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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Spotify can't play this right now

Hi, Whenever I try to play music in the Windows desktop app (Store) I get the message "Spotify can't play this right now". I have a Premium Family account in the UK. Im on a Dell Alienwarere A13 with Windows 11 and trying to play locally.

  • Newbie
  • Hi,    Whenever I try to play music in the Windows desktop app (Store) I get the message "Spotify can't play this right now". I have a Premium Family account in the UK.   Im o...
  • Eni
  • Moderator
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Foreign language ads driving me nuts!!

PlanFreeCountryAustraliaDeviceDell laptopOperating System Windows 10 My Question or IssueFor about two or more months now I've been getting indonesian ads on my spotify account and it's driving me nuts. I've unintsalled and reintalled the app. Used d...

  • Casual Listener
  • Plan Free Country Australia Device Dell laptop Operating System  Windows 10   My Question or Issue For about two or more months now I've been getting indonesian ads on my spotify ...
  • Ziggy79
  • Casual Listener
  • 273 Views
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  • 273 Views
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Superuser Contribution Spotify painfully slow to start up

PlanPremiumCountryUKDeviceLaptopOperating SystemWindows 8.1 My Question or IssueSince one of the recent updates a month or so back, the desktop version of Spotify has become incredibly slow to get going - after opening the app, I get a blank black sc...

  • Music Fan
  • Plan Premium Country UK Device Laptop Operating System Windows 8.1   My Question or Issue Since one of the recent updates a month or so back, the desktop version of Spotify has become ...
  • OvOFRIED
  • Casual Listener
  • 6913 Views
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  • 6913 Views
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Solved!! Can't go forward or back while playing a song

PlanPremiumCountryBrazilDeviceDell G15 5520Operating SystemWindows 11 My Question or IssueI can't go back or forward while playing a song in my Windows device. I already tried to do a fresh reinstall of Spotify, i rebooted my device and still doesn't...

  • Casual Listener
  • Plan Premium Country Brazil Device Dell G15 5520 Operating System Windows 11   My Question or Issue I can't go back or forward while playing a song in my Windows device. I already trie...
  • danilomadsee
  • Casual Listener
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Superuser Contribution Weird message pops up and playlist changes!!

My Question or IssueI have been having some issues lately. I am listening to a song, it comes to an end. Song changes to some playlist I don't even have and message pops up saying "spotify can't play this right now. if you have the file on your compu...

  • Newbie
  • My Question or Issue I have been having some issues lately. I am listening to a song, it comes to an end. Song changes to some playlist I don't even have and message pops up saying "spotify can't pl...
  • Eni
  • Moderator
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Superuser Contribution Help! web player greyed out

On the web player all the playback controls are greyed out.No song plays from my recents either.It's the same on edge, firefox and chromeI've tried log out from all devices as wellMy app on phone works fine and the mobile web player also works fine. 

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  • Casual Listener
  • On the web player all the playback controls are greyed out. No song plays from my recents either. It's the same on edge, firefox and chrome I've tried log out from all devices as well My app on p...
  • OscarDC
  • Moderator
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Issue with desktop app, it doesn't fit to the screen when i re-open it.

PlanPremium CountryArgentina DeviceDesktop PC on 1920x1080 screenVideo-card: GTX 1050 Ti Operating SystemWindows 10 (x64) My Question or IssueAlways, when i re-open the windows desktop spotify app, the app loses the screen fit, doesn't fit the screen...

  • Regular
  • Plan Premium   Country Argentina   Device Desktop PC on 1920x1080 screen Video-card: GTX 1050 Ti   Operating System Windows 10 (x64)   My Question or Issue Always, w...
  • Lampakusz
  • Newbie
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  • fit
    screen
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Superuser Contribution Spotify can't play this right now. Windows 11.

PlanPremiumCountryUSDeviceDesktop PCOperating SystemWindows 11 My Question or IssueI just got a PC a couple days ago and the first thing I downloaded was Spotify. Went to their website and downloaded the most recent version for Windows. When I tried ...

  • Visitor
  •   Plan Premium Country US Device Desktop PC Operating System Windows 11   My Question or Issue I just got a PC a couple days ago and the first thing I downloaded was Spotify. Wen...
  • Dian
  • Moderator
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Solved!!Superuser Contribution PC and Android Phone won't sync properly

My Question or IssueI was trying to play music on my PC recently, and I decided to try to control the music with my phone, when I saw that my phone didn't think I was playing any music on any device. This wouldn't really be a problem, until I had tri...

  • Newbie
  • My Question or Issue I was trying to play music on my PC recently, and I decided to try to control the music with my phone, when I saw that my phone didn't think I was playing any music on any devic...
  • Dian
  • Moderator
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Superuser Contribution All tracks fail when app is started with System default audio set to 32bit 384khz

PremiumCountryUSDevicePC - SMSL Sanskrit MKII DAC, XMOS USB audio driver v5.50.0Operating SystemWindows 10 My Question or Issue When the spotify desktop app is started, and system Default sound format is set higher than 32bit 192khz, all tracks fail ...

  • Newbie
  •   Premium Country US Device PC - SMSL Sanskrit MKII DAC, XMOS USB audio driver v5.50.0 Operating System Windows 10   My Question or Issue   When the spotify desktop app is s...
  • Yordan
  • Moderator
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Superuser Contribution Shuffle sucks, avoiding a certain artist

PlanPremiumCountryUnited StatesDeviceLenovo Thinkpad, Iphone 6, Roku TVOperating SystemIOS 13, Windows 10 My Question or IssueI have a playlist that consists of all of my favorite artists, I recently added a new bands songs to the playlist. However w...

  • Newbie
  • Plan Premium Country United States Device Lenovo Thinkpad, Iphone 6, Roku TV Operating System IOS 13, Windows 10   My Question or Issue I have a playlist that consists of all of my fav...
  • Viirock
  • Casual Listener
  • 548 Views
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  • shuffle
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Superuser Contribution Spotify on Raspberry Pi with Moode Audio

PlanPremiumCountryNetherlandsDevice Operating System Android 12, Windows 11 My Question or IssueI play Spotify on my Raspberry Pi 4 using Moode Audio. I have Spotify Connect integrated in Moode Audio, so I can click "Play on other device" on the bott...

  • Regular
  • Plan Premium Country Netherlands Device   Operating System  Android 12, Windows 11   My Question or Issue I play Spotify on my Raspberry Pi 4 using Moode Audio. I have S...
  • Double_Dutch
  • Casual Listener
  • 5449 Views
  • 23 replies
  • 1 likes
  • 5449 Views
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Solved!!Superuser Contribution Where are my downloaded Spotify songs on my PC??

Firstly it's taken half an hour to get here just figuring out how to post this question! Do Spotify design that on purpose?I downloaded a bunch of songs from Spotify when I had premium but now I can't find any of them on my PC. I'm not sure what fold...

  • Newbie
  • Firstly it's taken half an hour to get here just figuring out how to post this question! Do Spotify design that on purpose? I downloaded a bunch of songs from Spotify when I had premium but now I ca...
  • Ashur-UballitII
  • Visitor
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Solved!!Superuser Contribution Bad image issue

 PlanFree/PremiumCountry DevicePCOperating SystemWindows 11 Pro My Question or IssueCant install Spotify, tried deleting and reinstalling from both app store and as a program but still this issue persists. I need help. Thanks

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  • Casual Listener
  •   Plan Free/Premium Country   Device PC Operating System Windows 11 Pro   My Question or Issue Cant install Spotify, tried deleting and reinstalling from both app store and as a ...
  • Alex
  • Moderator
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  • 294 Views
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export playlists to .doc

hello, i see a few threads dealing with similar tasks, but nothing this specific. i want to create a list of the songs on my playlist. i want actual text (artist-song) or some similar format. thank you

  • Regular
  • hello,    i see a few threads dealing with similar tasks, but nothing this specific.    i want to create a list of the songs on my playlist.   i want actual text (artis...
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Bug: Searching certain characters breaks Spotify

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 11 My Question or IssueSo I happened to be in the settings on the PC version of Spotify, and happened to accidentally press \ into the settings search bar. It then popped up the "Something ...

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  • Newbie
  • Plan Premium Country USA Device Desktop PC Operating System Windows 11   My Question or Issue So I happened to be in the settings on the PC version of Spotify, and happened to accident...
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  • bug
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Solved!!Superuser Contribution A bunch of songs got removed from my playlist when moving songs between playlists on windows 7

PlanPremiumCountrySwedenDeviceDesktopOperating SystemWindows 7 My Question or IssueI usually listen to Spotify on my phone or through the Web player on my work computer. Today I wanted to rearrange some songs in a playlist so opened Spotify on my des...

  • Casual Listener
  • Plan Premium Country Sweden Device Desktop Operating System Windows 7   My Question or Issue I usually listen to Spotify on my phone or through the Web player on my work computer. Toda...
  • Eni
  • Moderator
  • 138 Views
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  • 138 Views
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local files won't play, even with local files turned on and locations being correct

PlanPremiumOperating Systemwindows 11My Question or Issuejust redownloaded spotify, all my files are in the right location, but all of them are grey and won't play. I have local files turned in, and all the sources are correct. I can't uninstall and ...

  • Newbie
  • Plan Premium Operating System windows 11 My Question or Issue just redownloaded spotify, all my files are in the right location, but all of them are grey and won't play. I have local files turne...
  • HalfNathan
  • Gig Goer
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Superuser Contribution Play button instead of numbered playlist

  First photo is mine, second photo is from another’s Spotify. After speaking with an Agent I was told this (removing the numbers) is a recent change Spotify is trying out, and was told to come here to post about it if I have feedback. I can definite...

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  • Newbie
  •     First photo is mine, second photo is from another’s Spotify. After speaking with an Agent I was told this (removing the numbers) is a recent change Spotify is trying out, and was told to ...
  • Vasil
  • Moderator
  • 148 Views
  • 1 replies
  • 1 likes
  • Play Button
    Update
    Windows
    Windows 11 App
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Superuser Contribution Error Code: Auth16

PlanFreeCountryUSADevicePCOperating SystemWindows 10 Home My Question or IssueI started getting Error Code: Auth16 for no reason, about 3 weeks ago. I have no idea why. I've tried uninstalling/reinstalling, disabling firewall, and I don't use a proxy...

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  • Casual Listener
  • Plan Free Country USA Device PC Operating System Windows 10 Home   My Question or Issue I started getting Error Code: Auth16 for no reason, about 3 weeks ago. I have no idea why. I've ...
  • MihailY
  • Moderator
  • 179 Views
  • 3 replies
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  • 179 Views
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