Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
150311 Views
0 replies
26 likes
PlanPremiumCountrySwedenDeviceLenovo Legion Y520TOperating SystemWindows 11 My Question or IssueI have been having problem with getting the warning that the song I'm about to add to my playlist already is on the playlist. The playlist is a shared pla...
Plan Premium Country Sweden Device Lenovo Legion Y520T Operating System Windows 11 My Question or Issue I have been having problem with getting the warning that the song I'm about to...
Moderator
5239 Views
23 replies
1 likes
PlanPremiumCountryPhilippinesDeviceAcer AspireOperating SystemWindows 11 Pro For Workstations My Question or IssueIt's the same thing with the ongoing issue reported by Android device users, the progress bar of a song keeps moving but there's no soun...
Plan Premium Country Philippines Device Acer Aspire Operating System Windows 11 Pro For Workstations My Question or Issue It's the same thing with the ongoing issue reported by Andro...
Moderator
893 Views
4 replies
0 likes
PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 My Question or IssueHelloI have a weird issue where it seems that Spotify try to decrease intrument volume and increase vocal volume under a song. It does a terrible job, and it's super annoy...
Plan Premium Country Norway Device PC Operating System Windows 10 My Question or Issue Hello I have a weird issue where it seems that Spotify try to decrease intrument volume ...
Moderator
580 Views
3 replies
1 likes
PlanPremium MonthlyCountryBangladeshDeviceiPhone SE 2 (15.1)Operating SystemWindows 10 (21H1)macOS BigSur 11.6.1 My Question or IssueLike my own Created Playlist, is it possiable to move 'Liked Songs' playlist Up/Down as my Order? If so, How?Sorry fo...
Plan Premium Monthly Country Bangladesh Device iPhone SE 2 (15.1) Operating System Windows 10 (21H1) macOS BigSur 11.6.1 My Question or Issue Like my own Created Playlist, is it pos...
Regular
4745 Views
5 replies
2 likes
PlanPremiumCountryTürkiyeDevicePCOperating SystemWindows 11 My Question or IssueEvery time I click on the songs it starts with the video then I have to click "switch to audio" to skip it. The volume in videos is lower. Additionally, there may be diff...
Plan Premium Country Türkiye Device PC Operating System Windows 11 My Question or Issue Every time I click on the songs it starts with the video then I have to click "switch to audio...
Moderator
591 Views
1 replies
2 likes
Using Premium Spotify, Windows 11. If I attempt to change the order of tracks in a playlist by dragging and moving, each moved track instead wants to be added (I get the "it's already on this playlist, are you sure you want to add?). So the only way ...
Using Premium Spotify, Windows 11. If I attempt to change the order of tracks in a playlist by dragging and moving, each moved track instead wants to be added (I get the "it's already on thi...
Moderator
1366 Views
4 replies
0 likes
PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueI have been sent a couple of audiobook codes to redeem via Authors Direct, but whenever I try to redeem it I get the account verifications screen (is this you? continue...
Plan Premium Country Australia Device PC Operating System Windows 10 My Question or Issue I have been sent a couple of audiobook codes to redeem via Authors Direct, but whenever I tr...
Moderator
384 Views
3 replies
1 likes
PlanFreeCountryUnited States of America DeviceDesktop Operating SystemWindows 10 Problem/QuestionThis isn't super important (hence the non urgent in the title) but whenever I play local files on Spotify the cover doesn't show up in my Discord status....
Plan Free Country United States of America Device Desktop Operating System Windows 10 Problem/Question This isn't super important (hence the non urgent in the title) ...
Visitor
10281 Views
9 replies
1 likes
I am listening to the online web player. I am using windows 11 operating system. Commercials play in their entirety- even up to 30 seconds or 1 minute, however my music always cuts of after 10 seconds.
I am listening to the online web player. I am using windows 11 operating system. Commercials play in their entirety- even up to 30 seconds or 1 minute, however my music always cuts of after 10 secon...
Spotify Star
784 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceHP Pavilion G6 (Purchased in 2012; HDD replaced with SSD a few years back)Intel(R) Core(TM) **bleep** GHz6.00 GB RAMOperating SystemWindows 10 HomeMy Question or IssueSpotify Desktop has suddenly started working rea...
Plan Premium Country Netherlands Device HP Pavilion G6 (Purchased in 2012; HDD replaced with SSD a few years back) Intel(R) Core(TM) **bleep** GHz 6.00 GB RAM Operating System Windows 1...
Casual Listener
26788 Views
48 replies
8 likes
Operating SystemWin 11, Chrome My Question or IssueThis seems to be a new problem where the spotify web player refreshes as I'm typing, and is super aggressive about searching before I'm done typing. E.g. I tried searching for "DJ Got Me" by Maeta. B...
Operating System Win 11, Chrome My Question or Issue This seems to be a new problem where the spotify web player refreshes as I'm typing, and is super aggressive about searching before I'm...
Moderator
3382 Views
4 replies
5 likes
Whenever I open my Spotify tab, it shows "Something went wrong" or just a loading screen. My internet is stable and my other tabs/apps don't have the same conflict. I have refreshed, re-downloaded, and logged out and logged back in several times. My ...
Whenever I open my Spotify tab, it shows "Something went wrong" or just a loading screen. My internet is stable and my other tabs/apps don't have the same conflict. I have refreshed, re-downloaded, a...
Roadie
1037 Views
2 replies
0 likes
self explanatory
self explanatory
Spotify Star
366 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 11 My Question or IssueAs stated, the volume won't adjust at all on desktop, neither the app slider or the volume mixer via Windows affects the volume. Universal volume adjustments do work, but tha...
Plan Premium Country USA Device PC Operating System Windows 11 My Question or Issue As stated, the volume won't adjust at all on desktop, neither the app slider or the volume mixer v...
Visitor
3257 Views
6 replies
0 likes
PlanPremiumCountryUSADeviceDell laptopOperating SystemWindows 11 My Question or IssueWhen I click on a song in a playlist, a different song on that playlist plays. WHen I click to play a song on an album, a different song by the artist (sometimes not...
Plan Premium Country USA Device Dell laptop Operating System Windows 11 My Question or Issue When I click on a song in a playlist, a different song on that playlist plays. WHen I cli...
Spotify Star
289 Views
1 replies
0 likes
PlanPremiumCountryTürkiyeDevice(PC)Operating System(Windows 11) My Question or IssueThe volume of the music goes down and up by itself. This is despite volume normalization being turned off in the settings. It happens all the time.
Plan Premium Country Türkiye Device (PC) Operating System (Windows 11) My Question or Issue The volume of the music goes down and up by itself. This is despite volume normalization b...
Spotify Star
766 Views
1 replies
2 likes
PlanPremiumCountryPolandDevicePC + S.M.S.L DL200 DAC via USB (but with the same exact problem via coax connection)Operating SystemWindows 11 My Question or IssueI'm having troubles with Spotify app output device after every launch. My default device ...
Plan Premium Country Poland Device PC + S.M.S.L DL200 DAC via USB (but with the same exact problem via coax connection) Operating System Windows 11 My Question or Issue I'm having tr...
Newbie
3482 Views
8 replies
0 likes
PlanPremiumCountryAustraliaDeviceDesktop PC, Notebook, Apple iPhone 12Operating SystemWindows 10 Pro & iOS 15 My Question or IssuesI genuinely tried searching as suggested but could not find my exact "issue". MY SCENARIO:I have a desktop PC which I u...
Plan Premium Country Australia Device Desktop PC, Notebook, Apple iPhone 12 Operating System Windows 10 Pro & iOS 15 My Question or Issues I genuinely tried searching as suggeste...
Moderator
1102 Views
7 replies
1 likes
Hello! This issue began last night and has continued into today. I've cleared my browser cache on both Chrome and Firefox, updated both browsers to the latest version, and I have restarted my PC several times. I'm having no luck on my own, unfortunat...
Hello! This issue began last night and has continued into today. I've cleared my browser cache on both Chrome and Firefox, updated both browsers to the latest version, and I have restarted my PC seve...
Moderator
711 Views
3 replies
0 likes
PlanPremiumCountryGermanyDevicePCOperating SystemWin 10 Pr 64bit My Question or IssueI'm running studio monitors connected to this interface. Whenever I select the interface in Windows as output Spotify keeps skipping songs not playing anything. Rein...
Plan Premium Country Germany Device PC Operating System Win 10 Pr 64bit My Question or Issue I'm running studio monitors connected to this interface. Whenever I select the interface ...
Visitor
5798 Views
8 replies
3 likes
