Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1679 Views

0 replies

2 likes

  • 1679 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145645 Views

83 replies

27 likes

  • 145645 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130591 Views

294 replies

22 likes

  • 130591 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10986 Views

1 replies

6 likes

  • 10986 Views
  • 1 replies
  • 6 likes

Superuser Contribution Currently am unable to play what song I want to on my spotify desktop

PlanFreeCountryJamaicaDevice Operating SystemWindows 11 My Question or IssueAS of today when I went on my playlist to play a song I noticed that the play button for most of my songs were gone, some were there but the majority of them gone, the queue ...

Visitor

Plan Free Country Jamaica Device   Operating System Windows 11   My Question or Issue AS of today when I went on my playlist to play a song I noticed that the play button for most...

Yordan

Moderator

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists on web browser not loading but playing

I use Spotify web browser on my Chromebook, recently the playlists haven’t been loading. They load on my phone and other people chromebooks but not mine. The playlist can be played but it won’t show it/load it, preventing me from seeing the songs and...

Newbie

I use Spotify web browser on my Chromebook, recently the playlists haven’t been loading. They load on my phone and other people chromebooks but not mine. The playlist can be played but it won’t show...

Vasil

Moderator

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops whenever Windows plays a notification sound

G'Day from Australia, I use Spotify on my Windows laptop and it stops playing whenever Windows gives a notification (e.g. it plays a ping and gives a message when I receive email). Has anyone else come across this problem and found a fix for it? I ha...

Newbie

G'Day from Australia,   I use Spotify on my Windows laptop and it stops playing whenever Windows gives a notification (e.g. it plays a ping and gives a message when I receive email). Has anyon...

OscarDC

Moderator

2242 Views

16 replies

1 likes

  • 2242 Views
  • 16 replies
  • 1 likes

Poor video quality on PC (360p or 480p)

I've seen several threads with similar complaints. But most of the time it comes down to “don't limit bandwidth”, “video will be in poor quality at first, but after a couple seconds it will get better”, “speed on wi-fi connection is insufficient, try...

Visitor

I've seen several threads with similar complaints. But most of the time it comes down to “don't limit bandwidth”, “video will be in poor quality at first, but after a couple seconds it will get bette...

506 Views

0 replies

2 likes

  • 506 Views
  • 0 replies
  • 2 likes

There is a bug on Windows whenever Spotify updates

Whenever I open the app and it updates automatically, it opens a second window rather than closing out the original. This creates a second icon on my task bar, which is quite bothersome to me. It goes away when I exit the program and reopen it. Attac...

Newbie

Whenever I open the app and it updates automatically, it opens a second window rather than closing out the original. This creates a second icon on my task bar, which is quite bothersome to me. It goe...

157 Views

0 replies

1 likes

  • 157 Views
  • 0 replies
  • 1 likes

Keep getting 'Something went wrong'

PlanFreeCountryBelgiumDeviceComputerOperating SystemWindows 10 My Question or IssueHi, recently i got an error message saying 'Something went wrong', which i was able to fix by resetting my network, a week later i get the same error. Is there any way...

Newbie

Plan Free Country Belgium Device Computer Operating System Windows 10   My Question or Issue Hi, recently i got an error message saying 'Something went wrong', which i was able to fix ...

TanyaS

Spotify Star

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download playlist onto PC

PlanPremiumCountryUKDeviceDell PcOperating SystemWindows 10 My Question or IssueI have downloaded the app onto my desktop just now and I cannot download a playlist. I do not have the download icon at all.

Visitor

Plan Premium Country UK Device Dell Pc Operating System Windows 10   My Question or Issue I have downloaded the app onto my desktop just now and I cannot download a playlist. I do not ...

MihailY

Moderator

1789 Views

1 replies

0 likes

  • 1789 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Spotify Installation Hello everyone, I’ve been using the Spoti

Issue with Spotify InstallationHello everyone,I’ve been using the Spotify app for years. Recently, for some unknown reason, I had to reinstall the app. However, after the reinstallation, no shortcut was created on my PC.I had to struggle for a while ...

Visitor

Issue with Spotify Installation Hello everyone, I’ve been using the Spotify app for years. Recently, for some unknown reason, I had to reinstall the app. However, after the reinstallation, no s...

Maria

Moderator

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Volume control not working

Since about a week ago, i've had constant problems with the volume settings on spotify - at first, the songs randomly went on max volume for a few seconds, and then came back to normal, but now the volume slider completely stopped working. I can move...

Casual Listener

Since about a week ago, i've had constant problems with the volume settings on spotify - at first, the songs randomly went on max volume for a few seconds, and then came back to normal, but now the v...

Olive9934

Visitor

30142 Views

22 replies

0 likes

  • 30142 Views
  • 22 replies
  • 0 likes

Superuser Contribution can't play this song right now error on windows 10

spotify won't play songs on my windows 10 laptop only showing the generic error. the song hasnt been removed, it plays on my windows 11 pc and my phone

Visitor

spotify won't play songs on my windows 10 laptop only showing the generic error. the song hasnt been removed, it plays on my windows 11 pc and my phone

OscarDC

Moderator

535 Views

3 replies

0 likes

  • 535 Views
  • 3 replies
  • 0 likes

Superuser Contribution Volume cannot be changed

Operating SystemWindows 11 My Question or IssueVolume mixer and changing the volume with the in-app slider doesn't actually affect the volume, even when muted it's still set to max. The only way to adjust the volume is by changing my actual PC volume...

