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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43811 Views
  • 76 replies
  • 26 likes
  • 43811 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71232 Views
  • 268 replies
  • 21 likes
  • 71232 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5012 Views
  • 1 replies
  • 6 likes
  • 5012 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145032 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145032 Views
  • 0 replies
  • 26 likes

why cant we get lyrics in free

it doesnot shows lyrics and tells to upgrade to premiere

  • Visitor
  • it doesnot shows lyrics and tells to upgrade to premiere
  • osornios
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Desktop app not playing any music

I keep getting the error whenever I open the app on my desktop. I can play music fine through the website and on my mobile devices but the Microsoft app doesn't play any songs even the ones that it shows on my computer. I have deleted then reinstalle...

  • Casual Listener
  • I keep getting the error whenever I open the app on my desktop.  I can play music fine through the website and on my mobile devices but the Microsoft app doesn't play any songs even the ones tha...
  • tdow520
  • Casual Listener
  • 318 Views
  • 4 replies
  • 1 likes
  • 318 Views
  • 4 replies
  • 1 likes

Superuser Contribution My Spotify is (almost) Completely broken.

PlanPremiumCountryGermanyDeviceSelf made Computer & Samsung Galaxy A51Operating SystemWindows 11 & Android 13 My Issue:I'm just gonna do this timeline wise.So about a week and a half ago i noticed my mobile app and desktop app stopped syncing. comple...

  • Newbie
  • Plan Premium Country Germany Device Self made Computer & Samsung Galaxy A51 Operating System Windows 11 & Android 13   My Issue: I'm just gonna do this timeline wise. So a...
  • Ivelina
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • Account issue
    black screen
    connection issue
    Grey screen
    idk what this is help
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hide song not working

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueWhen I today was accessing the radio of one of my playlists consisting of exclusively Mongolian artists, I quickly noticed that pretty much every song in there that was s...

  • Newbie
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue When I today was accessing the radio of one of my playlists consisting of exclusively Mongolia...
  • Billy_Shears
  • Casual Listener
  • 2376 Views
  • 6 replies
  • 13 likes
  • Desktop
    Radio
    Windows
  • 2376 Views
  • 6 replies
  • 13 likes

Superuser Contribution Strange bar at the top

Hello how can I restore the old look of spotify, I recently had to reinstall spotify from scratch and I have this weird bar at the top. Is there any way to restore the tiles on the left side of the window? It looked more aesthetically pleasing and wa...

Aqustor_0-1714759492556.png Aqustor_1-1714759501767.png
  • Newbie
  • Hello how can I restore the old look of spotify, I recently had to reinstall spotify from scratch and I have this weird bar at the top. Is there any way to restore the tiles on the left side of the w...
  • Zoomper_
  • Casual Listener
  • 340 Views
  • 3 replies
  • 1 likes
  • 340 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Instant "Spotify can't play this song right now" error.

As soon as I try to play any song on the Spotify Desktop App I get the error message. The songs do work if I use the Web Version though. I already tried cleaning out my host files, loging in and out, reinstalling the app and updating my drivers - not...

  • Casual Listener
  • As soon as I try to play any song on the Spotify Desktop App I get the error message. The songs do work if I use the Web Version though. I already tried cleaning out my host files, loging in and out,...
  • tominator2804
  • Casual Listener
  • 2021 Views
  • 6 replies
  • 0 likes
  • 2021 Views
  • 6 replies
  • 0 likes

web login stuck

PlanPremiumCountryIndonesiaDevicePCOperating SystemWindows 10 My Question or Issuejust a few days ago, my dekstop spotify just loged out it self, and when i start the spotify app, it told me to login and in the web, it told me to enter my email and p...

  • Newbie
  • Plan Premium Country Indonesia Device PC Operating System Windows 10   My Question or Issue just a few days ago, my dekstop spotify just loged out it self, and when i start the spotify...
  • osornios
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

spotify can't play this right now

Spotify can't play this right now if you have the file on your computer you can import itdon't know how to fix on PC

  • Visitor
  • Spotify can't play this right now if you have the file on your computer you can import it don't know how to fix on PC
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Error while Using Spotify Desktop App

PlanPremium BasicCountrySouth KoreaDeviceGalaxy Book 4 15.6"Operating SystemWindows 11 23H2 64x , Driver updates are all up to date My Question or IssueI was going to listen to music on Spotify, but it's offline. Check your Internet connection." When...

  • Casual Listener
  • Plan Premium Basic Country South Korea Device Galaxy Book 4 15.6" Operating System Windows 11 23H2 64x , Driver updates are all up to date   My Question or Issue I was going to li...
  • Joan
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Running EXTREMELY Slowly

PlanPremiumCountryU.S.A.DeviceLaptop & Samsung S24 UltraOperating SystemWindows 10, Android 14 My Question or IssueI have the same issue with spotify on both devices. On my computer, Spotify runs EXTREMELY slowly, to the point that opening the softwa...

  • Casual Listener
  • Plan Premium Country U.S.A. Device Laptop & Samsung S24 Ultra Operating System Windows 10, Android 14   My Question or Issue I have the same issue with spotify on both devices. &n...
  • Vasil
  • Moderator
  • 606 Views
  • 6 replies
  • 0 likes
  • 606 Views
  • 6 replies
  • 0 likes

Superuser Contribution Podcasts unplayable

PlanPremiumCountryUSADeviceDell laptopOperating SystemWindows 10 My Question or Issuepodcasts are unplayable. this problem has occurred in the past but is marked as resolved (which it currently is not) I am unable to play podcasts on mobile and deskt...

