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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39221 Views
  • 75 replies
  • 26 likes
  • 39221 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67297 Views
  • 265 replies
  • 21 likes
  • 67297 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144690 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144690 Views
  • 0 replies
  • 26 likes

I don't have the crossfade option in my settings

I would like to to shorten the amount of time between songs on my playlist, so I know I need to adjust my crossfade. The problem is when I go to my profile and choose settings, playback is not offered as an adjustable option. I have Spotify Premium a...

  • Casual Listener
  • I would like to to shorten the amount of time between songs on my playlist, so I know I need to adjust my crossfade. The problem is when I go to my profile and choose settings, playback is not offere...
  • trimom
  • Casual Listener
  • 177 Views
  • 2 replies
  • 1 likes
  • 177 Views
  • 2 replies
  • 1 likes

Superuser Contribution How to fix Spotify when it keeps saying 'error-dialog.generic.body'?

Windows 10 Spotify appBasically, after I download Spotify and log in, it will say 'error-dialog.generic.header', with 'error-dialog.generic.body' under it. There is also a green box saying 'fatal-error.generic-label' which I can click, but when I do ...

  • Visitor
  • Windows 10 Spotify app Basically, after I download Spotify and log in, it will say 'error-dialog.generic.header', with 'error-dialog.generic.body' under it. There is also a green box saying 'fatal...
  • BossProxcy
  • Visitor
  • 37213 Views
  • 67 replies
  • 25 likes
  • 37213 Views
  • 67 replies
  • 25 likes

mon spotify sature

peu importe quoi faire, mais sur mon pc spotify sature

  • Visitor
  • peu importe quoi faire, mais sur mon pc spotify sature
  • ribezaz
  • Rising Star 3
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

eu abro o web player no google do pc mas fica só uma tela branca

eu vou no google do meu pc e pesquiso spotify e quando entro no site fica só uma tela branca e não consigo fazer nada, tentei até abrir o aplicativo mas quando eu aperto pra logar em uma conta ele me manda pro google, e quando eu vou pro google a tel...

  • Newbie
  • eu vou no google do meu pc e pesquiso spotify e quando entro no site fica só uma tela branca e não consigo fazer nada, tentei até abrir o aplicativo mas quando eu aperto pra logar em uma conta ele me...
  • ribezaz
  • Rising Star 3
  • 117 Views
  • 1 replies
  • 1 likes
  • 117 Views
  • 1 replies
  • 1 likes

Daily mixes playing tracks that aren't in the mix.

Ignore this. I'd forgotten I'd dumped a whole playlist into the Queue and so it was continuing the previous playlist after playing one song. Doh! I wish there was a "Start a new Playlist after the end of this song" option without having to resort to ...

  • Casual Listener
  • Ignore this. I'd forgotten I'd dumped a whole playlist into the Queue and so it was continuing the previous playlist after playing one song. Doh! 😣 I wish there was a "Start a new Playlist aft...
  • ribezaz
  • Rising Star 3
  • 141 Views
  • 3 replies
  • 1 likes
  • 141 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hissing/static when listening.

So I have an issue when listening to the desktop Spotify app I on and off hear hissing/static that follows the bass/melody of the specific song. I am using wireless pro artic Steelseries headphones and the hissing/static is definitely from the spotif...

  • Regular
  • So I have an issue when listening to the desktop Spotify app I on and off hear hissing/static that follows the bass/melody of the specific song. I am using wireless pro artic Steelseries headphones a...
  • Momoman130
  • Casual Listener
  • 591 Views
  • 6 replies
  • 0 likes
  • 591 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Songs sounding off

I have recently noticed that only songs on Spotify have been sounding strange. The only way I have learnt to fit this is by switching the audio output to another device and then switching back. I don't have the equaliser on and it happens regardless ...

  • Casual Listener
  • I have recently noticed that only songs on Spotify have been sounding strange. The only way I have learnt to fit this is by switching the audio output to another device and then switching back. I don...
  • MihailY
  • Moderator
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Win10 desktop app icon error in tool bar.

The icon of spotify app in the tool bar become "a white paper" few days ago. It seem like the icon file couldn't be read by win10. No broblem with its function but this really annoy me.

  • Casual Listener
  • The icon of spotify app in the tool bar become "a white paper" few days ago. It seem like the icon file couldn't be read by win10. No broblem with its function but this really annoy me.
  • Amayy
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes after 1-2 songs

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueI use Spotify almost a year and it worked great. But 3 days ago when I play any song with "repeat one track " after 1-2 repeats it crashes without any error.I tried:reinst...

  • Regular
  • Plan Premium Country Russia Device PC Operating System Windows 10   My Question or Issue I use Spotify almost a year and it worked great. But 3 days ago when I play any song with "repe...
  • melissasalermo
  • Casual Listener
  • 8917 Views
  • 30 replies
  • 1 likes
  • 8917 Views
  • 30 replies
  • 1 likes

Solved!!Superuser Contribution [BUG] Spotify Home Page no loading

PlanPremiumCountryCanadaDeviceWindows Desktop AppOperating SystemWindows 11 Pro My Question or IssueI'm using Spotify version 1.2.26.1187.g36b715a1 on Windows 11 Pro (the app provided from the Microsoft Store). I'm finding that when I wake my PC from...

