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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135092 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135092 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51493 Views
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  • 32 likes
  • Windows
  • 51493 Views
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Superuser Contribution Xbox One App randomly switches Left and Right stereo channels

PlanPremium (issue occurs with both Free and Premium)CountryUnited StatesDeviceXbox OneOperating SystemXbox One My Question or IssueOn the Xbox One Spotify app (which updates, so I assume support hasn't been discontinued), the Left and Right stereo c...

  • Newbie
  • Plan Premium (issue occurs with both Free and Premium) Country United States Device Xbox One Operating System Xbox One   My Question or Issue On the Xbox One Spotify app (which upd...
  • Dian
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • Xbox One
    Xbox one app errors
  • 59 Views
  • 1 replies
  • 0 likes

"New Releases for you" Removed?!

PlanPremium DevicePCOperating SystemWindows 10 My Question or IssueHave they removed the "New Releases for you"? After the Notifications bell, did they also remove this section now?Can others confirm this?

  • Music Fan
  • Plan Premium   Device PC Operating System Windows 10   My Question or Issue Have they removed the "New Releases for you"? After the Notifications bell, did they also remove th...
  • walp
  • Gig Goer
  • 1271 Views
  • 6 replies
  • 11 likes
  • 1271 Views
  • 6 replies
  • 11 likes

Superuser Contribution Spotify still in Offline Mode even after Unistalling it mutiple times.

PlanFreeCountryFloridaDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify still continues to show Offline Mode even after Unistalling and Reinstalling it mutiple times, it works on Website Player but physical Desktop App, all the song...

  • Casual Listener
  •   Plan Free Country Florida Device Desktop Operating System Windows 10   My Question or Issue Spotify still continues to show Offline Mode even after Unistalling and Reinstalling...
  • Eni
  • Moderator
  • 104 Views
  • 4 replies
  • 0 likes
  • 104 Views
  • 4 replies
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Superuser Contribution Spotify randomly stops playing music when using some Microsoft apps on Windows 11

PlanPremiumCountrySpainDeviceLenovo Ideapad 5 Pro Gen 6, listening on a Bose QuietComfort 45Operating SystemWindows 11 22000.739 build My Question or IssueHi,I've recently noticed that Spotify randomly stops playing my music, when I'm using some Micr...

  • Casual Listener
  • Plan Premium Country Spain Device Lenovo Ideapad 5 Pro Gen 6, listening on a Bose QuietComfort 45 Operating System Windows 11 22000.739 build   My Question or Issue Hi, I've rece...
  • JRosh_33
  • Visitor
  • 114 Views
  • 3 replies
  • 1 likes
  • 114 Views
  • 3 replies
  • 1 likes

Superuser Contribution Podcast sorting on Windows desktop app

PlanPremiumCountryUSADeviceiPhone 8Operating SystemWindows 10 My Question or IssueThe issue is with the sorting options in the Spotify desktop app for Windows 10. There is no option to sort by recently added episodes, like there you can do on the mob...

  • Newbie
  • Plan Premium Country USA Device iPhone 8 Operating System Windows 10   My Question or Issue The issue is with the sorting options in the Spotify desktop app for Windows 10. There is no...
  • StinkorTheLegend
  • Newbie
  • 2072 Views
  • 8 replies
  • 22 likes
  • 2072 Views
  • 8 replies
  • 22 likes

Superuser Contribution Playlist keeps jumping back to first song.

Operating SystemWindows 10 My Question or IssueAt random times a playlist will keep jumping back to the first song. Once it starts doing this nothing I try fixes it. Then hours or sometimes days later it will play the tracks in order again.This has b...

  • Music Fan
  • Operating System Windows 10   My Question or Issue At random times a playlist will keep jumping back to the first song.  Once it starts doing this nothing I try fixes it.  Then hou...
  • Vasil
  • Moderator
  • 2204 Views
  • 5 replies
  • 3 likes
  • 2204 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Search function not working

Plan: PremiumCountry: AustraliaDevice: DesktopOperating System: Windows 10 My Question or IssueI updated Spotify this morning and now the search function does not work. No matter what I search, I get a response saying no results found.I've tried all ...

  • Casual Listener
  •   Plan: Premium Country: Australia Device: Desktop Operating System: Windows 10   My Question or Issue I updated Spotify this morning and now the search function ...
  • Vasil
  • Moderator
  • 167 Views
  • 5 replies
  • 0 likes
  • 167 Views
  • 5 replies
  • 0 likes

Is this the cache folder?

Hello Without having to reinstall the Spotify Windows app, is this the path where one can safely delete the cache? For me the data folder current size is: 1.14GB Path is below with edited username for privacy reasons. Thank you in advance for any ans...

  • Music Fan
  • Hello    Without having to reinstall the Spotify Windows app, is this the path where one can safely delete the cache? For me the data folder current size is: 1.14GB   Path is below...
  • danielmcgee
  • Music Fan
  • 95 Views
  • 2 replies
  • 0 likes
  • 95 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify closes randomly when playing games

Plan: FamilyPremiumCountry: Norway DeviceHuawei Matebook D 15 signature edition Operating SystemWindows 10 My Question or IssueHello!I have recently ran into a problem with my Spotify application.Whenever I play music in the background while playing ...

  • Newbie
  •   Plan: Family Premium Country: Norway   Device Huawei Matebook D 15 signature edition   Operating System Windows 10   My Question or Issue Hello! I have recently...
  • OscarDC
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution essues with spotify on desktop.

Hello.I have a problem with spotify desktop both the store version and the exe version. the problem is when I login to spotify on both these versions it says something went wrong. please try reloading the page. when I reload it this message comes up ...

  • Casual Listener
  • Hello.I have a problem with spotify desktop both the store version and the exe version. the problem is when I login to spotify on both these versions it says something went wrong. please try reloadin...
  • alireza1385mamani
  • Casual Listener
  • 142 Views
  • 4 replies
  • 0 likes
  • 142 Views
  • 4 replies
  • 0 likes

Solved!! Clicking album art doesn't highlight current song playing

Currently on a Premium plan using Windows 10 and whenever I try to click the album art to go to the current playing song in a playlist, it will randomly highlight another song (always something that isn't currently playing). I've had this issue for a...

  • Casual Listener
  • Currently on a Premium plan using Windows 10 and whenever I try to click the album art to go to the current playing song in a playlist, it will randomly highlight another song (always something that ...
  • TreyAnastasio
  • Spotify Star
  • 463 Views
  • 6 replies
  • 1 likes
  • 463 Views
  • 6 replies
  • 1 likes

Superuser Contribution Discover Weekly Constantly Bad

Every week, I make it a priority to listen to my discover weekly and mark the songs I don't like, but last year I made a playlist full of "meme songs" aka songs I wouldn't listen to normally, and I played it with my friends in the car as a joke once,...

  • Casual Listener
  • Every week, I make it a priority to listen to my discover weekly and mark the songs I don't like, but last year I made a playlist full of "meme songs" aka songs I wouldn't listen to normally, and I p...
  • Baldey
  • Visitor
  • 7008 Views
  • 16 replies
  • 9 likes
  • 7008 Views
  • 16 replies
  • 9 likes

Several issues when using VPN

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10 My Question or IssueI use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Spotify app have risen: I am unable to play songs from any artist page;Spotify...

  • Casual Listener
  • Plan Premium Country Portugal Device PC Operating System Windows 10   My Question or Issue I use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Sp...
  • lettuze
  • Casual Listener
  • 169 Views
  • 2 replies
  • 2 likes
  • VPN
    VPN Issues
  • 169 Views
  • 2 replies
  • 2 likes

Superuser Contribution Web player not showing podcast episodes - all podcasts showing same blank page

PlanPremiumCountryUSDeviceMultiple PC's and laptopsOperating SystemWin 10 My Question or IssueWeb player is showing a blank page when going to any podcast. The navigation bar on the left remains but the rest is the same as the image below.Tried diffe...

  • Newbie
  • Plan Premium Country US Device Multiple PC's and laptops Operating System Win 10   My Question or Issue Web player is showing a blank page when going to any podcast. The navigation bar...
  • Dian
  • Moderator
  • 507 Views
  • 3 replies
  • 1 likes
  • 507 Views
  • 3 replies
  • 1 likes

Superuser Contribution No Video on Windows 10 desktop app but Brave browser working fine.

PlanPremiumCountry NZ DeviceWindows 10 PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country  NZ   Device Windows 10 PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

Why does Spotify play random songs when a playlist finishes?

My Question or IssueAt the end of a playlist Spotify will start playing songs that I believe are chosen because they're supposed to be similar to what I was previously listening to. The problem for me is that they usually aren't that similar to some ...

  • Newbie
  • My Question or Issue At the end of a playlist Spotify will start playing songs that I believe are chosen because they're supposed to be similar to what I was previously listening to.  The probl...
  • TreyAnastasio
  • Spotify Star
  • 7317 Views
  • 6 replies
  • 0 likes
  • 7317 Views
  • 6 replies
  • 0 likes

Superuser Contribution How do I see the length of my liked songs playlist?

I have premium, and it appears I can not find the liked songs duration, all my other playlists show a length, but not my liked songs.

  • Newbie
  • I have premium, and it appears I can not find the liked songs duration, all my other playlists show a length, but not my liked songs.
  • oooooak
  • Visitor
  • 24990 Views
  • 4 replies
  • 25 likes
  • 24990 Views
  • 4 replies
  • 25 likes

Superuser Contribution Re-arranging "Liked" playlist

PlanPremiumCountryCanadaDeviceMobile, DesktopOperating SystemWindows 10 64-bit My Question or IssueIs there a way to manually re-organize the Liked playlist? I attempted drag-n-drop via the desktop app but despite the cursor changing when I click and...

  • Newbie
  • Plan Premium Country Canada Device Mobile, Desktop Operating System Windows 10 64-bit   My Question or Issue Is there a way to manually re-organize the Liked playlist? I attempted drag...
  • mohsenari
  • Newbie
  • 1261 Views
  • 2 replies
  • 4 likes
  • 1261 Views
  • 2 replies
  • 4 likes

Solved!! Spotify crashes immediately -- every time.

PlanPremiumCountryUSADevice Operating SystemWindows 10 My Question or IssueI have spent a lot of time trying to figure this out on my own. I am NOT very "computer-wise" so it's been a challenge. Spotify has been crashing within 2-3 seconds every time...

  • Newbie
  • Plan Premium Country USA Device   Operating System Windows 10   My Question or Issue I have spent a lot of time trying to figure this out on my own.  I am NOT very "computer-...
  • Taylith
  • Rising Star 3
  • 139 Views
  • 1 replies
  • 3 likes
  • 139 Views
  • 1 replies
  • 3 likes

Superuser Contribution Something went wrong with playback appears everytime

Spotify was working fine yesterday but today keeps giving me this error everytime I try to play anything. I'm using firefox and the web player if it helps.

  • Newbie
  • Spotify was working fine yesterday but today keeps giving me this error everytime I try to play anything. I'm using firefox and the web player if it helps.
  • Kiril
  • Moderator
  • 406 Views
  • 9 replies
  • 8 likes
  • 406 Views
  • 9 replies
  • 8 likes