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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 136996 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!!Superuser Contribution It constantly says I'm offline even though I have a secure internet connection

PlanFreeCountrySingaporeDeviceThe older Asus A45VOperating SystemWindows 10 My Question or IssueIt's constantly saying I'm in "Offline Mode" and that I need to be online to access everything. (Error code:4). It says at the top "No internet connection...

  • Casual Listener
  •   Plan Free Country Singapore Device The older Asus A45V Operating System Windows 10   My Question or Issue It's constantly saying I'm in "Offline Mode" and that I need to be onl...
  • RuiVascoOliveira
  • Visitor
  • 45955 Views
  • 33 replies
  • 5 likes
  • 45955 Views
  • 33 replies
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Solved!!Superuser Contribution Add to Queue button Missing now

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueI recently have seen that I can no longer add songs to my queue. It works on mobile still but I do not know how to add them to queue any more. The button is not in the ri...

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  • Regular
  •   Plan Premium Country US Device Desktop Operating System Windows 10   My Question or Issue I recently have seen that I can no longer add songs to my queue. It works on mobile st...
  • DaniGirlOtt
  • Casual Listener
  • 3595 Views
  • 11 replies
  • 0 likes
  • 3595 Views
  • 11 replies
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Solved!!Superuser Contribution Spotify won't play any new songs

PlanPremiumCountryUnited StatesDeviceDesktop Operating SystemWindows 10 My Question or IssueFor the past couple of months, no new song releases have played on my Spotify app. I can listen to new releases through my browser and my phone, yet my Spotif...

  • Casual Listener
  • Plan Premium Country United States Device Desktop  Operating System Windows 10   My Question or Issue For the past couple of months, no new song releases have played on my Spotify...
  • Alex
  • Moderator
  • 162 Views
  • 3 replies
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  • 162 Views
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Solved!!Superuser Contribution Spotify App doesn't open in Windows 10

PlanPremiumCountryUSADeviceLenovo ThinkpadOperating SystemWindows 10 My Question or IssueThe Spotify app won't launch at all - the window does not appear and no processes appear in task manager. I went through the "clean reinstall" process that is po...

  • Casual Listener
  • Plan Premium Country USA Device Lenovo Thinkpad Operating System Windows 10   My Question or Issue The Spotify app won't launch at all - the window does not appear and no processes app...
  • Beatnik48
  • Casual Listener
  • 49422 Views
  • 17 replies
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  • 49422 Views
  • 17 replies
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Superuser Contribution Spotify Web App not working, VPN is connected

I was working on my App development, and I needed to use VPN access for some API integration once the VPN was connected, the Spotify Web app started giving me a 403 status code error. I might be wrong here, but it is just feedback if this can be reso...

  • Visitor
  • I was working on my App development, and I needed to use VPN access for some API integration once the VPN was connected, the Spotify Web app started giving me a 403 status code error.    ...
  • Alex
  • Moderator
  • 112 Views
  • 1 replies
  • 1 likes
  • 112 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists disappear from profile if in folders

PlanPremiumCountryFranceDeviceiPhone XR My Question or IssueHi all,I've noticed the playlists I've created inside folders (by clicking on the folder and then the + sign) are not showing when me or someone else goes to my profile, even if they're publ...

  • Visitor
  • Plan Premium Country France Device iPhone XR   My Question or Issue Hi all, I've noticed the playlists I've created inside folders (by clicking on the folder and then the + sign) are no...
  • Joan
  • Moderator
  • 63 Views
  • 1 replies
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  • 63 Views
  • 1 replies
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Superuser Contribution Spotify Keeps Pausing Every 30 Seconds

PlanPremium Family PlanCountryUnited StatesDeviceAndroid, PCOperating SystemWindows 10 My Question or IssueI have been having my Spotify paused every 30 seconds, randomly. Here's the catch though.. IT IS NOT ATTACHED TO MY DISCORD. PLEASE DO NOT GIVE...

  • Visitor
  • Plan Premium Family Plan Country United States Device Android, PC Operating System Windows 10   My Question or Issue I have been having my Spotify paused every 30 seconds, randomly.&...
  • MihailY
  • Moderator
  • 3833 Views
  • 4 replies
  • 1 likes
  • 3833 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Song skipping

PlanPremiumCountryBrazilDeviceDesktopOperating SystemWindows 11My Question or IssueEvery time I try to change the tempo of the song in the player it skips to the next track

  • Casual Listener
  • Plan Premium Country Brazil Device Desktop Operating System Windows 11 My Question or Issue Every time I try to change the tempo of the song in the player it skips to the next track
  • Eni
  • Moderator
  • 205 Views
  • 6 replies
  • 2 likes
  • 205 Views
  • 6 replies
  • 2 likes

Why does the song close or skip to another song when I rewind or fast forward a song?

PlanFreeCountryAzerbaijanDeviceHuawei Matebook 14Operating SystemWindows 11 My Question or IssueWhy does the song close or skip to another song when I rewind or fast forward a song?

  • Newbie
  • Plan Free Country Azerbaijan Device Huawei Matebook 14 Operating System Windows 11   My Question or Issue Why does the song close or skip to another song when I rewind or fast forward ...
  • Mazen_Walid
  • Casual Listener
  • 114 Views
  • 2 replies
  • 1 likes
  • 114 Views
  • 2 replies
  • 1 likes

Superuser Contribution Sound plays for 0.1 seconds after hitting play then cuts out completely

PlanPremiumCountryThe NetherlandsDeviceRyzen 7 5800x RTX 3080 32GB DDR4 RAM Operating SystemWindows 11 My Question or IssueAfter hitting play on the spotify program, I hear sound for 0.1 second then it completely cuts out. I've tried a CLEAN install,...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Ryzen 7 5800x RTX 3080 32GB DDR4 RAM  Operating System Windows 11   My Question or Issue After hitting play on the spotify program, I h...
  • Lyubka
  • Moderator
  • 155 Views
  • 3 replies
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  • 155 Views
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Superuser Contribution "Recently played" feature still missing in sections Album and Artists in "Your Library" for Desktop

PlanFree/PremiumCountryBulgariaDevice Operating SystemWindows 10 My Question or IssueHello, The latest update for the Desktop version brought back the Recently Played in "Home". However it is still missing in Albums and Artists in "Your Library" as o...

  • Regular
  • Plan Free/Premium Country Bulgaria Device   Operating System Windows 10   My Question or Issue Hello,   The latest update for the Desktop version brought back the Recently ...
  • MMMSPOT
  • Regular
  • 217 Views
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  • 217 Views
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Superuser Contribution Changelog / Release Notes

When version 1.1.46.916 of the Windows desktop app made a mess with local files, I rolled back to 1.1.42.622 and blocked updates, and I've been doing fine for about a month.Now I hear the lates version fixes the local files issue, but frankly I don't...

  • Gig Goer
  • When version 1.1.46.916 of the Windows desktop app made a mess with local files, I rolled back to 1.1.42.622 and blocked updates, and I've been doing fine for about a month. Now I hear the lates ver...
  • Baekhyun-byte
  • Newbie
  • 19414 Views
  • 2 replies
  • 9 likes
  • 19414 Views
  • 2 replies
  • 9 likes

Superuser Contribution My local files can't play/sync on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't play any local files from my laptop on my phone and I've tried everything. The local ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...
  • OldSurferGuy
  • Casual Listener
  • 649 Views
  • 13 replies
  • 2 likes
  • 649 Views
  • 13 replies
  • 2 likes

Can I search for a song in my Likes list?

PlanPremiumCountryUsDeviceWindows & Android Mobile My Question or IssueIs there a way to look for a particular song in the likes playlist? I have almost a thousand songs and I really don't want to scroll for a particular song/artist if I want just th...

  • Visitor
  •   Plan Premium Country Us Device Windows & Android Mobile   My Question or Issue Is there a way to look for a particular song in the likes playlist? I have almost a thousand so...
  • TreyAnastasio
  • Spotify Star
  • 1654 Views
  • 7 replies
  • 0 likes
  • 1654 Views
  • 7 replies
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Superuser Contribution Queue gets deleted when switching devices

Dear Spotify, I live in constant fear of losing my queue. I use Spotify Premium on three devices: A stationary computer at home with Win10 that is connected to hifi-speakers, a laptop with Win10 which I carry to work and university and an Android cel...

  • Casual Listener
  • Dear Spotify,   I live in constant fear of losing my queue.   I use Spotify Premium on three devices: A stationary computer at home with Win10 that is connected to hifi-speakers, a lapt...
  • AlejaR
  • Moderator
  • 491 Views
  • 6 replies
  • 6 likes
  • 491 Views
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connection failure

PlanPremiumCountrySwissOperating SystemWindows 10 My Question or IssueCan't reach Spotify. Opera/Edge/WebPlayer. I've got this message: upstream connect error or disconnect/reset before headers. reset reason: connection failure, transport failure rea...

  • Newbie
  • Plan Premium Country Swiss Operating System Windows 10   My Question or Issue Can't reach Spotify. Opera/Edge/WebPlayer. I've got this message:   upstream connect error or disconn...
  • jb205
  • Casual Listener
  • 305 Views
  • 5 replies
  • 3 likes
  • 305 Views
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  • 3 likes

Superuser Contribution Spotify can't play this right now

Hi, Whenever I try to play music in the Windows desktop app (Store) I get the message "Spotify can't play this right now". I have a Premium Family account in the UK. Im on a Dell Alienwarere A13 with Windows 11 and trying to play locally.

  • Newbie
  • Hi,    Whenever I try to play music in the Windows desktop app (Store) I get the message "Spotify can't play this right now". I have a Premium Family account in the UK.   Im o...
  • Eni
  • Moderator
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
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Foreign language ads driving me nuts!!

PlanFreeCountryAustraliaDeviceDell laptopOperating System Windows 10 My Question or IssueFor about two or more months now I've been getting indonesian ads on my spotify account and it's driving me nuts. I've unintsalled and reintalled the app. Used d...

  • Casual Listener
  • Plan Free Country Australia Device Dell laptop Operating System  Windows 10   My Question or Issue For about two or more months now I've been getting indonesian ads on my spotify ...
  • Ziggy79
  • Casual Listener
  • 273 Views
  • 3 replies
  • 1 likes
  • 273 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify painfully slow to start up

PlanPremiumCountryUKDeviceLaptopOperating SystemWindows 8.1 My Question or IssueSince one of the recent updates a month or so back, the desktop version of Spotify has become incredibly slow to get going - after opening the app, I get a blank black sc...

  • Music Fan
  • Plan Premium Country UK Device Laptop Operating System Windows 8.1   My Question or Issue Since one of the recent updates a month or so back, the desktop version of Spotify has become ...
  • OvOFRIED
  • Casual Listener
  • 6902 Views
  • 17 replies
  • 10 likes
  • 6902 Views
  • 17 replies
  • 10 likes

Solved!! Can't go forward or back while playing a song

PlanPremiumCountryBrazilDeviceDell G15 5520Operating SystemWindows 11 My Question or IssueI can't go back or forward while playing a song in my Windows device. I already tried to do a fresh reinstall of Spotify, i rebooted my device and still doesn't...

  • Casual Listener
  • Plan Premium Country Brazil Device Dell G15 5520 Operating System Windows 11   My Question or Issue I can't go back or forward while playing a song in my Windows device. I already trie...
  • danilomadsee
  • Casual Listener
  • 288 Views
  • 3 replies
  • 4 likes
  • 288 Views
  • 3 replies
  • 4 likes