None of the content in my playlists are available

[slebbeog]

This problem started this morning:

None of the content in my playlists are available. I can add them to liked songs and they're then suddenly playable. I did the steps of deleting data and restarting program, enabling and disabling hardware acceleration and restarts, Windows reboots. Still unavailable.

I can add songs to my Liked Songs and get them to play that way only.

[Maria]

Hey @slebbeog,

Thanks for reaching out on the Community! And kudos for already trying some troubleshooting steps.

Just to confirm, do the playlists appear empty when opening them, or are the tracks in the lists greyed out? Or are you experiencing a different issue, for example that playback won't start? It would be great if you could include more info on what's happening from your end and we'll see what we can suggest 🙂

If possible, you can try connecting to another network too, just to check if the issue persists. If you're using any VPN, make sure to switch it off as well, as it may interfere with the service.

Also, does this only happen on the Windows device you mentioned? Are you experiencing similar behavior on other devices that you use Spotify on or when using the Web Player?

Keep us posted!

[slebbeog]

Hey,

Problem is with the Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c only. Web Player and Android works fine now (Android had the same greyed out issue in the morning, not anymore), no VPN, changing network didn't solve this (got 2 ISP's to pick from). All content in playlists are unavailable, yet some stuff can be added to Liked Songs and they're available that way. Some albums and Radios play ok, some don't, without any sort of consistency.

[Maria]

Hey, 

thanks for following up @slebbeog!

You mention deleting data, to check, was this the stored cache or did you try a clean reinstall the app? Keep in mind that a clean reinstall is more thorough than a quick reinstall too, as it'll will not only remove any damaged cache from old app versions, but also ensure that you're running the latest one.

You can also try downloading the app from another source. As an example, you can download it from Microsoft Store instead, if you previously downloaded it directly from Spotify. Feel free to give a try, if you haven't already.

There are a few other things which comes to mind, if the above steps doesn't do the trick:

• Cleaning up your hosts file on the device.
• Update the device's OS (if any is available). 
• Check if the correct output device is set for Spotify:
  1. Right-click on the "speaker" icon in the system tray.
  2. Open Sound settings.
  3. Scroll down to Advanced sound settings.
  4. App volume and device preferences.
  5. Locate Spotify and change the output device to the correct one.

Should the issue persist, would you mind including a short video showing how things appear from your end? This will help us get a better view of what you're experiencing. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos. Just make sure it doesn't include any personal info.

Let us know how you get on 🙂

[slebbeog]

I have done every step you've mentioned above. Results are the same, can't play any playlist. So here's a fresh screenshot, where you should be able to tell it's a playlist and the songs are all unavalaible, plus the spotify version.

 
Also for some reason I can't arrange the order of playlists anymore.

[Maria]

Hey there @slebbeog - thanks for giving the steps a shot and we appreciate the additional details!

Does it behave in the same way while running your Windows device as an Administrator or enabling Safe Mode? You can check this article from Microsoft for steps.

Also, it would be great if you can double-check and specifically update the sound drivers on your PC by following the steps listed on this page, just to ensure everything is in order. Make sure the sample rate of your audio device is set to anywhere between 44.1 kHz and 192 kHz too.

Another thing you can try is temporarily turning off Windows Firewall:

1. Press the Windows + R keys on the keyboard to launch the Run utility. Type in “firewall.cpl” (without the quotation marks) and click on the OK button.
2. Click on the Turn Windows Defender Firewall on or off link, located on the left side of the window.
3. Make sure to select the “Turn off...” option for both Private network settings and Public network settings.
4. Click OK and restart the computer. Check if the Spotify app loads properly after disabling the firewall.

Keep us in the loop!