  • Casual Listener
  • Plan Premium Country Canada Device Windows Desktop App Operating System Windows 11 Pro   My Question or Issue I'm using Spotify version 1.2.26.1187.g36b715a1 on Windows 11 Pro (the app...
  • RobEverton
  • Music Fan
  • 5556 Views
  • 67 replies
  • 15 likes
  • 5556 Views
  • 67 replies
  • 15 likes

Solved!!Superuser Contribution Can't play current song on desktop app and webplayer

PlanPremiumCountryukDeviceDesktop pcOperating SystemWindows 10 My Question or IssueNo idea why the previous time posting this is got marked as fixed Link , its not its now worse.Music will play for anywhere from 5 seconds to 20 or not at all and just...

  • Regular
  • Plan Premium Country uk Device Desktop pc Operating System Windows 10   My Question or Issue No idea why the previous time posting this is got marked as fixed Link , its not its n...
  • Tellmental
  • Casual Listener
  • 1536 Views
  • 13 replies
  • 1 likes
  • can't play current song
    desktop app
    WebPlayer
  • 1536 Views
  • 13 replies
  • 1 likes

I sign up for a duo plan but it always says the address is not the same for

I sign up for a duo plan but it always says the address is not the same for the other account when I enter the same exact address. Your support page sucks and doesn't really help.

  • Visitor
  • I sign up for a duo plan but it always says the address is not the same for the other account when I enter the same exact address. Your support page sucks and doesn't really help.
  • MateusM
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution My desktop app does not sync to other devices that are playing music.

I am playing music on my Spotify mobile app. The fact that I am playing music is obvious when I open a browser window -- the song is playing there too and I can skip, etc. and have those functions affect the mobile app playback. If I open the Spotify...

  • Visitor
  • I am playing music on my Spotify mobile app. The fact that I am playing music is obvious when I open a browser window -- the song is playing there too and I can skip, etc. and have those functions af...
  • Maria
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search function only within playlists has disappeared

Now this has been a thing for at least months and I'm not sure how long it's been the case or if it is even intended.I am on Windows, currently listening to my playlists at work. It used to be the case that you could click a little searching symbol w...

  • Visitor
  • Now this has been a thing for at least months and I'm not sure how long it's been the case or if it is even intended. I am on Windows, currently listening to my playlists at work. It used to be th...
  • Ivelina
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify can´t skip songs or play different songs

I am on Windows 11 (newest update) and my App has an Problem where the App sometimes (sometimes few weeks, other times few hours till it reapears) cant skip songs, cant play different songs and only plays that song and what would play after or rewind...

  • Casual Listener
  • I am on Windows 11 (newest update) and my App has an Problem where the App sometimes (sometimes few weeks, other times few hours till it reapears) cant skip songs, cant play different songs and only ...
  • goofy_alexsander
  • Casual Listener
  • 182 Views
  • 2 replies
  • 2 likes
  • 182 Views
  • 2 replies
  • 2 likes

Solved!! Spotify not playing through my speaker.

I am BEYOND frustrated at this point. My speaker works perfectly fine. Youtube videos and even Spotify's online player works fine. When I try to play music from the Spotify app, nothing plays. Yes, my volume is up within the app. Yes, I have tried re...

  • Casual Listener
  • I am BEYOND frustrated at this point. My speaker works perfectly fine. Youtube videos and even Spotify's online player works fine. When I try to play music from the Spotify app, nothing plays. Yes, m...
  • walkerm1986
  • Newbie
  • 14444 Views
  • 6 replies
  • 0 likes
  • 14444 Views
  • 6 replies
  • 0 likes

Superuser Contribution My liked songs got reset

I've had more than 4k liked songs and they just disappeared to less than a hundred overnight.

  • Newbie
  • I've had more than 4k liked songs and they just disappeared to less than a hundred overnight.
  • Yordan
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Music available on mobile app but not on desktop version.

Did not work for me. I cleared the sites cache on my browser and still I get the error that it cannot play what is available... the only **bleep** it plays is CNN??? I can play the songs on my phone... I have Premium... so what is the point if I cann...

  • Visitor
  • Did not work for me. I cleared the sites cache on my browser and still I get the error that it cannot play what is available... the only **bleep** it plays is CNN??? I can play the songs on my phone....
  • Maria
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does my computer crash when I open the Spotify web player?

When I try to open the Spotify web player by running open.spotify.com, my computer just turns off immediately. Web browser is Google Chrome and my computer's OS is Windows 11.

  • Casual Listener
  • When I try to open the Spotify web player by running open.spotify.com, my computer just turns off immediately. Web browser is Google Chrome and my computer's OS is Windows 11.
  • kekblab
  • Newbie
  • 1555 Views
  • 11 replies
  • 0 likes
  • 1555 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution BUG: Spotify mini player works incorrectly

1. Favicon icon does not display on Spotify mini playerPrint screen: https://prnt.sc/1CMvtw3fvyJr2. Windows nav bar overlays Spotify mini player.Print screen: https://prnt.sc/vfW5wlYR3kDNSteps: 1. open Spotify2. open Mini player3. move Mini player to...

  • Casual Listener
  • 1. Favicon icon does not display on Spotify mini player Print screen: https://prnt.sc/1CMvtw3fvyJr 2. Windows nav bar overlays Spotify mini player. Print screen: https://prnt.sc/vfW5wlYR3kDN Step...
  • Eni
  • Moderator
  • 260 Views
  • 4 replies
  • 1 likes
  • 260 Views
  • 4 replies
  • 1 likes