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Desktop (Windows)

Discuss Spotify for Windows

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43820 Views
  • 76 replies
  • 26 likes
  • 43820 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71234 Views
  • 268 replies
  • 21 likes
  • 71234 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5012 Views
  • 1 replies
  • 6 likes
  • 5012 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145032 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145032 Views
  • 0 replies
  • 26 likes

Superuser Contribution Daylists not updating nicely when listening on a connected device.

PlanPremium CountryUnited Kingdom Operating SystemWindows 10 My Question or IssuePressing play on a daylist when playing through a connected device causes the daylist that was last started on that device to play, instead of the updated one. Currently...

  • Regular
  • Plan Premium   Country United Kingdom   Operating System Windows 10   My Question or Issue Pressing play on a daylist when playing through a connected device causes the dayli...
  • Topmel25
  • Visitor
  • 1242 Views
  • 9 replies
  • 2 likes
  • 1242 Views
  • 9 replies
  • 2 likes

Superuser Contribution error Accesscode 32

PlanFree/PremiumCountry DeviceWindows 10Operating SystemWindows 10 My Question or IssueHi im currently trying to unblock the Spotify app for students on our school network. however i keep getting an accesscode error 32. any ideas how to resolve this?...

  • Visitor
  • Plan Free/Premium Country   Device Windows 10 Operating System Windows 10   My Question or Issue Hi im currently trying to unblock the Spotify app for students on our school netwo...
  • xdanger
  • Casual Listener
  • 646 Views
  • 3 replies
  • 0 likes
  • 646 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Restarting windows explorer makes spotify disappear from system tray

Operating SystemWindows 10 21H1 Client versionSpotify for Windows1.1.72.439.gc253025e My Question or IssueDuplicate of this issue. Spotify disappears from system tray after windows explorer (explorer.exe) restart. Doesn't matter if the app is in fore...

  • Regular
  • Operating System Windows 10 21H1   Client version Spotify for Windows 1.1.72.439.gc253025e   My Question or Issue Duplicate of this issue. Spotify disappears from system tray after ...
  • c4blec
  • Visitor
  • 1906 Views
  • 13 replies
  • 0 likes
  • 1906 Views
  • 13 replies
  • 0 likes

Superuser Contribution Audio distortion in all songs

Hello everyone, I have a problem which has annoyed me for more than a year now which makes the music listening with the desktop app almost unusable. After any song playing for around 1 minute, the audio gets distorted / crumbles (like in the attached...

  • Casual Listener
  • Hello everyone,   I have a problem which has annoyed me for more than a year now which makes the music listening with the desktop app almost unusable. After any song playing for around 1 minut...
  • robbyus1111
  • Music Fan
  • 11994 Views
  • 23 replies
  • 0 likes
  • Audio Effects
    Crumbling
    distortion
    Windows 10
  • 11994 Views
  • 23 replies
  • 0 likes

Superuser Contribution Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar.   Together, the individually customiz...
  • cour10e22
  • Regular
  • 71234 Views
  • 268 replies
  • 21 likes
  • 71234 Views
  • 268 replies
  • 21 likes

How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

  • Newbie
  • Plan Premium Country Poland Operating System Windows 10   My Question or Issue I just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was add...
  • m1n3_43v3r
  • Newbie
  • 4064 Views
  • 5 replies
  • 17 likes
  • 4064 Views
  • 5 replies
  • 17 likes

Solved!!Superuser Contribution Spotify can't play this right now

PlanPremiumCountryNetherlands DeviceLenovo ThinkpadOperating SystemWindows 10 ProVersion 10.0.19044 Build 19044 My Question or IssueSince last tuesday 2023/07/18 I keep getting "Spotify can't play this right now" messages whenever I attempt to play a...

