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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136973 Views
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  • Mac
    Windows
  • 136973 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53213 Views
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  • Windows
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Superuser Contribution aparece que tengo spotify premium en la app pero en la pagina web no

en la app de Spotify me aparece que soy premium pero en la pagina web me aparece que tengo plan free, lo que no me deja agregar miembros a mi plan familiar

  • Visitor
  • en la app de Spotify me aparece que soy premium pero en la pagina web me aparece que tengo plan free, lo que no me deja agregar miembros a mi plan familiar
  • Alex
  • Moderator
  • 37 Views
  • 1 replies
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  • 37 Views
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My spotify desktop app doesn't connect with my phone

My spotify desktop app doesn't connect to my phone..doesn't let me listen along with my friends on discord and doesn't appear as activity on discord.

  • Visitor
  • My spotify desktop app doesn't connect to my phone..doesn't let me listen along with my friends on discord and doesn't appear as activity on discord.
  • AmaniHiphop
  • Roadie
  • 51 Views
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  • 51 Views
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can't play songs from artist pages or albums on pc (windows 10)

Hey there, I've been having this problem for a long time now, throughout different versions and reinstalling sessions:When I'm on Spotify on the laptop, I can only play songs from playlists or from the queue. As soon as I want to listen to an artist ...

  • Regular
  • Hey there, I've been having this problem for a long time now, throughout different versions and reinstalling sessions: When I'm on Spotify on the laptop, I can only play songs from playlists or from...
  • kaworu_bloodpaw
  • Roadie
  • 120 Views
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  • 120 Views
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Superuser Contribution Spotify app makes my game stutter/freeze till I tab out

Hello,so I’ve got a new pc around 2-3weeks ago (high end specs). Everytime I listen to Spotify on the app it makes my game stutter really bad and I basically can’t do anything anymore so I have to tab out my game to fix the stutter and tab in again. ...

  • Newbie
  • Hello, so I’ve got a new pc around 2-3weeks ago (high end specs). Everytime I listen to Spotify on the app it makes my game stutter really bad and I basically can’t do anything anymore so I have to ...
  • MihailY
  • Moderator
  • 113 Views
  • 3 replies
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  • 113 Views
  • 3 replies
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Play button on keyboard not working. Other buttons skip, volume, etc. work

Using Desktop app.Windows 10Logitech MX Keys keyboardThe pause/play button is not functioning with Spotify. The other buttons, skip, volume, etc. are working as intended. I tried to disable the keymapping in Chrome, disable the Spotify desktop overla...

  • Visitor
  • Using Desktop app. Windows 10 Logitech MX Keys keyboard The pause/play button is not functioning with Spotify. The other buttons, skip, volume, etc. are working as intended. I tried to disable...
  • kaworu_bloodpaw
  • Roadie
  • 128 Views
  • 4 replies
  • 0 likes
  • 128 Views
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Superuser Contribution App stops playing randomly.

I've had this problem for at while. Sometimes when i use the app, it just stops the music, then i press play, and it stops it at a random time again soon after. I use an android phone, but it is also a problem on my computer (windows). I was wonderin...

  • Visitor
  • I've had this problem for at while. Sometimes when i use the app, it just stops the music, then i press play, and it stops it at a random time again soon after. I use an android phone, but it is also...
  • Alex
  • Moderator
  • 40 Views
  • 1 replies
  • 0 likes
  • 40 Views
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Solved!!Superuser Contribution Listening to my entire library.

PlanPremiumCountryDenmarkDeviceGalaxy S7Operating SystemWindows 10 My Question or IssueI usually use Spotify by listening to my entire library on shuffle. Just go to Songs, press shuffle and of we go. With this new update, this and adding songs to th...

  • Casual Listener
  • Plan Premium Country Denmark Device Galaxy S7 Operating System Windows 10   My Question or Issue I usually use Spotify by listening to my entire library on shuffle. Just go to Songs, p...
  • stillunknown
  • Visitor
  • 33960 Views
  • 24 replies
  • 4 likes
  • 33960 Views
  • 24 replies
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Superuser Contribution Why cant I install spotify, when I dont have it?

I just deleted spotify on my PC, I cant find any left behind files from it - Now when I go to install it again, it says that it is already installed - What can I do to fix this?

  • Casual Listener
  • I just deleted spotify on my PC, I cant find any left behind files from it - Now when I go to install it again, it says that it is already installed - What can I do to fix this?
  • Lyubka
  • Moderator
  • 127 Views
  • 5 replies
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  • 127 Views
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Solved!!Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can import it."

PlanPremiumCountryUSDeviceSamsung ion LaptopOperating SystemWindows My Question or IssueI recently changed my laptop so I downloaded Spotify again. When I tried to play a dong there would be a notice that says "Spotify can't play this right now. If y...

  • Casual Listener
  • Plan Premium Country US Device Samsung ion Laptop Operating System Windows   My Question or Issue I recently changed my laptop so I downloaded Spotify again. When I tried to play a don...
  • jp103
  • Casual Listener
  • 51859 Views
  • 24 replies
  • 2 likes
  • 51859 Views
  • 24 replies
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spotify says its already installed but it isnt

I uninstalled spotify because of this and when I go to reinstall it says its already installed, but it isnt. I've checked my appdata and apps and features, and there is no sign of spotify, yet it says it is still installed.

  • Casual Listener
  • I uninstalled spotify because of this and when I go to reinstall it says its already installed, but it isnt. I've checked my appdata and apps and features, and there is no sign of spotify, yet it say...
  • p9op9o
  • Casual Listener
  • 563 Views
  • 6 replies
  • 0 likes
  • 563 Views
  • 6 replies
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Superuser Contribution PLEASE FINALLY ADDRESS THE HISTORY ISSUE!!!!

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or Issue: Are you EVER going to fix the history issue that has been around for at least 4 years? For YEARS now, users have complained about their listening history being empty on the ...

  • Regular
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue: Are you EVER going to fix the history issue that has been around for at least 4 years?   ...
  • ExAnimal
  • Newbie
  • 2145 Views
  • 9 replies
  • 11 likes
  • 2145 Views
  • 9 replies
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Superuser Contribution Spotify windows app its not playing specific artists and albums

Mötley Crue and Def Leppard.I try through Android App and it's working fine, I restarted the application and didn't work.My windows app version is:Spotify for Windows1.1.98.691.gf759311c

  • Visitor
  • Mötley Crue and Def Leppard. I try through Android App and it's working fine, I restarted the application and didn't work. My windows app version is: Spotify for Windows 1.1.98.691.gf759311c
  • rpkincer
  • Casual Listener
  • 543 Views
  • 16 replies
  • 4 likes
  • 543 Views
  • 16 replies
  • 4 likes

Superuser Contribution Serious Audio Stuttering/Glitching

Windows 11 PC, latest update (as of 21/01/2023) Hi all, I've been having quite a significant issue with the Spotify desktop app in the last few days.My audio is stuttering/glitching/making strange sounds while listening to music or podcasts, however ...

  • Casual Listener
  • Windows 11 PC, latest update (as of 21/01/2023)     Hi all,   I've been having quite a significant issue with the Spotify desktop app in the last few days. My audio is stuttering...
  • Joan
  • Moderator
  • 86 Views
  • 3 replies
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  • 86 Views
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Solved!!Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

  • Casual Listener
  • Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue When I try to play a song I get the following error message "Spotify can't play this right now...
  • Shawc
  • Newbie
  • 36587 Views
  • 11 replies
  • 6 likes
  • 36587 Views
  • 11 replies
  • 6 likes

Superuser Contribution Put the Playlist, Podcasts, Artists and Albums back in the sidebar

PlanPremiumCountryCanadaDeviceiPhone 6S PlusOperating SystemWindows 10 My Question or IssueFor a long time I managed to avoid getting the UI updates because I really disliked how many extra clicks it required me to get to where I wanted to go. Unfort...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 6S Plus Operating System Windows 10   My Question or Issue For a long time I managed to avoid getting the UI updates because I really disliked...
  • Dian
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • UI
  • 58 Views
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Superuser Contribution how do i block an artist on pc

I have an premium account on Spotify, and i want to block some artists on spotify, but i dont find where i can do it in desktop

  • Visitor
  • I have an premium account on Spotify, and i want to block some artists on spotify, but i dont find where i can do it in desktop  
  • Alex
  • Moderator
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
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Superuser Contribution Wrong screentrasition for collapsing image of currently playing song

On the Desktop app and Web player, you can expand and collapse the image of the currently playing song, if you expand the image it smoothly slides out left of the now playing bar and up to the navigation page. However, when collapsing it does still s...

  • Newbie
  • On the Desktop app and Web player, you can expand and collapse the image of the currently playing song, if you expand the image it smoothly slides out left of the now playing bar and up to the naviga...
  • Eni
  • Moderator
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes