Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

87025 Views

40 replies

68 likes

  • 87025 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

814816 Views

505 replies

64 likes

  • 814816 Views
  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

taoistmiao

Newbie

29325 Views

30 replies

7 likes

  • 29325 Views
  • 30 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3451 Views

0 replies

4 likes

  • 3451 Views
  • 0 replies
  • 4 likes

Superuser Contribution Different queue with smart connect

PlanPremiumCountryUkraineDeviceSamsung S23 Ultra/PCOperating SystemAndroid/Windows When I connect PC to play I see different queue song on the phone and on the pc My Question or Issue

Visitor

Plan Premium Country Ukraine Device Samsung S23 Ultra/PC Operating System Android/Windows     When I connect PC to play I see different queue song on the phone and on the pc &nbs...

Dessi

Moderator

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why is my Spotify so slow ?

Hey everyone ! Since the last 2or 3 updates, my Spotify is running so slow, it feels like I'm using a very old PC with like 1 MB of RAM Every other program on my PC is working just fine, but opening a playlist, navigating through them, switching back...

Roadie

Hey everyone !   Since the last 2or 3 updates, my Spotify is running so slow, it feels like I'm using a very old PC with like 1 MB of RAM 😅 Every other program on my PC is working just ...

Grazzt

Roadie

2403 Views

3 replies

0 likes

  • 2403 Views
  • 3 replies
  • 0 likes

Superuser Contribution The application is not responding

Spotify gets unresponsive -> You close it. Try to reopen it and you get a message box with "The Application is not responding". Only works again if you go to task manager and kill any process that's related to Spotify. This has been reported before b...

Visitor

Spotify gets unresponsive -> You close it. Try to reopen it and you get a message box with "The Application is not responding". Only works again if you go to task manager and kill any process that...

Jaxinokobla

Newbie

10489 Views

23 replies

3 likes

  • 10489 Views
  • 23 replies
  • 3 likes

Superuser Contribution Spotify desktop app shows 1 row of pixels on other screen in multi-monitor setup

PlanPremiumCountryCanadaOperating SystemWindows 10 - Spotify Desktop App My Question or IssueWhen the Spotify Desktop app is maximized on a screen on my multi-monitor setup, and it is currently in focus, a single row of pixels from the right or left ...

Casual Listener

Plan Premium Country Canada Operating System Windows 10 - Spotify Desktop App   My Question or Issue When the Spotify Desktop app is maximized on a screen on my multi-monitor setup, and ...

ChaoticLisa

Visitor

12159 Views

41 replies

30 likes

  • 12159 Views
  • 41 replies
  • 30 likes

Superuser Contribution None of the content in my playlists are available

This problem started this morning: None of the content in my playlists are available. I can add them to liked songs and they're then suddenly playable. I did the steps of deleting data and restarting program, enabling and disabling hardware accelerat...

Regular

This problem started this morning: None of the content in my playlists are available. I can add them to liked songs and they're then suddenly playable. I did the steps of deleting data and restar...

Maria

Moderator

1218 Views

5 replies

0 likes

  • 1218 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify app and website not working on Chromebook

PlanPremiumCountryUSADeviceChromebook Operating SystemAndroid I think My Question or IssueOkay so, I have tried both the website and app on this Chromebook I just got from my bf's sister. It keeps skipping songs, like it'll play for maybe 2 seconds a...

Newbie

Plan Premium Country USA Device Chromebook  Operating System Android I think    My Question or Issue Okay so, I have tried both the website and app on this Chromebook I just ...

PM49

Visitor

3834 Views

6 replies

0 likes

  • 3834 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify Running EXTREMELY Slowly

PlanPremiumCountryU.S.A.DeviceLaptop & Samsung S24 UltraOperating SystemWindows 10, Android 14 My Question or IssueI have the same issue with spotify on both devices. On my computer, Spotify runs EXTREMELY slowly, to the point that opening the softwa...

Casual Listener

Plan Premium Country U.S.A. Device Laptop & Samsung S24 Ultra Operating System Windows 10, Android 14   My Question or Issue I have the same issue with spotify on both devices. &n...

Not applicable

2463 Views

8 replies

0 likes

  • 2463 Views
  • 8 replies
  • 0 likes

Superuser Contribution Previews of tracks (or Playlist-Preview, as I call it)

PlanPremiumCountryIndiaDevicePCOperating SystemWindows 10My Question or issue: The "Scroll through previews of tracks from this playlist" thingy is glitchy.The "Preview Pop-Up" has issues with its playback & scrolling, when I muted a song from the mu...

Regular

Plan Premium Country India Device PC Operating System Windows 10 My Question or issue:         The "Scroll through previews of tracks from this playlist" thingy is gl...

xhrey_b

Regular

1981 Views

6 replies

0 likes

  • 1981 Views
  • 6 replies
  • 0 likes

Superuser Contribution wl.spotify.com is not opening/working

I requested my account data, and I received an email asking me to verify the request. When I click on the 'VERIFY' button, it attempts to direct me to wl.spotify.com; however, this site doesn't open; my browser says 'Can't reach this page'. I've trie...

Visitor

I requested my account data, and I received an email asking me to verify the request. When I click on the 'VERIFY' button, it attempts to direct me to wl.spotify.com; however, this site doesn't open;...

briank6932

Newbie

4687 Views

7 replies

1 likes

  • 4687 Views
  • 7 replies
  • 1 likes

BUG: odd extra entries in recent listening history & more ads played

PlanFreeCountryNetherlandsDevicePC HP - intel 3th gen processorOperating SystemWindows 10 Home My Question or Issuesee image. The 3 arrows on the right point to tracks not listened to nor skipped, they were added by Spotify without interaction from m...

Regular

Plan Free Country Netherlands Device PC HP - intel 3th gen processor Operating System Windows 10 Home   My Question or Issue see image. The 3 arrows on the right point to tracks not li...

Jose_M

Spotify Star

782 Views

1 replies

0 likes

  • 782 Views
  • 1 replies
  • 0 likes

Auto starting even when disabled

Spotify is opening on startup. I have never had it set to auto start and auto-start is set to "No". I am using Windows 10.I have already gone to Edit > Preferences > [Show Advanced Settings] > Startup and Window Behavior > Open Spotify automatically ...

Newbie

Spotify is opening on startup. I have never had it set to auto start and auto-start is set to "No". I am using Windows 10. I have already gone to Edit > Preferences > ...

solar_scion

Casual Listener

13760 Views

19 replies

4 likes

  • 13760 Views
  • 19 replies
  • 4 likes

Superuser Contribution Video Podcasts make the screen go black

I've tried with and whiteout hardware acceleration. every time i turn on joe rogan the whole screen goes black and i have to CTRL+ALT+Delete out of it. very annoying, basically i can't watch video podcasts on desktop for some reason PlanPremiumCountr...

Regular

I've tried with and whiteout hardware acceleration. every time i turn on joe rogan the whole screen goes black and i have to CTRL+ALT+Delete out of it.  very annoying, basically i can't watch vi...

cesardo

Casual Listener

9036 Views

13 replies

0 likes

black screen
Podcast Video
  • 9036 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution i cant play videos on my laptop

when i want to play a video on my laptop on spotify, an error message appears(image below). I can watch videos on my phone with no issues, but not on my laptopPlanPremium DuoCountrySerbiaDevicethinkpad x1 yogaOperating SystemWindows 10 My Question or...

Casual Listener

when i want to play a video on my laptop on spotify, an error message appears(image below). I can watch videos on my phone with no issues, but not on my laptop Plan Premium Duo Country Serbia De...

Yordan

Moderator

8501 Views

9 replies

0 likes

  • 8501 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify can't play, nor log me in on desktop

PlanIndividual PremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 11 My Question or IssueI have a group of issues with my Spotify Desktop app - the main one being that there are random songs in my playlists that the app refuses to play (...

Newbie

Plan Individual Premium Country United States Device Desktop Operating System Windows 11   My Question or Issue I have a group of issues with my Spotify Desktop app - the main one bein...

Ivelina

Moderator

825 Views

1 replies

0 likes

  • 825 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks are skipping 20-30 seconds ahead and skip to next with 3 minutes

Every track I play freezes and skips forward 20-30 seconds when it gets to about 1 minute and skips to the next track when it gets to about 3 minutes. I've already reinstalled the app, cleaned the cache and reduced the streaming quality, but nothing ...

Casual Listener

Every track I play freezes and skips forward 20-30 seconds when it gets to about 1 minute and skips to the next track when it gets to about 3 minutes. I've already reinstalled the app, cleaned the ca...

jpef0704

Newbie

3650 Views

5 replies

0 likes

Freezing
skipping jumping bumping
Song skipping
Song skipping automatically
Windows
  • 3650 Views
  • 5 replies
  • 0 likes

Superuser Contribution Music will stop playing and freeze on an ad

PlanFree/PremiumCountryUSADeviceWindows DesktopsOperating SystemWindows 10My Question or IssueFor the past two months, when I play music on my HP desktop the music will stop and freeze on an ad. This happens every 3 songs and it is becoming very anno...

Newbie

Plan Free/Premium Country USA Device Windows Desktops Operating System Windows 10 My Question or Issue For the past two months, when I play music on my HP desktop the music will stop and fre...

befekerspot

Visitor

3699 Views

6 replies

5 likes

  • 3699 Views
  • 6 replies
  • 5 likes

Superuser Contribution Canciones agregadas a playlists no aparecen

Hola! Soy de Colombia. Tengo un PC con Windows 7. Tengo una cuenta gratis y utilizo la versión 1.1.1.348.g9064793a (según la información de Acerca de Spotify). Mi problema es que tengo algunas playlists con ciertas canciones en ellas. Últimamente agr...

Casual Listener

Hola!   Soy de Colombia. Tengo un PC con Windows 7. Tengo una cuenta gratis y utilizo la versión 1.1.1.348.g9064793a (según la información de Acerca de Spotify).   Mi problema es q...

OscarDC

Moderator

6065 Views

5 replies

1 likes

canciones
Playlists
  • 6065 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Why doesn't the video player work?

Video playback doesn't work - it's a blank screen, and clicking on "show video" does nothing - when playing podcasts, although audio works. This is for all devices I've encountered: iOS app, web player, desktop app. To get video to display then a sec...

Visitor

Video playback doesn't work - it's a blank screen, and clicking on "show video" does nothing - when playing podcasts, although audio works.  This is for all devices I've encountered: iOS app, we...

Yordan

Moderator

18016 Views

5 replies

0 likes

  • 18016 Views
  • 5 replies
  • 0 likes

Superuser Contribution Re: Spotify Web Player Auto Logs-out After Closing Browser

if this was meant to be fixed it isn't. Still being asked to log in every time I open in browserthere's no remember me option and logging in requires an email code which is ridiculous. And no I'm not going to use the app.What is spotify thinking maki...

Newbie

if this was meant to be fixed it isn't. Still being asked to log in every time I open in browser there's no remember me option and logging in requires an email code which is ridiculous. And no I'm n...

Joan

Moderator

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing song not showing as green

Plan Premium Country USA Device Operating System Windows 10 My Question or Issue Hi! This started a few days ago; When I'm scrolling on a playlist the currently playing song is no longer highlighted in green. This is not an issue on mobile, nor is it...

Newbie

Plan Premium Country USA Device   Operating System Windows 10   My Question or Issue Hi! This started a few days ago; When I'm scrolling on a playlist the currently play...

Novy

Moderator

5993 Views

21 replies

4 likes

  • 5993 Views
  • 21 replies
  • 4 likes