Casual Listener

Operating System Windows 11   My Question or Issue Volume mixer and changing the volume with the in-app slider doesn't actually affect the volume, even when muted it's still set to max. The ...

unfermentedwine

Casual Listener

1293 Views

7 replies

0 likes

  • 1293 Views
  • 7 replies
  • 0 likes

Superuser Contribution My Spotify (Windows 11) stops working after one Song

I've performed several clean reinstalls and even tried downloading from different sources, but after restarting Spotify once after the download, it stops playing songs as soon as the first song ends.

Visitor

I've performed several clean reinstalls and even tried downloading from different sources, but after restarting Spotify once after the download, it stops playing songs as soon as the first song ends.

31xrg375lhtm7jy6q353

Visitor

2213 Views

8 replies

2 likes

  • 2213 Views
  • 8 replies
  • 2 likes

Superuser Contribution Spotify Web Player Shows a Blank White Screen on All Browsers

Plan: FreeCountry: US Device: LaptopOperating System: Windows 11 My Question or IssueAny Spotify website I try to go to will not load. It only shows a blank white screen. I can’t even get to the login page. This is the same for Chrome, Firefox, and E...

Newbie

  Plan: Free Country: US   Device: Laptop Operating System: Windows 11   My Question or Issue Any Spotify website I try to go to will not load. It only shows a blank ...

Joan

Moderator

1476 Views

1 replies

0 likes

  • 1476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists keep going missing Windows 11

PlanPremium Operating SystemWindows 11 My Question or Issue I installed Spotify on a new Windows 11 PC. I added a local folder. My playlists keep vanishing from the Windows app, with the sidebar library showing only local files. If I disable show loc...

Casual Listener

Plan Premium   Operating System Windows 11   My Question or Issue   I installed Spotify on a new Windows 11 PC. I added a local folder. My playlists keep vanishing from the Win...

AlejaR

Moderator

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Selection Pop-Up Glitch on Windows Desktop App

PlanPremiumCountryUnited KingdomDeviceMEDION Erazer Engineer P10 Gaming PCOperating SystemWindows 11 My Question or IssueIn the Windows desktop app, when trying to add a song from an album page to a playlist, the interface experiences a glitch. The p...

Regular

Plan Premium Country United Kingdom Device MEDION Erazer Engineer P10 Gaming PC Operating System Windows 11   My Question or Issue In the Windows desktop app, when trying to add a song...

Yordan

Moderator

614 Views

3 replies

0 likes

"Windows" "Bug"
Desktop bug
  • 614 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problems signing in on PC

PlanPremiumCountryUnited StatesDeviceHome PC Operating SystemWindows 11 Pro My Question or IssueEvery time I try logging in on my home pc, the desktop app sends me to the website as it should, but the website never loads. I've tried uninstalling and ...

Regular

Plan Premium Country United States Device Home PC  Operating System Windows 11 Pro   My Question or Issue Every time I try logging in on my home pc, the desktop app sends me to th...

emimeni

Gig Goer

5887 Views

11 replies

2 likes

  • 5887 Views
  • 11 replies
  • 2 likes

Solved!!Superuser Contribution Can't view profile can't open the lyrics icon

i can't view my profile or open the lyrics icon this only happens on pc im using windows 10 but using phone its not an issue only on pc i can't even view music videos but on phone its not an issue please help me.

Casual Listener

i can't view my profile or open the lyrics icon this only happens on pc im using windows 10 but using phone its not an issue only on pc i can't even view music videos but on phone its not an issue pl...

JackNotMeh

Newbie

842 Views

5 replies

0 likes

  • 842 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Something went wrong" error message when trying to launch app on laptop.

I have a new windows laptop and installed spotify app yesterday. Every time I try to launch app I get sent to website which then gives me a link to open the app. I click link and get error message above. I have seen that there is a recent issue with ...

Visitor

I have a new windows laptop and installed spotify app yesterday. Every time I try to launch app I get sent to website which then gives me a link to open the app. I click link and get error message ab...

OscarDC

Moderator

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to resume after pausing for a few minutes

Hi!I'm on Windows 10 and have been experiencing this issue with my Spotify Desktop App for about a week. Whenever I pause for a few minutes and try to resume the song again Spotify has already completely stopped playback and the queue is empty as wel...

Newbie

Hi! I'm on Windows 10 and have been experiencing this issue with my Spotify Desktop App for about a week.   Whenever I pause for a few minutes and try to resume the song again Spotify has alr...

Ivelina

Moderator

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

How to view previoulsy played Daily Mix playlists on spotify?

I clicked on a Daily Mix playlist yesterday and i liked the songs that were in the playlist but i didnt save the playlist. today, i want to view my previously played Daily Mix playlists on spotify to find it

Visitor

I clicked on a Daily Mix playlist yesterday and i liked the songs that were in the playlist but i didnt save the playlist. today, i want to view my previously played Daily Mix playlists on spotify to...

Amay

Spotify Star

2972 Views

3 replies

0 likes

  • 2972 Views
  • 3 replies
  • 0 likes