Announcements

Help Wizard

Step 1

NEXT STEP

Spotify app and website not working on Chromebook

Spotify app and website not working on Chromebook

Plan

Premium

Country

USA

Device

Chromebook 

Operating System

Android I think 

 

My Question or Issue

Okay so, I have tried both the website and app on this Chromebook I just got from my bf's sister. It keeps skipping songs, like it'll play for maybe 2 seconds and skip to the next n repeat. Then sometimes when I finally get it to pause then push play again it will play until maybe 7-9 seconds then the music will shut off completely but the time on the song would keep going. 

I have tried deleting cache, going into incognito, emptying storage, deleting the app and reinstalling.. I have zero clue how to fix this.

Someone please help me...

 

Reply
1 Reply

Hi there @CuriousKitt,

 

Thanks for reaching out. Could you please provide us the following:

  • Is this on all your devices or only on the Chromebook? 
  • Did the Spotify work properly on the Chromebook before you started using it?
  • Does this same issue occur on all networks? If you haven't tried with different networks, please do so. 
  • Is all content on Spotify affected in the same way?
  • Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.


 

 

JoanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts