Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11402 Views

105 replies

47 likes

  • 11402 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Regular

betterhalf

Casual Listener

1256 Views

13 replies

2 likes

Possible Bug
  • 1256 Views
  • 13 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

earthbound

Regular

3092 Views

38 replies

2 likes

  • 3092 Views
  • 38 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8879 Views

0 replies

4 likes

  • 8879 Views
  • 0 replies
  • 4 likes

CROSSFADE BUG

PlanPremium DeviceDesktopOperating SystemWindows 11 Issue: When having crossfade ON & repeat current song OFF and i try to restart the song , the ending part of the previous song plays again at the start and it's really annoying. please try to fix th...

Casual Listener

Plan Premium   Device Desktop Operating System Windows 11   Issue:  When having crossfade ON & repeat current song OFF and i try to restart the song , the ending part...

Studio131

Regular

1358 Views

5 replies

0 likes

bug
Crossfade
Desktop
  • 1358 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcast comment section not showing threads

PlanPremiumCountryAustraliaDeviceLenovo Legion Pro 7Operating SystemWindows 11 Home My Question or IssueWhen I open a podcast episode I cannot see the threads for each comment, just the original comment. For example, I'm looking at one now and it say...

Casual Listener

Plan Premium Country Australia Device Lenovo Legion Pro 7 Operating System Windows 11 Home   My Question or Issue When I open a podcast episode I cannot see the threads for each commen...

OscarDC

Moderator

1870 Views

5 replies

0 likes

  • 1870 Views
  • 5 replies
  • 0 likes

Superuser Contribution copying artist bios

PlanFamilyCountryCanada DeviceAspire laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. When I discover an artist I like on Spotify I click on the "about the artist" link and then I might copy and cut and paste t...

Visitor

Plan Family Country Canada  Device Aspire laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. When I discover an artist I like on Sp...

Joan

Moderator

1998 Views

1 replies

1 likes

  • 1998 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is preventing the computer from shutting down or restarting.

Spotify is preventing the Windows 11 computer from shutting down or restarting. This event occurs in Event Viewer: Process C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.275.510.0_x64__zpdnekdrzrea0\Spotify.exe from package SpotifyAB.SpotifyMu...

Casual Listener

Spotify is preventing the Windows 11 computer from shutting down or restarting. This event occurs in Event Viewer:   Process C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.275.510.0_x64...

Joan

Moderator

659 Views

1 replies

0 likes

Other
  • 659 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Desktop app closing immediately

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueThe Spotify desktop app is closing immediately after login on Windows 10. This occurs when opening the application after installation and login with the window sho...

Music Fan

Plan Premium Country United Kingdom Device PC Operating System Windows 10   My Question or Issue The Spotify desktop app is closing immediately after login on Windows 10. This occurs w...

mcfrankie

Newbie

34574 Views

18 replies

0 likes

  • 34574 Views
  • 18 replies
  • 0 likes

Superuser Contribution First second of song cut off

PlanPremiumCountryUSDeviceraider ge68hx 13vfOperating SystemWindows 11 My Question or IssueWhen a song starts, it is quiet for the first second and seems to fade in. Sometimes the first second is cut off entirely from the song. This started yesterday...

Regular

Plan Premium Country US Device raider ge68hx 13vf Operating System Windows 11   My Question or Issue When a song starts, it is quiet for the first second and seems to fade in. Sometime...

Yordan

Moderator

6330 Views

12 replies

1 likes

  • 6330 Views
  • 12 replies
  • 1 likes

Superuser Contribution Spotify lags ONLY Roblox

PlanPremiumCountryGermanyDevicePC144hz, 1080p MonitorOperating SystemWindows 10 My Question or IssueWhenever i play music while im playing Roblox, my Refresh Rate suddenly just goes down. I checked already and its not my FPS, it is what i first suspe...

Casual Listener

Plan Premium Country Germany Device PC 144hz, 1080p Monitor Operating System Windows 10   My Question or Issue Whenever i play music while im playing Roblox, my Refresh Rate suddenly ...

AlejaR

Moderator

2493 Views

7 replies

0 likes

  • 2493 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify app on Windows not Downloading Podcasts

My desktop app on Windows will not download any podcasts. It downloads music just fine, it is only podcasts that have a problem. My app is up to date, I've restarted the computer, I've even deleted and reinstalled the app, and it still is not working...

Visitor

My desktop app on Windows will not download any podcasts. It downloads music just fine, it is only podcasts that have a problem. My app is up to date, I've restarted the computer, I've even deleted a...

NCRahvin

Casual Listener

509 Views

2 replies

1 likes

  • 509 Views
  • 2 replies
  • 1 likes

Superuser Contribution disabling keyboard shortcuts?

PlanPremiumCountryusDevicepcOperating Systemwindows 10 My Question or Issueeverytime i hit control or shift, it skips the song im currently on to shuffle the playlist. is there a way to disable the keyboard shortvuts on desktop

Casual Listener

  Plan Premium Country us Device pc Operating System windows 10   My Question or Issue everytime i hit control or shift, it skips the song im currently on to shuffle the playlist...

hallucinatinghack

Visitor

7482 Views

8 replies

7 likes

bug
Desktop
keybinds
shortcuts
  • 7482 Views
  • 8 replies
  • 7 likes

Solved!!Superuser Contribution Re-arranging "Liked" playlist

PlanPremiumCountryCanadaDeviceMobile, DesktopOperating SystemWindows 10 64-bit My Question or IssueIs there a way to manually re-organize the Liked playlist? I attempted drag-n-drop via the desktop app but despite the cursor changing when I click and...

Casual Listener

Plan Premium Country Canada Device Mobile, Desktop Operating System Windows 10 64-bit   My Question or Issue Is there a way to manually re-organize the Liked playlist? I attempted drag...

snholmes

Newbie

15628 Views

7 replies

35 likes

  • 15628 Views
  • 7 replies
  • 35 likes

Superuser Contribution My Library won't load (Web)

My Library was showing.I went to sort it alphabetically, and it disappeared, saying 'Something went wrong, Try reloading your library'I've tried doing that for the past two weeks. I've cleared caches, I've deleted the saved tab, I've logged out. Noth...

Visitor

My Library was showing. I went to sort it alphabetically, and it disappeared, saying 'Something went wrong, Try reloading your library' I've tried doing that for the past two weeks. I've cleared c...

sword16

Casual Listener

1385 Views

4 replies

0 likes

  • 1385 Views
  • 4 replies
  • 0 likes

Superuser Contribution Who can view private collaborative playlists on friend activity?

Hi, I made a collaborative playlist for me and a friend. Then I made the playlist private, I can see if they are listening to our playlist in the friend activity and I am wondering if other people can also see the playlist on their activity or is it ...

Newbie

Hi, I made a collaborative playlist for me and a friend. Then I made the playlist private, I can see if they are listening to our playlist in the friend activity and I am wondering if other people ca...

Yordan

Moderator

22841 Views

9 replies

0 likes

  • 22841 Views
  • 9 replies
  • 0 likes

Superuser Contribution Unable to turn off smart shuffle. Server returns 502

PlanPremiumDeviceDesktop PC, web app. Brave browser with shields and adblock turned offOperating SystemWindows 11 My Question or IssueIm unable to turn of smart shuffle feature when im playing songs from my liked songs playlist. Looking through the n...

Regular

Plan Premium Device Desktop PC, web app. Brave browser with shields and adblock turned off Operating System Windows 11   My Question or Issue Im unable to turn of smart shuffle feature w...

AlejaR

Moderator

1778 Views

9 replies

0 likes

smart shuffle
  • 1778 Views
  • 9 replies
  • 0 likes

Superuser Contribution Cover art and Artist being different then how it shows in the playlist..

PlanFreeCountryUnited StatesOperating SystemWindows 11⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁My Question or IssueWhen I play a certain song, the song art and the artist is different on the now playing menu then where I click it to play. Is this supposed to be...

Regular

Plan Free Country United States Operating System Windows 11 ⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁⌁ My Question or Issue When I play a certain song, the song art and the artist is different on...

Joan

Moderator

1018 Views

5 replies

0 likes

  • 1018 Views
  • 5 replies
  • 0 likes

Superuser Contribution when I pick a song myself, I get "Spotify can't play this right now" error, then it skips 2-3 songs.

PlanFreeCountryUnited StatesDevice-Operating SystemWindows 11•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•My Question or IssueIf you can't see the video (or are paranoid that it's going to download a virus to your device the very millisecond you clic...

Regular

Plan Free Country United States Device - Operating System Windows 11 •°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°•°• My Question or Issue If you can't see the video (or are paranoid t...

Avery_the_Cat

Regular

1632 Views

3 replies

0 likes

  • 1632 Views
  • 3 replies
  • 0 likes

Superuser Contribution Your Library size not remembered after window resize

When I have Spotify Desktop in vertical and expand the window to the right, the Now Playing view automatically appears. When I make the window smaller again, Your Library gets reduced and the Now Playing view stays visible – even if I had set Your Li...

Casual Listener

When I have Spotify Desktop in vertical and expand the window to the right, the Now Playing view automatically appears. When I make the window smaller again, Your Library gets reduced and the No...

Ivelina

Moderator

1084 Views

3 replies

0 likes

  • 1084 Views
  • 3 replies
  • 0 likes

Libary wont load

Hey there spotify community, first time talking here, im currently having issues where my library wont show any of my playlists currently, ive logged in and out, hard refreshed spotify and anything else i could find online. all i got there is audio f...

Newbie

Hey there spotify community, first time talking here, im currently having issues where my library wont show any of my playlists currently, ive logged in and out, hard refreshed spotify and anything e...

Amay

Spotify Star

1719 Views

1 replies

0 likes

  • 1719 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated Spotify and now all art is gone.

PlanPremiumCountryPhilippinesDeviceDesktopOperating SystemWindows 11 Pro Updated My Question or IssueHello, I updated my Spotify app and now all the art and artist thumbnails are missing. My other Spotify devices such as Android and Mac work. I have ...

Casual Listener

Plan Premium Country Philippines Device Desktop Operating System Windows 11 Pro Updated   My Question or Issue Hello,   I updated my Spotify app and now all the art and artist t...

alaricpc1

Casual Listener

972 Views

4 replies

0 likes

  • 972 Views
  • 4 replies
  • 0 likes

Solved!! Black record symbol when trying to play songs

Many songs refuse to play for me over the past few weeks. It seems to be songs that I haven't added my my library and songs that I haven't played before or haven't played in a while. When I click play song all that happens is where the picture of cov...

Casual Listener

Many songs refuse to play for me over the past few weeks. It seems to be songs that I haven't added my my library and songs that I haven't played before or haven't played in a while.   When I ...

JustinLi

Visitor

3135 Views

6 replies

4 likes

  • 3135 Views
  • 6 replies
  • 4 likes

Is Spotify streaming 44 or 48khz?

Hello there, I have an audio interface in which I have to set it to 44 or 48khz, otherwise it seems to be doing some conversion on the fly. When I set it to 44khz some albums sound better on Spotify, and others in 48khz, there seems to be a clear aud...

Visitor

Hello there,   I have an audio interface in which I have to set it to 44 or 48khz, otherwise it seems to be doing some conversion on the fly. When I set it to 44khz some albums sound bet...

GuestNoOne

Visitor

17610 Views

4 replies

0 likes

Windows
  • 17610 Views
  • 4 replies
  • 0 likes