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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2416 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

155130 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

148951 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11490 Views

1 replies

6 likes

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Solved!!Superuser Contribution Desktop app wont use headset as output device.

I've been reading through multiple posts about this issue but I haven't been able to find the answer. I'm on the desktop app and I get the "Spotify can't play this right now. If you have the file on your computer you can import it." message when I tr...

Regular

I've been reading through multiple posts about this issue but I haven't been able to find the answer. I'm on the desktop app and I get the "Spotify can't play this right now. If you have the file on ...

Maynafiesta

Regular

13632 Views

14 replies

1 likes

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  • 1 likes

will not play music on PC

Operating SystemWindows 10 My Question or IssueMusic stopped playing on my windows 10 desktop PC. Pop up says "spotify cannot play right now if you have the file on your computer you can import it all my music plays fine when using my android phone

Newbie

  Operating System Windows 10   My Question or Issue Music stopped playing on my windows 10 desktop PC. Pop up says "spotify cannot play right now if you have the file on your computer...

ToddMag

Regular

653 Views

1 replies

1 likes

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Superuser Contribution Spotify quieter

PlanFreeCountryHungaryDevicePCOperating SystemWindows 10 My Question or IssueHi, I copied the root folder to another location, then back, and since then the downloaded app has become quieter, but so much so that what was 30% is now 60% as loud. When ...

Regular

  Plan Free Country Hungary Device PC Operating System Windows 10   My Question or Issue Hi, I copied the root folder to another location, then back, and since then the downloade...

PinkLadYy

Casual Listener

7336 Views

22 replies

0 likes

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Element placement issue in Spotify Web Player

Plan Premium Country India Device Dell Latitude 7490 Operating System Windows 11 My Question or Issue Placement issues in some places Issue 1   Issue 2

Casual Listener

Plan Premium Country India Device Dell Latitude 7490 Operating System Windows 11   My Question or Issue Placement issues in some places Issue 1    Issue 2  ...

manasgakkar

Casual Listener

363 Views

2 replies

0 likes

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Superuser Contribution Why does Spotify keeps skipping my podcasts back by 5-10 seconds?

Hi, I'm using the Spotify Web Player, and this issue only affects my laptop - I haven't noticed it happening on my iPad where I use the app.I usually listen to podcasts on 1.1-1.2x speed, but the issue persists on normal speed. Spotify randomly skips...

Visitor

Hi, I'm using the Spotify Web Player, and this issue only affects my laptop - I haven't noticed it happening on my iPad where I use the app. I usually listen to podcasts on 1.1-1.2x speed, but the i...

AlejaR

Moderator

622 Views

1 replies

0 likes

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Superuser Contribution Why can I not select the spotify version I want to use?

PlanPremiumCountryMultipleDevicePCOperating SystemWindows My Question or IssueI cannot log in using older version for windows ever since Spotify decided to log me out of every. Have tried reinstalling the older version and wiping all the spotify data...

Newbie

Plan Premium Country Multiple Device PC Operating System Windows   My Question or Issue I cannot log in using older version for windows ever since Spotify decided to log me out of ever...

ThePodfather

Spotify

749 Views

1 replies

0 likes

Other
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Superuser Contribution unable songs

i want to listen to some songs of an artist but they dont show up for me, but for my friends it shows everything

Visitor

i want to listen to some songs of an artist but they dont show up for me, but for my friends it shows everything

OscarDC

Moderator

209 Views

1 replies

0 likes

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Solved!! Spotify cannot play this right now, but works fine with different outputs

About a week ago, my spotify no longer plays through my headset. It works fine through the speakers and even when i use the headset without the mic, but as soon as i use a splitter it no longer works. Ive tried reinstalling spotify, making sure spoti...

Casual Listener

About a week ago, my spotify no longer plays through my headset. It works fine through the speakers and even when i use the headset without the mic, but as soon as i use a splitter it no longer works...

Kid23lopez

Newbie

1247 Views

2 replies

1 likes

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Solved!!Superuser Contribution Automatic download of all of a podcast's episodes

PlanPremium Operating System(Windows 10) My Question or IssueI want to have Spotify download all episodes of selected podcasts. Is this possible? If it is not, I will have to keep using the otherwise absolutely awful app iTunes for Windows, or some o...

