Spotify app shows up as "Chrome" in Volume Mixer

[edweird]

Plan

Premium

Device

PC

Operating System

Windows 11

My Question or Issue

As title says, Spotfy shows up as "Chrome" in Volume Mixer. I have experienced this issue before when using the Spotify app from Microsoft Store, but switching to the standalone app downloaded from your website fixed this issue. Now it has returned. It looks like the Store app was using the browser version of Spotify, and now it looks like the standalone has been recently switched to that too. With that, you can't anymore mark songs you don't like on your Discover Weekly.

[Yordan]

Hi @edweird!

Interesting. Could you confirm that you don't have the Web Player open in another tab in your browser? You might have accidentally switched playback to it while the desktop app was running.

In any case, a screenshot / short screen recording which captures the described behavior in action, along with the exact version of Spotify you're running would be greatly appreciated - that way we can get a clear idea of what's happening on your end.

Cheers!

[edweird]

Hi Yordan, thanks for the quick reply!

I am never using Spotify in my browser, only through the app, so there is no chance I could have it open in a tab.

I already managed to solve the issue, yet I couldn't figure out how it even happened. In my Start menu, I had two options for Spotify - one shortcut going to the standalone app, and the other going to a "Chrome apps" folder. Right clicking the chrome apps one and choosing Uninstall brought me to Programs And Features, where I could only see and uninstall the standalone app. Ended up just deleting the shortcut from Chrome Apps.

[Susan_GP]

Hi @edweird,

Thanks for your reply. We're glad to know you were able to resolve the situation. Not really sure why that could've happened, maybe something related to you uninstalling the app from the Microsoft Store and installing it directly from our website. 

If you ever experience the same behavior, we'd recommend first performing a clean reinstall of the app, which will delete all stored cache of the app on Windows, before installing it again. Additionally, you can follow these steps: 

- Open the Volume Mixer on Windows.

- Select the Speakers.

- Go to Advanced.

- Check the option "Allow applications to take exclusive control of this device".

Moreover, we'll be here in case you have any questions or need further assistance.