  • Casual Listener
  • Plan Premium Country Netherlands   Device Lenovo Thinkpad Operating System Windows 10 Pro Version 10.0.19044 Build 19044   My Question or Issue Since last tuesday 2023/07/18 I k...
  • tekgrrl
  • Casual Listener
  • 14292 Views
  • 19 replies
  • 0 likes
  • 14292 Views
  • 19 replies
  • 0 likes

Daily Mix playlists just stay the same

PlanFreeCountryFinlandDevice(Samsung S21, M2 iPad)Operating System(Windows 10) My Question or IssueI just started to use Spotify earlier this week and one thing I've noticed is that the daily mixes just stay the same, even if they should change, well...

  • Regular
  • Plan Free Country Finland Device (Samsung S21, M2 iPad) Operating System (Windows 10)   My Question or Issue I just started to use Spotify earlier this week and one thing I've noti...
  • mSamyel
  • Casual Listener
  • 444 Views
  • 1 replies
  • 0 likes
  • "Bug"
    Daily Mixes
    not refreshing
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows 11 task bar

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 11 My Question or Issue I upgraded my PC to Windows11 yesterday, ever since the widget on the task bar that shows what is currently playing seems to `move` , in the sense of getting shor...

  • Newbie
  •   Plan Premium Country United Kingdom Device PC Operating System Windows 11     My Question or Issue   I upgraded my PC to Windows11 yesterday, ever since the widget ...
  • Maria
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing what I listen I have to turn KEF LS 50 Wireless II off & on again

Using Spotify Premium on Windows 10 when I try and change the album I am listening to I lose the speakers setting I am using and have to turn my KEF LS 50 Wireless II off and again to reset my choice of output speaker

  • Regular
  • Using Spotify Premium on Windows 10 when I try and change the album I am listening to I lose the speakers setting I am using and have to turn my KEF LS 50 Wireless II off and again to reset my choice...
  • Maria
  • Moderator
  • 356 Views
  • 12 replies
  • 0 likes
  • 356 Views
  • 12 replies
  • 0 likes

Superuser Contribution Spotify app makes my game stutter/freeze till I tab out

Hello,so I’ve got a new pc around 2-3weeks ago (high end specs). Everytime I listen to Spotify on the app it makes my game stutter really bad and I basically can’t do anything anymore so I have to tab out my game to fix the stutter and tab in again. ...

  • Newbie
  • Hello, so I’ve got a new pc around 2-3weeks ago (high end specs). Everytime I listen to Spotify on the app it makes my game stutter really bad and I basically can’t do anything anymore so I have to ...
  • vickonings
  • Casual Listener
  • 10375 Views
  • 41 replies
  • 5 likes
  • 10375 Views
  • 41 replies
  • 5 likes

Superuser Contribution Can't change order of songs on my playlist?

So for some reason most of my playlists won't let me change the order of the songs on them now, I can still add and remove tracks and can still do it on a couple of others but it just wont work on this select few and it's getting really annoying. Any...

  • Newbie
  • So for some reason most of my playlists won't let me change the order of the songs on them now, I can still add and remove tracks and can still do it on a couple of others but it just wont work on th...
  • Maria
  • Moderator
  • 47107 Views
  • 20 replies
  • 1 likes
  • 47107 Views
  • 20 replies
  • 1 likes

Desktop App current status?

Hi, Since I have stopped the desktop app from updating earlier this year (mainly due to every update making the app worse or messing up things by accident, which would then not be fixed until the next update), and I don't have access to another compu...

  • Roadie
  • Hi,   Since I have stopped the desktop app from updating earlier this year (mainly due to every update making the app worse or messing up things by accident, which would then not be fixed unti...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Superuser Contribution Changing the Cache location

PlanPremiumCountryUnited statesDeviceDesktop (pc)Operating SystemWindows 10 My Question or IssueRecently I've been looking through my D drive and I see a bunch of 2 digit folders some containing nothing others containing a file that is named gibberis...

  • Newbie
  • Plan Premium Country United states Device Desktop (pc) Operating System Windows 10   My Question or Issue Recently I've been looking through my D drive and I see a bunch of 2 digit fol...
  • Alling
  • Casual Listener
  • 9347 Views
  • 8 replies
  • 0 likes
  • 9347 Views
  • 8 replies
  • 0 likes

The context menu when right-clicking a song should be customizable.

Spotify has changed the order of the context menu. Now Add to Playlist is on top instead of Add to Queue. They should revert this change and put Add to Queue back on top, or make the context menu customizable so that each user can fix it to their pre...

  • Newbie
  • Spotify has changed the order of the context menu. Now Add to Playlist is on top instead of Add to Queue. They should revert this change and put Add to Queue back on top, or make the context menu cus...
  • deemr
  • Newbie
  • 3380 Views
  • 30 replies
  • 66 likes
  • 3380 Views
  • 30 replies
  • 66 likes

Solved!! Can't Search Downloaded Songs on Spotify for Windows (Desktop & UWP App) When Offline Mode Activated

PlanPremiumCountryIndonesiaDeviceLaptop Lenovo CPU AMD E-350, RAM 4 GBOperating SystemWindows 10 64 bit version 1803 build 17134.523 My Question or Issue Is it possible to search downloaded songs in Spotify for Windows (Desktop or UWP App) when Offli...

  • Casual Listener
  • Plan Premium Country Indonesia Device Laptop Lenovo CPU AMD E-350, RAM 4 GB Operating System Windows 10 64 bit version 1803 build 17134.523   My Question or Issue   Is it possibl...
  • moblume
  • Visitor
  • 474 Views
  • 2 replies
  • 1 likes
  • 474 Views
  • 2 replies
  • 1 likes

Solved!! DESKTOP: Can't see download button on my playlist

PlanFree/PremiumCountry DeviceLaptopOperating SystemWindows 10 My Question or Issue I have a trial premium account. I have created a playlist of the songs I would like to download.I cannot see any button that will allow me to download the playlist to...

  • Casual Listener
  • Plan Free/Premium Country   Device Laptop Operating System Windows 10   My Question or Issue   I have a trial premium account. I have created a playlist of the songs I would...
  • davidmrae3
  • Casual Listener
  • 142 Views
  • 5 replies
  • 0 likes
  • 142 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Cannot Install Spotify (both via full setup and normal one)

PlanPremiumCountryPolandDeviceDesktopOperating SystemWindows 10 21H2 Enterprise My Question or IssueHi there,since a week or so I am not able to use my desktop app of Spotify anymore on a specific device. Just to give you more context: I had a black ...

  • Casual Listener
  •   Plan Premium Country Poland Device Desktop Operating System Windows 10 21H2 Enterprise   My Question or Issue Hi there, since a week or so I am not able to use my deskt...
  • UweSchene
  • Newbie
  • 1123 Views
  • 3 replies
  • 0 likes
  • instalation
    windows10
  • 1123 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution La Música se detiene despues de unos segundos (PC)

PlanGratisPaísMéxico DispositivoPCSistema operativoWindows 10 Mi pregunta o problema es:Hace unos días no puedo reproducir mi musica, todo empezo cuando reinstale Spotify. Reinstale inicie Spotify y alcabo de unos segundos 3-10s se detiene y marca ca...

  • Casual Listener
  •   Plan Gratis País México  Dispositivo PC Sistema operativo Windows 10   Mi pregunta o problema es: Hace unos días no puedo reproducir mi musica, todo empezo cuando reinst...
  • Funambulizer
  • Visitor
  • 57694 Views
  • 14 replies
  • 2 likes
  • 57694 Views
  • 14 replies
  • 2 likes

Solved!!Superuser Contribution Huge drop on playlist follower count

I have a playlist that I started three years ago that was up to near 520 followers now it has lost it half followers in less than 24 hours ! I've seen followers come and go, but not like this. Is there any explaination for this other than all of thes...

  • Casual Listener
  • I have a playlist that I started three years ago that was up to near 520 followers now it has lost it half followers in less than 24 hours !  I've seen followers come and go, but not like this. ...
  • mrwolfira
  • Visitor
  • 8185 Views
  • 7 replies
  • 0 likes
  • 8185 Views
  • 7 replies
  • 0 likes