Regular

Plan Premium   Operating System (Windows 10)   My Question or Issue I want to have Spotify download all episodes of selected podcasts. Is this possible?   If it is not, I will...

somedanishguy

Regular

1614 Views

2 replies

0 likes

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Superuser Contribution Web Player Sound Quality Bad/Terrible

I'm listening to Spotify for the Web in Chrome on my Lenovo Thinkpad running Windows 10, and the sound quality is terrible - almost like I'm listening to a recording from a flip phone from 2002. This problem exists specifically for my JBL Tune 770NC ...

Newbie

I'm listening to Spotify for the Web in Chrome on my Lenovo Thinkpad running Windows 10, and the sound quality is terrible - almost like I'm listening to a recording from a flip phone from 2002. &nb...

Joan

Moderator

574 Views

1 replies

0 likes

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Solved!! No songs play on Win11 Desktop App or Webbrowser. iPhone works perfectly

I have the Problem that my Spotify Desktop App as well as the Webplayer do only show blackscreens, and sometimes after loading for a few minutes show the start page, but are unable to play any songs. I tried All regular troubleshooting options in the...

Casual Listener

I have the Problem that my Spotify Desktop App as well as the Webplayer do only show blackscreens, and sometimes after loading for a few minutes show the start page, but are unable to play any songs....

MateusM

Spotify Star

643 Views

4 replies

0 likes

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Solved!!Superuser Contribution empty song in queue when dragging from now playing

PlanPremiumCountryNetherlandsDeviceGeneric desktop & laptopOperating SystemWindows 11 My Question or IssueWhen I drag the currently playing song into the queue below it, the queue interface refreshes, but the song is not added in the interface. Howev...

Casual Listener

Plan Premium Country Netherlands Device Generic desktop & laptop Operating System Windows 11   My Question or Issue When I drag the currently playing song into the queue below it, ...

Erie_1

Casual Listener

1248 Views

2 replies

0 likes

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Superuser Contribution Unable to dislike any song

PlanPremiumCountryUSDevicePCOperating SystemWindows 11 My Question or IssueI am a new user on my family plan. When songs are being played automatically and I don't like one, there is no way for me to say that I do not like the song and do not want to...

Visitor

Plan Premium Country US Device PC Operating System Windows 11   My Question or Issue I am a new user on my family plan.  When songs are being played automatically and I don't like...

DUMBSTAR

Newbie

2740 Views

15 replies

11 likes

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my computer crashed. Had to put in anew hard drive. how do i get my premium account back onto my com

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

osornios

Spotify Star

193 Views

1 replies

0 likes

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Superuser Contribution Only Filter in Your Library is for Playlists

I have installed the Windows desktop app and I cannot see anything in the Your Library section except for Playlists. The only available filter is also for Playlists. When I try and view any of these playlists, there are no songs displayed in any of t...

Casual Listener

I have installed the Windows desktop app and I cannot see anything in the Your Library section except for Playlists. The only available filter is also for Playlists. When I try and view any of these ...

Vasil

Moderator

346 Views

1 replies

0 likes

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Why cant my friends listen to the public playlists I send them

This has been an ongoing issue for 3 or 4 months now. Whenever I send a friend a playlist I've made, they're completely unable to access them despite being public and displayed on my profile. Which brings me to my next issue, I tried to troubleshoot ...

Visitor

This has been an ongoing issue for 3 or 4 months now. Whenever I send a friend a playlist I've made, they're completely unable to access them despite being public and displayed on my profile. Which b...

Bittencourt

Spotify Star

327 Views

1 replies

0 likes

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Superuser Contribution Spotify Web Player stops playing songs after 2 songs

I am on a DOD computer and am trying to play spotify web player in the background while I work. After like 2 songs, the web player stops playing music and I need to reload the page just to keep listening because everything becomes unusable. I cannot ...

Visitor

I am on a DOD computer and am trying to play spotify web player in the background while I work. After like 2 songs, the web player stops playing music and I need to reload the page just to keep liste...

1235856262

Casual Listener

5507 Views

2 replies

0 likes

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Superuser Contribution Mysterious Spotify Problem: Just Stops Working Altogether

PlanFreeCountryIrelandDeviceThinkPad LenovoOperating SystemWindows 11 My Question or IssueSo far, this has been an unresolvable issue for me: I open Spotify, it immediately shows two error messages "sorry something went wrong" and "Spotify can't play...

Visitor

Plan Free Country Ireland Device ThinkPad Lenovo Operating System Windows 11   My Question or Issue So far, this has been an unresolvable issue for me: I open Spotify, it immediately s...

OscarDC

Moderator

641 Views

6 replies

0 likes

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  • 6 replies
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