mi computador no "sincroni...
  • Eni
  • Moderator
  • 1113 Views
  • 10 replies
  • 2 likes
  • 1113 Views
  • 10 replies
  • 2 likes

Superuser Contribution I not able to see canvas on my laptop

so at first, I could see the canvas on my Spotify app on my laptop and suddenly the app crashed and when I opened it again I couldn't see it again. Please provide me with some solution PlanFreeCountryIndiaOperating SystemWindows 1

  • Newbie
  • so at first, I could see the canvas on my Spotify app on my laptop and suddenly the app crashed and when I opened it again I couldn't see it again. Please provide me with some solution  Plan F...
  • MihailY
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes