Announcements
Happy Values Week! Today we celebrate *Support* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 92108 Views
  • 81 replies
  • 27 likes
  • 92108 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 102700 Views
  • 291 replies
  • 22 likes
  • 102700 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7461 Views
  • 1 replies
  • 6 likes
  • 7461 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147963 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147963 Views
  • 0 replies
  • 26 likes

"Spotify can't play this right now. If you have the file on your computer you can import it."

PlanPremium CountryUSDeviceHP LaptopProcessor 11th Gen Intel(R) Core(TM)**bleep** 3.00 GHzInstalled RAM 8.00 GB (7.65 GB usable)System type 64-bit operating system, x64-based processor- Im using and audio interface (focusrite 3rd gen)Operating System...

Screenshot 2025-01-12 110658.png Screenshot 2025-01-12 105153.png
  • Newbie
  •   Plan Premium  Country US Device HP Laptop Processor 11th Gen Intel(R) Core(TM)**bleep** 3.00 GHz Installed RAM 8.00 GB (7.65 GB usable) System type 64-bit operating system, x64-b...
  • Misha74
  • Casual Listener
  • 233 Views
  • 2 replies
  • 1 likes
  • 233 Views
  • 2 replies
  • 1 likes

Phone shows with "standard" name in my devices.

PlanPremiumCountryDeviceSamsung S20Operating SystemAndroid 12, recent updateMy Question or IssueHello all, Something has probably changed in latest Android12 update for S20, but it impacts Spotify. Maybe it's a permission, maybe it's something else. ...

  • Music Fan
  • Plan Premium Country Device Samsung S20 Operating System Android 12, recent update My Question or Issue Hello all,   Something has probably changed in latest Android12 update for S20, ...
  • plskmtys
  • Newbie
  • 588 Views
  • 2 replies
  • 2 likes
  • 588 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Spotify no reproduce mis canciones en PC

PlanPremiumCountryEcuador DeviceLaptop Windows 10Que tal amigo tengo un problema muy grande cuando entro a la APP de Spotify en mi laptop no me reproduce ninguna cancion sale como que si se estara reproduciendo pero no suena ya la reinstale , borre e...

  • Newbie
  • Plan Premium Country Ecuador   Device Laptop Windows 10 Que tal amigo tengo un problema muy grande cuando entro a la APP de Spotify en mi laptop no me reproduce ninguna cancion sale como ...
  • Dessi
  • Moderator
  • 90011 Views
  • 48 replies
  • 11 likes
  • 90011 Views
  • 48 replies
  • 11 likes

Superuser Contribution Autoplay not working on Desktop

PlanPremium CountryGermany Operating SystemWindows 10 Pro Additional InfoIt works, when i start a track on my mobile phone.But when i start a track on my Desktop (to play on my mobile phone or on my desktop), it does not work...

  • Regular
  • Plan Premium   Country Germany   Operating System Windows 10 Pro   Additional Info It works, when i start a track on my mobile phone. But when i start a track on my Desktop ...
  • adrienneb83
  • Casual Listener
  • 4212 Views
  • 15 replies
  • 1 likes
  • autoplay
    Desktop
    Windows
  • 4212 Views
  • 15 replies
  • 1 likes

Superuser Contribution Spotify Glitching

PlanPremiumDevicePCOperating SystemWindows 11 My Question or IssueMy spotify keeps glitching whenever I use multiple apps, for example if I use "Blender" and a game or another app at the same time the songs will keep pausing randomly and I'll get an ...

  • Visitor
  •   Plan Premium Device PC Operating System Windows 11   My Question or Issue My spotify keeps glitching whenever I use multiple apps, for example if I use "Blender" and a game or an...
  • Joan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Local files with same title and runtime won't appear

PlanPremiumCountryUnited StatesDevice(ASUS TUF GAMING A17)Operating System(Windows 11 Home) My Question or IssueHello. My issue is that in the Windows app, local files that have the same title and runtime won't show up under local files, despite havi...

  • Casual Listener
  • Plan Premium Country United States Device (ASUS TUF GAMING A17) Operating System (Windows 11 Home)   My Question or Issue Hello. My issue is that in the Windows app, local files that h...
  • 125 Views
  • 0 replies
  • 0 likes
  • local files
    Windows 11 App
  • 125 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify can't play this right now

The windows spotify app will only let me play local files, if I switch the output device to digital audio instead of my headphones it works but I can't hear it, I've tried uninstalling and reinstalling and nothing worked

  • Newbie
  • The windows spotify app will only let me play local files, if I switch the output device to digital audio instead of my headphones it works but I can't hear it, I've tried uninstalling and reinstalli...
  • Hayz93
  • Newbie
  • 373 Views
  • 5 replies
  • 2 likes
  • 373 Views
  • 5 replies
  • 2 likes

Superuser Contribution Playlist sometimes plays out of order even though shuffle is not enabled

I have hit this issue several times-- If I am on my mobile device (iOS) and playing songs with shuffle enabled, occasionally the shuffle setting seems to bleed over to my desktop app. I will start a playlist (by clicking on the first song, not the "p...

  • Regular
  • I have hit this issue several times-- If I am on my mobile device (iOS) and playing songs with shuffle enabled, occasionally the shuffle setting seems to bleed over to my desktop app. I will start a...
  • sataylor000
  • Regular
  • 235 Views
  • 3 replies
  • 0 likes
  • 235 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs won't play songs off an album.

So, I'm trying to play an album. All the songs play perfectly fine... except for one song. One song on the album won't play, and when I press the song, it plays a completely different song. And when this different song plays, the repeat and shuffle b...

  • Regular
  • So, I'm trying to play an album. All the songs play perfectly fine... except for one song. One song on the album won't play, and when I press the song, it plays a completely different song. And when ...
  • Vasil
  • Moderator
  • 541 Views
  • 9 replies
  • 0 likes
  • 541 Views
  • 9 replies
  • 0 likes

Superuser Contribution AI DJ problem, plays songs from Artist I blocked

I blocked some artist I don't like in my player, but the AI DJ still playing them sometimes, there are any other way to block or to make the ai stop from doing this? PlanPremiumCountryPeruDevicePC (Ryzen 7 5800) (Ryzen 7 5700) (ryzen 5 5600G) - Samsu...

  • Regular
  • I blocked some artist I don't like in my player, but the AI DJ still playing them sometimes, there are any other way to block or  to make the ai stop from doing this?     Plan Prem...
  • AFBMD
  • Regular
  • 590 Views
  • 8 replies
  • 0 likes
  • 590 Views
  • 8 replies
  • 0 likes

The play/pause button overlaps when scrolling down

PlanPremiumCountryFranceDeviceDesktopOperating SystemWindows 11 My Question or IssueThe play/pause button overlaps when scrolling down.I haven't found a report on this problem so I'm taking the liberty of bringing it up here as I doubt it's a desired...

  • Casual Listener
  • Plan Premium Country France Device Desktop Operating System Windows 11   My Question or Issue The play/pause button overlaps when scrolling down. I haven't found a report on this prob...
  • Novy
  • Moderator
  • 4581 Views
  • 5 replies
  • 0 likes
  • 4581 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why can't I find Fawry Payment in Purchase Page?

I am unable to find (Fawry) payment method in the URL:https://www.spotify.com/eg-en/purchaseAlthough it's shown in the previous page:https://www.spotify.com/eg-en/premium/Fawry is an Egyptian Payment Soultion and apparently it has Spotify Integeratio...

  • Visitor
  • I am unable to find (Fawry) payment method in the URL: https://www.spotify.com/eg-en/purchase Although it's shown in the previous page: https://www.spotify.com/eg-en/premium/ Fawry is an Egyptian...
  • Lama827278
  • Newbie
  • 661 Views
  • 2 replies
  • 1 likes
  • 661 Views
  • 2 replies
  • 1 likes

I would like my Spotify playlists to appear listed instead of with notes

I saw that several of my friends have their playlists numbered and they told me that this is normal and that it should appear that way, however in my account I don't know why they appear with a musical note symbol and I don't know how to change it

  • Visitor
  • I saw that several of my friends have their playlists numbered and they told me that this is normal and that it should appear that way, however in my account I don't know why they appear with a music...
  • Amay
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution my old spotify playlists keep getting deleted whenever i create a new one

okay so every time i try to create a new playlist, an old playlist of mine gets hidden or deleted- so i have to delete the new playlist i make in order to recover the old one- this has happened 12 times-

  • Visitor
  • okay so every time i try to create a new playlist, an old playlist of mine gets hidden or deleted- so i have to delete the new playlist i make in order to recover the old one- this has happened 12 ti...
  • Ivelina
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to fix "127.0.0.1 refused to connect." when trying to log in

I launch spotify and when I try to log in, it opens a window in my browser, when I click on "Continue to the app", it opens a new tab saying "This site can’t be reached127.0.0.1 refused to connect.Try:Checking the connectionChecking the proxy and the...

  • Visitor
  • I launch spotify and when I try to log in, it opens a window in my browser, when I click on "Continue to the app", it opens a new tab saying "This site can’t be reached 127.0.0.1 refused to connec...
  • mark172
  • Visitor
  • 6694 Views
  • 9 replies
  • 4 likes
  • 6694 Views
  • 9 replies
  • 4 likes

Frame Rate capped at 60hz

PlanPremium DuoCountryFranceDevicePC, Desktop AppOperating SystemWindows 10 64-Bits My Question or Issue Hello, since the last interface update it seems that the desktop app has been capped at 60hz.Animations and scrolling are slow and seem a bit spl...

  • Newbie
  • Plan Premium Duo Country France Device PC, Desktop App Operating System Windows 10 64-Bits   My Question or Issue  Hello, since the last interface update it seems that the desktop...
  • Ayshndood
  • Casual Listener
  • 1293 Views
  • 2 replies
  • 0 likes
  • 1293 Views
  • 2 replies
  • 0 likes

Superuser Contribution Desktop: Can't Decrease Window Size

PlanPremiumCountryUnited States DeviceHP Spectre x360Operating SystemWindows 11 My Question or IssueI'm using the Spotify Desktop application on my HP Spectre laptop, and I'm not able to resize the window to be smaller than a certain size. I tend to ...

  • Newbie
  • Plan Premium Country United States   Device HP Spectre x360 Operating System Windows 11   My Question or Issue I'm using the Spotify Desktop application on my HP Spectre laptop, ...
  • Minokrates
  • Newbie
  • 1742 Views
  • 3 replies
  • 3 likes
  • 1742 Views
  • 3 replies
  • 3 likes

Superuser Contribution Offline playback issue on Windows

PlanPremiumCountryNew ZealandDeviceLaptopOperating SystemWindows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen trying to play tracks manually offline (after all playlists downloaded properly) not all tracks play. This seems rando...

  • Regular
  •   Plan Premium Country New Zealand Device Laptop Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When trying to play tracks manua...
  • Swasy
  • Regular
  • 396 Views
  • 7 replies
  • 0 likes
  • 396 Views
  • 7 replies
  • 0 likes

Solved!! Volume on desktop app has suddenly become softer. How can I fix?

The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on the desktop app. I've already tried a ton of fixes. ...

  • Music Fan
  • The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on t...
  • jn15
  • Music Fan
  • 1055 Views
  • 5 replies
  • 0 likes
  • 1055 Views
  • 5 replies
  • 0 likes