  • Casual Listener
  • Plan Premium Country USA Device Dell laptop Operating System Windows 10   My Question or Issue podcasts are unplayable. this problem has occurred in the past but is marked as res...
  • Maria
  • Moderator
  • 399 Views
  • 5 replies
  • 0 likes
  • not playing
    Podcasts
    unplayable
  • 399 Views
  • 5 replies
  • 0 likes

Superuser Contribution Remove spotify from system tray windows

PlanPremium Operating SystemWindows 10 My Question or Issue How can we disable spotify from running in the bottom right hand corner, the notification area (system tray) in windows. If the software is running it cannot be removed.

  • Casual Listener
  •   Plan Premium   Operating System Windows 10   My Question or Issue  How can we disable spotify from running in the bottom right hand corner, the notification area (system...
  • Combatter
  • Casual Listener
  • 12468 Views
  • 16 replies
  • 21 likes
  • 12468 Views
  • 16 replies
  • 21 likes

Superuser Contribution Music pausing after 20-35 seconds each time after pressing play

PlanPremium Device(PC and iPhone 12)Operating System(Windows 11, iOS 15) My Question or IssueEvery time I press play on a song whether it's a single song, playlist, or artist song it pauses after 20-35 seconds. I've tried restarting the app, restarti...

  • Regular
  • Plan Premium   Device (PC and iPhone 12) Operating System (Windows 11, iOS 15)   My Question or Issue Every time I press play on a song whether it's a single song, playlist, or art...
  • Sahto
  • Visitor
  • 19563 Views
  • 14 replies
  • 0 likes
  • 19563 Views
  • 14 replies
  • 0 likes

So tired of hearing the same songs over and over

I'm getting more and more bored of Spotify. I feel like i've been hearing the same songs of my favorite artists in the daily mixes. I guess Spotify is more targeted towards people who listen to pop music. Pop music is more a market than an actual art...

  • Regular
  • I'm getting more and more bored of Spotify. I feel like i've been hearing the same songs of my favorite artists in the daily mixes.   I guess Spotify is more targeted towards people who listen...
  • jeffwatl
  • Newbie
  • 8366 Views
  • 15 replies
  • 11 likes
  • 8366 Views
  • 15 replies
  • 11 likes

Superuser Contribution Lyrics on Spotify Desktop (Windows)

PlanPremium CountryPhils. DeviceDell Operating SystemWindows 10 My Question or IssueI used to have the lyrics feature on my spotify desktop which I use whenever I like a new song but when I tried opening it it suddenly says that "Sorry, you have to g...

  • Music Fan
  • Plan Premium   Country Phils.   Device Dell   Operating System Windows 10   My Question or Issue I used to have the lyrics feature on my spotify desktop which I use w...
  • Bubbahyde
  • Regular
  • 5043 Views
  • 6 replies
  • 8 likes
  • 5043 Views
  • 6 replies
  • 8 likes

Superuser Contribution Suddenly have poor audio quality on Spotify Desktop

PlanPremiumCountryNetherlandsDeviceHP Pavilion G6 (Purchased in 2012; HDD replaced with SSD a few years back)Intel(R) Core(TM) **bleep** GHz6.00 GB RAMOperating SystemWindows 10 HomeMy Question or IssueSpotify Desktop has suddenly started working rea...

  • Music Fan
  • Plan Premium Country Netherlands Device HP Pavilion G6 (Purchased in 2012; HDD replaced with SSD a few years back) Intel(R) Core(TM) **bleep** GHz 6.00 GB RAM Operating System Windows 1...
  • rudolmi
  • Visitor
  • 14427 Views
  • 31 replies
  • 6 likes
  • 14427 Views
  • 31 replies
  • 6 likes

Superuser Contribution Re: [BUG] Spotify Home Page no loading

This issue is still apparent on 1.2.37.701.ge66eb7bc - my PC still wakes up from sleep randomly and it's caused by spotify.exe according to Windows Diagnostics power requests. Can someone please advise?

  • Casual Listener
  • This issue is still apparent on 1.2.37.701.ge66eb7bc - my PC still wakes up from sleep randomly and it's caused by spotify.exe according to Windows Diagnostics power requests. Can someone please advi...
  • MartinT
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution No warning shown for duplicate songs

PlanFreeCountry DeviceAsus LaptopOperating SystemWindows 10 22H2 / Spotiy version: Windows (64 bit) Spotify1.2.37.701.ge66eb7bc My Question or IssueI reported this error about 2 years ago and the problem still persists. Spotify won't warn you if you ...

spotfy-duplicate-song-bug.png
  • Visitor
  • Plan Free Country   Device Asus Laptop Operating System Windows 10 22H2 / Spotiy version: Windows (64 bit) Spotify 1.2.37.701.ge66eb7bc   My Question or Issue I reported this err...
  • Vasil
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows volume up/down keys do not work when spotify has focus

On Win7 Pro 64-bit. They don't affect neither the Spotify volume nor the global Windows volume. (I'd prefer the latter, plz.)

  • Roadie
  • On Win7 Pro 64-bit.   They don't affect neither the Spotify volume nor the global Windows volume. (I'd prefer the latter, plz.)
  • locoandy394
  • Visitor
  • 21917 Views
  • 80 replies
  • 115 likes
  • bug
  • 21917 Views
  • 80 replies
  • 115 likes